team member

store manager

shift leader

assistant manager

general manager

HTeaO

A typical work day is fast-paced during specific times, especially during happy hour (2 p.m.-4 p.m.).  The morning shifts are somewhat stressful as you're typically tasked with doing more than midday and closing shifts. I did learn a lot of customer service experience. You usually deal with customers with specific preferences; therefore, I've learned how to cater to and satisfy everyone to the best of my abilities.
I've worked at two locations: Odessa West and Andrews. Andrews was a wonderful experience with the customers, employees, leads, managers, etc. It truly felt like a positive work environment that was stress-free and our manager did her best to make us prosper. However, this is not the same for Odessa West. The management at the location is probably the worst management I've dealt with working somewhere. Schedules are made by the day at this location and it is entirely stressful for all workers. My experience with this made it difficult to manage my time properly and caused an immense amount of stress to occur; nonetheless, it interfered with my school life and caused my grades to drop. 
There is an abundant amount of favoritism that happens at this location. There were multiple instances where employees would show up late and not notify leads. Furthermore, we had an abundance of no-call no-shows and no incentive was acted out to reprimand employees doing this. Another instance occurred where an employee was 2 hours late to their shift (again not notifying anyone), disappeared for an hour, took an unauthorized hour break and the shift was over by the time the break was over. This same employee would show up 30-45 minutes late every day consistently and proceed to sit in the back eating their food for another 30-45 minutes. Only after all of this would they begin to work. No one reported this employee because they had a direct relation to our general manager. Although complaints were made to the general manager about this behavior and the abuse of their association, nothing was done until recently. 
It is extremely hard to move up in this company. I worked here for about a year (transferring locations for roughly two months and returning), and I have never been offered a raise or incentive to stay at this company. At the location I transferred to, I was offered this within working there for two months; however, I couldn't accept it as I had to return to the Odessa West location. Continuing, the general manager at this location is not the best fit in my opinion. Continuously from the moment I began working, they disregarded the availability that I provided her and caused issues with my school life. They also are extremely forgetful and often forget any appointments, days off needed, scheduling conflicts, etc. that occur and schedule people on days they need/have asked for off for any reason. Furthermore, you are not paid for your overtime hours within the same pay period. Rather, those hours transfer over into your next pay period and not into the one where they were counted. Overall, the management here is not satisfactory at all, you are not paid what you are worth, you'll feel drained from working (as you nearly work every single day unless you specifically ask for the day off), etc. 
The culture of the job is not bad, at the Andrews location, everyone feels very united and gets along well. We were all able to work together and have fun. The Odessa West location was fun and had fun times but did run into a lot of drama among employees and leads every now and then.
The hardest part of the job was dealing with the management. Having to constantly remind the general manager of my availability, days I need off, or conflicts I have with work and school because of their scheduling. The most enjoyable part was probably getting to know the regular customers and satisfying customers needs.

Hired in Jan 2023 on a Salaried Contract for 40 hrs per week. Initially, I loved the job. However, halfway through the year, we were told we weren't preforming as well as another store our franchise owner owned in a town much bigger than the size of our town and where people make much more concerning the median family income that we do in our town. Three fourths of the way through the year, I was told my contract was being changed with no notice. I would be moved to hourly pay immediately starting that week, but that they would still schedule me 40 hours. Despite my full effort still being put into this job and me meeting goals, I was only given those 40 hours for the first two weeks. Then, they reduced me to 36. Then 27. Then 24! I would have to pick up other employees shifts that would need covered in order to work my way back up to 40. After three months of picking up shifts to desperately try and get my promised hours, they terminated me with no notice, and the only explanation they would give me is that I was too expensive to keep employed with that company concerning the store's profits. 


Oh! Also, our Corporate Sponsor and Trainer during training week saw my pronoun pin on my shirt so I could introduce myself to my coworkers (they were very friendly about it), and told me, "What you've got going on is going to taint the customer experience". Even though after open, I was consistently rated on our Punchh review system done via receipts as an outstanding and kind employee, that customers enjoyed interacting with. 

HTeaO is not a bad place to work by any means, but it definitely isn't perfect either. The hours are good, but the scheduling is horrible. Drove me crazy. The manager would do them all by hand late on Sunday nights and wouldn't remember any requested days off. I had to constantly remind them and sometimes they wouldn't give me the days I had requested months in advance!  After a few months, I was only given closing shifts that were 8 hours standing on my feet and lifting heavy objects which was ridiculously exhausting since there isn't a single place to sit down in the entire store. The upper management was also very strict about cleanliness and appearance, unrealistically so. They once called the whole team in for a "30-minute team meeting" where they had us close the store, get told to clean more, and be held prisoner until 10:45 at night with no warning. The pay is fine, although I started at $10 an hour, and someone who came in a few months later with no previous work experience started at $13. Not sure what was going on there. On the positive side though, the customers and coworkers there are really nice, super kind, and fun people to work with! And it's a relatively easy job, easier than most food service jobs, and of course, you can drink all the tea you want while working. So if you're a tea-loving clean freak who wants to get some good starter work experience HTeaO is a good choice. 

