shelter advocate

navigator

case manager

outreach manager

domestic violence advocate

HARMONY HOUSE

I work with 25 of the greatest people I have ever met. Each one of them shows that people in the world are still giving, caring and willing to lend a helping hand to someone they don't even know. We have the most wonderful work environment. The job is really stressful but it makes me happy that I am doing what I love and I get to help women and children see they can live happy abuse free lives. This agency really works hard together to accomplish exactly that, keeping women and children safe and helping them rebuild their lives. This agency is truly a great place to work and be a part of. We have an advocacy team of 6 that run the office and are the heart of the Harmony House. This is the office where everything happens, from hotline phone calls from individuals seeking shelter or a mom needing directions to the park. This team of advocates make sure that residents needs are met and help them in crisis situations and provide them with support. We have a team of case managers that help the women with resources and referrals and teach support groups for women right there on campus. There are child advocates that run the daycare center. We provide free daycare to the moms who are working, looking for work or just need a break. We also have an outreach program that offers resources for individuals who are not in need of shelter but still need help with their domestic violence.

A typical day begins when I enter the gated complex. I am usually greeted in the parking lot by residents. After a quick hi, I enter my work area. The outgoing staff gives a briefing on any information that  incoming staff  need to be aware of. The majority of my shift I am answering hotline calls from victims of domestic violence. I screen the callers and advise them of their options. The job can be stressful when there are multi calls. I learned early on that you can't save everyone. You do the best you can, provide resources and let them know that we are available 24 hours a day.  The upper management  (10-4)  alienate the weekend and night staff. There is very little support. Micro managing ties the hands of those answering the phones. This alienation causes a poor attitude in the workplace. The inconsistency of rule following makes the job frustrating. The hardest part of the job for me is when the victim returns to the abuser.
The most enjoyable part is when the victims become empowered and lives change and you are part of it.

Harmony House was an eye opening experience for me. I had just been fired from my Chemical Dependency Counselors job when I was hired because I had experience with difficult populations. I enjoyed working there for the most part. However I didn't really get along with my supervisor and I'm not sure why. The residents loved me, the co-workers loved me, everybody loved me but my supervisor. I did learn quite a bit about adults with Alzheimer disease and dementia and my skills as CT/RT Certified counselor came in handy. But again, my skills in this job was to get my residents to laugh and have fun. It didn't matter to me that they'd never remember if they had fun or not, but they did. The hardest part was witnessing some behaviors the CNA workers had towards the residents. I'm not saying they were abusive, it's just hard to hear old people crying all the time.

when I first applied at Harmony House I really needed a job.I l realized later that I enjoyed what I was doing and it helped link me to my future endeavors. While working at Harmony House I learned patience, perseverance and how to listen with my hands, eyes, and ears.
Everyday was different with the clients and my co-workers. I learned theirs no such thing as a broken worker. What I mean is that if I had a problem going on at home , leave it at the door because my undivided attention was needed in order for me to give quality and quantity care. I had a good relationship with management and all workers. The hardest part of the job was when we didn't have enough workers due to call ins and one person would have to due the job of two-three people. the most enjoyable part of my job was when the clients looked forward to having me help make their life happy and enjoyable due to their limited conditions.

This job staffs a position that has to be open 365 24/7, it deals with high stress moments and needs a team to be effective. However, management does not recognize this and reprimands staff anytime they disagree with decisions made when management is not present, which is most of the time. The hardest part of the job physically is cleaning rooms, which does not fit the rest of the job tasks. The hardest part overall is never feeling trusted by leadership. The most enjoyable part of the job is knowing you help people everyday, in both small and big ways. 

There hasn't been a day where I haven't had a stress free work day. Every minute of every day for the past year and a half, I was worried that there would come a time where I make one little simple mistake, and then they would bring down the hammer and give me a write up or something. Once I then transferred to a different part of the facility, those stresses just simply increased. It didn't help with a particular resident where he would yell and belittle me everyday I came in. I know, I work in a brain injured unit, there personality is altered, yadda yadda. But I didn't go from being physically attacked and scarred, to earning my CNA certification, to be verbally abused. Being with the residents is rewarding, but that reward of help has been degrading rapidly.

Worst place I’ve ever worked, the management could honestly care less about you. All they do is sit in the their office all day and gossip, completely unprofessional. My friend had her hair ripped out, and her head stomped on by a resident (no one helped her) and when someone finally got them separated, she cried because she was in pain. Then, the administrator/ owner came in and yelled at her and told her to stop being overdramatic. This same resident attacked me and many others and they don’t care, as long as it’s not them. They’re getting rid of a milder resident that’s destroying Harmony House property, but not the only one that’s intentionally hurting the employees. She knows that we can’t fight back, and she uses that to her advantage. I’m still healing, mentally and physically. Don’t work there, you’ll 100% regret it.

What is the best part of working at the company?
It was a nice environment to work in and I had some very good coworkers to work with who made it a a fun place to work.

What is the most stressful part about working at the company?
When it was time to tell a residence that they had to leave because their time was up and they didn't have any place to go.

What is the work environment and culture like at the company?
It was very nice and everyone was respectful to each other, and  if you were having any kind of problems that were bothering you, everyone stepped up to provide a lending hand to you

What is a typical day like for you at the company?
Most of the days were nice and pleasant and every now and then it could get a little difficult, but someone always had your back to help you through.

A typical day at work included housekeeping, resident checks, transferring, food prep and cooking, medication passing, charting, activities, residents personal needs, cleaning up of the residents. i learned so much from this job. i learned more about mental diseases and handicaps how to properly transfer and take care of residents and much more. i had mostly awesome co workers that did at great job at what they did a few bad eggs in there as there are everywhere the hardest part of the job was picking up some co workers slack. and the most enjoyable part of this job was the relationships that i built with my boss, co workers and residents, almost like another family.

you took care of the patients who need help with daily living activities. I learned what it takes to help individuals with different types of issues. the management was only their for 3 day out of the weeks. Mon thru Wed. the hardest part of the job was not able to do your job properly do to the staff was not running the facility but the patients were and were not able to give them assistance they were required and the staff had no help with the manager with assisting the patients. the most enjoyable was at the beginning at working that the facility but it did not last long at all when the resident did not get they way and not follow the house rules for their safety.

Top Job Titles	Average Salary
Shelter advocate 2 salaries reported	$17.00 per hour
Navigator 7 salaries reported	$19.39 per hour
Case manager 2 salaries reported	$18.00 per hour
Outreach manager 1 salary reported	$17.50 per hour
Domestic violence advocate 3 salaries reported	$16.33 per hour

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