field service technician

service technician

heavy equipment mechanic

maintenance technician

customer service team lead

HIAB

- Little to no training. You are thrown in "sink or swim" and it is made very clear that you are replaceable at a moments notice.
 - High turn over at all levels.
 - There is a constant feeling of "fear of being fired". You feel of no value to the company, and just a number no matter how hard you work. 
 - I've never experienced such a rude workforce across the board for no reason other than I think people are just miserable. No feeling of team, no helping each other out. 
 - There is no tech support...they have outsourced it to India and as a result you cannot get the most basic issues resolved. I learned to just google fixes, or learn to live with issues which makes things very difficult.  Issues drag out a week or more until you just give up...nothing is ever fixed.  
 - Day to day the work load is very heavy.  There is no way to get what is expected done within an 8hr day or 40 hr week. Overtime is pretty much expected. The work conditions are not bad, the pay is decent, benefits good.  
 - If you are interested in being a road tech be prepared to work 60 hours a week every week.  That is what is allowed by your log book and that is what will be expected. You will be very lucky to work locally and you may spend several nights a week away from home. You may be asked to move or lose your job.  If you are a family person, or have a life, honestly this place is not for you.  
- This is an international company. The scope of how big it is becomes evident when you are trying to get even the most basic things done.  Lots of red tape. 
- Overall it was by far the worst place I've ever worked.

From the beginning was a complete nightmare. Enheritted Tech’s truck that was rushing off to his new opportunity with the company. With that came all the inaccuracies with inventory. Then was fortunate to get relocated and enheritted another inventory of tech that had left. Problems with that years inventory as well. Ball dropped by CSR.
       Was part of top performing district but treated as second class citizen because numbers weren’t through roof. Had the smallest area of customers,  traveling longest to get to them.      
       The straw was the, “ Goal Share” joke of a bonus. Share holders dictate everything with that company. Jerked bonus from under us right after holidays. Don’t give a hoot about the people, and Culture is that of a Rat pack. If your not in it , your talked down upon. District Manager,..Number cruncher with no sense of positive motivation techniques other than to push meeting goals for month. The guy above him forget about it...during inventory didn’t even make eye contact with you unless you were one of the 3 top techs. 
      Made some great friends with some of the people there. I’m just glad the company I’m with now is like a family and care about the individual.

The lead tech doesn’t do his job half the time. It’s best for you to keep to yourself, schedule your own work. Also don’t expect to get a hold of him when you truly need something. Seems the times you need something he’s never around. Communication is lacking, multiple people in management where they don’t belong nor have the experience for. The company does have good benefits, the pay is not quite where it should. They expect you to stay out of indirect time much as possible and to have most of your time billable. As long as the work is there it is possible. Don’t expect any advancement, management are stuck in there ways. Could be possible if you know someone in the company. You can be the hardest worker and it won’t matter. No mater what employees utilization is everyone gets the same percentage raise. You’re on call at times, usually it’s at the worse times. The company is supposed to be an employee first company, I have not seen that yet! Expect favoritism, some employees get special treatment, others get fired if they don’t perform. Good luck!!! 

If you are a new hire you are treated like gold. The honeymoon ends quickly. The upper management is just terrible. They are clueless regarding the daily trials and tribulations of the people actually generating the revenue. Over the past two years they have cut support staff to almost non-existent leaving those left to work 60+ hour weeks (salaried of course). Company morale is one of the lowest I have ever seen. Everyone is either looking for another job or are job scared waiting to be fired at any moment. 

Upper management turnover is around 80% which should tell you everything you need to know. The company is governed from overseas which leads to often unrealistic ways of working. You should consider it long and hard if thinking about taking a job with this company. There are not enough hours in the week to complete everything that will be dumped on you.

