customer service representative

collection agent

technician

software engineer

dispatcher

Harris County Toll Road Authority

A typical work day consists of placement in a call center environment taking frontline calls consistently, with a designated AM and PM break and a designated 30 minute lunch break.

I learned how to navigate through a back-office system and also operate a call monitoring program. During my employment, I also learned that in order to development one's self professionally, you must be assertive and seek professional development and advancement opportunities.

The workplace culture is not the most diverse because of the low employee moral and high turnover rate. The call center's management age-range is about 35-49 years old and not very diverse in culture. The remaining call center staff age-range is about 20-34 and also not very diverse in culture.

The hardest part of the job is micro-management and the lack of efficient resources and equipment to be efficient, effective and successful with daily tasks of the associated role to meet the needs of the business.

The most enjoyable part of the job is the PTO options that are afforded to you and also if you're fortunate to receive a M-F shift. Also the most enjoyable part of the job is working alongside some of the most interesting individuals from different walks of life. They have so much to share and they also contribute to a worth-while work day. These individuals also contribute to your enthusiasm about coming to work, despite the other obstacles that come along with employment with the agency.

If you can deal with micro management this is the place for you. The retirement is the only thing that would make this bearable.
I learned a lot about the toll road itself but nothing that will transfer elsewhere.
You can meet some really nice people and some not so nice people.
The hardest part is the clock watching.
Most are really happy at clock out time. 
The culture/environment has dipped considerable. People are not happy with the new management. Working from home is not gonna happen without a major weather disaster so if you are looking for remote - it's not happening here. 

Biggest con: if the company says stay home for some reason you will have to use your sick/vacation/comp time to cover your hours for the day. So during Hurricane Beryl - if your position did not allow you to work from home you used your personal time to get paid for the days you were at home. Even though this was a natural disaster and you did not ask to work at home.

You can leave during the day for appointments with at least 2 weeks prior approval in most departments but you are expected to return to finish out your day.

If you are late to work you can be written up unless you provide visual proof of why you were late...like an accident or something.

If you can deal with things like that then please apply. It's not this way for everyone but in the time I have been there it was this way in several departments.

Can be exhausting speaking to customers for 8 hours a day.  The people in the office were easy to get along with. Management did provide as much support as they could but sometimes their hands were tied because of protocols/ guidelines and by how the county conducts business. High pace environment. You are expected to document interaction with the customer and complete calls in a short amount of time. There is no rest until you take your assigned break. As stated before it becomes tiring. You do have performance reviews and your calls are monitored to ensure you are complying within the stated guidelines and providing the appropriate customer support. Also, not much room for advancement as there are only so many managers and supervisors in the call centers. There are times where you will have to work past your scheduled working hours if there are customers still on hold and will not your day is not done until all customers have been attended to; this does not occur often and when it does you normally don't stay past more half an hour. Management is very stringent about turning in all your required documentation on time at the end of your shift and error free.

You receive no Benefits, Paid time off, sick time off or even the opportunity to climb. The training is short and rushed to get you to the phone as soon as possible with that said a lot of people quit just in training due to how fast they move on without making sure everyone understands the material. They intimidate you and if you do decide to make it to the phone you're on your own starting day 1. If you need help you must call support or a leader which often have a smart attitude or don't want to help you. Very strict on being late by 1 minute you must send a emailed template as well as timed breaks and lunches that must be edited if you don't go on time. (You never will go on time because you have to be lucky not to be on a call). Calls are back to back and on a good day maybe there's a 4 minute wait. If you do want to become permanent to receive benefits or any type of raise you must meet un real goals like graded calls all read with a perfect script or meeting your call time etc. I was temporary for over 6 months and some employees over 2 years who then quit. I burnt out and quit one day overnight like most do which explains the constant hiring 

I enjoyed working for the Toll Road, the people I worked with were wonderful Mr P,, Ms B, Ms,S, Mr.M, they were helpful; helped me get to work. They were always positive, encouraging. I learned to reconciled a cash drawer, managing large amounts of money accurately; even though I had done these things before, I didn't know it, the action had a name.I have always been a customer service, type of person, so dealing with the public was easy, and you never knew who you were going to meet, or who was going to make you laugh. The job, wasn't hard, it was pleasant, especially at the booth, never seen so many deer, wolves, or met so many amusing people.The benefits were great, sick days, holidays, and vacation time; even though I came after the State no longer ran the Toll Road. and we had no employees, that had been around during that time, that I knew.. The hardest part of my job was getting to work, because I didn't have a car.I enjoyed my stay, probably would have still been there, if I had transportation; not even the 5:30 a.m. start was a problem.

