massage therapist

esthetician

sales associate

spa associate

spa manager

Hand & Stone Massage and Facial Spa

What is the best part of working at the company?
The best part was before corporate/owner/management started treating sales goals like the marines. I really enjoyed working for the company until about a year and a half into it.  It had truly felt like a team/family and I really really loved and enjoyed my job. There wasn't an immense amount of pressure to get my bonus/keep my job which in turn didn't impact my performance/mood. But something shifted in 2024/2025 where they no longer cared about you as an employee as much and made sure you knew that you were replaceable. I sold $10-15,000 worth of gift cards for black friday in 2025, but didn't receive my bonus that year because I fell short for my membership conversion goal. Yet the franchise had enough spare money to purchase a $200-300 ice maker for the break room which us spa associates had to clean daily. It never used to feel like there was an imbalance of power or that some people were better than others, but management would let certain employees get away with breaking the rules and then would reprimand/punish/threaten others for being pushed to their limit. It just became less of a priority to be like hey lets make this an enjoyable place to work and instead it was how far can we make these people bend their backs. They added (in many of our opinions) unnecessary steps (the questionnaires spa associates would have to go through with clients during check in every single time; Would you like a quiet session? Do you consent to glute massage?) So many previously pleasant clients would become agitated with us every time we mentioned this form. It completely took away the relaxation from their experience and made the job less enjoyable. But we had to role play going through those forms every minute of the day and it just felt like I was a puppet. I also expressed interest in going to esthetician school and working as an esthetician at the spa I had been investing my time and energy into. The manager led me to believe wholeheartedly that I would have a position there as an esthetician. He told me what the interview and training process would look like, when we could do my interview, that we could use to esthetician treatment rooms and the spa's products to practice protocols (before I graduated) and that he would be my model, told me how soon I could be on the schedule after I graduated and that we could gradually increase my esthetician schedule and balance it with front desk, etc. And then a week before my last esthetician class, he fired me. Because my membership sales were not high enough. I think it was a 15% minimum. I apologize that I lost my $500+ bonus right before the holidays (I believe they also cut the bonuses for christmas so black friday was my only shot for extra money besides membership commission). They also added an $80 enrollment fee to the membership (previously it was free) with no sign up gifts/incentives for members (besides coupons) and expected us to sell like normal. LOL....everybody;s numbers tanked after they introduced the enrollment fee and everybody struggled. The only person hired after that that was doing well at selling was straight up lying and not being 100% clear about membership details and they members they signed up would always call back upset and confused. The only time the owner/management tried to make it easier for us was giving a "free facial" coupon for sign up a couple/few months, but customers always said "well I'm basically just paying for another service so its not really free." I could say a lot more but the last 6 months of working for this company was depressing and disappointing and felt so disrespectful. I had put a lot into working for Hand & Stone and truly enjoyed my job there, to see it change and be so greedy and to spend $5000 on esthetician school for a promised position just to be fired a week before my last class. Huge slap in the face.

What is the most stressful part about working at the company?
Sales goals. Mainly for memberships. Corporate/owner/management kept introducing new things that made it frustrating for clients and employees. For example: the questionnaire front desk would have to walk through with clients during each check in. Every customer would get so irritated, new & repeat. They also added an $80 enrollment fee when it was previously a free sign up. Management put a lot of pressure on us. 

What is the work environment and culture like at the company?
For the first year and a half it was pleasant and I really enjoyed working there but it became really toxic during the last 6 months. 

What is a typical day like for you at the company?
Morning shifts were calming especially on sundays. I loved coming into the spa and hearing the water fountain trickle and the relaxing spa music. I loved setting up the diffusers and all the rooms and the serenity room and getting the place organized. I loved decorating for the change of the seasons and holidays. We'd spend time cleaning and making things look presentable, then check in/check out clients and ask how their service was and if they'd like to rebook. We'd complete the chore chart throughout the day which included numerous cleaning tasks, laundry, making more membership packets, restocking hand towels, restocking retail shelves, etc. Answering phone calls was a main portion and it could include many different situations like booking/modifying appointments, membership modifications, gift card sales, general inquiries, etc.