Most of the time it was fun because I made a few friends and liked working with them, and things like window and brewing would be fun. But when I saw certain managements cars pull up I’d get a dreading feeling. Nothing was ever good enough. You will be told to do one thing then 100 other things then they get mad if you get stressed and we’d be told “this job is about flexibility”. My overall worst day was being called to the office with two other girls and being cussed out by management. We were told that the talk we were getting was our “verbal warning” and if we wanna “pi*s them off our as*es can leave out the door.”  Them cussing didn’t bother me. But it is the lack of professionalism they have. I was also told if they find out that anyone is talking about management outside of work on our phones then they can “confiscate” our phones and get the cops involved because it’s there “policy” in the handbook. My first few weeks I was reminded multiple times that “everyone has cried and if I need to cry I can.” I felt like thats what they wanted. Like I was told during orientation.. “Are you going to work here forever? No we’re here to learn and grow.”  The little time I was there I did learn one thing. NEVER again. From what I understand I’m not the only one with this exact problem. I hope management likes doing interviews! ;)

Working at HTeaO has been a rewarding experience from the start. The hiring process was smooth, professional, and quick. I applied online and was contacted within a few days for an interview. During the interview, the manager was friendly and asked questions focused on customer service, time management, and my ability to work in a team. They made sure to explain the job duties clearly and what was expected from employees, which helped set the tone for a positive work environment.

What stood out most was how welcoming and supportive the staff was from day one. Training was hands-on and thorough, giving me confidence to handle customer orders, maintain cleanliness, and manage the tea bar. HTeaO values efficiency, friendliness, and a clean work atmosphere, which pushed me to grow both personally and professionally.

Within a few months, I was trusted with more responsibilities and even promoted to a leadership role. This showed me that hard work and dedication are noticed and rewarded. Overall, I’d highly recommend HTeaO to anyone looking for a fast-paced, team-oriented job with room for growth. The hiring process and overall culture made it one of the best job experiences I’ve had.



I worked here for 6 months and it was a waste of time. I started with really high hopes! I loved the people who owned it and the management seemed nice enough. I soon realized that it was not all it had been cut out to be. 
I was 16 at the time and of course one of the youngest employees. At first I was getting all of the dirty work but I was very forgiving because I figured it would change. I was very wrong. For 6 months I was getting paid a little over 9 dollars an hour for only like 3-10 hours a week (was promised more hours) to drive all of the way to mustang (20-30 minutes) and go cut fruit, label, and fill gallons. I expected this to change after a while but it didn’t. I was also given most if not all of the cleaning tasks. Whenever I asked to be put on another position they would always say “aces in their places” meaning I wasn’t good enough to do anything else. This really degraded me and overall was a bad experience. I hope it’s better now and the management gets switched out.

A typical day at work would be clocking in and checking out how the store looks (are tea bubblers full, are cups lids and straws stocked, does the floor need mopped, does tea need brewed, does the person on window need help, etc.) After you take care of what needs done in the moment, you’ll usually be assigned a job by the shift lead but everybody kind of floats around as needed. The management is fine. Nothing to write home about. The culture is fun! Almost all 16 - 18 yr olds so it’s lots of fun working with people my age. Almost all of my coworkers have became close friends of mine. The hardest part of the job is probably just making sure everything that needs to be done is done correctly, and paying lots of attention to detail. The most enjoyable part of the job is definitely having fun coworkers and customer interaction.

if you want a job that doesn’t let you know when you have been fired here you are! if you call in for a shift because your puking uncontrollably and can’t find a cover so you just call in apparently that means your fired as well. oh and you won’t find out your fired through management you’ll find out through a co worker. very unprofessional and quite honestly for being business owners they don’t know how to run a buisness. another note to add, they can and will replace you at the slightest inconvenience to them. i got fired at my other job because this job had me working back to back on a schedule that i couldn’t work and i had told them and they said they fixed it but never did. i got let go at the other and they didn’t even care although it’s there fault because they would’ve fired me right off the bat if i miss just one day. 

Hteao is great for a first time job! It’s filled with all the right learning tools to get you started into working. But once you work there for a while you start to realize it’s “quirks”. I feel like the load the employees have to do compared to their pay is very unreasonable. What is expected of the workers to do has now led to working outside of shift hours at home for the store. Plus no pay for that either. We are asked weird questions from management that seems pretty invasive as well. I like to keep my work and personal life separate but at hteao they don’t even know what that is. Don’t get me wrong I still liked working at hteao, I met a whole lot of friends that I love. But they need to either fix the amount of stuff their employees are pulling for them or start paying them for what they are worth. 

I’ve been working here since my location opened and I have to say it is the most chaotic job i’ve ever worked. We have had three general managers in the span of a year and none of them were up to par for what the store needed. As a highschool student, great job (except if you’re a senior or have exponential expenses). We were promised a quarterly raise, which is why i took the job, but never received it because they said it wasn’t in the handbook. We are constantly understaffed because of financial stuff and stress levels are at an all time high all the time. It’s impossible to call out in case of emergency’s because of how low staffed it is. Unless you are a team lead, five hour shifts are maximum and there are no breaks because of how busy it is. The only reason i’m giving this place any stars is because the people are very nice and it’s like a family because of all the chaos we've  gone through.

Top Job Titles	Average Salary
Team member 3 salaries reported	$10.42 per hour
Store manager 1 salary reported	$55,000 per year
Shift leader 1 salary reported	$12.50 per hour
Assistant manager 4 salaries reported	$16.50 per hour
General manager 1 salary reported	$50,069 per year

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