analyst

vice president

risk manager

business analyst

relationship manager

HSBC

HSBC Securities Inc. NJ/NYC is nice place to work..
Responsibilities: 
•	Effectively performed the role of an architect/ technical lead developer  for CMT and DFA and FATCA applications. Single handedly architected, developed and delivered these projects in time and within budget with highest quality.
•	Effectively coordinating with off-shore team and leading a team of 8 developers.
•	Effectively performed the role of a senior developer in demising EPIC application, involved in understanding its subsystems like Time Deposit, Document Tracking and Portfolio View to develop them from the scratch using Java and J2EE technologies.
•	Diligently involved in estimations and architecting the system (CMT/DFA/FATCA), writing technical design documents, presenting design to the management and getting required approvals for the development of the applications.
•	Have provided various technical, architectural and procedural suggestions and solutions that resulted into improvising productivity of developers, reusability and reliability of the system and profitability of the organization.
•	Successfully lead the small team of developers, assigned work to team members and assisted them for any technical issues, monitoring status, organizing weekly status meeting and reporting the same to the higher management.
•	Played an important role in migrating database from Sybase to DB2, Have written various shell scripts for this migration.
•	Responsible for designing DB schema to develop the Spring and Hibernate based DAO framework.
•	Effectively worked on MQ Series, MDBs and JMS technology to exchange financial information with main frame based back office application BIMAS.
•	Effectively used IBM Message Broker for deploying integration layer between RM Portal and other web applications.
•	Consistently worked on SOAP/Restful Web Services using Apache-CXF, Apache-Axis, JAX-WS technologies.
•	Effectively used spring, Struts and Hibernate frameworks to develop the application on Websphere 7.0 application server. Extensively used AOP and ORM modules of Spring through-out the application. Used AOP for transaction management, authorization and logging by implementing various cross cutting concerns aspects, advices and interceptors.
•	Developed GUI using JSP, Servlets, JSF, DWR, Displaytag, HTML technologies. 
•	Improved performance of the system by implementing various reusable J2EE/GOF design patterns.
•	Responsible for the packaging of the application and deploying applications in various environments except UAT and production using RTC and Build Fordge.


As you will see below, I have been managing online and offline marketing initiatives for 12 years, and have spent most of my marketing career managing email marketing initiatives, deliverability and monitoring. I am the platform lead for the Capital One account and email migration. I managed the set up of a new email vendor to expand our marketing and servicing communications, and developed customized reporting. I also led the marketing strategy to pilot the launch of a mobile app to view and manage credit card activity. 

Please note my Notable Career Achievements:

LEADERSHIP – Lead for online engagement marketing initiatives for the past two years. As the Engagement team lead, I helped drive new and innovative marketing initiatives. Partnered with operations and tested an email capture initiative with call centers that had a response rate of 75 times greater than the control group. Developed new marketing strategy and creatives strategy to promote mobile phone capture online that had a response rate of six times greater than the control. 

STRATEGIC PLANNING – Partnered with over 50 business leads across HSBC to rebrand over one million credit card accounts migrating to Capital One. Mapped all email touchpoints and created clear requirements and guidelines to complete rebranding effort under a condensed timeline. Led weekly meetings with internal stakeholders to ensure project never deviated from target launch date, and established pre and post email testing. 

EXECUTION – Managed the launch of quarterly cell phone capture campaigns to increase online engagement and drive incremental responses. Partnered with internal stakeholders to design and test new creatives against the control. Led the design of a new email platform to migrate all marketing emails to a third party vendor. All marketing emails achieved an 18% lift in deliverability and data loading time increased by more than 400%. 

I provided some of my major accomplishments over the past few years, it illustrate some of the global initiatives I’ve led with positive results. Additional achievements are also detailed in my LinkedIn profile.



Working at HSBC can offer a dynamic and challenging experience. Here's a comprehensive review based on common aspects employees often encounter:

Pros:

Global Exposure: HSBC operates in numerous countries, offering employees exposure to diverse cultures, business practices, and markets. This global perspective can be invaluable for career growth.
Networking Opportunities: With its vast network, HSBC provides ample opportunities to network with professionals from various backgrounds, enhancing both personal and professional development.
Strong Brand: Being part of a renowned global brand like HSBC can boost your resume and open doors for future career opportunities.
Training and Development: HSBC typically invests in training and development programs to help employees enhance their skills and stay updated with industry trends.
Employee Benefits: The company often provides competitive benefits packages, including healthcare, retirement plans, and employee discounts.
Cons:

High Workload: Depending on the role, employees may experience a high workload and tight deadlines, which can lead to stress and burnout if not managed effectively.
Hierarchical Structure: HSBC's organizational structure can be hierarchical, which may lead to challenges in decision-making and communication flow, especially across different departments or regions.
Regulatory Compliance: Given HSBC's presence in multiple jurisdictions, employees may encounter complex regulatory requirements that can add complexity to their roles.
Work-Life Balance: Some roles may require long hours or occasional weekend work, impacting work-life balance for some employees.
Technological Challenges: Like many large financial institutions, HSBC may face technological challenges or legacy systems that can affect workflow efficiency and innovation.
Overall, working at HSBC can be a rewarding experience, especially for those who thrive in a fast-paced, global environment. However, it's essential to consider the specific role and team dynamics to gauge how well it aligns with your career goals and work preferences.

