security officer

flex officer

shift manager

hospital porter

peace officer

HSS Inc.

It had to be one of worst managed security companies i have ever worked for. The local phoenix management at the time i was there lacked security experience and were  very bias when it came to hiring quality security officers.  One of the managers was a loss prevention officer with no security experience and the other was dog  groomer who had never worked a security job before.Management did not care one ounce about seniority and they would let some of the best officers go for the dumbest reasons. They use the "at will" law to the fullest.  In other words they will let go for anything no matter how long you've been there.They have at least at 90 percent turn over rate and that includes the managers and supervisors too. At the time i was there, the quickest way to loose your job is become a supervisor. Most new hires quit or were let go with in the first  90 days. They rarely would hire females or  minorities  and if they choose to do so, they  rarely made supervisor or higher management. I think the entire time i was there, i think they maybe  hired less than 6 females and 5 minorities in a 3 year period and most only worked less than 3 months. 

It seemed like they loved hiring submissive-passive type security officers that were followers instead of leaders. If your were more experienced than management you posed a threat to them and would not be there long.    If you like not knowing if you will have a job from day to day this is the place. Plus if you have never worked in a hospital ER environment and are sqimish this is not the job for you. 75% percent of the job is dealing with issues in the ER such as verbally aggressive patients and patients with mental disorders.  It was not uncommon for officers to get assaulted on a daily basis. Very high stress job. I would suggest to show up, do just enough that your job requires, work long enough to complete your goal(paying for school, pay a bill, down payment for a house, etc) and move on to something else. This is just a job, not a career

The company is an ambitious one. Every employee meeting that I attended in the past two years, was about how the company was advancing. The company does this, and the company is doing that. All the while the morale of the officers, the ones driving "the company" was constantly below content. I feel the management doesn't really care for their workers and treat them as if they do not have any family or friends. With numerous scheduling errors and lack of communication between schedulers and employees, it doesn't take long before you get your first write up. You can not even call out sick, without receiving a write up upon your return. After a year you start get Paid Time Off, the problem is, getting them to actually approve you time to use it. I personally have at least two work weeks worth of PTO and I have yet to use it. It's not because I don't want to, but because I can never get any time of approved. The hardest part of the job is dealing with the management. The actual work day, varies upon what post you a scheduled for. Some days you are barely doing anything, and other days you have traffic a mile long. The workers are good people, it's just that dealing with so many management issues is draining to even the most positive of people. A typical day includes you talking to people, checking security credentials and granting or denying access based on the validity of said credentials. The training is effective, and the work is very simple. The one thing dragging this company, at least the portion I've worked for, is poor management. If you don't have any family or and aspirations for an active social life and just need a decent paying job for easy work, then HSS Inc. just may work well for you. I wouldn't recommend it if you have any other situation

I would give HSS three stars, because this company is not perfect or the best one out there. It is a little bit better than the other big 3 companies. In my area, they tend to pay a little bit more for starting pay than the other companies. 

HSS is the type of a company where they have to be forced by the government or unions to increase wages and finally implement a sick pay policy. Since HSS has a lot of healthcare contracts, it should have been providing sick pay but, they never did until 2021. They only did that because it was mandated by the government. 

There is a fare amount of corruption that goes on with this company like, the top executives getting pay raises, misappropriation of funds for equipment and training. 

Their promotion process is very corrupt to as in, they mainly promote within the sites and a lot of promotions are already promised to certain people before they even post it up. They do interviews for supervisor positions but, they only do that as a "theater effect" meaning, if they had already promised an officer that position, you have zero chance of landing the position. It is a complete waste of time if you already know who got it. 

A lot of supervisors and even managers I have dealt with have this big ego complex and think they are the greatest person to ever walk this planet. They are never wrong, they are always right, and if you ask them to fill in shifts it is a huge inconvenience for them. 

Pros: Pay is a little bit above average 
Plenty of overtime 

A typical day of work would depend on where you were working. I worked in a busy ER. Where not the average patient would walk through. There would be many days of high tensions when patients came in under the influence with a type of drug or a cop just left for us to take care of because they weren't mentally stable. At times it would be calm but other days, it would seem to be a struggle not to get hurt. But The best thing about the job was it always changed. Always having to adapt to the job was fun. 
        I learned you could not just confront anybody in a show of authority manner. You had to stop in front of them, show your presence and say, "How can I help you?" The look on aggressive people's faces would sometime deescalate the situation itself. 
        Management was never the same. Management would always have different outlooks on uniform, behavior and deescalating methods. 
        My co-workers were my life line. depending on one another for back up was key. I could depend on the guys to have my back. Sometimes it would take a long time, but they get there to help with the situation.
        The hardest part of my job is when back-up was too slow or wasn't aware of the situation and didn't make it in time to help. Of course, bad situations are unpredictable, but they can be avoided. The hardest part for me was the constant "frequent flyers" who were drug seekers or Aggressive suicidal patients the police always brought to us.
        The most enjoyable part is when you see that you really helped out someone in need, from finding someone's property to preventing a nurse or doctor from getting hit.

