warehouse associate

driver

order picker

warehouse associate ii

warehouse worker

HD Supply

Working at HDSupply Whitecap has provided many with the insight that a manager or managers truly can make or break the culture. We have witnessed teams physically parallel to our own go through layoffs and cultural crackdowns (extremely long work hours, get home and do more work, work on weekends, short breaks, reprimanding on the floor) that have reduced morale further and further, all the while other teams flourished with good work culture due to good managers. Much like it’s regions (more on that below) Whitecap is divided in the branches, in the corporate offices and in the field where bad personalities or lack of technological skill sets prevail as long as they’ve been there long enough and/or have the sales or know people. Even with the good, things change. HDSupply Whitecap is falling wildly behind the competition (though it must be admitted that the industry as a whole is slow to adjust) by not putting its money where its mouth is: Giving the customer the best experience. 

You can’t give the customer the best experience if your entire backend corporate process is a mess and has no control and is constantly stunned into inaction by management who “aim, aim aim, aim” and never fire. You can’t give the customer the best experience, on the whole, everyday, if you prefer to fill out positions with cheaper externals than seasoned internals who should be valued (and when said internals leave, a vacuum of tribal knowledge is forever gone). You can’t give the customer the best experience when there are no Standard Operating Procedures to get new team members, replacing the seasoned ones, up to speed quickly and efficiently. You can’t give the customer the best experience when your entire company is split into 5 regions acting as their own companies, with their own leaders who have their own strategies and whom are all pulling in variously different directions in the hope of beating one another out. 

It all comes down to this: You can’t give the customer the best experience if you can’t give your employees the best experience through decisive management, highly capable technological systems, and training that makes them feel valued from day one. 

It is understandable that a national company be split along regional lines and have differences, but believe it when you hear it that this is a situation where there is less alignment than there is cohesion. If HDSupply Whitecap isn’t careful and doesn’t align itself together (especially with the new announcement), and understand that it is in dire need to adjust with technological advancement (this is purposely ignoring the new website that is merely a “paint job”), then it is going to picked apart by its competitors who have aligned themselves with aggressive national strategies and are, for the most part, pulling in the same direction. 

In many small ways, HDSupply Whitecap lives up to its great values through the many good people there, from executives to managers to associates, there are so many good people there but unfortunately many end up leaving when they realize the company is not as cutting edge as it believes it is and doesn’t promote half enough from within.

Depends on your location. I have work at 3 different branches and have met other drivers / workers from other branches in my area or state.  I got my start at Water Works under ground utilities as a flatbed driver. In Nashville, Tn. Great branch, great Managment and I can say the same for the other Branches in my area of Tn and southern Ky. Summer time is the busy time of year, from November to March things are kinda slow due to weather and business just slowing down due to end of year. Which was a good thing. You still work 40 hr week. Customers getting ready for the holidays so everyone was in a good mood.  Our regular customers was always buying lunch. Rainy days things was slow so we take it easy on those days. Constructions sites wet and muddy crews cant get in to work. Those days was house keeping days in the warehouse or cycle counts( inventory).  

Speed ahead. I transferred to South Florida to HD Water works Irrigation. Same company different product.  Im the new guy. First day on the job I was told to watch my back, you have no friends here, only person you can trust is yourself.  Im thinking OMG!!!!!!  There was an unofficial meeting that took place every morining with the employees to talk about how bad the Branch Mgr was and how bad things was at the branch. Every single morning... As the new guy you don't know what to believe.  Maybe someone just mad at Management this week. Im not the type of person to follow the crowd. Because you have a problem with someone doesn't mean im supposed to have a problem with that person. You have to prove to me that you are a bad person. With that sad I would listen in on this meeting every morning thinking no way, this can not be the case. As the months went on i started to see eveything that the employees talked about unfold. Slowly but surely.  This Branch Mgr treated his employees with very little respect if any at all.  There was 2 Mgrs, at this branch. Operations Mgr. Which this guy ran the show, top to bottom very professional.  The other one as he liked to call the employees. Branch Mgr.  Had no responsibility,  Ops Mgr. Did it all. So most days Branch mgr. set in his office filing his nails, or after lunch you could watch him nodding in his chair with his head back. Behavior I never saw a branch mgr. Do at any other HD operation. They didnt have the time. One thing I know for sure, the employees didn't necessarily care for each other, their co- workers. But one thing they all could come together on was how much they hated the Branch Mgr. This guy was a virus to the branch.