A typical day at work as a Collector II included communicating with customers on each incoming call with data information that would assist account maintenance for a timely resolution. I provided effective results on a wide-range of cutomer inquiries regarding their credit account. I consistently exceeded personal quotas and inspired sales team members to meet group goals. In doing so, we assisted HSBC in collecting $9.3 Billion for their subprime accounts to strengthen and guarantee its economic support by maintaining the average revenue per user toward account payments. Periodically, in a timely fashion I would complete ongoing training to stay abreast of product, service, and policy changes; as well as FDIC practices.

While I worked for HSBC, I learned that implimenting the $1.1 Billion Brand of HSBC products, rate plans, and services through up selling opportunities and promoting the company's customer service department, was the best part of my job. I have always loved the process of doing business and watching the end results come to fruition.

The team work between management and co-workers was always fun and knowledgable. We would hold group meetings to brainstorm and to share methods that work best; as well as, discuss strengths, weaknesses, opportunities, threats and trends.

The hardest part of the job was only having to accept that job advancement was not possible due to the house market crash as promised upon hire. The issue caused a freeze, so I went back to college to finish my Bachelor's in Business Management.

The most enjoyable part of my job is people. The external and internal relationships in doing business was very rewarding. I believe that an employee is to help an organization to succeed with the utmost respect and display the highest ethical behavior in representing the organization's vision and values to meet the Brand name.

The training is just average.  I will say the classroom trainers are very nice.  However, they are not HSBC employees (contractors).

I should have known this would not a good environment before I started.  The company was cold calling people to work in the call center.  

Completely unprofessional work environment.  From the day the training class was brought onto the floor, it was a disaster.  The manager that was in charge of the trainees started right from the start complaining that it wasn't her job to train new people and she has her own work to do.

The big boss who is in charge of the call center doesn't even have an office.  He sits in a seat just like a call center employee.  That doesn't show me anything to strive for.

You're forced to carry a company owned laptop home in case the call center is closed.  I have no desire to have to care for company owned equipment.  It would be different if I was permanently working from home.

Out dated dos based software instead of having current, all in one systems.  Have to log into too many systems.

All this for $29,000 a year.  Not even a livable wage.  The health benefits are just average.  While they do give you three weeks of vacation at the start, you are forced to take two weeks all at the same time and submit the time for approval at the end of the previous year.

They can't even turn up the heat in the building without having to call a contact center in London to ask them to do it remotely.

Management plays favorites.

They run promotions to entice customers to open deposit accounts, then make them wait up to eight weeks to receive their bonus money to make them keep account open longer.  Most customers simply close their accounts after receiving bonus anyway.

While the contact center is still in Buffalo, they closed all their branches here deeming the customers too low brow.

The HSBC bank includes trust, personal and business banking, insurance, investment, asset management, international banking, private banking, and commercial leasing services. It has an online web based application where the user logs in to retrieve his account information. After the user authentication is confirmed the customer can log in and with Internet Banking, user can view his current deposit and loan balances. The application also facilitates the user to view several months of transaction history for each account and transfer funds between his accounts. 

Responsibilities: 
•	Prepared test cases and test plan based on Business Line Functional Requirements. 
•	Performed configuration testing and security testing. 
•	Involved in writing test cases for the application – Deposits and Loan Balances. 
•	Developed test plan analyzing the business specification document. 
•	Involved in Automated and manual testing on the whole application. 
•	Converted all WinRunner automation scripts to QTP scripts and performed Functionality testing and GUI testing of the application. 
•	Performed Data Integrity Testing for Account Transfer functionality.
•	Performed Back End Testing using SQL queries for Transaction History.
•	Performed Data Driven Testing for checking whether the application performs as desired when it runs multiple number of times. 
•	Reported the bugs and coordinated with developers to fix the problem and enhancing the application. 
•	Reported bugs using PVCS defect-tracking system.
•	Regression testing after each enhancement of the application.
•	LoadRunner was used for load testing and performance testing to check the reliability and response time of the application. 
•	Reporting and tracking the bug status done by using TestDirector. 

