pest control technician

sales representative

door to door sales representative

marketing intern

inside sales representative

Hawx Pest Control

I've worked for a few different pest control companies and Hawx was by far the bottom of the barrel regarding job satisfaction and ability to advance. 

A typical day at Hawx begins with a required call to your Service Manager, followed by 15+ scheduled stops. Each stop requires you to take multiple (10-15) images so that the head office in Utah can see what their Technicians are doing. It's all part of the micro-manage game they play. Once your route is completed, you must check back in with your Service Manager before being released for the day. Again, it's micromanaging from the comfort of their climate-controlled desks. 

Management clearly tends to play favorites with several of their pet employees and doesn't really care about the rest of the team. One Service Manager at my branch is incredibly rude, condescending, and a pain to deal with the majority of the time. He's also openly dating another Technician, so don't be shocked at the nepotism factor that comes into play here. In any other company, this would not be tolerated, but upper management obviously plays favorites. 

Workplace culture is a mixed bag and has its moments, however, most of the time it's Toxic, Hostile, Biased, Micromanaged, and Disengaged with an extremely high turnover rate for a branch this size. 

The hardest part of the job is trying to find a balance between dealing with managers' personalities. The branch manager is all about numbers, selling, customer retention, and constantly improving the workflow process, which is what you must have in order to create a winning team. Yet, another manager is gruff, opinionated, and hard to communicate with on most topics and makes you want to toss a brick right through his blubbering pie hole. 

Although Hawx spends a great deal of money expanding its service areas, the salespeople they hired often mislead, misrepresent, and bamboozle new customers into signing an agreement that for services which they do not need. They tend to promise customers services that we cannot legally perform in California and then the Technicians look bad when we tell the customer that we cannot perform a specific task due to various state structural pest control laws. 

Hawx is heavy-handed when it comes to irresponsible behaviors as it should be, however, if you are part of the management click, they are willing to sweep certain things under the rug that would result in instant termination for a regular employee. Multiple examples are withheld for the purposes of this review. 

I cannot in good conscience refer anyone to this company unless they have no other viable job prospects. There are many other Pest Control companies in the area that know how to treat their employees with the respect that they ultimately deserve. Hawx is not one of them, so avoid this place at all costs.

It should also be mentioned that the Apps that are used to service accounts are Pest Routes and their proprietary app called Digital Technician. DT is a terrible application that often crashes and creates more issues than it solves. You have to switch between apps to determine the history of the account, and other critical notes pertaining to the job at hand, which is a waste of time. Hawx needs to stop wasting money on the App and start paying Technicians what they are worth if they want morale to improve. 



By far the worst company I ever worked for so money hungry and would lie at the drop of a dime. I remember a meeting we had and we didn't have the material to properly service homes so management told everyone 2 still spray the homes and charge these people for them, and this happened on many occasions. This company is quick to throw you under the bus for their mistakes, no proper training whatsoever! They will have us spray clients homes that didn't need to be sprayed 4 months too much pesticide can cause sickness or death and they know this but yet they do it anyway and charge people you have a lot of complaints dealing with customers because their accounts were charged and wasn't supposed to be they will put you in uncomfortable situations because of the hunger for money and the greed this company only looks out for themselves and who's apart of their system and will go along with anything they say I advise anybody with intelligence to drop the services and sue if you have to and they are very good at manipulating the situation is basically throwing the technician under the bus when it's not up to the technician to spray the homes it's up to the office and management. This company is very deceitful and Miss mislead customers constantly by thinking that their homes are being sprayed correctly, honestly and safely. Again half the time they're not even using the correct product to spray the homes this company get five thumbs down in my opinion.. and by the way they had me spray homes with no training and no license, we drove around and Company vehicles with expired license plates and no insurance but they always say that the card is coming and the new license plates will be coming. And that what was occurring when I was working for this silly company. Speaking out against the wrong doing against customers falsifying information and misleading them thinking that we were actually spraying their homes with the correct product I was terminated, customers will personally called me in and cancel contracts the Hawks will have us trespass on their property spray their homes and charge them when the office New that we would no longer happy mission to cross on their property because they canceled the contract again their money hungry and they would put you in danger for that money because trespassing is illegal..

DONT WASTE YOUR TIME APPLYING HERE!

I was originally hired on for the scheduling department. One of the managers asked me if I wanted to join the billing department  because they needed someone that spoke English and Spanish. I wanted to be nice and I let them know that I would do that for them to help them out and so they can see that I wanted to help out with what I could.

After a while I was told that I “was not meeting the teams expectations” so the former billing manager wanted to let me go but they wanted to “GIVE ME A LAST CHANCE” to show them that I can “improve” and I was moved to the customer service department.

After a while being in the customer service department, I went to speak to the manager and I asked for a raise due to me being bilingual and me being with the company OVER A YEAR. She stated that she was going to speak with the owners and get back to me. 4 MONTHS PASSED and I didn’t here a word from them.

Then they finally decided to let me go due to “LOW PERFORMANCE” and “NOT HANDLING A CALL APPROPRIATELY”. I was just recently told on my last training that I was doing my job and I was doing just fine.

It was towards the end of closing hours and a customer DEMANDED to speak to a manager when there was no manager available at that time and I gave the customer a couple of options. I then proceeded to end the call due to me only being able to do so much and not having a manager available towards the closing hour and ME BEING THE ONLY ONE ANSWERING THE PHONES AT THAT TIME. 

They claimed that they gave me “multiple warnings”. They never had it written down on paper and they pretty much took a cheap shot.

THERES ALSO FAVORITISM!! They don’t really care about the office people and treat their sales reps like “their golden children”. It’s a family owned business and if you don’t have a family member working there then good luck staying there because they’ll treat you like garbage. 

MANAGEMENT SUCKS!! They don’t care for you at all unless you suck up to them or if you know the owners some how. 

OVERALL DONT WASTE YOUR TIME WORKING HERE OR APPLY HERE!! They care more about the customers, sales reps, and MAKING MONEY IN WHAT EVER WAY THEY CAN!

They could care less for the rest of the employees. THEY PRETTY MUCH FIRE PEOPLE FOR BREATHING!!!

For me it was to show up, ensure my team(s) had work within their roles, design new opportunities for data analysis for the managers above me, or ensure that my second team had the structure they needed for assisting operations and sales. Generally consisted of putting out fires or attempting to get communications from different roles to help organize gaps in communication. Then it would be working on my own projects from competing departments who didn't want me working on eachothers projects,  or writing how tos, policy and procedure, training, or managing general well being of the teams.

I learned a ton. How to navigate silos, how to always advocate for what I believe. How to be bed at something long enough to be good at it. How to be responsible for a team. How to own my own mistakes. Just to name a few. 

Management had their own goals and directives from each other. Cross competing goals, objectives that were unclear or out of alignment, shifting of responsibility due to lack of roles. Management was hard because they were a title based company, not a role based company. So many individuals had titles but would not fill the role of their title, someone else would fill that role, even if their title did not apply to that role.

Culture in the workplace started ma and pop, and turned corporate. I stuck around because I loved the people. The problem with sales culture is being told what you want to hear or power games being played. 

Hardest part of every role at hawx is that you have titles incomencerate with your role OR you have an entry level role with multiple directives to follow. Hawx would always say "here is your priorities". You cant have multiple priorities unless they overlap in some meaningful way to become one overarching priority. 

Most enjoyable part was being in it together with good people who wanted to serve eachother. Even managers who were hamstrung by upper management would do what they could. Typical corporate workplace. 

I saw Hawx were hiring, b/c I was looking for a job, and I had to write a review.  If you are not a sales rep, they  don't care.  You can work 90-100 hours a week in all types of weather, and they want you to treat regardless of what the customer might want.   If it is raining, they want you to treat, to windy for mosquito, still treat, just make that money.   Sales reps are treated like Gods, they will make up fake accounts, and use phony credit cards, but they can keep their jobs, even after you show proof, they just say it's a mistake on the sales rep, but if you don't service a house b/c of customer service b/c the customer wants everything done on same day, they will write you up b/c your completion percentage is below industry standard, and to many write ups, you get let go.  Sales reps will do anything it takes to get the sale, even forging signatures, but again nothing is done about sales rep, even after proof of signature is obtained.  Management keeps changing policy every month and promises aren't kept by upper management.  If you aren't in the main core, don't worry about advancement.  But if you just need a job, do it, but don't plan on growing with Hawx.  Branch Level management was about the only thing good, about company.  He was just under strict orders as he truly cared for his techs and stood by them to corporate.

DONT WASTE YOUR TIME APPLYING HERE!

I was originally hired on for the scheduling department. One of the managers asked me if I wanted to join the billing department because they needed someone that spoke English and Spanish. I wanted to be nice and I let them know that I would do that for them to help them out and so they can see that I wanted to help out with what I could.

After a while I was told that I “was not meeting the teams expectations” so the former billing manager wanted to let me go but they wanted to “GIVE ME A LAST CHANCE” to show them that I can “improve” and I was moved to the customer service department.

After a while being in the customer service department, I went to speak to the manager and I asked for a raise due to me being bilingual and me being with the company OVER A YEAR. She stated that she was going to speak with the owners and get back to me. 4 MONTHS PASSED and I didn’t here a word from them.

Then they finally decided to let me go due to “LOW PERFORMANCE” and “NOT HANDLING A CALL APPROPRIATELY”. I was just recently told on my last training that I was doing my job and I was doing just fine.

It was towards the end of closing hours and a customer DEMANDED to speak to a manager when there was no manager available at that time and I gave the customer a couple of options. I then proceeded to end the call due to me only being able to do so much and not having a manager available towards the closing hour and ME BEING THE ONLY ONE ANSWERING THE PHONES AT THAT TIME.

DONT WASTE YOUR TIME!!

This company only cares about money and that’s it. Customers are serviced the same based on what the sales rep sells. Sales reps have no pest control experience and are not trained yet they tell the licensed applicator how to service and if you don’t your written up and reprimanded. If you try to service a house using professional Integrated pest management solutions instead of just the spray, granulate and eave service then you’ve done it wrong in their eyes when the customer needed less treatment or a different treatment. They overuse insecticides and services to give a show for the customer so the customer feels like they get their money worth but when a real problem comes along they limit the methods of treatment so much that you can’t properly do your job and yet you will be blamed for it when the customer is upset. They do not follow the label on pesticide use properly and encourage technicians to apply pesticides even when it isn't necessary. Management is a joke and treats you like a child instead of a trained pest professional and adult. They don't allow you to think or act for yourself, if your not one of their puppets just blindly following their lead they will write you up or give you a talking to. If you know proper IPM and want to use that instead you won't be able to. They don't care about that they only care about the assembly line treat every house the same regardless of the issue. Do not work here unless you have really thick skin and only care about a paycheck.

To start off being a driven individual will help you through your a pest control experience, as any job there are ups and downs, once hired on you will be trained, now taking in knowledge is different for everyone, through a book I’m not good but hands on I can adapt rather easily, so to start off training you can get a hands on experience of what is to come with a fellow employee who is licensed. After completing your test to become a licensed technician , depending on circumstances, you will eventually start your first route, of course the managers will be there for any questions or help needed along the way, while getting trained you will not come across all situations needed to handle the job alone, the other experienced technicians are also available through a group texting app to communicate when faced with any type of dilemma, trust me they have been there and done that. So no need to get stressed when applying products safely and securely on any given customers property, residential or a business ! Overall you will meet awsome customers , great employees, and flexible management, I personally have a medical disease that means I may have to miss a day for any appointment needs. And just simply advance a day off and you can take it. While on the job you will gain tons of pest control experience. That knowledge can be taken and applied to many friends and families houses. 

Worked for Hawx for a bit and here is my take from a management POV
Hawx does not really know what it wants to be. On one hand it uses great equipment and has great local leadership. On the other hand it is lost on how laws and regulations differ from state to state. We had a lot of problems with the Door to Door team. A lot of lying on their part and upper mgmt was warned and did nothing. Then they acted like they cared after the fact. 
There are basically 3 teams in the organization. You have Scheduling, Operations, Branch. The branch takes the hit for everything, Scheduling rules the roost and Operations changes its mind daily. None of the 3 communicate. 
Be careful working here. They seem great and you are offered the world in the summer. During winter they will demand full time commitment without giving you fulltime employment.
You may be fine and honestly if you are new to the biz its a great way to get your certs but then you will and should find better employment. The whole thing seems like they are trying to get numbers so they can bloat the company and sell for a profit. Local mgmt is blanket managed/micro managed to death.


DO NOT WORK HERE!! I cannot stress that enough. The entire company is a joke and they don’t care about the employees. Rule changes every week, never have proper PPE for the jobs, it’s stressful. The managers will lie just to protect themselves so don’t try to depend on them. Summer is the only time you will get a good paycheck of course, and that’s honestly the only good thing. Good luck during the winter. You will work in below freezing temps and snow. The office never listens as well when it comes to certain accounts. You will tell them the customer no longer wants service from hawx and they will just put it back on your route the next day without the customer knowing. You can put clear notes customer is done and they will still send you and have you to deal with that angry customer. Pay and benefits are a joke. No advancement opportunities or raises, no matter how hard you work. No sick or holiday pay either. They suggest that if your sick to call in a couple days prior. Seriously.. read that again because it’s the truth. I suggest not getting service or a job with this company, and if you do best of luck.

Top Job Titles	Average Salary
Pest control technician 19 salaries reported	$77,026 per year
Sales representative 63 salaries reported	$100,316 per year
Door to door sales representative 10 salaries reported	$13,000 per month
Marketing intern 111 salaries reported	$22,002 per month
Inside sales representative 1 salary reported	$95,000 per year

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