guest service agent

room attendant

night auditor

hotel maintenance engineer

house attendant

HHM Hotels


I regret to say that my time at Hersha was nothing short of disappointing. From the beginning, it became evident that there was a severe lack of work-life balance. The company seemed to prioritize work above all else, disregarding the importance of family and personal time.

One significant issue I encountered was the complete absence of training. It felt as if I was thrown into my role without any guidance or support. This lack of investment in employee development was disheartening and hindered my ability to perform effectively.

On top of that, the company's attitude towards its employees was demeaning. I constantly felt like a mere cog in a machine, with no appreciation for my contributions. The expectation to work seven days a week was unreasonable and left no room for personal rest or rejuvenation.

To make matters worse, the company allowed a toxic environment to flourish by turning a blind eye to slanderous behavior from certain individuals. This lack of intervention created a hostile work atmosphere, leading to further dissatisfaction.

Furthermore, the company abruptly reduced everyone's working hours to an unmanageable extent. This decision left employees struggling to make ends meet and caused unnecessary financial stress.

It is worth mentioning that the company consistently complained about labor and cost issues, despite the property being consistently busy. This mismanagement of resources only added to the overall frustration and lack of faith in the organization's leadership.

In conclusion, I strongly urge anyone considering employment with Hersha to think twice. The disregard for work-life balance, absence of training, demeaning treatment, unrealistic work expectations, failure to address slander, sudden hour reductions, and overall lack of job security make it clear that this is not a company that values its employees. Save yourself the stress and uncertainty—run while you still can. You will get a job thinking it’s a stable job! No it’s not. Don’t waste your time with this company. They don’t care about you. The turn over was extremely high. 

Please note that my experience was the worst and I felt compelled to share my personal account.



I worked at the Holiday Inn branch in Arlington, TX. I bartender in the restaurant that is connected to the hotel. The higher UPS of this company (Hersha Hospitality) are amazing, caring, and great guys! Unfortunately they do not work or live near this location and are only in town every so often. The General Manager of this property, has a horrible attitude, she has something against men in the work place. She has no idea what it takes to run or manage a restaurant or bar. The other managers on property are sadly in the same boat, they mean well, and outside of the work place I'm sure they are nice caring people, but don't have a clue how to manage the property. They will take advantage of anyone if you let them. They will constantly call you in on your days off, ask you to come in early or stay late, and don't appreciate your efforts. They have many employees who don't care about the restaurant or their jobs. They continue to show up late or not even show up at all, and never get punished for their actions. So needless to say nothing changes and no one cares, and the place gets ran into the ground.  I recommend you do not work at this location, there is potential here for good work place, and decent money at certain time of the year due to its location. But the management doesn't do anything to bring in guests or locals during slow weeks, thus, making it hard to support yourself or your family. They have no drink specials or food specials, and don't care about their workers, their family, or their well being... Stay far away from this place!!!

I am very curious to who in corporate makes the decisions to fire people because of a customer complaint. And why a direct manager or general manager has no say about employee's dedication or contributions during their time of employment. I was fired a year ago due to a customer complaint because I was unable to deliver a room service while I was tending bar and had no server. At the time I had a full bar, a few tables and two pools teams. But because I was unable to satisfy a guest my employment record with no other complaints, hours of time I worked and guest satisfaction that I endured while I was there did not matter and was dismissed after 4 years. It hurt and put me into a major depression because this was a job and I did it incredibly well. My GM and AGM showed great remorse but could do nothing about it. Now today I have been made aware that a similar situation has occured again to someone that has been there 8 years and was dismissed for something he had permission to do from his direct boss. He is loved my all corporate that he has come in contact with and his skills are highly appreciated to the point he has been asked to go to other hotels to task force their kitchens. So please enlighten me on who has the power to read a complaint make the choice to fire someone and ruin their life let alone not realize what they are actually doing to customer service.

Working as a front desk agent here often feels like being in an adult high school, with long hours on your feet and ever-watchful cameras monitored by the GM. Unfortunately, the compensation doesn't match the demands, wages are so low that many of us need multiple jobs just to make ends meet. Although this company continues to expand, acquiring new hotels, it neglects its existing properties; our hotel desperately needs renovation but remains outdated. Some managers display favoritism, making it painfully clear who they like and don't like, often picking on certain individuals over trivial matters while letting others slide. Additionally, the environment among support staff can be quite cutthroat, with only a few genuine colleagues. The only perk for part-timers is the 40 hours of sick time, a benefit that should have been standard from the start. Despite these challenges, our property stays afloat thanks to dedicated customer service and the amenities we offer, but it's a struggle. I could write an entire essay on the issues here.