Harris County toll Road Authority locate at Westpark Tolls we strive to provide the best customer service to our patrons. Some of the daily tasks include the following but not limited:
Processes title transfers and issues vehicle registrations, renewal stickers and replacement plates.     Issues temporary permits for automobiles and disabled plates and/or placards for eligible applicants.     Account receivable and Reviews vehicle title paperwork for accuracy and entry into the computer system.   Processes all relevant paperwork pertaining to automobiles, trucks and trailers. Handles and balances money presented in payment of fees. Accepts and stores customer checks at the workstation.   Balances checks, cash and fees at the closing of each business day.    Accepts and processes property tax payments.  Submits close-out and balancing reports at the closing of each business day.   Performs other duties as required.  I had a great back office support staff that allowed me to focused on the function of the job and focused  on the customer to have a pleasant experience.

No opportunity for advancement unless your in the right clique. They don't believe in raises.  It takes three months to get an annual review and will give you penny's and not even retro pay back to your hire date. There is no grace period for clocking in. If you are one minute late it counts against you for your raise. They keep a calendar for every time you clock in one minute late. They don't care about their employees.  There's no overtime only comp. They force you to use it and then make you  sign a paper requesting to use it. For hurricane Harvey they made us use our comp and vacation to cover our time and for those that didn't have enough they paid us anyway then told us we had to pay it back after they paid us forcing us to work over.  Not good if you're a single parent. They don't care if your car breaks down, flat tire, kids got to be picked up from school etc. Depending on your supervisor, life can't happen to you if work there.  How do you work for a company for five years and make the same thing a new hire makes.

This company rewards professionalism (attendance, courtesy, productivity) openly via recognition and through promotions and salary increases.

A typical day at work consisted of a smile from supervisors and co-workers.  Hard work and adherence to company policies.

I learned that, by simply doing my job to the best of my ability, I would receive recognition from our customers and peers alike.  I learned from management that well-crafted policies and procedures allowed for congenial management-subordinate relations.  Any rule violations had automatic consequences therefore there were no delusions of favoritism or personal vendettas.

The hardest part of the job was the commute to the job.  Heavy traffic was always prevalent in that area though it was nothing an early start couldn't fix.

The most enjoyable part of the job was the relaxed atmosphere in the break rooms and the promotions for a job-well-done.

I wish I could give this place 0 stars, not worth it at all to work here. Supervisors are very rude, unprofessional, and messy. If your not a favorite get ready to be picked on. Job is very stressful customers are the worst customer I’ve ever encountered you get reprimanded for EVERY little thing they will find any reason to make you feel less than and forget about raises no matter how much dedication you show this job does not appreciate anything you do even during the pandemic they make you feel like your lucky to work for them when they should be lucky to still have employees if you just really need a place to work then I would consider to continue to look for work elsewhere do not waste your time here it is not worth it at they have a high turn over rate for a reason trust me 

I have been working here for about 7 months now. I am currently still a temp employee. They hire through temp agencies, so you do not begin as a permanent employee. This means you do not get the same benefits as permanent employees when you are a temp employee. Some of these benefits being paid time off, vacation days, floating holidays, etc. My job is to answer calls from customers who are looking to pay tolls or make updates to their toll accounts. Overall it’s a pretty easy job, but the pay is not that great in my opinion. Some management are respectful and understanding, but there are instances where I reach out for help from management, but do not get the assistance or respect from them. If you are looking for a job where the work stays consistent this would be for you, but keep in mind you begin as a temp employee and also will have to work Saturdays. 

Top Job Titles	Average Salary
Customer service representative 11 salaries reported	$16.83 per hour
Collection agent 3 salaries reported	$19.17 per hour
Technician 1 salary reported	$17.20 per hour
Software engineer 1 salary reported	$50.90 per hour
Dispatcher 1 salary reported	$18.10 per hour

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