direct support professional

nursing assistant

team coordinator

coach

behavioral health counselor

Hands of Heartland

What is the best part of working at the company?
The clients. I am sorry, but have nothing to say about the company.

What is the most stressful part about working at the company?
No communication.   Too many clients and not enough staff. to attend to clients needs. 

What is the work environment and culture like at the company?
The company doesn't seem to care about the employees.   When you are hired, they say they are there when you are stressed and need to talk and if you need time off as you feel stressed, they don't give it. Even though you have plenty of PTO time. No help to replace you and they won't go out of their way to help.   Since they are short on help. They allow workers to sleep on company time, stay on their phones, you report this, and nothing happens. You feel like your good work and care is for clients is unseen. You work hard while others do nothing. 

What is a typical day like for you at the company?
I worked from Friday 3pm until Monday 9am. I worked overnight. I was remarkably busy getting Ladies up, bathing. medications, dropping off to work one Ladie on Saturdays.  Cooking, cleaning, shopping, programs to help Ladies become more independent. Movies and other activities.

I worked here for a few months, and it was honestly a mess. Training was awful, I received a (20 hour) medaid license in 2 hours. Which was not adequate, as I basically had to teach myself how to be a medaid. I was left alone with way more work than one person can do. I got it done, but then faced backlash as I was not completing things “on time”. When I was injured on the job, I had to text management multiple times after being told “there’s not paperwork to do” when in fact, there was paperwork that needed done.  As someone who has worked in the IDD field most of my adult life, they are not following policy and procedures as they should. Management is extremely unprofessional. When I put in my two weeks I immediately became the target of retaliation. Lies and rumors were being spread about me from management. Towards the end, I began having mental breakdowns everyday when I got off of work because I was so stressed out and disrespected. Management had the mentality of a teenage girl who likes to gossip, as any information you gave to them would be spread to your coworkers.  I would not recommend working for this company.

Being a DSP they are always short staffed. They kind of expect you to be a "team player" and pick up extra shifts even if you already work 40 hours especially picking up weekend shifts because of their staffing problem. The company is growing with more individuals and not enough staff to support them. You risk getting moved constantly so it's pretty unstable. I would suggest they stop bringing in so many individuals without proper staffing. The individuals are great sometimes you deal with high behaviors though so account that before you apply. Would I recommend this company... ? Not really to be honest, the management is supportive of their employees and are generally understanding the pay is DSP pay (not the best and the raises here suck I talked with other staff and some of them didn't get raises for over a year and if they did it was like a 25 cent raise...) but the instability is not good and everyday you don't know if you will be moved permanently to another area.

I love my job, the individuals are my life and amazing. There are good and bad days always in every job. But I am burned out. There are days where we don't have enough staff and then management expects DSPs to figure it out when it should be the supervisors job. That being said, DSPs are not treated like they should, the pay is not fair. They need to recognize the long term employees instead of recognizing the new employees and then they end up leaving or showing that they aren't reliable unlike the long term staff. There is favoritism and if you report an issue, it doesn't get resolved until it becomes a bigger issue. Again. I love my individuals and will always have their backs, but management needs to do better. Also, there is no communication between managers nor DSPs. 

When a new staff starts at hands of the Heartland they are immediately  Thrown in with Individuals that have Dangerous medical conditions and are often times violent with absolutely no   on the job training. 

Staff are expected to work long and inconvenient hours with a schedule that oftentimes changes at the last moment. 

Management has a good old boy's mentality and hard work is neither  appreciated or acknowledged. 

Questions and concerns are not tolerated and oftentimes result in retaliation.

 Staff are not given breaks and many times do not even have time to have lunch.

If you are interested in working with the disabled please apply at any Other company.You will be happier and be able to do far more for the individuals you support.

worked with patients with bipolar, depression, anxiety and personality  disorders.  Quickly responded to crisis situations when severe mental health and  base plan that focused on problem solving skills and creative thinking.  behavioral issues arose.  managed 5 clients a caseloads based on sessions per week.  Documented all patient information including service plans, treatment reports and progress notes, and  daily intakes  Guided clients in understanding illnesses and treatment plans.  Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these  activities.  Administered medication to patients presenting serious risk of danger to themselves and others.  Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team  members.

An unprofessional and unfriendly place of work. There is no training involved within the group homes. There is no trust between management and employees. Management is dishonest and unfortunately the group homes make it difficult for staff to do their jobs. When it comes to food availability in the homes, plumbing and overall comfort of the individuals on a day to day basis there is neglect. If you are in a personal relationship with the area director you will see real benefits while others pick up the slack. If you are looking for a center to place a loved one I would not recommend hands of heartland.

You are given way too much responsibility without the pay to back those expected responsibilities. Managers and HR do not care about their employees. It is a sink or swim situation. You are not allowed to have an opinion, otherwise your head gets bitten off or the treatment from managerial staff becomes worse than it already is. So many clients continue to be mistreated and neglected. The state should really be looking deeper into HOH. They continue to allow clients to deteriorate day by day but make sure all of their paperwork is in order to make it look good on paper. Ask people who have been there long enough, the river of complaints and worry starts to spill out. The worry for those who don’t have anyone but HOH is on the rise 

Culture is very toxic. Upper mgmt unprofessional. People leaving and or fired replaced with very young and therefore cheap workers with no experience and no support to make program a success. Too little staff to do outings/ clients at center watching tv all day; excuses from mgmt "were trying..." turnover is constant. Mgmt should step in when understaffed - work as a "team". 
Love the clients but they deserve a better, more organized supportive team which is not what is happening. But it is a business - only cares about $$ but not for their employees. id like to work for a place that puts the clients first. This is not that place.

A staff at hands of Heartland is expected to work Days, evenings and nights many times on the same day. 

There are no brakes during the shift and more often than not a staff will not even have time to eat lunch.

If you or a family member is sick management will  try not to give you any time off and if you do get time off they will punish you when you come back.

They will tell you that they pay more than anywhere else but if you check with other companies you will find that the pay at HOH is no better than anywhere else.They also do not give benefits.

Management has a good old boy's mentality and hard work is not appreciated.







Top Job Titles	Average Salary
Direct support professional 200 salaries reported	$16.85 per hour
Nursing assistant 149 salaries reported	$16.03 per hour
Team coordinator 25 salaries reported	$47,300 per year
Coach 16 salaries reported	$17.97 per hour
Behavioral health counselor 3 salaries reported	$60,000 per year

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