sales consultant

customer service representative

delivery driver

sales specialist

warehouse worker

HOM Furniture

A typical day is usually quite dynamic. With staffing challenges, I frequently found myself arriving early to receive in the truck containing customer product and showroom items before heading out to cover another delivery route due to a last minute sick call. (Staffing is always an on-going challenge.)  Upon return from deliveries, I'd arrived back to find myself trying to prioritize which "fires" had the most pressing urgency to resolve. Once those were addressed, it was a matter of attempting to readjust operational plans that were put on hold for that day (hiring, show floor moves, inventory, employee reviews...etc..   

There is always something to learn. Unfortunately, HOM has a very disconnected and poor training setup. The computer system is very old and antiquated, making it more challenging to quickly pick up and understand.  I found it very tough to adequately mentor and train new staff due limited resources.  In many instances, those new hires were being thrown into the deep end of the pool to cover holes in the operating schedule due to attrition, sick calls, or vacation coverage. 

Local management was always supportive when they were on the property.  I do feel that many of the showroom managers "checkout" once they left the property. It's very challenging when they don't adequately communicate when they'll be out of the office limiting the ability to address pressing service and employee issues.

There is definitely a division between Corportate & Metro locations and the outstate locations. And it is risky to draw attention to that division.  Most managers have learned that it's best to stay off the radar and limit any dissent.  Failure to control dissent or quickly addressing operational issues results in being publicly called out and shamed on conference calls with other management and your peers.   HOM cites communication as a core company value. The challenge is it must fit the   narrative of each manager acting as gate keeper.  Again, if it risks being shamed, it will be squashed.

Probably the hardest part of the job was the uncertainty. It was very tough to hold true to a firm operating plan each day.  Even with all the challenges, it was a fun job with great co-workers.  



I didn't know when I started here, how much this company would appreciate the hard work I do. I got the privilege of meeting the owners on my first day at corporate training (how many people can say that!?!)!  Over the years, I have changed job titles/positions with various promotions, I believe I have now found my perfect career. They were willing to work with me as my life and passions changed to allow me to have a better work/life balance with my growing family. HOM provides top notch trainings, which was very helpful since I had ZERO furniture experience before working here. The "small town" feel of the company is comforting as you can get to know so many staff members at all of our locations and job positions. They treat the staff as an extension of their own family. The hardest part of the job are the things out of our control i.e. customer traffic, product delays... HOM teaches you everything you need to know, especially how to engage with customers and make them comfortable with their purchases and experiences. What I enjoy most about my job is the family of coworkers I have here, they truly make me feel at HOM every day (as cliché as that sounds).

While working here, I’ve found that the best part of the job is definitely the co-workers. They make the daily grind much more enjoyable, and the Christmas gifts and bonuses are a nice touch. The job itself isn’t difficult, but that’s where the positives end.

The real issue is with pay and benefits. Pay raises are barely noticeable, even if you’re consistently getting great reviews. Advancement opportunities are practically nonexistent. Even when someone resigns, the position isn’t posted, and instead, the workload just gets dumped on everyone else to save money. The annual pay raise doesn’t even cover the rising costs of health insurance or inflation, so you’re left with little to show for all your hard work.

Depending on the location, management can be hit or miss, but one thing’s for sure: expect to work weekends and holidays. This job demands a lot of personal time, and you’re left with very little work-life balance, especially during the holidays.

If you’re okay with low pay increases, no career advancement, constant added responsibilities, and sacrificing time with loved ones, then this job might work for you. But I highly recommend exploring other opportunities that offer better compensation, advancement, and respect for personal time.

This is one of the most respectable businesses in the furniture industry if not the most, I learned to take pride in my work and was taught how to be a leader. The management in the Anoka and Coon Rapids locations that I worked with daily were phenomenal. I dont have any complaints at all, they had excellent training programs and helped me strive to better myself in the long run. I learned how to be organized and never stop striving for perfection even if things seem to be working you can always improve. Being able to put this company on my resume has gotten me nothing but respect. The manager and supervisor in the Anoka warehouse were guys you can look up too especially when it comes to management knowledge and organization. They run things top notch and nothing less, I had an awesome 2 years working here and was sad to leave but I wanted to pursue other opurtunity in the industry. In conclusion if you work your hardest and stay positive everyday and trust in what you are doing here, you will be rewarded and given opportunities to grow and thrive. This is hard work so you can't expect to slack and be rewarded, it takes dedication but it really is a great place.

two different reasons youd work this job: if youre already fairly physical, late teens early 20s, its not awful. second, if youre in a pinch in between jobs in your later years and can keep up, its... not bad.

the work here is EXTREMELY physically demanding. you are moving constantly from one place to another lifting heavy objects. this should seem obvious but it cannot be stressed enough. even when your muscles quit, your manager will tell you you have to stay for overtime and you basically scuff the last few couches onto the trailers.

the staff arent bad, its just an awful pay structure that i would say 85% of people would never be able to keep up with. and i know everyones thinking, oh this must be a bigger dude who cant hustle. im average as average as average can be. willingly admit. after every shift here my buddy hurt and hurt bad. i quit because i knew it was doing long term damage to me that would not be fixed.

i would advise against this for most people due to what i just described. but also the pay and promotional structure make it so theres barely any point in working there anyway. theres a hundred companies paying around this for jobs that arent half as physically demanding. shop yourself elsewhere, you're worth it.