I wouldnt recommend irrigation south fl. Its the bad apple in the bunch. 

HD as a company great place, great people, the customer relationships you will develop. Im a 1000mi from Middle Tn. But I still keep in touch with some of my customers, my customers . And i ment to type customers twice.  Still keep in touch with old Branch Mgr. And our Regional Mgr. Thats how cool the people are.

● Work-life balance
You have the ability to select your shift. Because I don't have children, I selected the 7:30 - 5:30 with an hour lunch. Most prefer a 30-minute lunch, but I needed more time away from "the headset".

● Pay & benefits
N/A since I was a Temp-to-Hire

● Job security and advancement
HD Supply offers great In House training for their many departments. While training for the Inbound Credit Rep position, it would have been more helpful to have taken "live" calls before going out on our own. For me, the most difficult part of retaining my position was the metrics you must meet. Each Inbound Credit Rep is scored on several key items: (1) # of calls per day; (2) brevity of call; (3) wrapping up notes timely & move on to next call; (4) speed in transferring call to core rep; (5) accuracy of transaction (don't call around for help- just transfer to core!). I had difficulty transferring so quickly.  If it was a process we were taught in class, why not utilize the training? You can only improve by practicing. My managers didn't want me to assist the customer too much, but preferred I transferred them to their core rep.  Even when processing a simple task for a customer, when completed, if they mentioned they had another account with which they needed assistance, you ARE expected to transfer because you've exceeded your allotted time.  If your metrics score was good while speed and accuracy were also, the chances of moving up to Core Rep were good. Core Reps whose collection percentage was consistently high are given an option to work remotely. My metrics scores fluctuated greatly. My customer service background is of the mindset "One Stop Shopping". I didn't believe in transferring a customer to their core rep if I could assist them. Our instructions were to assist if it could be wrapped up in 5 minutes or less. Most core reps you transfer to are never available. The customer must leave a message and hope to hear back within two days. Some customers never get a call back. Needless to say, I washed out after 3 months. The rep next to me was a favorite - The Transfer Queen. I couldn't do that with a clear conscience.

● Management
The managers/supervisors are pressured for constant improvement. Scores/Metrics are key. If your score doesn't help the team, you won't be there long.

● Culture
Great company sponsored lunches and fund raisers. Special days in each department for inter-departmental competitions. Very community oriented.

● Overall
Loved the people I worked with. Not too crazy about my managers' styles of managing. (Hot & Cold) GREAT facility!  Fabulous Restrooms & Breakrooms❗ Great products offered nationwide.  I probably would have been better suited for this position 15 years ago.

I’m just going to be honest here, this is bascailly a”in-between” place of employment for all warehouse associates. Meaning,  if you are looking for immediate work to handled business at home, then apply for a chance to be employed here. If you’re looking for a long term place of employment to grow within, steer clear of here. The only real hours you will get are from the months of May until October,then after that from October til May, you will probably get 30 hours a week. You don’t get paid much for what you really do for real and there is no opportunity to grow in this company. The only reason I got all my hours was because I got promoted to a warehouse associate 2, but the raises weren’t even that much. Even with my new position as a warehouse associate 2 with all the experience I had accumulated (which was 5 going on 6 years worth) I only accumulated $2.65 cents. Summing up that I got hired on in April, 2013 making $11.25 an hour and when I left in January, 2019 because I was offered a better employment opportunity my hourly pay was $13.90. That’s sad and a sign that this is a “in-between” job as I stayed in the beginning of my review. They only give you one raise throughout the year and it’s an annual raise, and as you can tell by the $2.65 that was awarded over a 5 year spand, it ain’t much. You can be the best employee, never calling off, never getting points, always meeting your employment goals for the entire year and they will still give you like a 30¢ raise. Then your co-workers aren’t no better, but that’s another long story that I choose to not discuss because I don’t focus on other people and the petty things they do, i was too focused on myself and my pay. On the bright side, like in every situation where there is something bad there is something good. You get a huge amount of pto time. Like when I left my annual vacation time was like 120 hours, then I had 3 floating holidays, a personal paid day off, a wellness day, and 56 hours worth of sick time. All of those days you get paid on when you use them. Plus you get paid for the federal holidays and you are off on all of them and you get the weekends off. You also get like a lil bonus check around April too. But don’t let all this pto time and a bonus Check in April distract you from the fact that you will barly be getting any hours to handle business at home.

