warehouse associate

customer service representative

merchandise manager

warehouse worker

operations supervisor

Hanna-Andersson

The atmosphere at Hanna Andersson is very professional, which is something that I highly value at a company. At the same time, it is also a fun atmosphere to work for with an energetic staff.

A typical day at Hanna would consist of me carrying out any stock and replenishment duties for the store, while also being sure to meet and greet customers and fulfill their needs where needed so that they get the optimal level of customer satisfaction. If an item cannot be found anywhere in our store, I am asked to either order the item for the customer online, or to call one of our other locations to get the item shipped to the customer. After assisting the client at hand, I perform cashiering duties and am sure to ask if the client would like to be added to our customer history if they are not a part of it all ready. Doing so helps expand our customer network. When these duties are fulfilled, I am most likely cleaning the facility for the end of the day.

The hardest part of my job is probably working with customers who are either unsatisfied with our product or with our return policy. These have been the areas that have definitely been the most challenging, but at the same time working with customers has more often than not been the most enjoyable part of my job. Nothing gives me greater pleasure than being able to bring a smile to a customer's face because I helped to fulfill what they were looking for.

A small compamy with a lot of customers. This review is for the Customer Care Center. Not a very stressful environment. Most of the time you're busy all day. The day goes by very quickly. However, holiday time, like October thru November, is insanely busy. Not a lot of focus on metrics. No one screaming at you, ever, for long call times, being in after call status for more than a minute or two, etc. The most laid back and stress-free call center environment I've seen or heard of. Show up on time, do your job, take of the customer, follow company rules/policies and you're golden.

I was a maintenance tech there and they had no clue about maintenance or preventative maintenance. They had no tools there so I brought mine in and had to keep everything under lock and key because they didn't have a shop that we could lock up. So any employee could walk in the shop and tools and equipment constantly came up missing and they refused to replace them or do anything about the thefts. They would rather contract out most things than let they people they hired to do the job actually do it. They people in charge didn't have any clue about anything to do with maintenance. When you try and explain to them about it they would tell us how wrong we were. Not really a good place to work. Not to mention 85% of the people who work there either don't speak English or pretend to not speak English. Just not a really good place to work.

Everyday is slow paced, but enjoyable. The people that work here make it a fun and bright atmosphere everyday. Business is usually slow, not a large amount of new product comes in, so customers don't come in since everything has been picked over. Through this job I learned how to manage a team. I also learned how to open up to customers, and be more outgoing. The workers love to have fun, and will brighten up the room when it is a slow day. The hardest part of the job for me is having to tell customers no. We have certain policies, and some customers try to take advantage of it. The most enjoyable part of the job is processing new shipment. It is like Christmas with each new box we open. We never know what we are going to find, but we always end up finding goodies for ourselves.

How is this company still afloat? Answer, barely. This company was sold to a holding company a few years ago and hasn’t seen a profit in years. To compensate, they are sacrificing quality and ethical production, as well as fair treatment of employees. This is a toxic work environment filled with passive aggressive leadership. There are no processes and absolutely zero organization. No one is happy to be there. Health benefits are a terrible, wages are far lower than industry standard, and are their focus on “family values” and claims of a “fun work environment” are a complete joke. This company is just focused on staying afloat at the cost of the people locally and abroad who put in extensive time and energy into designing, sourcing and produce their product. What a shame. 

What is the best part of working at the company?
Smaller company with good positive relationships and respect across the organization, enjoyed the interaction with others.

What is the most stressful part about working at the company?
Often overworked and understaffed without receiving flex time or any sign of appreciation.  They had a ton of technological debt with everything old and no money spent to keep current or to strengthen their security posture.

What is a typical day like for you at the company?
increased pressure to get things done sometimes at the expense of getting it right, especially when the offshore hires were brought in.

What is the best part of working at the company?
Great work culture, great values, incredible product and wonderful people. Gave me faith in the fashion industry! More companies should operate like this!

What is the most stressful part about working at the company?
I was working fully remote. It was a good and bad thing because I felt disconnected at times.

What is the work environment and culture like at the company?
amazing! string understanding of their customer base and staying true to the brand's integrity.

What is a typical day like for you at the company?
busy but fun! Meetings for a few hours and then working independantly on my designs.

I LOVED my job at Hanna Anderson! I loved that I could say I actually stood behind the quality of the product. Such an amazing brand with unique, comfortable, and safe clothing made perfect for kids. I am so sad that my location closed down because I loved helping customers fall in love with the brand and making lasting relationships with them. My location struggled with management because our manager did not treat the employees nicely or fairly and upper management refused to replace the manager even after several hostile work environment reports were made. 

Job duties included ensuring high levels of customer satisfaction through excellent sales service. This encompassed answering customer questions concerning location, price and use of merchandise, accepting payment and completing financial transactions, and wrapping or bagging merchandise for customers.

Managed and organized store products ensuring products were in-stock and in presentable condition during customer facing hours. This entailed stocking shelves, counters or tables with merchandise, setting up advertising displays or arranging merchandise on counters or tables to promote sales, and keeping the store clean and orderly.

I worked there for about 2 years. Was in college at the time and was initially hired for part time work as i had a second job as well at the time. However i ended up leaving that other job to work at HA full time but was never given full time employee status in the system so i was ineligible
for benefits that full time employees are eligible for. So i was cheated out of money and benefits i should have had the whole time i was a full time employee. I resigned after i graduated from college and still refuse to shop there because my bosses did not follow through or take me seriously and advocate for me to get the full time benefits i should have had

Top Job Titles	Average Salary
Warehouse associate 3 salaries reported	$18.00 per hour
Customer service representative 4 salaries reported	$17.50 per hour
Merchandise manager 4 salaries reported	$97,500 per year
Warehouse worker 1 salary reported	$17.00 per hour
Operations supervisor 3 salaries reported	$55,667 per year

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