delivery driver

sales representative

medical equipment technician

production manager

customer service representative

Hart Medical Equipment

No room for advancement...only unilateral movements. All of management and decision makers belong to one specific group of people. Take a guess. Before you assume I'm not of that specific demographic, think again. Overall, I wouldn't recommend this company. A typical day at work was always the same, stressful and unrewarding. What I've learned is to take all things learned on the job to somewhere I could begin a career where advancement opportunities + competitive wage opportunities existed. There was a high turnover of so-called management...many of whom came from different industries with no experience in that specific industry. There were even people appointed to positions of management who were not qualified, nor had experience of how to lead people. They were selected due to being golf buddies with a decision maker. One time, someone was appointed to the position of management while still maintaining their previous title on paper in order to avoid pay increase by the company. He eventually stepped down because it wasn't worth it. This was common knowledge within the workplace.  There was no workplace culture, honestly. I seen the company fire the best workers who were productive and quiet while keeping employees that were less productive, however, had better relationships with the decision makers. The hardest part of the job was knowing that no matter how hard or consistently I performed at a high level, I would never receive an actual pay increase based on performance or advancement opportunities. One time, I witness a young man get released after getting hurt on the job. Instead of the company providing Workmans comp, as any company with integrity would, they elected to release him because he could no longer perform his job function!!! That was totally unacceptable! I seen people provide ideas on how to improve department operations overall, however, was not acknowledged nor compensated after any procedure or process was implemented. (Many times, it was after the employee who made the recommendation was released from the company). I particularly disliked their health plan packages. It was more beneficial being on state provided healthcare than the plans that Hart Medical offered. Even though we paid for the insurance out of each paycheck, the deductible and out of pocket fees were horribly high! It was basically like not having insurance at all! Vision is NOT offered as well. The most enjoyable part of the job was when I had the chance to speak with customers face to face. Due to being a medical company, when the customer received a piece of equipment that would help their condition, that part was most satisfying.

Hart Medical Equipment can offer a lot of experience within the world of DME and there is definitely no shortage of work to be done. You can learn a lot and grow, but just as easily feel underappreciated and ignored. It really depends on how well you fit into the cliques that run rampant through out the company.

Gossip and unaccountability are a problem that starts from the top and trickles down the whole chain. What could be valid concerns and requests for assistance can easily be taken as criticism and flipped back on the employee by superiors. There seems to be an unspoken rivalry between leadership and those they supervise, and even between some departments that are supposed to work together. It is really concerning. There is a lot of finger pointing mentality. This has lead to such a quick turn over by the end of my time at Hart I hardly knew the majority of the people I worked with.

Training could definitely be improved on. There does not seem to be a structure for showing new hires how to perform their jobs. A coworker will be randomly assigned this duty, and you can have two people training at the same time being told two different things. You can imagine the problems this leads to. 

Privacy is not very well respected either. You will hear coworkers talking about other coworkers, you will hear whispering and it WILL make you uncomfortable. The more you stay out of the office politics, as hard as it will be, the less stressed you will find yourself. You can work here for years with outstanding performance and be praised, and then the next minute be shunned if you step on the right toes.

Overall, I would not recommend working with Hart. I think there is a lot of potential and hopefully in the future the issues I experienced will not be there anymore. I do think it will be some time though.


The work environment is great but there is zero actual training so you have to do that yourself on your own time. No one is on the same page as far as job duties and protocols. Managers do not know the work of the department they manage so there’s no help there. Management is very clique-y. If they like you, you can do no wrong. They usually choose the laziest employees for the favorites. Also parents are given more slack, extra work from home days, etc. If you are one, this is the job for you. If you’re not, you don’t get the same treatment. Some positions are fully remote while others are fully in office. Some get to make their own schedule and others do not. There is no rhyme or reason except what I mentioned above. Hardest part is figuring out actual policies that effect your work flow and when they change since nothing is ever communicated. Ok job if you’re left alone to do your work.  

Company is not what it was when I started. It used to be about patients and that is not the case anymore. Hardworking staff just gets more work put on them and the staff that can say no they won't do it and do bare minimum get rewarded. New hires get paid more than those who have been there for years. Never ending cycle of not being able to catch up. Other managers help more than your direct manager in some departments. Difficult to get your manager to help or even respond (some departments). They don't attempt to keep staff and let the good ones go. Forget about voicing concerns. They just tell you what they think you want to hear. Every department is struggling and burned out, but it doesn't seem to matter 

I loved working at Hart Medical Equipment. Everyone was close where I worked and drama was minimal. The pay was okay to start out, but not enough if you're on your own. Advancement opportunities seemed small but I was content in my role. I loved the managers! They never acted like I was lower on the totem pole even though I technically was. We were treated as equals, and they were role models that I looked up to and were there every time I needed help. I loved that the phrase "the customer is always right" was not necessarily used in this company because that meant you did not have to suck up. Sometimes following the rules (insurance guidelines and company policies) means the customer is not always right. Overall, I very much enjoyed my time at Hart.

Average place overall to work at. My immediate managers were great and they were helpful, accommodating, and very knowledgeable but the overall top management from President can be much improved. Didn't seem like the President/upper management was really involved in what was going on at a patient service level. Raises in the company the first year employed were good, but after that raises were around 1-2% at the very minimal. I did not even receive a raise at all the last year I was there. Doesn't also feel like there's a whole lot of room to grow or advance 

It will be your fault (and they WILL have a talk with you, and about you) when they provide you a week of training before expecting you to know not only your role, but the role of every other employee who received the same shoddy training you received. This company has been through FIVE different managers in one department, and THREE managers in another department within a matter of a few years. Everyone is overwhelmed so the odds of adequacy are very slim. The atmosphere is very dramatic and constant he said she said nonsense. Employees will tell each other they are all a team! Then turn the corner and bad mouth their “teammate.” A very unhealthy and toxic environment. 

I am new to the company but was able to gather that it is a place where everyone knows what their job is first of all, but do not forget to make each other feel appreciated. Nice atmosphere and not chaotic. Easygoing staff and management are well rounded. I appreciate the professionalism from my supervisor and look forward to being great for her.  I am going to love it here and I appreciate everyone involved so far on my onboarding. I would like to grow with the company and help make the healthcare industry a better place for those who need us. 

Worked here for years you will work the job of 3-4 people while getting paid .80% of one person. Corporate doesn’t care about you and even less about it’s customers. Taking extra time to resolve issues with patients account will reflect negatively on you. They try harder to find ways to keep you from getting a raise then they do giving you an option to grow. Insurance is pretty good but you won’t make enough money to use it. Most employees are great to work with and they do care a lot about the customers but still would be better to work somewhere else 

Salary doesn't reflect the workload, management is 2-faced and loves to gossip with team leads, always social hour for management's favorite employees while those less favored get to do all of the work all while being constantly monitored and criticized, once you've hit "goals" more work is piled on and you will get written up for doing things upper management should have taken care of. Don't  consider applying here. Rhe stress and hassle of dealing with constant changes is not worth the little pay and so-called "excellent benefits package" they offer you.pikes in

Top Job Titles	Average Salary
Delivery driver 2 salaries reported	$22.50 per hour
Sales representative 1 salary reported	$57,500 per year
Medical equipment technician 7 salaries reported	$21.00 per hour
Production manager 1 salary reported	$23.00 per hour
Customer service representative 1 salary reported	$38.50 per hour

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