What is the best part of working at the company?
If you are a brand new therapist then working at Hand and Stone is a great start to your career to develop your skills. However, for someone that is experienced it is not a great option. They have consistent clientele, yes, but the pay is bottom of the barrel and for it to be lower than average they want to high jack all of your time even if you do not have clients on the book. Just like they treat their clients they additionally treat their staff as just a number. Corporate greed prevents them from looking at anyone as an individual they just happen to look at every thing as a number. If the numbers are down through maybe no fault of your own they treat it like you are doing something wrong when it may simply be the economy is down, or the client didn't have a good experience with the front desk or a manager. Some of them do offer health insurance and 401k which is great but in my experience with them it was like a carnival game in which you play the game how you are supposed to but you never really win the prize. As a person with morals and a therapist that operates at high ethical standard I believe that they say anything to the client to get the sale or maintain the membership even if the client is flat out telling them that they cannot afford it. As someone prides themselves for not using high pressure sales tactics to keep clients, and don't get me wrong I make a lot of sales on enhancements, I just don't appreciate the used car salesman vibe that this place represents. Again, it's a great start for someone new to the profession but not a great long term relationship as there really isn't any growth potential especially if you are a top therapist with the most requests. When you are good at what you do they want to keep you in the room as much as possible to line their own pockets off of your knowledge and your hands. So my advice for anyone reading this learn what you can and move on because low cost education is really the only thing that they have going for them.

What is the most stressful part about working at the company?
Depends on the management. The turnover of management and front desk associates I would say was the most stressful. When you have such a huge turnover appointments get messed up, and gratuity gets missed or even they don't enter something correctly so the therapist always ends up losing the commission. So when you are commission only based, and are at the spa all day not getting paid for what you do that is a problem. The management response is always "My apologies, better luck next time" instead of compensating the therapist that did the work and writing it of as business loss. My experience was that a client would cancel an appointment but then they would forget to take it off the appointment book, or they would lose my gratuity, or forget to enter in my enhancements to services. Over the years that I had worked for them I had lost so much money simply because they didn't have their front desk trained well. It builds resentment after a while, and made me feel like they were always playing with my paycheck. The final straw for me was blocking me off of the schedule for an entire day, they paid me $10 an hour (side note I am a grown up I haven't worked for $10 an hour since I was 23 years old) but they sent me to an all day sales meeting for $10 and hour because my numbers were down (1) month even with (8) years of consistency in growth in clientele and sales. 

What is the work environment and culture like at the company?
Honestly, the team of therapists and my manager of 5 years were what made me stay for so long. When that manager left I knew that upper management would come in and start playing head games with everyone because the reality is they are not leaders they are people on a power trip. The work culture was great with the employees. We would have pot lucks and go out together outside of work. I remember we were shut down with COVID and there was a real sense of comradery. The upper management and owner unfortunately do not have the same sentiment they look at anything as to what is in it for themselves. 

What is a typical day like for you at the company?
Stressful!  I was one of the highest requested therapists and often I wouldn't even have time to go to the bathroom. Even at the end of the day I would go home and just collapse, because when you are good at what you do not only do you have your clients requesting you but you also get all the clients that had issues previously so that you can save their business. Then, if you are good at deep Tissue they send all the deep tissue to you because they want to keep the client happy so it was mentally and physically draining. I have a passion for promoting self care to my clients, but all they care about is keeping the rooms filled with clients and making more sales which yes it's business that is what you want but there is an ethical way to do it.