After 10 Years of Working Casino Security and Surveillance, It Was A Long Process To Even Have Your Resume Reviewed. Worked For a smaller Security Company In Colorado.  While Working For This Security Company, I Met An Employee With HSS and Received A Referral. I Applied Again and  Finally Got an Interview, First through Screening Call, Then In Person.  The Interview Process Was Fine and Got Hired In Colorado.  Worked For a medical Center In Different Capacities For A Year, With My Main Department was The Emergency Room.  After a Year, I Traveled and Tried To Transfer To a Hospital In Las Vegas and Had To Start The Process over Again. I Left Colorado In Good Standing, But When Applying for HSS In las Vegas, It Was Extremely Hard To Get An Interview.  Once I Did Get an Interview, It Was Only For A Peridium Position. After Three Weeks, They Notified Me That The Position Was Filled.  This Was After Going Through The Hiring Process of Getting A State Guard Card, Background and Paying Other Necessary Fees.
While Working In Colorado, Days Were High Stress, Dealing With Some Incontrollable Patients.  Became Very Familiar with The Hospital Environment.  Management Was Adequate. Corporate Management Was Non Existent. Workplace Culture Was Fair to Good.  Hardest Part of the Job, Was Dealing With Psych Patients. Most Enjoyable Part Was Making Good Relations With Co Workers.

Typical Work Day
On Duty, sign in, post as customer service/visitor management or as a foot or vehicle patrol.  Foot patrol walks entire length in interior or exterior of hospital while responding to emergency response calls.  Vehicle Patrol patrols parking lot and responds to calls when nearby.  Visitor management logs visitors, directs patients, assists staff, locks down immediate area in control during lock down.

Management typically does not trust or respect the guards.  They do not allow guards to "group" and pass on information to each other.  If it wasn't logged, it wasn't important enough for the next shift.  On Site Management does not participate as part of the team, they consider themselves a separate entity more incorporated with the client.  Because of this, training and equipment repair, as well as scheduling (including coverage) were done by the guards.

As a team, the guards worked together professionally; however there was animosity between shifts which was created by the preferential treatment of day shift against swing shift and grave shift.  New guards were given choice of available shift and post, which cause guards with seniority to feel overlooked.

There was rare opportunity for advancement, as there was only one On Site Manager and Two Supervisory positions.  

You learn to become
Self reliant and to trust in the client staff and your fellow guards more than in on site management.

First of all, HSS itself is a great company for the most part.  When applying to be a security officer for Mercy One hospital I was thinking I’d be doing interior and exterior patrols, responding to calls, and just generally being of assistance to the patients and staff. BOY WAS I WRONG. Your starting wage is $13.10/hr after 6 months you are given a .30 cent raise and that’s it. The job title is “security” but literally all you do for 8 hours a day is sit in the ER and watch psych patients making sure they don’t hurt themselves. That’s  it. You rarely do anything else. Staff in the hospital are a bunch non-appreciative human beings. There are only 2 security officers per shift and when a hospital staff member calls for something they expect it to be done immediately. However that can’t be done since we spend literally our entire shift watching psych patients.  If I would have known this at the start I would have applied at the day care facility down the street from me. The pay is a joke. Keeping employees is a joke. Management is a joke. This job is a joke.  Because staff is so hard to keep the schedule is an absolute nightmare with the full time employees working almost 70 hour weeks just to fill shifts. You are often FORCED to work 16 HOURS with no breaks! This job is an absolute joke don’t waste your time! 

My immediate recommendations concerning this company is stay far away. The onboarding process takes forever. From the time I was offered the job and accepted, till the time I had my first day was 2 months. So if you need a job quickly, definitely do not go here. From the very start of me working here there was troubles. Firt my pay did not match up to what they said I was going to be paid. They eventually fixed this, but the time before that I was still under paid to what was agreed upon. I was promised a set schedule to easily work around my other job, again something that was never delivered. Was promised a certain location, once again, something that was never delivered. Overall there is no communication between anyone, and they constantly shift the blame to someone else in a different department, or another supervisor. Overtime is great, but not when it is forced upon you making you cancel plans that you have previously booked on a day or shift you originally had off. Job description was constantly changing, adding more and more duties that must be performed on each shift. Overall a very terrible experience. Never again will I apply at HSS.

Your duties will depend all upon the hospital you're at. At one hospital I worked, all I did was patrol and sit at a desk. The other hospital was all about the extra bull that the hospital decided to throw to the contract company. This included, but was not limited to, plunging toilets, doing maintenance when Plant Ops was not around, and dealing with cops in the area that didn't want to be bothered with anything. You work alone in a 100+ bed hospital, and are required to be the concierge at night, but are not given any information as far as being able to help visitors find patients. The policies you are to abide by are not black and white, so hospital administration will get complaints about what you do constantly, even though the policy is up for interpretation dependant upon the officer and the situation. The cops in my specific area hated responding to calls for assistance and would drag their feet when we called. One officer was assaulted by a patient then the cops blamed her for being in the room with the patient. Charges were filed against the patient but dropped later.

So, talk to the officers at the hospital you apply for.

I worked for HSS in the past and recently came back. I like this company a lot. I have worked for many other Security companies and HSS is my favorite. They have many different facilities to work at. I am at a Hospital currently but they also have the Airport, Denver Water, Denver government services and many more. For me, Hospital work is the most rewarding. It can be stressful and dangerous at times but overall you really feel like you are able to make a difference. The pay is better then some companies but still not great for the things you have to deal with. I would prefer $18 an hour and up for any healthcare setting (especially ERs.) This is also not your typical observe and report security job. You are required to intervene with combative Patients and visitors. You also have to have people skills. You need to understand that the people you are dealing with are not always right in the head or are simply having a hard time. Just closing your mouth and listening to their concern can de escalate a situation before it becomes out of hand. So if you are a hot head then this is not the job for you. Be able to defend yourself and others and take control of the situation but also remain professional.

Top Job Titles	Average Salary
Security officer 25 salaries reported	$19.09 per hour
Flex officer 113 salaries reported	$18.09 per hour
Shift manager 1 salary reported	$18.50 per hour
Hospital porter 30 salaries reported	$21.47 per hour
Peace officer 22 salaries reported	$23.38 per hour

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