Working at this establishment has been one of the most frustrating experiences of my career. The culture of favoritism and backstabbing among employees creates a toxic environment where trust is nonexistent. Despite consistently passing quality assurance checks, achieving high guest satisfaction scores, and contributing to significant revenue growth, job stability remains a constant concern. You could be thriving one moment and facing termination the next, often due to personal conflicts rather than actual performance. The General Manager is frequently the first to be let go during slow months, highlighting the lack of job security. Additionally, the hiring and firing practices are alarmingly rapid, resulting in an unstable workforce that further undermines morale and productivity. This organization prioritizes short-term cost savings over employee well-being and loyalty, making it an unappealing place to work. I would not recommend this company to anyone seeking a stable and supportive work environment.  

Mostly not a terrible place to work. The people are nice, but can be a pretty cliche and mean girl environment. Staff accountants do the most work in the building and their pay does not reflect that. I would only recommend this position to entry level individuals looking to get started in the Accounting world. However, that might be questionable also due to the lack of structured training. (That also mostly depends on how willing the senior account on your team is to sit with you, mine was pretty lazy). Extra hours during month end, every month (no overtime since staff accountants are salary). 

The company is cheap and would rather do beer and ice cream once a month than give anyone real raises. Employees are not valued. The company cares more about their perception in the community than those actually employed.

Management is lazy, the worker bees do mostly everything but that also depends on which team you land on.

Hardest part of my job and not letting my feelings get in the way of doing my job, meaning, if a homeless person is to come in the hotel for a room with NO money. I feel very bad for them but all I can offer is some hot coffee and maybe assist them with calling the emergency personal and helping them find a place for the night. 
I've learned to deals with all types of situations. Meaning, guest who come in here and have made a reservation at the wrong location, have money issues with their banks or credit cards. Or someone who has just had a bad day from flying all day or what ever the case maybe. I keep s big smile on my face and ensure them that are here now and we will fix any problems they maybe having together.
The most enjoyable part of my job is learning and seeing people from all over the world. I love to sit and ask questions to the guests. 
At the end of my day I am proud to have a few guests tell me that I am an enjoyable employee and they are glad there some people in this world who enjoy doing their job.

While the team members themselves are talented and supportive, the organization suffers from significant issues within upper management. There is a culture of deflecting responsibility—errors are often blamed on subordinates rather than addressed constructively. During my first week, I witnessed a senior manager resign due to poor treatment, and others were visibly distressed.

The finance and accounting department, in particular, is struggling with disorganization and lacks effective leadership. There was no structured onboarding or training plan in place when I started, and I often had to repeatedly ask for assignments, only to be met with excuses and delays. Although I was compensated, I felt underutilized and that my time and potential were being wasted.

The company is experiencing growing pains, but without changes in leadership and internal processes, progress will remain limited.

YMMV, obviously, depending on which property you are at, but Advancement within this company relies far more on who you know, than how qualified you are for the job.  

In 7 years, we went through 3 GMs, and 5 AGMs, and that's just the major management changes.  In the 2 years since I left, they went through 2 more GMs, 3 more AGMs, and was then sold to another company.

The Culture of being proud of your property and taking care of it because the company will take care of you is a farce.

The job was great, my coworkers were great, and it's not a terrible job, it's just not a career - management is a joke, advancement a lottery, and security is non-existant.

The only good part about this job was the other co-workers, middle and upper management does not care about you. Nothing that you do is ever good enough. Absolutely no paid overtime, they will give you a warning even if you have 1 minute of overtime. I had my superior- the head of the department that I worked at tell me that I should clock out at the end of my shift, but stay on the premises if help is needed. The audacity to even suggest that to an employee. If you are looking for a place to start your experience and want to get your foot in the door, this is a good place to start, but this is not something for long term. They will lie through their teeth and tell you how great the company is. The benefits were actually quite laughable and embarrassing, to be quite frank.

Top Job Titles	Average Salary
Guest service agent 244 salaries reported	$19.26 per hour
Room attendant 192 salaries reported	$18.59 per hour
Night auditor 102 salaries reported	$20.27 per hour
Hotel maintenance engineer 87 salaries reported	$22.70 per hour
House attendant 72 salaries reported	$19.14 per hour

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