Environment: WinRunner, QTP, LoadRunner, TestDirector, PVCS Tracker, HTML, JSP, WEB SPHERE JavaScript, Windows NT, SQL Server 


I was employed there for 17 years as a legacy Marine Midland Securities employee.  Being in from the start of HSBC's US penetration,  I learned collaboration and the leveraging of resources in order to get things done, and was able to build  a strong team and varied internal relationships enabling me to build business and achieve mandates.  It was often difficult to pull these resources together but I had a high degree of success because I would  exhibit sound judgements and provide knowledgeable information until the right decisions were made.  Exposure to other departments and divisions was of great value to me, but more often, departments operated in silos without communications  to staff or other departments.  Organization has high turnover of senior management, changes strategies regularly without providing ample opportunity for current strategy to work. Organization does not seek the overall advancement of women and I was often the only woman in a room of male colleagues, very male dominated.  Businesses grouped as global and do not look at local markets with focus on emerging markets and not developing US markets. Run by non US Bank without a full understanding of the opportunities in the US markets,  and with limited US citizens in senior roles.  Daily engagement required all employees to exchange information, but decision processes extremely slow and often irrelevant issues given too much attention.  Co-workers were good people and a very socially comfortable environment.  Human Resources very weak, and technology is a mess with too many incompatible systems.  Management information data very weak and internal support inadequate.

HSBC has provided me with so many learning experiences over the last eight years I have been with the corporation.  I have managed a myriad of projects, learned many different programs and process, and have worked with many people from different backgrounds.  It has been a pleasure working at HSBC.

A typical day at work could be calm or it could be full of challenges.  That's why I love about this job - there are different issues that come up where I have to work with different people to get the problem solved.  Every day I start the day catching up with my team.  I've managed up to ten people, ranging from business analysts to quality assurance representatives.  I usually have to reply to emails regarding changes in process or requests to update/create process checklists.  

The management right now is varied because my manager is out on short-term leave.  My co-workers and I will touch base often throughout the day and reach out to our manager's point of contact while he is out.  There are several processes within our department that touch each other, so we all have to make sure we communicate as much as possible to ensure everything is running smoothly. Overall, the management has an open-door policy, so any time I have an issue, it's easy to work it out with my manager.

The hardest part of the job is when a process is approved and an issue comes up that we never thought we would encounter.  My team and I have to work with our business partners to make updates as soon as possible, so we have to switch gears often.

The most enjoyable part of the job is successfully completing a project.  Seeing it through to a successful completion is very rewarding.

When I started at HSBC in 2018, I had a fantastic experience. Supportive management, lots of development opportunities, loads of staff benefits and the flexibility was great.

 However, the culture has completely shifted since around 2022 and now HSBC is a terrible place to work and I wouldn’t recommend it to anyone.

 Most teams have some form of targets to meet and everything is monitored, regardless of the role you’re in. They are now even tracking pass swipes to ensure office attendance and your end of year grade is impacted if you don’t attend the office for at least 60% of your time. 

Micromanagement is the norm at HSBC, regardless of your team. You are very lucky if you find a supportive manager. 

All of their decisions are based off of statistics and they don't consider implications on staff, because they don't care about us. 

Senior leaders boast about delivering fantastic outcomes and results, but when questioned on “your staff are delivering for you so how are you going to deliver back to staff”, the answer was “we’re not, if you don’t like it, leave”. What a terrible thing to say after all the hard work colleagues have put in to help the bank hit their targets. They are going backwards and are a very old school rigid corporate company.

As well as monitoring office attendance, they have scrapped compressed hours across the company, decline the majority of flexible working requests, are cancelling work from home contracts, have changed the end of year grading policy to save money on bonuses, have extended business operating hours in most apartments meaning more colleagues are now working unsociable hours, then refused to give anything back to us for our hard work. It’s a really toxic place to work and I can’t wait to leave. 

They are picking people from chase bank , almost every hired person is chase. Managment seems to have no idea how the system works or what the tellers and bankers are dealing with on day to day basis. They are mostly concerned about numbers like any other bank. I feel like a huge disconnect between Managment and senior level management . Don’t care about regular day to day customers , bank is leaning more towards investment and insurance . HSBC won’t be your local bank because they offer absolutely nothing for an average individual. Their Online Banking is the worst I have ever seen, their phone app dose not even support basic needs for banking . No quick pay , no zelle pay , no online payment setup for credit cards , no bill payment setup for online, everyone simple is extremely complicated. They will use customers information provided to search and do background checks on them Equifax and other credit monitoring companies without any reason , then find discrepancies into accounts and block their accounts. Extremely slow and disorganized tellers system, system goes down during normal banking hours. Have no real tech support , everything is outsourced and IT guys have no idea what’s happening . There is no real time support for bankers and teller when it comes to system problems or access issue. A simple password reset or suspended account can take 5 hours up to 5 days to handle. A simple thing like a customer receipt is horrible and does not include balance in it, so a customer will have to ask for balance everytime and tellers have to go through 5 steps to check balance. This is where banking becomes complicated.

Top Job Titles	Average Salary
Analyst 1 salary reported	$119,500 per year
Vice president 6 salaries reported	$160,833 per year
Risk manager 5 salaries reported	$126,200 per year
Business analyst 5 salaries reported	$81,200 per year
Relationship manager 3 salaries reported	$120,000 per year

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