I work amongst many people who have either been recently promoted or are in a management position that began as a Service Technician.  Plenty of opportunity to grow as Hiab gives back to those who put in!  Appreciation is shown in tangible ways by providing excellent, low cost benefits on day one!  Also a high matching 401k, annual pay increases and profit share plan for all full time employees!  They even provide technicians with a safety shoe voucher, PPE and uniforms. Our fleet of service vehicles for those who work in the Field are top of the line!   All employees have a new hire orientation and access to a huge library of online learnings as well as a team of tenured technicians who are happy to train and work with new employees.  Oh, we also have a referral and sign-on bonus for those who join us currently as well!  Overall Hiab is a great place to grow a career as I've seen it firsthand!

I love this job!

The best part of this job is that you are given the freedom to accomplish what you need to accomplish without someone looking over your shoulder the whole time. 

With that freedom comes extra responsibilities (parts guy, secretary, dispatcher, technician...) but it is all worth it when you get to work independently and have the freedom to get the job done.

Yes, you work long hours, but the overtime is great. It’s not like you end up “working” for 14hrs straight either. About a third (or more) of that time is spent driving. 

Yes, there are some nights you will be staying away from home, but that should be the exception. If your not home 90% of the time...something is wrong. 

The benefits are top notch, and I’ve never worked somewhere that has such good benefits. 

New management is much focused on the needs of the technicians, and sees technicians as more than just a number.

If you can handle a fast paced environment then it’s for you. If you do well and go above and beyond there are chances for career advancements. 
You make your own schedule, run your own area with your own customers, it is your business to run. 
It’s only as stressful as you make it. If you’re orginaized and stay on top of your appointments and can manage your own service truck then you will be successful. 
A lot of people can not handle this type of independent operation. 
If you can. Then you get 100% paid benefits, 401k matched 100% up to 3% and 50% up to 5%, a company vehicle, option to travel, per diem is 60$ and they pay hotel best part of all you get freedom. 

Realistically it is a lot on a mechanic, but it’s all about time management and organization.

What is the best part of working at the company?
The management is the best part. Never had an issue getting a day off. Always willing to help us out.

What is the most stressful part about working at the company?
I would say there really isn't one unless we can get sales but that is out of our control. 

What is the work environment and culture like at the company?
Very relaxed but when things get busy they do get busy but everyone tries to keep it chill and relaxed as possible.

What is a typical day like for you at the company?
For me since I'm the one to disassemble the machines I would bring in my next forklift that is shown on the board and start taking it apart and eventually all that will be left would be good hoses that don't have the metal showing, the engine, hydraulic tank and the frame.

This company has the potential to be great, if they could only get on track and stop losing management. Upper management changes often, leading to very few actually understanding the day to day conflicts branches deal with. When goals are not met, they are quick to shift blame off of the constant parts issues and lack of internal communication onto the branches themselves. 
If the company became more organized, and management understood what went on day to day the company could flourish. The company tends to focus mainly on the large picture causing many other aspects to fall to the wayside. They also do not offer competitive compensation, but offer fair benefits. They use those benefits as a crutch to try and entice employees to stay versus searching elsewhere.

I was given the job of more than one person to do....worked overtime and then moved to salary and still worked overtime and not compensated fully for it when moved to salary.  Person in other department doing same job still getting overtime.  Inventory errors are blamed on material planners and we were  expected to get parts ASAP when some parts are coming from overseas or WE will shut the production line down.  Production schedule changes all of the time and material planners are to get parts with 12 week lead times in like 6-8 weeks or sooner instead.  The suppliers don't think we know what we are doing.  Had 4 managers in a 2 year career with company.  Managers would schedule weekly 1 on 1 meetings and cancel the day before or the same day.  

Top Job Titles	Average Salary
Field service technician 126 salaries reported	$40.72 per hour
Service technician 44 salaries reported	$33.08 per hour
Heavy equipment mechanic 1 salary reported	$37.75 per hour
Maintenance technician 5 salaries reported	$28.09 per hour
Customer service team lead 6 salaries reported	$37.03 per hour

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