personal assistant

counter sales representative

warehouse worker

inside sales

delivery driver

Hajoca Corporation

Lack of Structured Training & Development

There is no clear or consistent training plan in place.

Most learning occurs through hands-on tasks or independent computer work without guidance.

Employees often resort to YouTube or external sources to teach themselves essential functions.

This creates inconsistent knowledge levels and slows development.

Understaffing to Preserve Profit Center Financials

The organization appears to run with fewer employees than needed in order to keep profit center financials looking favorable.

This results in increased workload, burnout, frustration, and disengagement among current employees.

Persistent understaffing contributes to a growing group of disgruntled team members.

Lack of Performance Feedback & Check-Ins

There are no formal check-ins, one-on-ones, or structured feedback loops.

Employees do not know whether they are performing successfully or meeting expectations.

This absence of direction negatively impacts motivation, development, and accountability.

Leadership & Culture Concerns

The warehouse supervisor is regularly described as frustrated and rude, which affects morale.

The counter supervisor frequently expresses dissatisfaction and openly criticizes the GM, creating a toxic environment.

These dynamics erode trust, teamwork, and respect across the branch.

Operational Disorganization & Lack of Standards

Day-to-day operations feel disorganized with no clear standards for housekeeping, cleanliness, or workflow.

Basic expectations are inconsistent or unenforced, making it difficult for employees to take pride in their environment.

Technology & Systems Risks

The ERP system has not been properly upgraded or maintained.

There is uncertainty about long-term support for the current system, posing risks to business continuity and efficiency.

Outdated technology also hinders training, reporting, and operational consistency.

Antiquated business model that will continue to go downhill. Hajoca’s response is to “be a same day distributor”. I feel confident the majority of their locations will take a big devalued hit this year as a result… which the company profits from. 
They pay less than every other wholesaler, and put it 100% on the employees to make “profit sharing” - which can change rapidly depending on the economy (inflation, Covid, etc) of which the company keeps the vast majority. While other companies have distribution centers and immediate access to materials, every location at Hajoca is at the mercy of vendors and their lead times. They do nothing on a regional level to show customer appreciation, and make the manager at each location responsible for trying to put something together while competitors are going above and beyond with customer events. Above the “profit center” level, there is a huge disconnect between corporate and the employees. Little to no communication or direction on a regular basis unless it involves covering their own behinds. Each location has 2 sets of books. One being the figures the branch manager sees, and the other corporate sees with all of the “charges” they profit from at your location. You are left fighting a constant uphill battle while being surrounded by modern competition, but don’t expect to be so much as thanked for growing sales and total GP $. With how much the company expanded, it’s shocking how small and understaffed each corporate department has become. Regional manager and above have done NOTHING to grow the region in years, and sit idly while competitors jump on multiple huge market opportunities. Hajoca’s online presence is dismal at best. Your customers can procure materials online for far less and get it delivered faster. Hajoca’s “diversity and inclusion” is a farce created to insulate themselves from trouble… one of the few things they genuinely care about. 

What is the best part of working at the company?
The people. This is a good bunch of people. I hated leaving here. 

What is the most stressful part about working at the company?
It apparently does not matter how successful you are in your role, if the powers that be say you must downsize two people for the amount of business you are doing, then you may end up on the chopping block regardless. My third month in my role as an inside sales rep I did $163k in business. You would think that would buy me at least one more month, but not in this case. As the last inside sales person hired, I was the first to get let go, literally one week into my fourth month in this role, 6th overall. Frustrating to always have to worry about getting let go from what was, for me, a dream job. 

What is the work environment and culture like at the company?
Very good, the work environment and culture is very inclusive, and even though you could tell that this group of people had worked together for years, and they took me right into the fold. As an older, fatter man, I was worried that they wouldn’t. 

What is a typical day like for you at the company?
Fast! A typical day would start at 7am with email checks and follow-up on anything from the day before. Then you blink and it’s like 11am. At this point I would dive into larger projects that I was bidding and work towards getting them completed and returned to the requester. At around 13:00-13:30 I would fix my lunch, then eat at my desk as I returned calls and e-mails from the morning. Blink again and it is 15:00. From 16:00 to 15:30 I would go thru the sales reports from the previous day and proof them for inconsistencies, incorrect pricing, or any other issue that could become a problem later. Then at 15:30, provided there was nothing else requiring my immediate attention, it was usually time to go. I was set on a max of 41.5 hours a week when I was hired, so this would also sometimes affect my leaving time.

What is the best part of working at the company?
Good management, profit sharing, paid holidays, 2 weeks vacation starting out, team environment

What is the most stressful part about working at the company?
Communication between the sales people and the warehouse could be better. They often get large orders in an hour before closing and think we can get them out first thing the next day. They also sometimes add deliveries to the board without checking with the warehouse first.

What is the work environment and culture like at the company?
The environmental overall is welcoming and friendly. At my PC it's pretty laid back and as long as you're getting things done, the boss stays off your back. We also get to go out to eat whenever we have a green month and for Christmas as well.

