direct support professional

clinician

residential specialist

behavioral specialist

case manager

HCRS

A typical day working at HCRS involved many different scenarios. I would go into families homes and observe parenting, environmental needs, children's behavior and assess what the families needed and what kind of help they were asking for. I would assess if we could provide what they were asking for or refer them to another local resource. I would transport parents and children to appointments, teach methods of positive parenting and provide connection to community resources. I supported parents in a parent group and provided opportunities for other parents to connect. I worked close with DCF and assisted with the local Coordinated Service Plan meetings. I assessed families strengths and weaknesses. I was a member of the local Early Childhood Integrated Services Team. That team came together to present referrals among the local early childhood agencies to see which agency seemed to be the best match to take the referral. Some of those agencies included the visiting nurses, the parent child center , HCRS, DCF and other local team supports. I planned  meetings with community providers and worked closely with the therapist at HCRS. I enjoyed following and implementing treatment plans developed together with the families and other community team members.

The company was great to work for because the work in the community they do is fun and exciting and the benefits provided were appropriate, but no one should feel so alienated by a "team working environment" as I did working here.
The management is a mess, your fellow coworkers will always be out to get you, and if you're not one of the "favorites" be prepared to constantly have to battle for basic human decency from not just your coworkers but from your supervisors as well. 
The sheer lack of professionalism is enough to make all the good work this company does seem worthless. I was warned about applying to this company by past employees before pursuing a career here but thought maybe I'd be a different case. I was sorely mistaken. 
Unless you enjoy working under tyrannical, egotistical, deceptive, supervisors who constantly pin you against each other for a paycheck; save your self-esteem and pass over this egregious establishment.

Working at HCRS was such a great opportunity. I would still be working there today, if I hadn't needed to move for family support reasons. The Alternatives program/team was an awesome group of diverse professionals, that provided stellar care and support for the community individuals we served, in either a respite or hospital diversion or stepdown manner. Home cooked meals, one on one support and community involvement, make this program really stand out. It has become the benchmark in my career, for all opportunities following, both from a team and coworker standpoint and as employee culture.

My typical day started at the office in Springfield for an hour to make some phone calls to check in with outside agencies.
Most of the days were taken up by visits to the foster families or DCF. I was a member of the Local Interagency Team and the State Interagency Team.Since everything was new to me (it was the first position I had since moving to the USA) I enjoyed most parts of the job. The only thing that was difficult to get used to was the travel. Since I worked in Springfield and Brattleboro and we lived in Woodstock I spend many hours each day on the road.

Assisting developmentally disabled clients in community and work settings in accordance with their individual support agreement (ISA).  Responsibilities include: 
•	Build & manage resources and programs for independent living through residential training, vocational training, and education
•	Individual/group interventions
•	Tracking and documenting customer behavioral progress and performance 
•	Case management for locating resources, services, and supports
•	Plans for treatment and service


Go to a client's home, take them out for daily wants or needs, hopefully help them achieve ISA goals.

I am currently on my second year at HCRS and do not intend to leave. I would like to move north at some point in my life, especially now that I’m looking at buying a house but I do not want leave my job. It really is a great place when you can’t walk away from it to relocate. The employees are some of the most caring people I have met and the philosophy and goals of the company are something you can stand behind. Benefits are a bonus but there are so many! I love it and am looking to be involved in this quality of care for a long time.

Working in this field you learn to be an advocate for your clients and yourself. To stand up to those who are being unfair or treating others poorly. Over the last few years of working at HCRS I have seen accusations of bullying with no investigations being done. I have seen those accusers (the actual bullies) rise to the top while others (who are excellent leaders and mangers) be asked or forced to leave. More recently all of upper management has had a turn over and it has not been an improvement. The company claims to be compassionate and loyal and team oriented but for the most part they are anything but.

There is no care in this Healthcare company. They run it like a business, at the cost of your job, and your client's best interest. The level of professionalism is very low. In the office, it appears as though there is no dress code. Supervisors only come to you after mistakes have been made, not to help you correct, but to put the blame on you. They have taken on too many clients for the money, with not enough staff to provide adequate care. I feel deeply sorry for the clients that trust in this business for help.

The mission of HCRS is to take care of those with mental health issues.  However, the hiring of people off the street and placing them in high level stressful situations shows you just how bad the higher tier management is.  They claim one thing towards the community but do not care about staff and the people that need the services HCRS is supposed to provide.  Stay far away from this company.

The job itself was great and I loved my clients I worked with, management however is volatile at the least.  Director of Children's division is running the program into the ground and only cares about pleasing whoever is in front of her at the moment, doesn't know the programs.  Direct management is micromanaging, unsupportive, unprofessional, and often disrespectful to employees and families. Unfortunately upper management, HR and up, do nothing to make things better.  Huge turnover lately.

Top Job Titles	Average Salary
Direct support professional 22 salaries reported	$22.19 per hour
Clinician 14 salaries reported	$63,961 per year
Residential specialist 47 salaries reported	$21.60 per hour
Behavioral specialist 19 salaries reported	$23.25 per hour
Case manager 13 salaries reported	$51,879 per year

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