I was able to get the hours that I wanted as I like to work more hours than most therapists. But that was the only plus side to working at this facility. They treat you like your incompetent even if you have years of experience. Which I could see if someone had made a mistake or something that they thought justified that. But they were like that no matter what even if you hadn’t done anything to give them a reason. Also the owners would push LMTS to upsell especially hot stones or Himalayan salt stones so they could make more money commission wise. Which in my opinion as a therapist you shouldn’t be pushed to upsell especially just for a bigger commission with bigger $$’s. An LMT should only be trying to suggest or upsell things that would be beneficial for the client and their circumstances. 
Pay wise they pay very low for an LMT even at their top tier. Which I believe is normal for franchise/chain massage facilities. But as anyone knows who is a licensed medical massage therapist in school we are taught that the minimum price is a dollar an hour for relaxation/ Swedish massage. With the tier structure that they have even at a max tier you’ll make at the most $25.00 plus tip. Which they like to figure in that tips are more than they normally are on a regular basis when they talk to you about starting pay or pay at all. As anyone who has been a licensed medical massage therapist knows tips vary by person that is being seen and their situation.
Co workers for this facility make things the most difficult. They talk about each other constantly worse than what I had seen in high school. Which makes the working environment to most very uncomfortable and why they end up leaving. From what I saw while there even bringing this to the lead therapists attention and the owners attention did nothing to resolve it. But it doesn’t help either that when the people you are supposed to go to report issues are involved as part of the problem. 
After leaving I found out that there are many things that are being done wrong at this facility. As I was made aware that there are supposed to be attention buttons in every room so that if the therapist needs help they can hit it to get the help they need. But this facility doesn’t have them in any of the massage rooms for sure. Also I found out after leaving that they were supposed to have me do more online training that is required by hand & stone at every facility but didn’t. Also they gave me an offer of employment to sign that was just the back page and not the rest. And when I asked about it they said the other part that was missing just contained information that we had already talked about. But then at a later date said something was included in that document that we didn’t talk about. So if you choose to work here make sure you get full and complete copies of everything that they want you to sign. Also make sure that they give you a copy of the pay tier structure paperwork for the tier that you accept also. As I didn’t get one but learned after leaving that paper is the paper that shows you a break down of how much you will make for every service plus commissions for add ons like cbd oil, hot stones and such. 
I think they could have a much better facility and be able to keep employees if they followed more of the policies that hand & stone sets and quit changing their policies and/or how they want things done on a daily to weekly basis. And I know the issues that I was having were not just issues for me. Other therapists and employees doing non therapist jobs were dropping like flys there. I wasn’t there long due to things that are written above and also them expecting me to massage people that had contraindications for massage and weren’t supposed to get massage. They didn’t even change their stants or opinion on that when I told them that me doing that could cost me to loose my license and may also hurt the client and at the least give them more issues. That is when I decided to leave because I have worked to hard to get a college degree and then be licensed to loose my license over someone else not caring about contraindications for massage that are set through the medical board. Especially when they have no license to loose for massage but asking therapists to chance loosing theirs if they follow what they want then to do to keep their job. 


I had so much respect for the owners up until recently. I have been more than respectful but over $200 is missing from my last check. I have been trying to contact them. I will be calling corporate soon since they have decided to ignore me instead of having an adult conversation with me about my money. The manager at this location is not cut out for the job and really makes the business look bad. Mgmt is rude and not trustworthy at all. Mgmt is very sneaky and disrespectful to clients and to the owners with how business is handled. Mgmt hired their child to be the lead associate & the child's friend (who they won't let count a drawer because the person messes up the drawer each time also they talk very badly about the person and claim to be in the process of firing the person but have not done it even though the person has cost this store a lot of money and stress to everyone) and then hired their best friend (who talks about inappropriate things in front of clients and is unable to do phone calls and ring people out but somehow had so much experience in sales and front desk work) as the "assistant manager." Hiring people close to you who are lazy and incompetent is not fair to the "team." 
 I had some good coworkers at this location who were very hard workers and wanted the best for clients but that was always under-appreciated. The therapist and estheticians here are amazing and are very educated in what they each do and care so much about their clients. I have a high level of respect for them.
The job itself is actually pretty easy. Booking appointments, checking in and checking out clients, doing laundry. It is pretty simple but some people in leadership positions could not seem to grasp the simplicity of the job which causes the rest of the "team" to work harder while they continue to be lazy. This all goes back to how the clients enjoy their experience at the spa because they are able to feel the energy we give off.
 When I first started working here, I felt the team energy was good but my last couple of months it was an "us against them" attitude caused by management. Clients here can be very nice but of course, there are some difficult clients but just keep cool and try to right the wrongdoing and they will most likely be understanding. I would rather deal with the clients that are a little more difficult than to deal with lazy, sneaky, conniving nasty individuals who were supposed to be "team" members and leaders.  We all make mistakes and this job takes a long time to learn all the details but having a good team of hard workers around you helps make it better. Luckily, I started off with a good group of people who helped train me on everything. I understand why the turn over rate is so high now.
You will meet some very good people here. Hopefully, a new manager is in the works along with a new lead and a new assistant manager or sales manager because no one wants to hear about how drunk and hungover their management and leader staff is at work. Also, I personally think smoking your black Juul in the front lobby is disgusting and not how a lead associate should behave. It makes you not want to work with them when you realize you are always picking up the slack for them and their pay is higher than yours.
If you are apart of corporate and are reading this, I hope I can get my situation worked out soon through you because the owners are ignoring me which is highly unprofessional. I just want the money I worked very hard for or answers as to why that money was not in my last check. I have my paperwork showing my conversion rate and I sold over $7,000 in gift cards which from the bonus should have been at least $100. I turned in my key and shirt the same day and camera evidence can prove that so no money should be missing from my check. I would like answers as to why. I am more than understanding if certain rules apply but it is very cowardly for the owners to ignore me if there was a simple answer to why.
Also, I worked here for 6 months and never got a raise while I was a top seller for memberships and gift card contest. Make sure you bring up your raise to them or they will short you. Highly unprofessional. Very disappointing because I did enjoy this job for my first couple of months. I hope this was helpful!

