driver

human resources associate

emergency medical technician

owner operator driver

emt-basic

Hart to Heart Transportation Services

In a typical day, road crews are often overworked and overloaded. There are not enough crews to handle the volume which causes strife with dispatch because they are told to dispatch calls to crews with unrealistic times. Customer Service center is short on staff daily. 
Human Resources is a huge problem at this company. Human Resources is not very responsive. You can never get an answer to any question. It goes round and round for several months.  Old equipment in the dispatch center leads to lag times with trying to input calls, talk to drivers and vend calls. No raises except possibly cost of living but those are not every year.
Another major issue in this company is a lack of respect from management. HR tries to do things for employees but it always falls short. Not sure why but it seems the concept is not always fully developed. If you work the road you can get incentives. If you work in admin/csc there are none. People who have been there for years and reach a breaking point after asking for help several times get treated like garbage. If you question senior management be prepared to possibly not have a job anymore. This happened to several people.

As many patient's have said, Hart to Heart has no heart anymore.


I began sending resumes out looking for another job after my second day working here. There was a very toxic culture in this office. Staff was to email each other, rather than talk to each other, if they had questions. This included new staff when trying to learn procedures. The billing practices were questionable and can be googled to find some of the issues that have been uncovered. One of the most bizarre things I experienced there was how the “managers” would call individuals out if they left water drops in the break room sink. The expectation was that the sink was to be thoroughly dried with paper towels after each time it was used. Add to the absurdity, everyone in the office was expected to arrive by 7:30 am and wait until precisely 7:30 to clock in all at once. Then at precisely 4:30 pm, all clock out and leave together, whether your work was complete or not. Both managers were condescending and degrading in the way they spoke to the staff. They expected staff to take turns cleaning the office, rather than pay for a cleaning service. Pay wasn’t great and insurance wasn’t affordable. Not a dream job, by any means. Absolute worst place I have ever worked (and I have cleaned public toilets — would 100% do that before ever working for H2H regardless of what they paid)

A typical day at work would be arriving at work and preparing the ambulances with necessary supplies and equipment. Then, while waiting for a call, my co-workers and i watched TV some times, cleaned the office or went out to get food. It was a pretty easy job when you weren't on a call. Most of the calls we had were pretty routine. Same type of non emergency transports every day. Every once in a while, we would receive emergency calls. I have learned how to co-exist with my co-workers all day, every day. It felt as if we lived together because it was always the same people working 12 hour shifts. my favorite part of the job was the patients. I loved being around people and helping them, in any way i could. The hardest part of the job for me was when a patient wasn't doing very well or if something happened to them. I have also learned how to adapt to different situations, such as hard trauma or the routine easy transport. Management was not the best though, we had a supervisor but most of anything we had a problem with, we had to contact upper management and they were located in Maryland which was far away from us.

I worked there for a soild 8 years. Went through management changes, shutdowns for lack of supplies, many winters, and all the other BS to come with a company. I called out maybe 3 times for 2 death in the families and a hurricane. One day they called me and said "hey go file unemployment, we can't fit you in the schedule". The VERY next day they called me and said can you come back to work. Literally the next day.

There is job security and a lot of overtime cause the turn over rate is terrible. Management at corporate office doesn't care about you at all. The health insurance is god awful. There is always a lack of supplies especially just gloves and oxygen. Dispatch will give you wrong information, wrong hospital, wrong patient maybe 15% of the time but often enough to remember. You do long distance transports a lot with very little breaks. If you join, look for another job, even with EMT always on high demand they will get rid of you for no reason because of sheer lazyiness. Also I only had 1 forced company raise. That's was it.

There are some good aspects to this company including overtime but it is mostly because people are realizing how bad it can be and decide to leave or callout because they dont care about being there anymore. They have very low staffing on the road, and in customer service. You can be a great employee, show up on time, help out with shifts but if one person doesnt like you in higher management including HR you are screwed. Dont ask questions either. They only want minions who wont question some of their more questionable practices. If you just want to do shifts and leave for the day, then you may not have as many issues. I wouldnt consider it long term employment though. More often than not, you will get held over and stack unreasonable amount calls on you and expect you to take them or get a demerit for refusing a call. Senior management can be hot headed which is always fun at a work environment. 

The dispatcher schedule is 0600-1800/1800-0600 and rotates (two day shifts followed by two night shifts, then 4 days off). This schedule means you only work about half the month, but OT is available fairly often. 
There should be two dispatchers per shift but, due to low staff numbers, there are plenty of days when there is just one dispatcher (night shifts are always covered, somehow). Management will only cover absences as a very last resort. 
No opportunity for advancement, which also means no pay raises past the starting pay of $15/hr. No annual review, despite them saying there is one. 
There is no accountability for anyone so there is always someone calling out/going home early or refusing to take certain clients without repercussion. Management is very passive-aggressive and does not lead very well. 
There are a lot incentives for mobility drivers and medics but none for the office staff to achieve. 

I be at work by 4:30 am.Punch in on the computer.Check the board to see which vehical i'm assinged and do my pre-trip inspection. Very little conversation between management & employees during this time.My run time time is 8.50 hours after which time i return back to the yard and punch out on the computer by 1:00 pm.I'ev learned that this type of work can be very stressful when there is failure to comunicate.There is quick turn over of employees here.We have little time to talk to each other nor who works here.There is nothing hard about doing this type of work.You must concentrate,stay focus and enjoy working with and helping people.I get a good feeling when passengers just say thank-u when geting off or management says graet job.

What is the best part of working at the company?
Helping people getting them to their destination.

What is the most stressful part about working at the company?
How they drained you with their hours getting break at their own convenience. Some people can be very disrespectful 

What is the work environment and culture like at the company?
I believe it's very neutral. Hopefully they gotten organized with running the place up

What is a typical day like for you at the company?
Lots of driving down town, West Philadelphia, South Philadelphia.  Half an hour to get to the destination like going to North Philadelphia then they have going to Darby that can take you an hour. When the client expect you to be there like 30 minutes ago. That's the kind of thing to expect with these company. To deal with very disrespectful dispatcher.

A typical day at work is clocking in, checking your calls , stocking supplies and linen in unit, made sure we had required amount of o2 and go out in the field. Since I have worked for Hart to Heart I have learned a lot dealing with different patients with various medical conditions. I learned how to cope in difficult situations to ensure to best care and patient safety while in contact with patients. The management of the company is very unprofessional. I enjoyed working with the employees from the company. I didn't have any difficulties performing my required job duties. The most enjoyable part of the job was patient interaction. It taught me a lot about different medical conditions and how to properly give care to my patients.

Working here, you will get a long with coworkers fairly well. You do have to deal with persons of disabilities and elderly person, so having patience and the ability of self control is very necessary. The patients we deal with can be a lot at times, but overall our patients are nice. I worked as a driver for about a year here and was promoted based off my work ethic. The hardest part of the job is the decision making because drivers are working independently and have to make decisions on your own and accept the consequences whether good or bad. The most enjoyable part of the job is being on the road and having the down time.

Top Job Titles	Average Salary
Driver 1 salary reported	$18.00 per hour
Human resources associate 6 salaries reported	$21.19 per hour
Emergency medical technician 14 salaries reported	$19.45 per hour
Owner operator driver 17 salaries reported	$797 per week
Emt-basic 1 salary reported	$29,332 per year

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