clinician

case manager

clinical supervisor

domestic violence advocate

counselor

HELPLINE YOUTH COUNSELING

What can I say about HYC let’s start from strengths then move on to my concerns:

Strengths:
They offer a significant amount of vacation time which is beneficial. The lower level staff are kind and approachable. As a salaried employee you have the freedom of making your own schedule. I believe it ends there honestly. I tried to find something else positive to say about HYC but from the beginning the red flags were apparent. I will only speak from my experience although I’ve heard stories from others and maybe others will post their perspective.

Concerns:
I was offered the job (yay) but never received an offer letter but was given items to complete and a start date. I had to hunt down my offer letter to ensure what was discussed and verbally agreed were in writing. I was also written up for “being resistant” to given directives, basically I gathered don’t ask to many questions or challenge your supervisor or else. I only say gathered because typically in a write up the corrective actions explain the why but my corrective action was more training in reporting which did not match. When trying to speak to management they either completely ignore you or they are really short with you. I never felt supported and the blame is always on the line staff never on management. Finally when I left I was not given my final mileage check. I had to call them a month later still no check. This place is a “small” agency and they operate as such. There is no growth. They lure you in with a potential for a raise based on productivity ask around that never comes. If you are looking to learn and grow I’m not sure this is the place. The clinicians live consistently so that also makes the job harder. Just avoid this place altogether or have truly low expectations.

This position is a good entry-level opportunity if you have minimal experience and want to get your foot in the door. The community you serve is the most rewarding part of the job and is what keeps many staff going.

However, management and organizational culture are significant challenges. Leadership often lacks consistency, communication, and supportive supervision. New ideas are not welcomed, and offering feedback can lead to negative consequences despite being encouraged to “be transparent.” Micromanagement is VERY common, policy changes happen frequently without notice, and expectations are not applied equally across staff and management. If you are staff, you are not respected here. 

Workload is often last-minute and not planned in advance. Burnout is common and career development or school commitments are not supported in a meaningful way. Staff are closely monitored while management has more flexibility with attendance. Overall, the environment can feel inequitable and unsupportive. Management constantly uses AI for their emails. They cannot write an email on their own. 

If you are looking for long-term growth, supportive leadership, and a healthy work culture, this may not be the right environment. Extremely unprofessional and incompetent. Also, staff at Liberty Community Plaza are very rude and unprofessional. 

Let me start with me mentioning how busy my morning always was. Not having coverage was always stressful and asking staff if they can cover my bathroom or lunch breaks because we were always short with admin. The workload was too much especially when you have to constantly cover the front desk to greet clients or answer calls. Management was terrible and was never at the site office. You were required to work Saturdays (mandatory) which I saw as a waste of time when the phone would not ring and no clients would show up. To me this company does not show appreciation towards employees that pull long hours of work (overtime)a lot of favoritism going on.  The Admin Director relies on temp staff (Staffing agency) to work crazy hours which no temp admin would last because of the hours and days they were required to work. I’m not sorry to say that this company is not worth it. I’ve seen so many former employees leave because of the lack of support and the stress of work and a especially  when you have to face a lot of criticism and two faced employees ...it’s like you were in high school all over again.

Wraparound is a very intense program and I do not recommend this job for someone with lots of outside obligations or children. The job is often long hours and late evenings. That said the program manager is very supportive and knowledgeable. The clinical supervision is also helpful if new to working with children and families. It is also great experience with DMH billing. 
Working with a team has its pros and cons and as a therapist. Pro being a good team can offer support. Con being everyone things they know your job and has an opinion about your decisions. 

A typical workday at Helpline Youth Counseling is meeting with client's to provide individual and family counseling to children, adolescents, and adults. We provide services in office and in client homes. We administer initial intakes, mental health assessments, and provide appropriate diagnosis based on the standards upheld by the Department of Mental Health. Once a diagnosis has been made, we assist clients in developing individualized treatment plans to meet their needs and evaluate progress on treatment goals.
We provide linkage and referrals to community resources. Also, we Conduct Up Front Assessment with DCFS families to evaluate for an individuals parental capacity.

Mission driven organization. In partnership with the Executive Director, I built the necessary infrastructure to allow for current and future growth of this successful non-profit agency. Multi funded by various government grants and private fundraising, it is providing crucial services in underserved East LA communities.
Mental health services funded by DMH (Department of Mental Health)  have, under my fiscal guidance, expended from none to a multi million dollar yearly MediCal revenue source.
I enjoyed being part of this visionary Executive Team.

I learned that there are various community support agencies and services available for youth and families locally and in the general service area.  Management and co-workers are quite knowledgeable and innovative about doing and getting work done.  The most enjoyable aspects of the job were working in collaboration with families, the means to provide meaningful opportunities for learning and experiencing positive challenges.

It’s an agency led by incompetent individuals to say the least. Unprofessional work culture. No raises EVER. You basically have to beg for a raise and even then you will not get it. Programs are poorly ran and staff are left with more questions than answers. High turnover rate and when they do finally hire people they have no experience for their role and they do not provide adequate and proper guidance/training for the job expected. If you want to grow overall, this is not the place for that, if you just want to have a job then by all means…apply. 

This is a place where people start but don’t end up at. If you are looking for experience HYC is helpful but not healthy to stick around and grow. Management sticks with management only and do not support other staff. HR director gossips with other staff and is not supportive in his role to others. When staff raise serious concerns he fails to take action and allows situations to get worse. Ultimately, benefits are decent but this is not the place you can thrive in while being micromanaged daily. 

There are always openings but they will move up who they want. They will coax you with "negative feedback" out of nowhere, to not apply for positions. Company policy is to post in house positions to employess & they have to interview everyone. 2x I know of jobs being promissed before interviews & 1 of those they tried not to post it at all.

Top Job Titles	Average Salary
Clinician 4 salaries reported	$36.83 per hour
Case manager 12 salaries reported	$27.96 per hour
Clinical supervisor 3 salaries reported	$95,833 per year
Domestic violence advocate 2 salaries reported	$28.93 per hour
Counselor 2 salaries reported	$32.23 per hour

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