youth counselor

therapist

special education teacher

program supervisor

activity assistant

Hallmark-Youthcare

Honestly, I wish I could leave a better review. I am very passionate about mental health and feel strongly that the challenges with the kids are worth the effort. Despite the difficult days, I do not believe in "bad kids." I will not sugar coat it, they fight a lot, can be aggressive, and can really present some obstacles depending on the day, but they're hard not to love. Despite this, I do not feel that working at Hallmark is worth compromising your own mental health.

In the interview, you will be told about mandation. What you will not be told is that you will be working at a minimum of 60 hours a week after your initial 30 days. This is because Hallmark has a difficult time keeping staff. Many staff members have other skills that could be utilized to improve the environment for the residents. Scheduling could be done differently. Upper management could be more involved. The facility could and should be cleaner, and the children should have better food/ conditions. If you love kids, this place will break your heart. The 16-hour workdays and minimal respect from some staff and management will be what drives you away. 

There are people here who genuinely care and love what they do. Unfortunately, Hallmark's backward practices, mismanagement, and poor utilization of talented staff will be what tears this place apart. I know that reviews are often written by disgruntled employees, but save yourself the energy. If all you need is a check, there are healthier environments to work in.

A lot of things happen at this facility that are hard to stomach, and it often gets swept under the rug some how, no matter who speaks out. Empty promises of change are always made, and anyone in a position to change anything is either apart of the problem, or doesn't last long in their position, the moment they try to improve the facility. If you want to work somewhere, where hire ups expect you to turn a blind eye, you just need money,  and don't care about being connected to a place so toxic, then the environment at Hallmark is for you. But if you want a career, or a job that will last longer than a year or two, look elsewhere. This facility is also the epidemy of "the fish rots from the head". Management does not work well together, they often speak down to each other, disrespect each others departments, or department heads speak down to the other parts of management they feel are beneath them, and it trickles down to how majority of the floor staff is treated. Management also  plays favorites with staff. This place is not the hallmark of any type of care, and can not be viewed as a stamp of excellence in any sense of the word, given what I experienced. I don't know if anyone in charge knows what the word hallmark means, but this place is the opposite. Working with the kids is a great experience.

I was so excited to work at Hallmark because I love being that big sister/mother role to younger kids and teens. The kids there ARE NOT the issue. The structure and lack of growth for the kids is what bothered me the most. Of course the kids have their bad days, which with all some of them have been through, is expected, but they do have their good days as well. But I am a firm believer that kids need love and discipline, with some kind of consequence and reward system. Hallmark does not implement that the way they should. They make it hard for treatment to be effective because they are too into giving them whatever they want the minute they decide to act up and the kids know that. I just want better for them and the way things are done there, isn't going to help them, especially the very troubled ones. The environment needs a lot of work and cleaning done. Another big issue is Supervisors hardly know their job, which makes getting a clear answer hard to get.

This facility's culture lacks core values and genuineness.  They do not value their employees and it sometimes seems as though there's no care for the well-being of the employees. 

Employees are tired, stressed, overwhelmed, overworked, and uunderpaid in many departments who work ddirectly with the children daily and there is no compensation or discussion of any compensation. 

This facility lacks unity in all departments and loves to point and blame each other. There's no accountability. Many employees cannot communicate respectfully within the building. 

The higher-ups who don't work directly with the children daily make decisions/demands for those who work directly with the children daily without considering their concerns. Everyone is just collecting a check and I question this company's motives when it comes to the children. 

I believe this company sees the children as dollar signs and doesn't care to help them 

I was truly excited to work at a place that would enhance the lives of children. Unfortunately this is not that environment. I worked in more than one capacity and on no level did I find a greater care for the children. Daily violence, poor nutrition and a great lack of supervision for the residents. 

The management is horrible. For a place based on being trauma informed and geared towards mental health. Not only do they not care for the residents but the staff are disregarded as well. There is no confidentiality, whatever discussed with managers/ supervisors is shared throughout the facility in the matter of minutes no matter how personal. Staff turnover is at an alarming rate due to staff not feeling valued nor safe. The pay rate does not balance out to the work required. The health coverage is so expensive i personally couldnt afford it at my pay rate.

As an employee that has expressed my concerns to my mgr/supvr I'm consistently told maybe you should find another job as opposed to the issues not just with staff but the residents being addressed. 

My typical day at work is not knowing where you're going to be working at (post). Management move you around a lot due to shortage of staff. I work with al culture and all ages, boys and girls. What I learn in my job is that you can be fired at anytime. What I like about my job is when I bring a smile to someone face for someone that is really simple bringing some personal products . I also don't like when we have to put residents in Hold from harming themselves or others. It does hurt to see these young children with so much anger. I enjoy working with this population on a regular because they're easy to reach. Long hours with staff that don't want to be there and just there for a check. I'm a team player always willing to help others my co-worker mainly. My job would be so much better if everyone work together and be supported with each other. In addition management would be great if they all were supported of their employee.

Heavy handed top heavy leadership, leads to a work style of do what I say when I say and don't ask questions. With a leadership stemming from the 80s, and a mental healthcare mindset in the same timeframe, this place is a study in why you must always keep learning and doing better. HR will seat you down and listen, but will always protect those at the top. This company is riddled with discrimination, wage abuse, poor management, and communication is the BIGGEST issue here. E-mails go ignored for days, regardless of importance. The core employees are amazing and strive to meet demands, but are often left asking without proper training or lines of communication in emergencies. 

There is a really bad lack of communication at this place, there are some great people that work here but, the lack of experienced management and administrator they always want to be right, are running the good people the way.  The place is old and the management team does not want to replace any of the dilapidated
 equipment in.  Some equipment in perspective areas are more than over 40 years old and management does not care that equipment is running or is broke.  I myself had great ideas for this place but they got shut down.  If you are any type of manager, please stay very far away from this place please do not let them rope you in.  They talk a good game but once you get here and find out all the BS that goes along with it, you will be you will start to get very frustrated.

A lot of people write reviews which is good but a lot of people that write SOME of the negative reviews seem to be coming at it from the wrong place. Staffings still bad everywhere cause we're still in a pandemic. The staff that work here work VERY hard, yes there's mandating, yes there are rules when it comes to how you interact with the kids, but you'll find that at every behavioral health facility. If you been in the industry you know this. Hallmark pays more than most, and you can check on that. People end up coming back after leaving too. There's always room for improvement, but it seems like they're trying.

What is the best part of working at the company?
Helping helping the kids who are miss abuse, and understanding being able to see a smile on their face teach the show now a nice a good meal

What is the most stressful part about working at the company?
Most stressful part of the job and make sure every kid has a hot meal, enjoying watching their faces as enjoy meals and snacks

What is the work environment and culture like at the company?
What apartment is open free able to talk and service others with A healthy meal. Close TechNet like a family.

What is a typical day like for you at the company?
Opening and setting up for a successful day is the breakfast hot in on time and ready to go lunch and dinner also midnight snacks making sure they have something to remember that day with a nice snack

Top Job Titles	Average Salary
Youth counselor 10 salaries reported	$19.60 per hour
Therapist 4 salaries reported	$75,625 per year
Special education teacher 5 salaries reported	$68,000 per year
Program supervisor 9 salaries reported	$24.50 per hour
Activity assistant 3 salaries reported	$19.50 per hour

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