front desk agent

housekeeper

hotel housekeeper

night auditor

maintenance person

Hawthorn Suites By Wyndham

When I arrived after clocking in, I would check the computer system to see who had not been check out yet, then I would call their room to see if they were still there,if not I would check them out manually.

Then I would look at the system to see who/how many guests would be checking in tonight-and if I could, I would pre-assign their rooms-especially if they had a request for a certain floor/room/away from elevator or Ice Machine,etc.

I would then go over the Housekeeping logs to see that all the rooms were cleaned, or if need be, put on Matinence if repairs had to be done.

The phones were always ringing, so I was contanstanly making or cancelling reservations, or dealing with any issues if I could, or taking messages for the Owner or GM to deal with them, if need be.

Thankfully I have been able to multi-task, and with this job, you have to do that daily,especailly when it is a weekend any very busy.
You will always have guest that are not happy or having a bad day, and sadly,you may be the person they dump that on--it helps to have a positive attitude,thick skin, and a great smile!!

I was thankful to have a great General Manager, and owner--they made it a point to tell me when I had done something good, and since we had a difficult time keeping employees-I was often asked to come early,stay late, come in on days off,etc.

I was trained to do housekeeping, and to run the kitchen for breakfast/social hour, when we were shorthanded,or someone was let go--it was nice to know many positions in the hotel.

Sadly I had to let my job go when my husband had a surgery induced stroke, and I was needed at home to take care of him, and the many doctors visits to the VA Hospital in Danville or Peoria. I believe that was my favorite job that I've had.

This place doesn't deserve any stars.

The way the Managers treat you here is borderline abusive. They hold frequent emergency meetings where they hold the staff hostage to yell at and to humiliate instead of making any effort to resolve these problems in a professional way. They hypocritically expect their staff to have a positive team-based mentality while the Management acts like this. They speak to you disrespectfully at best. At worst, they sweeten you up to gain your trust, gossip behind your back, and then backstab you at their first opportunity. Normally you go to Management to resolve drama. Not here.

A typical day at work? Working to the point of physical exhaustion trying to meet impossible expectations. Being pressured to finish 12 hours worth of work in 8 with little to no help, constantly changing staff, dwindling supplies and zero compassion. Dealing with hair-trigger mood swings and erratic behavior. Getting yelled at by superiors that have had no training or understanding of what their (or my) job is and that act completely irrationally even when you try to help. Getting yelled at for doing my job. I wish I could say that I was making this up.

Workplace Culture? You mean the free breakfast, occasional free pizza, 3¢ gift and candy from the front desk?

Hardest Part of the Job? Dealing with Management.

Most Enjoyable Part of the Job? Seeing happy guests and the sense of camaraderie you get from the rest of the staff. But the feeling is brief because the turnover rate is so high.

What I learned? My self-worth. By leaving.

Only extreme desperation could excuse somebody from working here. In any case, the stress is not worth it if you ask me. I have never been treated so badly at any job in my life.

I started off loving this job when it was ran by a different company but when it recently got taken over it has went from an nice place to work to a nightmare, anyone new they hired thought that the problem wasn't managment at first but they never lasted a month before they left too. The best part about this job was holding on to what I knew it once was and all the good times I had with the great coworkers and customers but eventually everyone left do to horrible experiences and overall health problems with the hotel because of what type of place it is now because of the management.

they won't face customer complaints at all,no health care,no benefits,no direct deposit,day shift they automatically take hours away from you even if you don’t take a break,infested with roaches,maintenance not only work on the hotel grounds but also work on their other properties and don’t get paid for that or the driving cost,there is no privacy for anyone in the hotel,a camera facing every hotel door to see who comes and goes out of each room,a camera in the lobby looking at the couch all the chairs the computer the breakfast area,and all of the cameras have audio as well

What is the best part of working at the company?
The Managers are extremely understanding of life and work balance with their employees. 

What is the most stressful part about working at the company?
The only thing I would have to say comes with any job that works with the public.  Some quests can be very demanding and get irritated easily when unexpected issues come up.  This is where Hawthorne Managers are also great because they step right in to assist the workers and resolve the issue.

What is the work environment and culture like at the company?
Professional, animal friendly and kid-friendly.  A lot of families and couples stay there.  Also 
guests doing  extended stays because they have kitchenettes with appliances for a home away from home feel.

What is a typical day like for you at the company?
I do housekeeping there so I get my cart together with the cleaning supplies I need and toiletries. I get my board with my room assignments from the Supervisor.   I then go to the laundry room to gather all my clean linens and towels to do my rooms on the board.  I start cleaning the top priority rooms that are already booked for a 3pm check-ins that day.  Once I complete my board I can punch out and head home.

A typical day includes prospecting for new business, following up on incoming and outgoing groups for guest needs and satisfaction, submitting RFP's for leads received, developing proposals and contracts, answering inquiries for events and lodging and providing site tours.

I have had the opportunity to learn and grow in the hospitality industry in working with a variety of groups. I have a strong customer service background and have continued to grow in the operations functions including revenue management and budget development.

