truck driver

sales associate

order picker

sales representative

delivery driver

HT HACKNEY

I was hired to work at Hackney and for the most part thought the position was ok.  They pay a living wage but the hours are unpredictable.  You are there until the work/orders are picked for in their entirety (from what I was told this sometimes results in a fifteen hour day.  Yikes  

I was only there for one shift so I don't know how much my review matters.  The reason I didn't continue is that the company does not require masking nor social distancing in the building.  During a pandemic you would at least expect that if you can't social distance that you would be required to mask up.  I personally did wear a mask and only around 5% of the other workforce did as well.

Even though the job pays a living wage with ample overtime, it is not worth putting my health nor the health of my family at risk.  I also called HR and told them about my concerns and asked if they had any other postions open and was told that drivers and salepeople were required to wear a mask since they interacted with the public but I would be uneligible for any of the positions if I did not continue in the warehouse till a new position was available.

I find it interesting that in a position where the employee can social distance (driver/sales), they are required to wear a mask and yet employees that work side by side in the warehouse, right next to or above one another (multiple levels of metal grating), that their health does not seem to be as important as those employees whom are public-facing.

Since I was looking out for the health of my family I did not return to work at HT Hackney.  I don't know if the warehouse employees at Hackney even realize the risk they are taking.  It appears that they are working so many hours that they don't have much time between work and trying to sleep, to stay informed about the best health practices during a pandemic.

I don't know if a representative from HT Hackney will respond to my review and experience of my short career with them or not but these are the facts as I personally experienced them and were confirmed by my conversation with an HR employee.

You are a cog! Nothing more! They love to lie to you about your wages to make it seem as if you have multiple ways to earn more at this job. The reality of it is: you're spending most of your life doing more to get OT to get more out of them. Most shifts there are "get done when the job is done." So if the system malfunctions, which happens a LOT! Or if there's a ton of orders, which is typical for specific days and during the warmer seasons, you're working in very hot and dangerous conditions where passing out and injuries are normal.

You have to start on timeframes you don't want to make any attempt to qualify for the ones you do want, however, if you show that you're extremely good and beneficial to the line you're on for the shifts you don't want to be on, you could be skipped over several times because they want to keep you there. They will lie to you to keep you there too! I've personally seen people that have been waiting for over a year and still are that had applied for day shift and were overqualified, but people that were there for only 3-6 months ended up getting the position before them.

Wages are terrible! They're on par with most entry fast food places! And they go up by CENTS not so often! They love to pat you on your back and make you feel like you're standing out, but in reality, they just don't want you to be another statistic in their incredibly high turnover rate. I stopped trying to learn the names of people in there and stopped giving my name out to people because I wouldn't see too many of them past 2 months. 

Also, expect to work 12-14hrs shifts MINIMUM!

Very fast paste environment with extensive traveling. I was gone from home from Monday till Friday every week.  I would meet with customers in 4 different states, evaluating what their needs were to maximize their sales and profits. Also decided how to arrange their store for better flow in order to increase sales. Coordinate with my office and salesman to have merchandise and equipment required shipped to designated stores  Over seen and instructed my team on what decisions that had been made.
I learned that no matter what area you were in that with the proper plan and hard work, that you can increase sales and make your business more desirable , I had great management support, which made the tasks that I had to perform run smoother. 
I always took the attitude with my co-workers to work smart not hard, and to try and have a good time while taking care of our customers. Being in a good mood and having a great attitude would not only please the customer, but it would make the day go by a lot better.  The hardest part was sometimes the heavy lifting and moving gondolas that had been sitting in the same spot for no telling how many years.
The best part of my job was when I left a customer I knew that I had done everything that I could to make sure that every need that they had, had been addressed. That not only were they satisfied, but that I had increased my company's standing with them, and boosted not only the customers profits, but my company's as well.  That gave me a feeling of pride.

Overall there were good and bad things with HT Hackney like any other place. 

The management for the shift seemed to always be changing, leading to issues, and at times being short staffed meant very long hours doing tasks that were not your primary area as everyone had to fill in to make up the slack. As an order selector, your main income source is in the speed and accuracy you pick your orders. Having to load trucks, or cover very low income producing areas ends up meaning up to 12 to 15 hour shifts at times with low net income because of it (only making $8 per hour while loading trucks for 4 or 5 hours gets old really really quick). 

*IF* Everything was sorted out and running efficiently (which I did see at points) it was a solid job. Worked at one point where we worked 4 evenings, I was making more than enough money, and didn't  get home later than 1am on the longer nights. That was a nice situation. At other points under different night shift managers, it became nightmarish with some of the longest nights starting at 2pm and then the loading wasn't finished before the sun was rising. 

