Hagerty

Coming into Hagerty they sell you a fake dream. The dream of quick advancement, equal opportunity, compassion, and family/togetherness. While there are fun-loving, kind souls employed here. They are very much a call center. Don’t let the dream fool you. They are year round busy. You won’t get any reprieve from the phones. They don’t stop. 40-60 calls a day depending on call speed. They set the goal of 14.5 minutes per call 30% of that being a lotted for aux work. One 40 min break for standard 8 hour shifts with adherence being set at 85%. So about 45 minutes in time if you go over time in meetings, getting to lunch, etc. really only giving one other 20 min break throughout the day aside from lunch. PTO is given but you bid  company wide for days and they decline most request during busier times. They give something they call caregiver time that covers anything from burnout, to taking care of elderly family members, and Covid. They only allow 40 hours per year. God forbid if you take care of family and then unfortunately catch Covid. You are to report to work as they have made my peer do. I feel there’s no human connection in that decision where this ailment has actually claimed lives. It feels like since the company has gone public they are more focused on turning a profit than taking care of their reps. Goals are set quarterly and you don’t get rewarded for long call days and mentally draining work until a full year later. No monthly or quarterly bonuses occur. Making motivation hard to come by. Especially when you are a sided all day by clients. 

If you dont have a family to feed and have somehow found an inexpensive living situation in the Traverse City area, Hagerty is an ok place to work. The starting pay is incredibly low for the area, especially after paying for benefits. 

The environment is completely open, which should foster collaboration but you're tethered to a phone and timed in each status that you operate in which kills any possibility of creativity or collaboration with coworkers. 

Coworkers, when you can access them, are helpful and kind. Everyone seems to care about each other to an extent. Managment comes across as helpful unless stressed, at times when I approached management for assistance I was greeted with cold indifference if they had a lot on their plate which fostered the belief that I shouldn't reach out for their assistance unless 100% necessary. 
I once was in a work status for too long,  apparently, and started receiving phone calls from Management about why that was. Everything you do is timed and watched which eventually made me feel uncomfortable to even use the restroom for fear of being timed by Management. 

Lunch times and breaks were always changing. It was never the same from day to day. 

The clients are lovely and fun to speak with, but it's a call center and no matter how they try to spin it with work environment you cant change the fact that employees are chained to a phone 8 hours a day. 

Perks would be stand up desks, benefits like health, dental etc, kind co workers.

Cons are Management staff promoted to their positions without having proper leadership skills to foster employee development and productivity.

A typical day at Hagerty is busy, to say the least. As a licensed sales agent, my phone is ringing constantly with a variety of requests from existing clients/agents or potential clients/agents seeking to do business with our agency. It is a fast-paced, high-pressure work environment, but extremely gratifying.

The qualities that make Hagerty such a gratifying place to work are the management and co-workers. There is an overwhelming sense of camaraderie at our agency that makes it easy to be successful. Management makes it a point to keep their associates clued in to all the changes we experience as a company, which ultimately lends to the strong loyalty and pride one has for being a part of Hagerty. 

I find it rather difficult to call out "the hardest part of the job" at Hagerty. I suppose with any customer service type position there will be difficulties. If I had to make a statement to that effect, which it appears I do, then I must say the hardest part of being a licensed sales agent is the escalated phone conversations that occasionally occur between myself and our clients/agents. As I stated previously, this is just the type of challenge that comes with working in the customer service industry, and although it is never pleasant, those experiences aid in making one better at their job.

What is most enjoyable about being a licensed sales agent is basically the opposite of the aforementioned statement. When one truly connects with clients/agents and see that they are serviced with the utmost satisfaction, it keeps one motivated. Helping clients/agents come to a resolution with whatever needs they may have as efficient and as accurately as possible is the most enjoyable part of my job.

When beginning with this company it was great, opportunities to advance were there, and management supported your growth.  Quickly became apparent that even though you meet and exceed KPI, when applying to a position you’re well qualified for, you will be denied due to your age. Management will tell you the opportunities are given to co workers 20-35. They continue to add more and more tasks each week to an already heavy workload. We were  all misled that we were getting a cost of living increase, but when the time came,  we were advised entry level employees would now be paid a higher starting wage and management would get the increase. Those of us who were in the higher roles within the AEA role were denied the increase. But… During quarterly meetings with ceo, the higher ups brag about how hard they work and taking their well deserved vacations. Slap in the face! 
Many current (employees that have been there for quite a while, as well as former employees) agree that Hagerty runs a cult like work environment and if you don’t play along, it’ll be the most non rewarding waste of your time. If you’re ready to be micromanaged from under skilled managers, and treated like a number not a human being,  this is your place. If you value your worth go elsewhere. Don’t waste your time for a 3% yearly bonus at best! Employees deserve better than Hagerty! 

