behavior technician

registered nurse

therapist

social worker

pharmacy technician

Haven Behavioral Healthcare

Haven is a 36-bed unit that opened in October 2013. Calling it a "hospital" is a bit of a misnomer because it is actually just one floor of a renovated medical building, the old Philadelphia Women's Hospital.  As such, it has few of the services and supports of a traditional hospital.  It looks pretty at first glance, but it lacks even the most basic amenities. 

There is no water fountain or water cooler on the unit, and patients must come to the nursing station to ask for a glass of water.  Staff are instructed to only give patients one hot and one cold drink at mealtimes, no more. Needless to say, many of the patients develop  UTIs or severe dehydration, sometimes needing to be sent out by ambulance to get IV fluids. 

There are no laundry baskets and  barrels are scarce, so dirty clothes, including those soiled with urine and feces are often left lying on the floor.  Haven often runs out of laundry soap, so the techs can't even  wash the soiled sheets and linens. Most of the rooms don't have trash cans, so patients must throw their trash on the floor as well.

Basic nursing supplies such as band-aids, paper tape, needles, cath kits, and  syringes are often out of stock.  Moreover, it is almost impossible to pass meds on time because the Pyxis is so slow and inaccurate. They refuse to buy a med cart, so nurses have to run back and forth between the med room and patients’ rooms when giving meds, so med passes take 3 times as long as they should.  

There is only one key to the supply room and it's kept in the Pyxis.  One time it came up missing,  and  the CEO refused to replace it for 4 days in order to "teach the nurses a lesson about accountability." Of course, the ones who suffered were the patients, not the nurses, because we could not access basic personal care supplies such as toothpaste, deodorant, shampoo, pull-ups,  urinals, basins, etc.  Also could not get cath kits or peg tube flush kits. 

It takes an average of 3 hours to admit one patient because the process is so paper-intensive, cumbersome,  duplicative, and tedious. It is not uncommon to get 3 or 4 admissions in one evening, sometimes with no prior notice.   The unit is often understaffed, and there is an over-reliance on temp agency employees.  Overall, it is an unsafe environment for patients and staff.

Nurses are resigning in droves out of frustration and for fear of jeopardizing their license. Most only stay a month or two, if that. Upper management's attitude is "If you don't like it, leave." Morale is in the dumpster.

This is the most disorganized, chaotic place I have ever worked.  I was initially very excited to be hired, but my employment at Haven was a very disillusioning experience.  If you are looking for a job, my advice is to keep looking. I don’t know about the Haven hospitals in other cities, but I do not  recommend that you  work for Haven Philadelphia.

Initially, while working at Haven I thought the values and mission identified was reflective of management. However, it is untrue. It appears the concerns for patients and staff, including safety, are overridden by the need to fill up beds. It is you signed up for this job, this is what is expected of you. Upper and Middle Management are not in support of their staff. As long as you follow their rules and standards then you will be rewarded. 
Even then, one cannot say for certain. People that are dedicated or devoted to their jobs are the ones getting fired or laid off with no support from their supervisor. It is like the company is finding reasons to fire people which is unfortunate and goes against their values. There are changes from upper management that appear to impact middle or lower management. Do not expect people to support you if there is a complaint, grievance, or issue as everyone could care less about what happens to you and how you think. For the patients, it is unfortunate how they treat each other while people stand around and do nothing. What is the purpose of working in the helping field if you are not helping? It is counter-intuitive and unheard of. Then, when you bring up your concerns; they are ignored or dismissed. I honestly think some of the other departments were better ran that mine in regards to providing support for each other. The hardest part of the job was going into work and seeing departments go head to head in playing the blame game. Instead of working together to resolve the issue. It is all organizational politics. Another point I would say is seeing patients that are at Haven try their best to compose themselves and fail because of a lack of support provided by staff. Open a window, take them outside or something. Encourage the utilization of crisis plans. For the ones, that do keep doing it. For those who do not, do better. It is depressing to witness. If there is one thing I am learning about companies say they possess these core values, but some employees do not possess them. It shows in how employees are treated by supervisors. It's a CYA. The most rewarding part of the job is the meaningful connection one makes with other departments and people. Those who do possess and integrate the core values show human decency in their work and interactions getting made fun of because they can show emotion. Good Job.

There is not true Leadership and Team work.  The Company is more so concern with how the CEO looks instead of the overall team structure.  Everyone is disposable.  Nurses are treated with a lack of respect, BHTs are not considered at all, and the Leadership is not supportive and lacks the knowledge to run a hospital.  