What is a typical day like for you at the company?
I usually have the first days load on the truck before leaving the previous day. I just check my straps, manifest and make my first delivery. I will typically have another load ready to go when I get back so I will take another delivery. I usually take a 45 minute to hour lunch between 12 and 1 and have another delivery after. The last 2 to 3 hours consists of making a final delivery and or loading trucks for the next days morning runs.

I came to work here nearly three years ago. The manager that hired me quit just after a year of my being there. Then a long time employee was serving as the interim manager for a while before he also quit (although I think the manager training program is what broke him). My time then was okay, although didn't quite feel like I belonged here. Cut to 2021, our new manager who transferred from a near-by store has taken over and my overall experience working here has improved ten-fold. I'm the only one working the warehouse, we're a pretty small store but we do $2.5m a year in sales. Profit sharing went through the roof for us because there was only three of us mainly for our store. I feel respected now, and that my opinion matters on things after our new manager has taken over. The environment here is very forward-thinking now. Can't say I've worked for a better company. The benefits are really good. My last and only gripe is that I'm still being paid slightly below-average for my job title. Don't get me wrong, profit sharing is nice. Great even. But the inflation over the past two years has made me barely make ends meet without dipping into my savings to pay for groceries and gasoline. 

Hajoca is a great company to work for. if you are a millennial looking to begin a career this is the place for you. My experience with the company was short lived. I was placed in a profit center going through major transitions. The profit center manger that hired me took another position the week I started. I was not integrated in the program like my fellow Trainees into their new profit centers. The manager was then replaced by someone who felt like I was not worthy of the position I was in. I worked over and beyond tirelessly to save my job  without any true training, while still working to develop in the areas I needed to move on. I wish I could go back in time and get HR involved much earlier instead of working diligently to change the mind of an individual who had it in his mind the position was not for me. I went through a lot and I can honestly say the position challenged me and taught me a lot. I know now that I got the short of the stick, so my advice to you is to speak up if something isn't right. All in all great place to work avoid Cowan Supply if you can, try not to be placed here if you are in the South East Region.

A day at The Plumbing Warehouse was always starting early and organizing all the delivery orders, for that day, out in a timely manner. This was to ensure we kept both the existing clients and brought back the new clientelle; who realized that coming to us they received superior service and products. The manager was easy to work with, but she was very business savy and kept us all on our toes with new ideas. My co-workers were always willing to lend a hand if you had not experienced a situation before and needed advice. They were also very humorous and kept the mood lite. The hardest part of the job was that sometimes out of the two warehouse personnel(myself and one other); he would have to leave and go on a delivery for me and I was left in the warehouse to perform all duties...overwhelming sometimes! Most enjoyable part was the customers and once again the people I worked with. There was always something to laugh about!

What is the best part of working at the company?
They really have a lot of great people that work for the company and are making an effort to make a more inclusive environment for many walks of life.

What is the most stressful part about working at the company?
The customers can be very demanding and sometimes disrespectful even. Because most profit centers are lean, you are often having to balance many tasks at once. 

What is the work environment and culture like at the company?
Good work ethic will take you far in the company. Those willing to put in long hours and add value in unique ways are highly rewarded. Their isn’t much room for promotions but your profit sharing can increase as the business grows. Teams tend to be very lean so expect to wear multiple hats within the business. 

What is a typical day like for you at the company?
No day was exactly the same. I could be helping customers at the counter, in the warehouse picking/staging orders, receiving purchase orders, driving trucks, cleaning up the yard. Wherever I was needed for the day or moment, that is where I was.

Hajoca is easily the best company I have worked for in my time on earth. The pay is fair to above average and the benefits are second to none. The culture is pretty cool and very different from any company in America. The local manager is important in this, but in my experience, 90% of managers I have met are really good people with real good business minds. I learned more than I could have ever imagined and had so much fun. The customers are great, the business model is great, the benefits are stupendous and very fairly priced, and finally; they truly care about their people. They don't just talk the talk, they walk the walk. If you ever have the opportunity to meet the CEO, enjoy the conversation. He is a fascinating mind and leader. Soak up anything he throws your way!

Hajoca was one of my first jobs while I was in my undergraduate. It is a blue collar workplace that gives decent pay, paid time off, and sick days. 

The typical day with Hajoca was a lot of hard work. The people who work there are rough around the edges. I have been yelled at and cursed at by management, supervisors, and other employees. The regional manager of Florida just defended the current management and gave bad advice on working hard and dealing with bad employers/fellow employees like he did for 19 years. The workplace environment is unhealthy and damaging to one's mental health. They are also very lax on safety requirements and push people to injure themselves and not care for their and others' safety. Find a safe and healthy workplace Hajoca is not that. Cheers!

Top Job Titles	Average Salary
Personal assistant 15 salaries reported	$63,500 per year
Counter sales representative 2 salaries reported	$21.50 per hour
Warehouse worker 1 salary reported	$23.50 per hour
Inside sales 2 salaries reported	$100,000 per year
Delivery driver 2 salaries reported	$18.50 per hour

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