When I started at the company things were amazing.  Pay was lower than industry but the people and culture were great.  We all took care of each other. 

Flash forward to current state, yikes. Leadership says one thing and does another.  Laying off 6% of our team members to save money to then turn around and hire in new roles sends mixed messages. 

As a company we are horrible at priorities.  C level team sets multiple number one priorities and expect them all to be delivered. 

Poor decision making. Can't tell you how many times we build new solutions only to abandon them. Tech teams are told what to deliver and when to deliver them. Then get blamed when things don't go well.

Only reason I still work here are because of the team members.  They are the only good thing here. Leadership is a joke and destroying a once great company.  

If you like raises seek elsewhere.  They used to be good but now a 2% raise is recommended for solid employees and super stars might get a 4% raise. Doesn't even come close to cost of living and when you factor in starting wages for new employees, you actually go backwards in pay overtime. If you are lucky or brave enough you can ask for more money and only if they think you are worth it you might get it.

Your experience at this company depends on who your manager is. Some are willing to go above and beyond to help you grow. Others are like high school popular kids. If they let you in the clique you'll move up fast and fairly easy, if not prepare to be micro managed and have the rug pulled out from under you often. The higher ups will tell you how much they care and how much you matter while your assistant manager will belittle you and stunt your growth. You can easily tell who the favorites are. Nepotism is literally everywhere.  The benefits are great and the higher ups are amazing but their assistant managers are unexperienced and horrible (yes all of them) and cowards. They gossip and it shows.  It really doesn't even matter which state you work in either  it seems like all 3 locations have the exact same drama.  The money is okay and the benefits are good but you will find yourself questioning if it's worth it. Very disappointing. 

Training is a month long and a lot of fun. Once you get on the phones everything changes. Little room to actually advance outside sales role. You’ll go from level 1 to 2 with no real added responsibility. They definitely try to make it seem like you’ll have more underwriting abilities but they will keep you on the phones instead. Rules are always changing from day to day and it depends on what manager you talk to. One will tell you it’s okay to do something a certain way and another will terminate you. If you work from home they will provide equipment but they do not pay for Internet. WFH team is essentially forgotten in team building/inclusion. In office gets lots of treats/benefits compared to WFH. It is a pain to request off time. Chances of your days getting approved are slim. They will tell you when you’re hired that they’re different from other call centers or insurance agencies. They’ll make it seem like you have a ton of opportunities. In reality they will keep you tied to the phones all day. 

They will lead you to believe that there's no one like Hagerty but unfortunately it's just another glorified call center. Little room to advance. They say it's easy to promote from one level to the next but only if you love to brown-nose. 
You day will consist of one call after another. Quite a few people are rude. They will downplay this in training but once you've been on the phones for a bit you'll see it's not true. 
Guidelines are always changing which sounds positive but unfortunately that means no one is ever on the same page and some are open to interpretation. Good luck on escalated calls because managers take forever to respond via chat on if they can take it and will often insist you just handle it. 
It's a slow paced work environment. You take calls but that's it. If you're looking to grow with a company Hagerty is NOT it. It will stunt your growth. Again only brown losers get anywhere with this company.
Management says they want to help you grow but most hover over you and tell you every little thing you are doing wrong with little to no praise.

I learned much about financial forecasting and analysis during my time with Hagerty. I worked closely with the VP of finance and other finance team members to develop monthly forecasts insurance premiums and policy counts across numerous business lines, and helped in assessing new alternatives for purchase card systems that would provide cost and time efficiency. The culture there was fantastic, with a very open door feel and the ability to engage with many of the senior employees on a regular basis. They had fun with their work, and Hagerty was sure to provide many opportunities for employees to learn more about the classic automobiles that are at the core of their business. They truly fostered and excitement for their work, and I cannot think of a more exemplary image of good business than Hagerty.

Long Full time employee here.
Employee opinions are tossed aside and completely disregarded. Expected to be at your desk 8 hours a day while expected to be tethered to cell phone and to respond to emergencies or just any after hours call while receiving no extra compensation or comp time off. Managers run their own agenda, don't communicate with each other and are incredibly deceptive. Office politics will drive you to drink. Only the most unqualified and incompetent kool-aid drinking robots get promoted. Even leaving on good terms was extremely painful to do. The most enjoyable part of the job was leaving for the day. The office politics and culture will literally make you sick unless you are a Stepford wife.

Compensation was fair but on the low side, in my opinion was not competitive for expected job responsibilities.

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