So, much of it comes down to the organization and management. HT can be a fine place to be, or it can devolve into somewhere that needs to have warning signs placed quarantining it off.  

when I started as a driver it was after several drivers had taken better jobs at another company at the same time. leaving the location that needed 10 truck drivers to make all necessary delivery's with only 4 drivers. 
at this time the company did not raise pay or benefits to hire more drivers overtime was standard hour rate, but they did require more output total from the remaining drivers then what was required when they had more drivers to do the work. the job was hand unloading and they worked the drivers and trucks way past what was legal and started to try and push past what was physically possible. trucks got overloaded to the point of popped tires and bent frames, and a 1 day shift became over 24 hours long and the work week was the full 7 days with added workload of a day or more for "what was not finished last week". I lost 25lb in a week and slept only 3 hours a night or less. also at this time this location also took on the workload of two more of the company's locations that where fully staffed and we regularly drove past one of the other locations to delver only yards away. most of the new drivers hired lasted one day and never came back, some quit as fast as 2 minutes after being hired

Managers are seldom seen in person, the ops manager is very passive aggressive will walk away mid conversation gets frustrated easy.

Delivering candy and cigarettes basically to the most impoverished areas in every city, I left after I came across an individual who was passed out in front of a gas station door, I voiced my concern for my safety and the individuals safety was laughed off, all about money. 

Tight lots, lots of work moving up and down the ramp with a two wheeled device. 
Low pay for what you can find in the industry lots of work.

The Healthcare package is a joke, very expensive still will have to pay a high deductible, a lot of things are not covered.

This is one of those "were a family" type companies, they will offer pizza and gift cards ( only gift cards given out go mostly to terminal drivers) as a feeble attempt to make up for low wage / poor benfiets (if you look at the industry as a whole.

What is the best part of working at the company?
There is not best part. Childish atmosphere with childish management. Going to management about problem should not be turned into a joke, it should be taken seriously. 

What is the most stressful part about working at the company?
Being forced to handle three jobs when suppose to have help cause they move help where they was not hired to work because turn around rate is so high. Hard place to keep employees . 

What is the work environment and culture like at the company?
Work environment is peaceful. Culturaly HT Hackney has fell off as a professional company because of individuals running it and in management now a days

What is a typical day like for you at the company?
Pretty quiet if do job. Hectic if work partner leaves or placed elsewhere cause it requires 3 jobs at once to be done by one individual. Job requirements are start to finish. Not start and leave when want to. Any other issues would result in termination just depends on what ignored and beneficial to management.

Hackney was amazing. Enjoyed the people and the work atmosphere. The driving distance was long for me which is a reason why I quit. You are not going to work a normal 40 week there. I was switched to day shift and had to be there at 12:00 but would not leave till 11 to 7am the next morning. Its not you go in and work 8 hours because if you try to leave early you might not have a job the next morning. Order have rose since I have worked there. Longest day of work was 12 to 8am in the next morning (lets just say I was a little late that day getting to work considering I live 45 minutes away). The learning opportunities are amazing and you can get a forklift license. I would say either get freezer, tobacco, or bulk. 1st floor candy and 2nd grocery are probably one of the worse there. 2nd floor is also the one who leaves last majority of the time. But like I said earlier that this is an amazing place to work for and they are lenient and great people to work with.

Where to start? Well drivers get robbed at gunpoint pretty regularly for the cigarettes they're transporting. Pretty sure you can Google search that info. Trucks are poorly maintained. I wrote up at least 4 trucks for a/c and only one was fixed. It's May and steady 90's, can I work in a vehicle with air?  Write up check engine lights or any kind of warning lights and weeks later same light is still on, not serviced. They would talk about the transportation supervisor like a dog. My first few days there every driver I met expressed how terrible he is at his job. Your schedule is subject to change at any moment. Turnover is very high. Paid $16.00 per hour with a Class A CDL to start. Not enough for the lifting and back and forth on that ramp. Not to mention jobs who do comparable work get paid much more. One of the senior drivers said he's been there over 18 years and hadn't reached $20 per hour. They don't take care of their drivers.

As a merchandiser responsible for executing store resets, I often encountered significant challenges due to a lack of communication and support from sales representatives. Resets were frequently assigned without clear guidance or coordination, leaving merchandisers to handle tasks on our own and when a problem occurs we get blamed on and scapegoated . Many planograms were unrealistic, especially for independent store owners who lacked proper understanding—an area where sales should have provided education and support.

Additionally, poor hiring decisions and high turnover made it difficult to maintain an effective team. Promises made by management often went unfulfilled, which impacted morale and performance. I took on additional responsibilities to compensate for underperforming coworkers, which led to burnout over time. While the use of a company vehicle was a helpful benefit, it didn’t outweigh the systemic issues within the structure and communication


Top Job Titles	Average Salary
Truck driver 20 salaries reported	$20.50 per hour
Sales associate 12 salaries reported	$43,833 per year
Order picker 20 salaries reported	$16.02 per hour
Sales representative 15 salaries reported	$42,133 per year
Delivery driver 11 salaries reported	$30.05 per hour

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