I worked at HDS for three years as an Area Manager spending my days making sure I was "on the road" 10-12 hours a day trying to essentially sell dumpy apartment communities such exciting things as new toilet seats. Management is nothing but a bunch of people who used to work at Home Depot, but because now they carry an iPad and a laptop and have had a few "corporate sales training" classes that they walk on water as sales gurus. They ride you daily about how many "calls" you made that day and why XYZ Apartments isn't buying more toilet supply hoses lately, while all of your training materials tell you that you are there to "support" your customer and that your not a salesman. 

Expect 6:30am conference calls and then a "just checking in to see if you needed anything" from management at 5:30 pm and watch out if the call actually goes to voice mail.  They expect emails and proposals be done on the weekends and late into the evenings as well. Definitely expect to be on your own if anything goes south too. Say if an order arrives damaged or incorrect , the alphabet soup of departments and managers that are supposedly there to "support the field" will act as if they don't know you. Also be sure to keep ALL email and put EVERYTHING in email to CYA because trust me, you will need it!

The "incentive plan" as they call it or as most sales people know as commission is paid only once a year, so don't expect to live on anything but your meager salary despite the lofty promises they make in recruitment.  Also, HDS is very skilled at having layoffs and reorganizations magically just days before the qualifying date for the "bonus" so don't be surprised if you have an "urgent conference call with management" just days before you expect to receive your bonus. I know of too numerous to count employees that this happened to. 

Bottom line if you are despirate, and are ok with long hours for low pay and lousy benefits (despite the thousands of dollars HDS wastes on fancy literature you are bombarded with almost daily that falsely boast of great benefits) work at HD Supply, but trust me, keep looking and RUN at the first opportunity because If you stick around very long at HDS you will be stabbed in the back!

This job is honestly easy it’s the people of it that makes it unbearable. Raises are once a year no more than 25 cent though. People are miserable and deceivers no one is a real friend so don’t expect any of those. Management isn’t good at all they’ll leave you walking in circles sweeping the walls. Growth and development is spot on to a pile of old dung. I’ve learned absolutely nothing applicable to life beside how to win player hater of the year and I’m honestly not a mad or scourged employee I get it and I understand but workplace genuine ethics are out the window there is no team in whitecap but there is a I. I’m sorry for talking down on a company before people get to experience it but if you are the one to take this job don’t expect anything to be a blessing and get you good and silver or even knowledge but this is for the poor old sap to give it a try. But don’t let me discourage you “~the proof is in the pudding~”. Also with being good enough everyone acts as a friend but talks behind your back if you aren’t a robot they don’t care or respect you even if you are the disrespecting is honestly ridiculous they constantly talk behind your back about even the smallest mistakes and don’t give you any room for growth even when you prove yourself over and over, work morale sucks no one’s happy there and they try to strike down your happiness that it’s gut wrenching the whole experience is a joke if you ask me. The turnover rate is ridiculously high no help no assistance no adequate training I could go on for ever about this company and its unwillingness to be great. Customers and employees are rude and discriminatory every experience every success is met with negativity I’m surprised anyone wants to work at a company such as this one. Multibillion dollar company and can’t even look out for its workers. It’s your fault in any set back, hiccup, or misstep. But like I said I can go on forever about this company specifically branch but I’ll leave that up to the next unsuspecting victim. Just plan for the worst and expect it I apologize henchmen of whitecap.

HD Supply's success vision includes a consistent and committed approach to supporting employees/associates to continue demonstrating Competitive Greatness, a Winning Attitude and Hard Work. "Taking Care of Each Other" is the primary and most important internal priority. It promotes deep collaboration and ensuring that we take care of ourselves and each other to enrich our lives at work and at home. The culture is truly about the people. They do an excellent job and making continuous efforts to ensure that employees feel supported and are informed and educated on all facets of our business. They have great pride and focus on ensuring that customers achieve success through the high quality of products, services, solutions and innovation that the businesses provide daily by leveraging the utmost in expertise and knowledge of the HDS associates. 

The environment can be very intense at times and workload can shift depending on projects and plans to build the business, drive growth, increase share of wallet and marketing share and enter new geographies. There is a strong and effective balance between authentically demonstrating centricity for both associates and customers. 