There has been several changes since I left there and things are still the same. 

You will earn a nice salary but you will not be treated with dignity by the CEO.  She will soak up all of your knowledge and demean you in front of your peers .  

Trust no one. Everyone is in fear of losing their job and will throw you under the bus if you have a slight difference of opinion. They may agree with you but will suck up to the CEO and change your words to keep themselves safe from the chopping block. 

She is not a nice person and lacks the ability to provide true leadership. 

I was there for about 6 months and during my time several Nurses quit. Some never returned, others turned in there keys and the DON cried all of the time because of the pressure. 

There were only two Leaders that understood what the needs were and they were treated poorly. 

Patient treatment plans were not written or not filed.  Patients were restraint and the incidents were not reported.  The CEO argued with anyone who would attempt to find a resolution during a meeting.

She rolls her eyes, points her fingers, gets in your face and bates an argument. They run off of Agency Nurses.  There were more agency Nurses working than full time Nurses and that is because the Nurses refuse to have their licenses at risk for poor practices.  I left my keys in the mail box and did not return.

If you need a job immediately, you may consider working here but keep your head down and do as you are told or else you will undergo scrutiny from the CEO. Her boss needs to take a look at himself because how could he allow someone like this to run a new hospital.  

Several employees quit their jobs without having a job.  That should tell you to beware of this environment. 

Patients are not treated well.  There items are either lost or stolen. As a matter of fact the employees items are stolen too. 

This is the type of place that will run off all of the good employees and drain the remaining ones so much that there morale becomes low.  I was not high up enough to have daily contact with the Corporate Office, but I'm sure they know, I don't think they care.

This job teaches humility, you will see people far more successful surrender their belongings to you, and people far more experienced than you navigate situations notably above their pay grade with grace. A typical day is a good day - no serious codes, easy task rotation or specialization - and getting on well with co-workers is a primary determinant. I was PRN and worked every possible shift, it was a great, flexible schedule, and I enjoyed the culture of each.
This job also teaches disdain for people promoted beyond their ability. What finally drove me out was the administrative decisions that led to dangerous units (onboarding completely inappropriate staff) and blatant abdication of responsibility (washing their hands of firing said staff). They pick who they like. I went for promotion three times, and was told my advanced degree - which they asked for in the brief - and two years at the hospital - my lack of which was their reasoning for not extending an offer at the start - made me a poor candidate, then they offered the job to one of the front desk secretaries.
As an example of working under a tier of management at least one standard deviation to your left, one of the last HR notifications I received was informing me that they intended to create a staff yearbook. They never could give us a raise, even one of the few pizza parties was only justified after our CEO lost a bet with another location, but, somehow, a yearbook for a psych hospital got greenlit.

This is one of the worst hospital there is. There is no organization. The management are the worst. They never followed the scheduled as plan and switch you into other units because their favorite co-workers don't want to be in a hard unit. There is a lot of favoritism and they all want to be in the easy unit. The lead BHT's are bullies and do not want to train new hires. I had lead techs yell at me in front of the patients. Lazy techs everywhere and no one want to do the 15 minute checks. There is no fairness in this job. A typical day at work consist of going to a unit and then being moved to another one because someone texted the supervisors that they do not want to be there so they pick you. After, you do snacks, showers and dinner. The nurses do not communicate with all tech about any changes with patients. Sometimes you are looking for a patient for 20 minutes before the nurse state that they are with a social worker. No accountability at all. The workplace culture is like a high school environment. Nurses and techs have their clique. They are always fighting too go to the easy units. The hardest part of the job was the constant admissions. They have no regards as to if there are enough staff to have everyone protected to do their usual duties while someone is doing the admission. One person would be doing admission and will stalled to sit on the computer for three hours while only one person is doing everything on the floor. The most enjoyable part was going home. 

I wake up in the morning & look forward to going to work instead of dreading it. I have been a nurse for over 10 years and this is honestly the best place I have worked. The patients are so intriguing & a joy to learn from. The staff is all pleasant & helpful & we all work well together as a team. We enjoy our time laughing with each other and the patients while completing our work properly. A typical day in psych can be unexpected however there is more than adequate training provided on the job to ensure the safety & wellbeing of staff & patients. I continuing learning every day and love every minute of it! Management is very "open door policy" with kind hearts & a laid back demeanor while still remaining professional. This is evident by the lack of stress and lightheartedness in the air. They make you feel like you can come talk to them without being judged or demeaned. The culture is a beautiful diverse blend & is very accommodating to all various cultural needs for patients & staff. The most enjoyable part of this job is listening to the patients & hearing their stories and relating to them to be able to help them the best way I am able. I would recommend Haven to my family and friends if they needed psychiatric care or a wonderful place to work!