Management has seen some changes with the purchase of the property by a new owner. Our prior management team was very supportive and cohesive. We are still working to develop a strong team with the changes in upper management.

My co-workers are a strong factor in enjoying my job. I feel a great deal of support and encouragement from my team.

The hardest part of the job is the change in upper management. I feel I had much more of a voice in management decisions prior to the change.

Absolutely the most enjoyable part of the job is a satisfied guest and returning business.

So my first week there majority of the housekeepers were leaving on the clock without permission. The manager has her son and daughter working there and they both are just on the clock all day but we’re not allowed to be on the clock not doing anything. My second week there I was told that the daughter only wanted to work there because she “doesn’t have to do anything” and leaves all her dueouts half assed and filthy ! After seeing her daughter take a liking to me she made us stop working together. My second week the manager was hovering over me like a stray dog because I didn’t want to speak and found peace cleaning with no interruptions. She nick-picked with me until I was fired for “being upset” after the supervisor lied to be about my wages and set me up on the schedule but didn’t allow me to work FULL TIME HOURS LIKE PROMISED. I was not able to pay my rent this month at all & now they tell me to turn in the uniform but have not paid me the rest of my check which was the reasoning of me being upset in the first place. New management sucks I would not recommend staying here when their housekeepers are lazy and don’t like to clean!!!!!

My typical day at work consists of going in getting my paperwork, knocking on guests doors to see if they want their rooms cleaned for the day. To clean their rooms first I go in and collect all trash and strip all dirty linens out. After stripping all rooms of dirty linen and trash, I then go to my rooms that have checked out for the day. Check out rooms are always cleaned first to ensure that any guests checking in for the day will have their room at the time of check in. First I go in and spray down bathroom with chemical and clean the bathroom. I then go and make the bed. Next, I do all the dusting (all the furniture inside drawers, picture frames, door frames). Last thing I do is wash kitchen floor and vaccuum the room and deorderize. Then on to the next room. After all rooms are complete, I go to see if anybody else needs help finishing their sections and if they are all set, I empty all my trash and recycling and then fill my cart for the next day.

I start my day by reading the night manager and security report, check the previous day hotel performance and review the competition report, then a quick tour of the hotel to check whether the operation is running smoothly. After that the morning briefing with the department heads then a complete tour of the hotel, take note and address the anomalies if any to the concerned department. Later on the follow-up on my e-mails, meetings and most of the time the regular business meetings are conducted in the afternoon.
 
I have learned how to lead a team and manage them with specific set objectives. I have learned also how to overcome challenges and convert them to solutions as well as managing special projects and capital expenditures...

My colleagues like to work with me and they consider me as their true leader and source of inspiration.. 

The hardest part of the job is that there is no company culture and proper vision from higher management.  

The most enjoyable part is when you see your contribution to the hotel performance in terms of revenue and profitability growth.

What is the best part of working at the company?
The wonderful opportunity to work in the hospitality industry. Everyday is a learning experience!

What is the most stressful part about working at the company?
I come in to my shift with a positive attitude and a smile on my face so that I won't have a stressful day. 

What is the work environment and culture like at the company?
The work environment is fast paced at times but organized . Co-workers communicate well with one another to ensure our guests are happy  and have a wonderful experience with us.

What is a typical day like for you at the company?
We have different tasks for each shift but a typical day starts out by talking with the person I am relieving to see if there are any guests complaints or issues that need to be resolved first thing. Then I read the log book from the previous day and familiarize myself with the days departures/arrivals. Close out any open folio's and prepare for new arrivals. Log i to Canary to check for guest messages and respond in a timely manner.

Overall the place is ok to work at. Hotel is a bit rundown and outdated but that’s not too big of a deal for a housekeeper. Management can’t seem to delegate task properly amongst the housekeepers and the schedules are always a little wonky. To have only ONE housekeeper cleaning 13+ rooms a day for $14 an hour while the folks at the front desk get paid more than that to stand around all day long not doing anything, just doesn’t seem fair to me. Management/front desk doesn’t even check rooms prior to assigning them to housekeeping; sometimes rooms are so terribly wrecked that it’d be impossible to clean the room completely by yourself. Especially if you’re only given 30 minutes per room to clean. It gets incredibly stressful when you’re the only one stripping these rooms, cleaning these rooms and doing laundry 98% of the time. The good thing is, at least I’m eligible to get my full 40 hours every week I guess. 

Top Job Titles	Average Salary
Front desk agent 33 salaries reported	$13.49 per hour
Housekeeper 33 salaries reported	$12.94 per hour
Hotel housekeeper 10 salaries reported	$14.37 per hour
Night auditor 15 salaries reported	$14.23 per hour
Maintenance person 1 salary reported	$17.00 per hour

Working at Hawthorn Suites By Wyndham: Company Overview and Reviews

Hawthorn Suites By Wyndham

Hawthorn Suites By Wyndham Ratings

Popular jobs at Hawthorn Suites By Wyndham

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected