ice cream maker

server/cashier

ice cream scooper

shift leader

store manager

Handels Homemade Ice Cream

This is only a good place to work if it's one of your first jobs and you only intend to stay for a few months. Pay is relatively low. Scoopers got tips, but ice cream makers didn't, at least when I was there. It felt awkward to be making ice cream if there was a line up front, because you're not meant to leave the ice cream sitting in the machines, and they stress that you need to be fast paced and constantly have the machines running. so customers would stare when I brought ice-cream up front to put into the freezer chests, and assume they were being ignored by me when I literally just couldn't leave the machines to help the scoopers. the management gave really bad vibes, one of them was outright passive aggressive and mean. one of the other managers would try to act like it was ok. it wasn't. they also don't like guy employees? they openly said that guys were messier and not as good at making ice cream, lol. they pretty much only hire teen girls, so if you aren't one, you probably won't even get the job. if you do, you'll stick out like a sore thumb and probably not feel like you fit in. I would never go back, personally. all these stores are franchised so it's possible that locations in other regions that are owned by other people have a better culture. the ones local to this area are a hard pass. 

This was my first job and it was a solid job for a high schooler considering their flexibility with scheduling. However, management was not the best, and there were multiple times where my established work agreements were overstepped. They didn’t fully train me in certain areas yet expected me to know things I was never taught. Managers often got overwhelmed and would take it out on their employees who mostly are working here as their first jobs and could use extra guidance. It’s a fast paced environment, especially during weekend nights and the summer. If you’re in school and looking at getting a job here as your first, I would recommend applying in the summer so you can get used to a moderately busy environment before the school year. During school, I would only work nights and I think it would’ve helped if I had a bit of extra free time for them to train me in essential areas.

I worked at Handles Ice Cream and overall it was an okay experience. The work itself was fairly straightforward, and it was a good opportunity to gain customer service experience and learn how to work in a fast-paced environment. Most shifts involved helping customers, preparing orders, and keeping the store clean and organized. The team atmosphere was generally positive, and I enjoyed interacting with customers. However, the job could become repetitive at times, and scheduling could occasionally be challenging. Communication and management support varied depending on the shift and staffing levels. The pay was reasonable for an entry-level position, but there were limited opportunities for advancement. Overall, I would recommend Handles Ice Cream to someone looking for a first job or part-time work, but those seeking long-term career growth may want to explore other opportunities. It was a decent experience that helped me develop valuable workplace and customer service skills.

A typical day at work includes extensive cleaning, washing dishes , changing out and moving ice cream , washing  your hands inbetween every transaction and scooping customers ice cream (New covid protocol). I took this job to get a well rounded view of the food / customer service industry and it did just that. I aspire to do sales so I had great interactions upselling customers and making their time most enjoyable at Handel's.  I learned on the job that being a team is required at this job, as things are constantly changing and you must stay up to date on everything happening 24/7 or you will be lost (EX: Ice cream flavors, sold out flavors,   updates to menu and or new covid guidelines). The hardest part of the job is being severely understaffed, so your time working here depends on how dependable your co workers are.... The most enjoyable part of the job is watching my customers faces light up after trying their desert.

While working there throughout the day it was just a matter of making sure we were always prepped and stocked with the necessary things we needed to succeed such as full Icecream bins and stocked cones and bowls. Management wasn’t bad, our employer did his best to fulfill everyone’s needs such as their availability and requested time off. He also took notice of employee and customer complaints and took charge to make sure his store was at top quality. The environment was great, many friendly faces and you felt a sense of family as you worked with your coworkers. Hardest part of the job may have been the nights when you get slammed and customers started to get rude and impatient. But the most enjoyable part was working with each and every coworker because we grew together and became a little family.

Working at Handel’s Ice Cream was a fun and valuable experience for me. The job taught me how to be responsible, manage my time, and work well with others. A typical shift included scooping ice cream, taking orders, cleaning the store, and making sure customers felt welcomed. Even though it could get very busy, especially on weekends, the fast pace helped me stay focused and improve my multitasking skills. My coworkers were supportive, and working as a team made long shifts more enjoyable. I also learned the importance of good customer service, such as being patient and friendly even when customers were stressed or the line was long. One challenge was standing for long periods of time, but it helped build my endurance. Overall, working at Handel’s Ice Cream was a positive experience that helped me grow professionally and personally while earning money and gaining real-world job skills.

a typical day at work is scooping ice cream, taking orders, doing opening and closing tasks, and a lot of cleaning. i have learned a lot of customer service skills and how proper management should be with having strict guidelines you must meet but also a very likeable staff and management style. the hardest part of working at handles really isnt much, it’s a really easy job and really good for someone who is looking for a first job. one of the best parts of my shifts really is the staff and crew members i’m surrounded by and just getting to turn up that music at the end of night while cleaning and get good laughs with other employees.

What is the best part of working at the company?
The ice cream is really good quality, and I loved it. 

What is the most stressful part about working at the company?
Trying to please the manager and owners. The micromanaging is intense and stressful.  

What is the work environment and culture like at the company?
The environment was a bummer. It could be a really fun place, with really great product, but everyone who worked there was unhappy with the job to some extent. My coworkers were amazing people and hard workers, but I saw this job dull their enthusiasm for it. It definitely dulled mine. 

What is a typical day like for you at the company?
I would primarily be serving customers. I’m down time, there were cleaning tasks to be completed.

I worked at handels for 6 months during which, the owners would gossip to employees about one another. They also ignored requests off and over worked their employees. Over the 6 month period i worked there i was scheduled over 40 hours a week as a highschool student and when i asked for a raise or a cut in hours to keep up with school work the owners laughed in my face. They also didnt allow their employees to accept tips while they were paying them near minimum wage. also i watched them go through new employees every 4 weeks. They wouldn’t fire them they would just stop scheduling them and ignore them when they would reach out asking for shifts. Overall do not recommend working for this company. 

This was a promising job at first when I was offered to be a manager for the store but once I started working it seemed like that wasn't my role which I didn't like but was okay. We trained and learned the skills needed on the job. Sales were slow and everyone's hours reflected upon it. I would check my schedule and see that I had hours for the week and they would disappear soon before my shift started. When I went in for my first check after I was told that it was ready my check was never there but one of the owners paid me with cash out of his own pocket which I respect. The owners and people there were great but my experience here is something I never want to happen again.

Top Job Titles	Average Salary
Ice cream maker 28 salaries reported	$16.66 per hour
Server/cashier 5 salaries reported	$14.00 per hour
Ice cream scooper 20 salaries reported	$14.09 per hour
Shift leader 6 salaries reported	$18.58 per hour
Store manager 12 salaries reported	$58,688 per year

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