It's an $8.8B organization with over 15k employees that went public in just the past year. There is plenty of opportunity to continue the growth spectrum so it may appear to be an "upstart" company in some conceptual ways. The DNA of the company consists of eight different business units that have different customer segments, go-to-market strategies and business models, but all serve the industrial supply and distribution sector.

Good people in the warehouse, and a good manager. But benefits are abysmal (high cost with minimal coverage), pay is mediocre, and the annual raises are even worse. New corporate came in with a buyout merger implementing new regulations and standards, new system to work, and compliance guidlines we had to adhere to but no compensation followed. 
It was clearly decided that the new ownership wanted to have their own system to force on us but didn't care in the least how it would affect us as drivers and employees. Designed new ways to infringe upon what little bonuses we would get, complicated our workflow with no regard for our workload, personnel, or departure times. And with all that no compensation, just "here's what it's gonna be from now on, and you will have to deal with it. Pay raise? Better benefits? More incentives? Why? You're still doing the same Job, you don't deserve more." Even through the pandemic we have been dealing with from 2020 to present (2022) there was a one-time bonus we were given but no other compensation. 
Might be ok with someone who needs a job quick that has an above average starting pay, but if you want to have a career without having to relocate I'd stay away. And there are only annual raises, even within the first year no 30 day, 60 day, or 90 day raises.
Overall it is a great job if you don't need benefits and aren't counting on raises or bonuses to get by and are starting now without knowing what it was before the merger/buyout. The manager at the Salt Lake location is a genuine person who is willing to work with you and your personal life, and the warehouse environment is pleasant and inviting. 

The workplace culture at HDS is that of brow-beating and fear for your job daily.  Management is supposed to encourage and applaud exemplary performance, not tear you down for it.  The Charlotte division is clicky, and if you are not in the club, they make sure to save you a spot in the unemployment line.  I was a 12 year veteran with this company and received "King of the Road" distinction for the last 6 years of my employment.  I was at work every day, on time, and was incident and accident free for the entire length of my employment.  I had a great rapport with my customers, apart from a few folks who were just mad at the world, anyway. For my performance, I received less than 1% raises, NO raises several times, minimal or no bonuses, and not an utter of appreciation.  (Fortunately, I never expected it and HDS did not disappoint.)  I was bullied constantly by management (and their minions, who pretend to be management), and ultimately forced out after 12 + years by a pint-sized Transportation Manager with Napoleon complex for running a GREEN light.  (Yes, you read that right!)  See, if management decides they don't like you, you're toast.  They find clever ways to "pad" your personnel file until they can get enough cushion to satisfy state labor laws and let you go.  They have no regard for their employee's personal lives or financial responsibilities.  Rather than being professional, they make it personal.

My advice to HDS job seekers is to keep scrolling, unless you enjoy being constantly fearful for your job, underpaid, unappreciated, unrewarded and supervised by management who abuses their power to bully their employees into blind submission.  

If you need proof of the above, just keep an eye on the company profile on Indeed and take notice of how often they post ads for drivers.  The high turnover is an obvious sign of a poor working environment.

Good luck.

First this is a challenging job.  Some days are hard and there is a lot to learn.  Some of the software is not good and can frustrate you, and the website needs help but it is a great culture with really good people and the problems get addressed over time.  If you get to work on time and sign into the computer and take inbound calls right away, that is the majority of what you will do.  Your breaks and lunches are scheduled to cover the peak phone times and to distribute the work load between everyone to try to help control call volume and not over stress, but there are days when we all take a lot of calls.  It is a matrix organization and departments are divided.  Some customers belong to certain departments, so there is a degree of transferring calls.  Some departments are better than others, but that is according to personal feelings.  If you find yourself in one you do not like apply for another and move to one you do like.  The best part of the job is holidays and parties and taking time to just have fun.  It diminishes the stress and builds camaraderie.  And go back to school!!  They are invested in YOUR well being, and will reimburse you for going to school, so take advantage of the perks they offer.  Insurance (since the change to require insurance) has not been as good as it used to be, but they are still better than a lot of other places and they look for ways to encourage health in the employees.  If you are competitive, like to talk on the phone, and are the kind of person who wants to help people (customers) out when they want to place an order, or are frustrated, mad or confused, then you will like it there.  Bring your empathy and roll up your sleeves and remember it is a job, and no job is perfect, but at least this company will honestly care about you.

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