handy man

remodeler

craftsman

contractor

painter

Handyman Connection

I enjoyed many aspects of my time at Handyman Connection and had the opportunity to grow into multiple roles during my employment. The people I worked directly with were generally supportive, and I appreciated being trusted to take ownership of my work without excessive micromanagement.

That said, there were several organizational issues that became more apparent over time. Training and onboarding were minimal when I was first hired, so much of the role had to be learned independently. While manageable at first, this lack of structure seemed to extend into other areas of the company as well.

As I moved into more advanced positions, I experienced a leadership culture that often emphasized pressure and aggressive performance expectations over constructive coaching and professional development. Some goals felt difficult to realistically control, yet performance discussions could become discouraging rather than collaborative.

I also observed frequent operational and strategic shifts that created confusion and inconsistency for both employees and franchise owners. Major system and process changes were often implemented before existing issues had been fully resolved, which led to ongoing frustration across departments.

Despite these challenges, I genuinely valued some of the work I was able to contribute, especially in training and process development. I learned a great deal during my time there and worked with many hardworking people. However, stronger communication, better long-term planning, and more consistent leadership would have significantly improved the overall employee experience.


What is the best part of working at the company?
Is working remotely , at your own pace. Not after worry if other’s are coming to work each day or if others are not doing their jobs, taking two hour lunch breaks and a smoke every fifteen minutes. 

What is the most stressful part about working at the company?
Wondering if the customer is going to pay, or if I’m going to get paid. Or if the office is going to send me bids in my area that apply to my realm of work or just bids for someone else to do.

What is the work environment and culture like at the company?
Every one that I met , claimed to be someone there not . Claiming to be able to do projects where they have no experience. The person doing the hiring , is not checking the applicants history of employment or of the applicants experience. 

What is a typical day like for you at the company?
One is trained to do a morning bid/estimate with no regency to start, instead the home owner is told we will hold the price for a year . Then possibly work 2 - 4 hrs. On a job you’ve started 5 days ago. Get called 3-6 times during the day from handyman office to explain building options to girls in office that know nothing about home repairs or to figure out a stock price & list , for another bid. And then run to a second bid , that doesn’t pay. And at the end of day you realize you can not survive on 4 hours of play a day.

Family feel, benefits and compensation sounded great, but that’s IF you get the chance to qualify for any of them prior to being let go.  Despite meeting and exceeding sales goals 3 months running, still let go. Promised bonuses when exceeded sales goals, received none.  Also kept in probationary status so they could easily let me go.  Don’t recommend  If you thrive on chaos, unappreciative leadership and stepping in cat feces to walk in the door then maybe.  My first day on the job was the same day the business opened its doors, no prior training from anyone over phone systems being used, no training on the CRM we used (aside from a bulk batch of outdated materials that if completed would have exceeded a 40 hour work week easily) figure it out on your own mentality. 
-Never received the “insurance benefits” or life insurance promised.
-Never received bonus’s as promised for exceeding sales goals
-customers great 
Expectations of Customer Service Representative less than ideal.  If there wasn’t work, always at fault 


Handyman Connection is not a great place to work for a myriad of reasons. For starters, you do not have a stated hourly rate and you are not compensated for any of the bidding work that you do. If you only do work that is "Pre-sold", there is a pre-determined labor budget and it is often poorly calculated. The hardest part of the job is the lack of certainty that you have regarding your pay check. One week you can make $27.00 an hour the next week it's $10.00 an hour.

There are no benefits of any kind offered to employees working outside of the main office.

Pay is done weekly, so this can be a plus.

There are some solid guys that you can learn from, but multiple Craftsman on a job is fairly rare.

Expect delays in getting support from Craftsman who are capable in trades that you may be ill equipped or unlicensed to handle. This will no doubt frustrate your customer.

-Typical day at work depends on the needs of the craftsmen that are out in the trade and how that job is going.  They are always the priority and will set the mood with the owner.

- I have learned that regardless of how hard you worked for this company, at the end of the day what mattered was your presence the next day to repeat to enable the owner to take on more work.  

- The culture is one that displays that it is a man’s world for what do women know!
The culture is one that women should not subject themselves to.

-Best part of this job was the interaction between you and the customer’s prior to work being done at their homes.  If work done was below par, your interaction would be brutal.  

The hardest part of this job was working with one of the owners.The first two months were great however somehow the vibes changed within mgmt/owners thereafter. The last straw was when the owner threw a trash bag on my desk and demanded that I take out the trash. I left the company without providing my 2 weeks notice and I did not get my full check of all my hours that worked. I was shorted on my hours. This was the first job that I ever had where I had to learn a system on my own but after 3 weeks of strugging, I finally got it. I believe Management needs alot of training. I also tried to have a filing system instead of sorting threw many copies but that went out the window. No consistency in work flow.

I was hired as a part time CSR and was consistently working 35+ hours per week (no benefits are offered) and finding myself doing all the work scheduling customers, hiring, billing, dealing with craftsman, vendors and handling owners other businesses he was trying to run out of the office. The owner ran off (fired) 2 other CSR's and would flip out and fire people for inappropriate reasons. I was yelled at several times and management was horrible. The idea of the franchise is great but be very careful who you are working for if you take a job here. I gave 110% of myself and was rewarded with bonuses but also let go during the same time period for no reason and someone with less seniority and experience than me was given my job.

They don't pay you for estimates, which consists of 90% of your time/schedule. 
They advertise $1200.00 per week as a base pay rate but that's only if you're actually doing the work and getting 40+ hours doing it.
I quit a full-time construction job because I thought they would keep me busy and give me the advertised base pay per week. I'm only taking in about a quarter of that. 
I'm quitting if they can't get their act together and going back to my previous employer.
This company is great for the retired Craftsman or high school student that doesn't mind making less than $300 a week and paying for their own gas and vehicle expenses.
No health, life, disability, dental, retirement, or vision benefits either.

communication completely fell off. I tried reaching out several times about jobs, scheduling, and basic updates, and got little to no response. It felt like he stopped caring or just didn’t want to deal with me.

There was no real leadership or accountability—just poor communication, mixed signals, and lack of respect. It’s hard to work for someone who doesn’t value professionalism or their workers’ time. I ended up resigning because it wasn’t worth staying in a place where management talks down to you and disappears when you need clarity.

Loved working with customers, and managing an office and others.
Knew how to do reference and background checks and interview. However, learned how to place wanted ads, and perform group orientation sessions. Learned to manage a team and do AP/AR duties.
Loved working with the entire team.
The owners were very good to work for. Very professional, caring and understanding. Had a lot of trust in me and I never let them down.
There were no hard part to this job, except I worked some half-Saturdays.
I loved the entire aspect of my duties and responsibilities.

Top Job Titles	Average Salary
Handy man 2 salaries reported	$45.00 per hour
Remodeler 2 salaries reported	$30.75 per hour
Craftsman 2 salaries reported	$51.25 per hour
Contractor 2 salaries reported	$47.50 per hour
Painter 1 salary reported	$42.50 per hour

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