medical technologist

manager

technologist

supervisor

phlebotomist

HNL Lab Medicine

No appreciation if you are a customer care representative. Often left out of appreciation notices on our companies home page, other departments are given gifts and bought pizza but our department is constantly forgotten. Workload keeps getting heavier, more hospitals constantly being added which means higher call volume, more tasks are given, no pay increase. In the beginning of covid they told people they were not allowed to take their approved PTO but if they had actual vacation plans, they were asking for proof of flights/hotels booked to be given the OK to go.. mandated overtime and given 1 day notice. Supervisors are 0 help, hired outside the company so they are not knowledgeable at all. They will beg for people to pick up over time if staffing is short, and if no one does, they never help of course as you’d think a “supervisor” would do to help their team.. You get a 15 minute break and a 30 minute lunch so prepare to rush constantly. All calls come directly to us, even if the caller did not need our department. Whenever any line doesn’t pick up, straight to us. Constantly being screamed at/disrespected by doctors and patients. High stress environment as the calls are back to back, a lot of the time many representatives will sit on not ready 10+ min while you are drowning in calls and they are chatting and laughing with other reps. You are not seen as an actual person here.

While I thoroughly enjoyed my job and job title, HNL Labs made me feel very insignificant esp for the amount of work we did. You are the receptionist, check in, phleb, insurance processor and often times a “nurse” tracking down scripts, doctors names, going out of your way for well over normal patient service times to make money hungry  management happy.  Management is just there for the paycheck they do not care about your growth and you cannot move up here unless you sell your soul. Patients are ruthless and abuse you cause they think you are “just a phlebotomist” however management tells you that you are “sooo much more” and need to perform as such. Meanwhile employees at Chik-fil-a make more than most phlebs at HNL. Extremely stressful and no sort of emotional help from supervisors, they are robots as well. Co-workers will sell you out and everyone lives in the culture of fear of losing their job. Overall I enjoyed my job and title but would never resume or recommend work at HNL Labs. Save your mental health and skill set for a place it will be better valued and work elsewhere.

The only people I suggest work here are students who just graduated & are looking to make some money before moving to a stable job. The only things good about HNL are pay & benefits. That sounds great, but the blatant favoritism, constant drama, hiring of unqualified candidates, delusional management, & poor lab practices will affect your mental health. I've seen things here that you would never see at a professional workplace, & management did nothing. If you're not one of the favorites, you better just keep your mouth shut. HNL is also super cheap when it comes to their employees. During the height of the pandemic when covid testing was insane we got pizza one time. You can only call off sick 3 times a year, any more than that will lead to disciplinary action. Recently HNL has been cutting corners in their lab practices because they want to keep expanding without hiring more staff. They are a regional lab trying to be national & employees & patients suffer for it. I would not want my own lab work sent here, many many many mistakes are made due to unqualified techs being hired. 

Overall, I loved my job at HNL. It was very fast paced, which made the time go by very quickly. I learned a lot about body fluids, tests performed, entering information correctly, and how important the "unsung" heros are. I am not really sure how to comment on the management there. On one hand, they were great and on another, not so much. I think the hardest part of the job was the constant changing of procedures and computer systems. Lets face it, no one really likes change, but you deal with it, learn it, and move on. The most enjoyable part of the job for me was rectifying a mistake or problem to make the whole system work a little better the next time. It is unbelievable how many things can go wrong or need to be altered when working with body fluids and peoples test results. I would like to think that while I was there, I was a big help in making sure people received their correct results in a timely fashion.

I have worked for HNL for over three years, and since I've started the company has gone through tremendous growth and incredible culture change. The executive team has changed immensely through mostly retirements, but some company shakeups as well. While this would seem like things are unsettled, it has truly created a new dynamic at HNL. New opinions and experiences from these leaders, along with a brand refresh, has made me feel like I am working for an entirely different organization. While all companies have their sore spots, I truly believe the good outweighs the bad. 

The benefits are incredibly inexpensive, even for part-timers (yes, insurance for PART-TIMERS!) the PTO is more than generous (going into my third year, I am going to get 5 weeks of vacation (including holidays), and they have a tuition assistance program!

Because HNL is open 24/7, it can sometimes be hard to get all employees together and engaged, but the company does its best to accommodate the off shifts. 

I highly recommend working for HNL!

Although I work at a HNL Acute Care Lab, I am not truly an HNL employee.  I AM managed by HNL and therefore my management is HNL.  HNL "partnered" with my hospital lab over a year ago and now it seems like an endless transition period with minimal REAL guidance on how to get the job done in their newly configured lab.  As time goes by and things continue to spiral into confusion, it now feels like they took as much testing as they could offsite and left us out to dry, or thought managers they left behind after they got rid of our management would just figure it out?  Communication is very minimal.  Now we have serious staffing issues due to turnover and lack of experienced staff making the job twice as difficult as it could and should be.  Lack of organization/trained staff is causing long turnaround times and other issues. They may be an awesome money making lab machine but they certainly haven't delivered in my lab (so far).  Don't think the medical staff is happy either....

work/life balance at this company was non existent, they give you pto/sick time but are strict about how many days of sick leave to use and company does not really work with their employees when it comes to sick leave. They got rid of EPTO for if an employee needs to leave early for an appt or anything so it would count against you if you had to leave early for any reason. Customer care dept management was non existent, no feedback is really given and supervisors don't really advocate for their employees. There were many changes being made in the dept  that made more work for the employees and no pay raise or compensation given. So many things change weekly that its hard to keep up and communication between departments was not great making employees job harder. Overall they need to do better for their customers and their employees. 

HNL Lab Medicine has been a meaningful place to work over the past four years, offering a supportive environment and steady professional growth. One of the standout benefits is the PTO program, which provides a good balance between work and personal life, allowing time to recharge and return focused. The company’s culture emphasizes teamwork, respect, and accountability, creating a positive atmosphere where employees feel valued. Collaboration is a key part of the daily experience, as working with others across departments helps build strong relationships and ensures high-quality service. Coworkers are generally willing to assist and share knowledge, which makes learning easier and improves overall efficiency. Over time, this sense of teamwork and mutual support has made the workplace more enjoyable and productive, reinforcing a strong commitment to both employees and the community HNL serves.

This is based on all the lab assistants and former lab assistants and tech/TA’s opinions...At The Pocono location they have the worst supervisors ever. They don’t train you to do the job correctly, you teach yourself. We would get yelled at for doing things wrong when we have been “trained” at other locations on how they do things. There is no team work here, everyone is out to get eachother and save themselves. Especially the supervisors and managers. They do not know how to do their jobs and blame others when things go wrong. If you stand up for yourself they find every way possible to make you look bad instead. They also don’t give out your 6 month pay raises. Do yourself the favor and do not work here or even apply here. This company seems great in the beginning but it goes down hill very quickly.

After a long, long, productive career at HNL, my position was eliminated. No concern for me...no reciprocal loyalty at all. The positions offered to me were waaaay below what my salary/ education/experience were. 

One week later my job was posted...slightly different title, basically same duties. They opted for someone with a higher degree than me but with NO experience in this particular field. 

But happy I am to be out of there. Never would've done it on my own. No longer will be working to make others successful and get absolutely no appreciation or recognition in return. 

I used to love it there. Way back when when patients were more important than business.

Top Job Titles	Average Salary
Medical technologist 7 salaries reported	$30.61 per hour
Manager 4 salaries reported	$95,500 per year
Technologist 3 salaries reported	$28.33 per hour
Supervisor 7 salaries reported	$64,959 per year
Phlebotomist 3 salaries reported	$17.85 per hour

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