The first issue, neither owner has any experience in massage therapy, so these two individuals have no clue what it takes to be a massage therapist and the toll it takes on our bodies. I had asked the owner what was her background in massage, her reply was “oh no, I don't massage, but I do get massages and I know what I like.” I was confused, like the rest of the therapist there on how one is properly supposed to run an enlistment with little to no experience in the field they are trying to market, but I believed like the rest of the therapist that the owners truly had a passion for massage and for healing and helping people and most of all taking care of their therapist. I could not have been more wrong or misled. The very first time I myself had gotten hurt working in this establishment I was really bummed because I felt like I let my client down because I was hurt, the wife (the owners are husband and wife) said to me “you're not as great as you thought you were, it's okay it happens. But don't worry, we're gonna give you “training" to perfect your skills.” I still do not understand how someone with no knowledge of what we do as massage therapists, can give you “training". When this woman first conducts her interview with the new therapist, she asks what modalities do you do, how long can you work, what are things you're uncomfortable doing? Which, for any therapist looking to join the “team" do not buy into the fake bull. The owners do not care what you can do nor how long you can do it, they care about money. They will continuously give therapist clients that are not compatible, they do not adhere to your modalities or limitations. Multiple therapist are hurt and exhausted in Hand and stone Lake pleasant, because the owners mentality is, you gotta keep getting more clients and massaging for us. They have a system called 8 to great, this is for massage therapist, it is 8 ways to make the owners more money, as a therapist, you must upsell at least 25%-30% of enhancements, you have to have a certain percent of membership conversions and specialty massages done in order to even be consider for a promotion. They have a system on how a therapist gets booked, If numbers of sells, enhancements and membership conversions are low, the therapist will get booked last, if their sells are high for that month, they are first in line for clients. Yet again, this has nothing to do with the therapist themselves, they must simply make the owners more money to strive. On top of that, they have one house washer and dryer that they expect all the therapist to be doing laundry AT ALL TIMES! They have, what 18 therapist, I've lost count, so many people have come and gone, but with all those people, they expect for laundry to be done in the one washer and dryer they have, it constantly breaks down, which by the way clients, check your sheets throughly, they are always stained. They have the therapist on a “30” min break, wringing out soaked sheets and towels because there washer and dryer broken down. Imagine as a massage therapist, you come into work, no sheets, no towels to do your job, then you're schedule to work for 5/6/7 before you get a 30min break, which is not a break because all those huge piles of dirt sheets need cleaning, then you get right back to massaging a client that isn't right for you because the owners don't adhere to your modalities or limitations. EVERY. SINGLE. THERAPIST. IS. HURTING. OR. EXHUASTED! When this issues are brought to the table, the owners do not care, you have now become a burden and you are not making them money, they let you go. These money hungry owners do not care about the passion and the craft of massage. I had a conversation with the owners about protocols for dealing with a client whose suicidal, because I in fact had a clientthat was, the wife told me,  “well, if someone is talking about suicide, then they're obviously not suicidal, so continue to massage" I swear I could not make this up even if I wanted to!

I picked this job up part time knowing it would be pretty calm and easy since I had worked spa reception before. It was easy for me to use the system because the last spa I worked at had the same system. 
Anyway, my “boss” pretty much had me working on my own after the first day because everyone else at the front desk was new as well. That’s fine it was easy. 
However, what I did not  like is how strong the spa comes on with selling memberships. They call it “the pitch” I’m a very sale oriented person and I’m driven by sales my career depends on it as I am a licensed esthetician, however no one needs to be shoving relaxed clientele memberships right after their service. Informing them of the lifestyle program is one thing but having a WHOLE pitch is another. It’s not for me. 
I honestly felt bad booking clients there because none of the therapists in the back seemed to know what they were talking about. I literally watched an Esthetician sell an acne based product to two of her clients in a row saying it was for hyperpigmentation. So after they left I walked over to look at what it was because I have hyperpigmentation and I hadn’t seen that particular dermalogica product. It’s main ingredient was salicylic acid. It was to be used for acne scaring. Another esthetician here that was an “elite esthetician, her nails were acrylic and super long, I was like how do you do facials that’s disgusting. As a client I would hate that. 
That wasn’t my only problem here. It seemed like everyone liked gossip here and I wasn’t for it. The leader of the gossip? The manager... I also got the feeling she was hiring male therapists because she thought they were cute. My friend was a male therapist here which is why I came here and an Esthetician told me that the manager had a huge crush on him. Either way after I was only there for 4 days and letting my friend know what was going on he decided to keep to himself at work and then was told he had an attitude and fired because of it over the phone on his day off. 
It’s like the manager was butt hurt that he didn’t want her or like her so she made up a reason to fire him. It was just strange. I’m glad we both got out of there. 
The manager also has an assistant manager position posted online for hire and apparently was telling everyone she hired that they could start in reception and advance to assistant manager after gaining some experience but she had already made one of the front desk girls assistant manager. She was literally giving keys to people that were one week into their job.... once I learned their was no advancement I wanted to leave. I hate being lied to when hired and she was obviously doing this to get more front desk girls. 
I just saw my pay stub for my last check too and I had sold a membership and did not receive the commission price I was told I’d be getting for those either so I guess that was a lie too... 
I’m all together done with hand and stone as a company, I was there under old management for esthetics and when I came back under new management as a spa associate I wasn’t happy either.

I’m currently employed at Hand and Stone - Flemington. I stay because it’s a steady little paycheck during this crazy time with Covid pandemic. Upper level management & the owners are completely clueless on how to run a company. Zero respect for their employees. They don’t want you to have your cellphone out at work but the regional manager sends outrageous text messages all day long. They txt messages continue to be sent at all hours of the day and night; as late as 11:00pm on many occasions. If they expect us to reply and use our phones while not on the clock they should be paying us for our time or for our phone bills! Management is very aggressive and they do not believe in helping anyone long the way, rather they feel that being aggressive and irrationally demanding will make the staff perform better. It just turns everyone against them at the end of the day. On many occasions the regional manger has made comments about certain “problem” clients being of a specific race or ethnic background based only off their name and saying things like, “those types of people are always wanting things for free”. Her favorite thing to say to get herself out of the line of fire is, “People lie!”  If she makes a mistake or does something unethical (like charging credit cards without preauthorization) she blames it on the client by saying they are lying! They will hire you full time and then cut your hours to 20-30 a week. Nothing is ever good enough for them. We all question what management actually does on a daily basis expect create busy work for the staff and do payroll. (When it’s actually done correctly). This spa could really be a great place for staff and clients but it’s just run so poorly. The owners may have a slight clue and should think about hiring a manager with some actual experience. This manager somehow got the job with pure luck and certainly not by their qualifications. Most employees only last a few months because they just can’t work for someone like this. Clients complain constantly about how they have contacted this regional manager and they were promised one thing and a completely different thing happened (that’s when they are called liars.). I will continue working here because like I said it’s steady pay, and I don’t have to do much except deal with a micromanaging, clueless top manager who comes to the spa only a couple times a week!  I’ve seen many employees come and go throughout my time here.  They also have cameras all over the place and will tune in and then call to ask why you’re doing this or that. They should try actually running the spa instead of just watching cameras, pretending to work, and criticizing everything the staff does. 

The employees really respect, appreciate, care for one another. It’s like one big happy, incredibly skilled family. I work family, like the one here is almost impossible to find. So much positivity and great energy. 
However, I don’t feel management has the well being of the therapists in mind. I don’t think they know how intense and physically demanding our job is. It definitely, goes overlooked when it comes to perks of this job. If you want any kind of a perk, front desk is where you want to be. And they are wonderful at what they do. It’s obvious, that they don’t have a physically demanding job and yet, get free services for selling membership and cleaning extra. The therapists get $5. Fact is that 9.5 out of 10 potential clients, don’t sign up to become members because they are so wowed by the front desk person that spoke to them for 2 minutes and went off a script as to what to say. No, in fact they sign up because of the remarkable service that they just received from the service provider (therapists/Esthetician). And every month they come back to see..the service provider!!! Not for a 2 minute conversation with the front. And after the first time they come to the spa ,the front doesn’t really pay much part in the clients experience. Other then booking appointments, initial greeting/check in, and checking them out. 
And yes, they clean bathrooms and fold laundry. But it’s kind of there job. That’s what they get paid for. Therapists don’t get paid to do those kind of duties, literally we don’t. We were hired for our particular skill set and that’s all we get compensated for. Expecting someone to work, without being paid for their time is ridiculous. 
And to make money off a therapist in pain and badly in need of massage, just isn’t cool. We do 20+ services a week for your company, and 1/2 off a service is just too much charity to give. Now, we are allowed to be trades with other therapists..SUPER! Problems with that. 1. A therapist in pain, doesn’t necessarily want to work on someone for an hour right after being worked on for pain. 2. The therapists available at the time (when we are slow) isn’t necessarily the therapists you need or want. 3. It sucks to feel that my pain and suffering, doesn’t matter more to them than the almighty dollar. Quick question: What happens to the work horse that does nothing but work work , gets tired, and works some more. Answer: His body gives out and collapses and can’t move or work. It’s a great idea to take care of those, who really work for you. I know you couldn’t spend a full day in our shoes, doing what we do. It would completely exhaust you and your body.


I briefly worked at Hand and Stone Spa. As a "spa associate", you are a sales person in addition to being a receptionist. The spa manager was great, but had limited power when it came to addressing employee concerns about expectations, workplace culture, best practices, etc. Hand and Stone is a franchise, so owners really set the tone for workplace culture at each location. I can't speak to quality of experience at the corporate level. While I was employed, sales (memberships and gift cards) was prioritized over everything else, including integrity. I did not feel valued as an adult with some level of intelligence. In my opinion, this worked against the spa owners' best interests. Employee morale was low and assigned tasks were completed haphazardly, if at all. I was encouraged to be "pushy" with sales regardless of how this ultimately affected customer experience. My training as a new-hire focused, almost entirely, on memorizing scripts to use when pitching to customers. I was left practically to my own devices when it came to developing a sound understanding of the booking system and completing transactions correctly (two things that greatly affect customer satisfaction and ultimately membership sales, but were not emphasized). I always made a genuine effort to follow protocol and to make as few mistakes as possible. However, this effort went unnoticed and staff was only praised for high sales numbers. As a spa associate, you will have to deal with entitled customers that don't respect you. Even if you aren't the one making mistakes, you will have to deal with the consequences. The spa owners at my location were always polite, but seemed to lack a fundamental understanding of how important employee morale was to the growth and longevity of a business. And the metrics they used to evaluate an employee's worth was skewed. They focused on membership sales, but ignored task completion, ability to resolve customer problems independently, a low number of errors when booking and completing transactions, etc. 

In all, this is a reasonable place to work for short-term employment with no expectation of career advancement or consideration from ownership. You may be laid off without warning, explanation or tangible feedback on performance regardless of how well you do the job. There is a high turnover rate for employees, that's just the business model.

What is the best part of working at the company?
Commission is rates are good. You get a lot of independence in your treatment room and virtually any training you ask for. They get you certified on several major global brands. It’s a great place to start your career.

What is the most stressful part about working at the company?
Appointment windows are an hour and 15 mins. Hands on time is 50mins. It is almost impossible to create a rewarding experience for you and the client in this amount of time. Big focus on selling upgrades while management doesn’t care much about the actual client experience from start to finish. 
Management can make the work environment stressful. Efficiency and the quality of attention to detail of the front desk staff is able to provide will impact the quality of your work environment greatly. You might end up having to manage a lot more than just your treatment room and clients. 

What is the work environment and culture like at the company?
Really depends on your manager. I had many managers while working for hand and stone. Some were absolutely amazing and created a seamless and comfortable work environment for the clients and staff. While others were unorganized, never present, passive aggressive, or just simply lacking knowledge and training on topics pertinent to their role. The culture amongst the practitioners in my experience was always extremely supportive and positive. I worked with many therapists from all over the world and of many different ages. If you are an esthetician and would like a work environment with more diversity hand and stone is great! 

What is a typical day like for you at the company?
You take 4 clients max a day as an Esthetician. Sometimes 5 max as a massage therapist. You normally get there 30 mins before your first client to set up your treatment room. The day is split in half with an hour lunch. You are there six hours total. Some spas are busier than others and this is where issues can arise. Hand and stone does not pay you for your time. They pay commission. So if you are not with a Client you are not making money. Consistency with booking and having return clients is important for having reliable income. The company tends to over-hire all the time so often you find yourself competing for clients in a way that can feel uncomfortable. If you are a massage therapist this doesn’t really apply. This is more based off my experience working there as an Esthetician.

Top Job Titles	Average Salary
Massage therapist 1016 salaries reported	$46.79 per hour
Esthetician 238 salaries reported	$41.30 per hour
Sales associate 39 salaries reported	$16.70 per hour
Spa associate 118 salaries reported	$15.04 per hour
Spa manager 70 salaries reported	$55,911 per year

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