Most coworkers are friendly and fun. I believe HOM is a reputable company and treats customers fairly. Great 401k plan with eligibility after one year, average insurance plans. Management plays favorites- toxic personalities are not permitted UNLESS you are already friends with a manager, then do your worst and you'll be fine. Rules are not enforced consistently and certain people receive better treatment than others. Men are favored over women for promotions and hiring. Staff is predominantly white at this location- only one POC employed for the last year or two, and only 1-2 more who were briefly employed in the few years before that. Hopefully it's not intentional but it's shocking to see the lack of diversity. Warehouse turnover is extremely high, mainly due to above-mentioned friend of manager with toxic personality, plus very long hours with only average pay. Corporate keeps adjusting payroll methods (at least for sales staff) and claiming that it won't affect pay, however everyone's paychecks slowly keep shrinking. Company has high standards for employees but only average pay for the industry. 

HOM Furniture has been an amazing place to work at. Everyone here is like one big family. We're all friends and support each other through everything, which makes coming to work so much better than other jobs I've had. We all have fun throughout the day, while still making sure everyone's jobs are still getting done. 

The management here is the most understanding. They don't use being a parent against you like other places. They're understanding of your kids events, appointments and having to take a day off if a kid is sick. After having my son, I was given an area where I could go and pump in peace however often I needed. It had a fridge to store everything I needed, a sink to wash my parts in afterwards, and I had a comfy recliner to sit in.

When I wanted weekends off, I was able to easily switch to a position where I could have weekends off to spend with my family. 

I can always leave during the day for any appointments for my kids or myself without any consequences. Obviously it's preferred to schedule them around work hours, but management doesn't get mad if it can't be.

They start the new comers off at a different price every year but don’t give the existing employees a raise to meet the standards. The warehouse lead is lazy and doesn’t do any work until the manager is there. You would be hard pressed to find him doing a pick sheet at all he’ll usually hand it off to one of his workers and go sit down. They are also hypocritical and tell you that it is not a sit down job when you’ve been running non-stop but then go and sit down and stare at a blank screen. The management and sales staff are also very lazy and offer 0 help unless the managers tell the to. The sales staff you can find lounging around on the furniture and talking to each other rather than helping customers. Some of the managers don’t even know how to do the simple tasks they were hired to do like shipping product or fixing clock in/clock out times. The hours are very flexible and the guest service ladies are nice but nobody does actual work. I recommend for a first job but don’t act like the people around you.

My typical everyday duties would be to provide friendly, professional assistance to customers seeking new furniture, quote accurate prices and credit terms, recognize and overcome objectives, place orders, provide excellent customer service and keep my showroom area clean.

In my experiences at Hom Furniture I've learned how to work in a professional business setting with like minded coworkers who support me.

The managers are easy to talk to and are willing to listen if you have any questions or concerns. I've enjoyed working with them in my time at Hom Furniture.

My coworkers are supportive and easy to talk to about anything. They are willing to help me answer any questions I may not have the answers too.

The hardest part of the job would have to be when there's a big sale and lots of customers need help. I'm glad to offer my help to customers who need it and find the right items for them.

The most enjoyable part of the job would be the overall structure of the company. I like how they operate and all the services we provide for the customers.

   If you prioritize your family over working every second of your life, this company isn't for you. Expect minimal support from management, lowest pay possible, rare raises and constant sales floor drama. When trying to use your PTO, you'll usually get denied or have to beg. Expect to work every holiday and the days around the holiday as well. Equipment is constantly broken because they refuse to buy new and software is very old/outdated. Warranty dept is extremely behind so expect to have customers coming in/constantly calling and yelling at you because nobody has contacted them for weeks. Their motto is "Do More With Less," that honestly explains everything perfectly. 
   The discount isn't too bad after a few years and you can make some lasting friendships with coworkers, but that's about it for pros. Not a bad gig to hold you over until the next job, but not great long term. 

Top Job Titles	Average Salary
Sales consultant 2 salaries reported	$21.50 per hour
Customer service representative 27 salaries reported	$17.46 per hour
Delivery driver 17 salaries reported	$23.44 per hour
Sales specialist 54 salaries reported	$21.50 per hour
Warehouse worker 2 salaries reported	$17.75 per hour

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