We need more techs and more nurses working each shift. It is that simple. We have 3 nurses working per shift on the large unit, and we need at least 4 (should be 5). There is only one nurse and one tech on the smaller unit, which is a disaster waiting to happen. Nurses take care of way too many patients, which is how mistakes get made. There are too few eyes on the floor, which is how dangerous incidents happen. Patients have absolutely nothing to do except go to a few short groups that occur once in a blue moon. Patients can't even watch TV most of the time because we don't have staff for it. I don't even know what the role of nursing management is because they don't do anything. Our equipment is always broken, and we run out of supplies like snacks and pillows on a regular basis. We gladly take violent patients, even though we have a mostly female staff and no security guards. Most patients are held there longer than they need to be, so they get very upset and act out. I love the nurses and the techs, but this place is very poorly managed, is understaffed, and is DANGEROUS. It is always chaos. I hope someone in management sees this, because we don't even have a system set up where we can discuss problems and make suggestions.

What is the best part of working at the company?
The medical director and one of the other doctors are incredibly knowledgeable. 

What is the most stressful part about working at the company?
If you are not friends with the supervisors, you will not be recognized. The work overload is too much with very minimal support.

What is the work environment and culture like at the company?
As previously stated, unless you are a friend of the supervisor, and don’t have professionalism are the only methods that you will go far in the company and enjoy the culture.

What is a typical day like for you at the company?
Starting off in the day with catching up on whatever is happened overnight then going into a meeting with everyone with all departments, if you have an opinion, and it isn’t what everybody else feels, you will be disrespected. Moving onto the day itself where you’re making a lot of phone calls for a lot of different patients with again, Very minimal support. You’re also making Topics for groups, depending on which day it is which if you’re not a friend with the supervisor, you have to do more groups. You have to document within the same day and if you were trying to do notes in the office, it will be incredibly loud and with lots of people constantly walking in and out of the office.

When i first started working here it was ok but as soon as they hired a new d.o.n. it just has been spiraling downhill she came in and immediately hired all of her friends one being the nurse manager ..her rn friends  ease drop on us and tell her everything working here i feel like you have to walk on eggshells. They have fired so many over what they heard and without write up or warning..if you need a stable job this is not it. During the snow the d.o.n and nurse manager required all staff who was on schedule to report to work but yet they were in the comforts of their homes instead of being here to help out. They dont come out on the floor to help if there is a shortage of nursing instead of them pitching in they mandate other nurses. if you voice your opinion just be ready for them to target you to the point your quit or they find a reason to fire you. the ceo jusf says the turnover is high and says things like if we dont like it here then there is the door which is prob why alot of ppl have quit. they dont have proper equipment. They cant keep any employees so they work the staff they have til they are burnt out. Every day coming in here the bhts just wonder if it will be their last will they be fired next

This company does not care about you regardless if you are in Management or direct care staff. As staff we are told either do it or leave. There a FEW managers who accurately care about what we do are powerless to make changes. There has been 4 Director of Nurses f you call them that and two CEOs. The one they have now is called evil be some of the staff and the DON everyone knows is clueless except the CEO.
The company is not about patient care they are filling the beds. Most of the staff work so hard to provide care for the patients but their efforts go unnoticed except for a few managers that will help and say job well done. This company is driving away all the good staff and replacing them with ones that don't care and are inexperienced. GO FIGURE. They fool people with their pretty looks but the inside is rotten to the core. They accept patients that are not suited for this environment because they want the numbers to look good. They admit patients with paperwork or proper notification to the staff that has to admit the patients. Don't get on the CEO or DONs bad list because they will find a way to fire you. 
HAVEN is no HAVEN its pure HECK!!!!!!!!!!!!!! RUN and dont look back.

Top Job Titles	Average Salary
Behavior technician 1 salary reported	$15.50 per hour
Registered nurse 10 salaries reported	$38.36 per hour
Therapist 3 salaries reported	$22.67 per hour
Social worker 1 salary reported	$45.00 per hour
Pharmacy technician 2 salaries reported	$18.00 per hour

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