counselor

case manager

health navigator

revenue cycle specialist

recovery specialist

Haymarket Center

Coming into this job as a case manager, I knew it'd be challenging and that we'd be understaffed and under-resourced and all of that. I've been working at Haymarket for almost 4 months and it has been more toxic than it has had to be. The co-workers and management are the most challenging and stressful, not the clients experiencing withdrawal or with anger issues or sever mental health issues. I'm lucky to have a decent supervisor (one of very very few OK ones) but, even then, the programs are ineffective, the rules seem to change every other day, there's little to no consistency, you have to watch out from other staff stabbing you in the back or simply bringing you down. A lot of people get away with simply not doing their work without any consequences and other staff have to pick up after them. Most people are dreading to come to work besides the few that love their job and that's because they are recovering addicts themselves and find a lot of meaning in working with this population. Haymarket lacks professionalism, organization, accountability, standards, authenticity, and more. I was blessed to have a good education for the field and it doesn't take much to understand that Haymarkets general approach isn't really helping the clients - it's simply ineffective and about sticking to a schedule and making ppl do groups, but not about client's personal goals or what they leave treatment with. 
In short, it's obvious that haymarket doesn't really care about its staff or clients. They are to make money, heads on beds over quality of care/treatment. 
If you are thinking of working here, it's good to get some challenging experience but it's not worth it to stay too long. 
Another thing - CADC! They have CADC classes (often for case managers to become a counselor) that you can do while working there but be warned that it depends on your supervisor if you really get to do it! Most supervisors just want to use you for your time and work and don't care about you moving forward in your education. I know some supervisors discourage people from taking it and will even make sure that you can't because then that means they have to worry about filling their case manager position and because they don't want anyone else to move up. 

My biggest problem working here was the staff. I can deal with difficult clients, that's to be expected; difficult coworkers is another story.  I came in feeling like an outsider, and left feeling the same way. The administrative management does little for the staff outside of the one time they bought pizza for everyone in the building after people were forced to come in on a -40 degree day. 
I went full months without even seeing my unit supervisor, and no one seemed to notice or care. The place was growing dangerously understaffed before I had left. I had met a few people I liked, but many of them quit to find more lucrative positions elsewhere, leaving only the remaining bitter and burned out souls that still filled the trenches. I often felt like many of the veteran employees largely grouped together and any new employee largely became an outcast. Beyond this, the higher your education, the more it seemed like people resented you. There was almost constant infighting among staff on our unit, and it felt like no one could get along. People were constantly talking behind each others back, then trying to get me to take sides. It was definitely an every-man-for-himself, street culture environment. At one point I was doing almost impromptu individual sessions with the security staff because they felt so burnt out and neglected.  

Pros:
- Health Insurance isn't bad
- Potential clinical supervision
- PTO days
- Flex spending accounts
- Easy to get to via train
- In an upscale neighborhood

Cons:
- Working with staff with the mentality and pettiness of teenagers in high school. 
- Working under an administration that largely forgets that it has staff, and acts on financial interest above client interest or safety. 
- In a cycle of under-staffing fueled burnout, resulting to low morale, and leading to high turnover.

Haymarket Center is the epitome of a dog and pony show. Their mission is in helping a population that everyone else has given up on and turned away. However, their execution of this mission is mediocre. Many staff members complain about lack of training and support and I experienced that early on in my time there. The administration only cares about putting on a good face to investors and governmental entities. However, their treatment programs are chaotic and mismanaged. Most of the time there is only one staff monitoring anywhere from 16 to 24 clients on a unit. Policies change weekly and administration is always reactive and never proactive. Policies are created without any input from the staff that will be having to execute those policies. Haymarket Center has many great staff members, supervisors and managers that really do want the best for the clients and staff alike, but there is not enough to correct the toxic culture that lives here. I've witnessed a lot of mistreatment to the clients at the hands of staff that don't enjoy their work and appear to be resentful of the population they are entrusted to treat. When you do the right thing and notify these staff member's supervisors, it seems that they just sweep it under the rug due to being short staffed. Retention rate is horrendous and every program is always understaffed. If you choose to work here, prepare yourself to be under a great amount of stress. Also you may have to learn the right way of doing things by observing what not to do. It is rewarding helping the population that Haymarket Center serves, but be prepared to be employed in a toxic workplace.

Every day at Haymarket as an intern was a surprise. None of the surprises were negative, and I think this was inherently true for everyone regardless, and not to be blamed on my in-college, youthful outlook on life at that time. 

The clients of Haymarket were not who I expected them to be. I was prepared for the worst of the worst, and I got the best of the best.
 
I was treated with respect and given many opportunities when I was ready for the challenge, and I was given a break when my supervisor could tell I was having a rough day/week.

My supervisor(s) were caring, fun, and well-educated. They all cared about the clients and they did their daily duties with respect and mindfulness towards others.

I learned to be more mindful of my surroundings and my speech. I practices professional intervention and case management skills, and learned how to be more understanding of those with many different stigmas and tragedies attached to them.

Haymarket Center is a fast pace environment. My typical work day consist of face face interaction with clients screening /referrals and linkage to the communities 

I have learned a vast amount of information regarding substance abuse, client center approaches.

Management is fair, however it is who they have to provide in provision/directives.

The work place culture is diverse. Allowing the opportunity to meet different people,, learned, understand and work in a environment to provide optimal care to the clients.

The hardest part about the job can be those who they have place in leadership: Supervisor or coordinators (some).  The pay is very low unless you are hire for a grant program, and they do not acknowledge educational degrees.

The most enjoyable part is being present in spite of the work place challenge. Proving assistant, empathy, rapport building motivation and encouragement to the clients to gain and new healthier life style.

Strong executive leadership from the CEO, COO, and Director of Human Resources. Excellent opportunity for additional training opportunities & easy access to free CEU’s. Staff are always encouraged to consider preparing for advancement & are given opportunities to participate in an internal addictions counselors training program. Supervisors are always encouraged to approach executive team members with ideas to improve programming. Excellent healthcare packages, good employer contributions to retirement plan, & an extremely generous time off policy. Staff are given five and a half weeks of paid time off annually. Organization also has an articulation agreement with Adler university where employees can receive 50% off of tuition if they wish to pursue a master’s degree or Ph.D. thanks to the CEO. The work at any level can be stressful but you’ll get a lot of support from co-workers up to the CEO and every level of management.

Workdays can vary, constant movement, and things that must get done. There is never enough time in a day. Census is priority. Most of the management team is kind and supportive. Upper management you rarely see them around. Pay is low for duties asked to complete. Lots of trainings some helpful and many redundant. Ongoing staff shortages which probably contribute to more staff turnover. You can tell that some people come for a check only but then you watch those people grow and advance or find better paying jobs and leave.  The hardest part of the job is being self-directed, having excellent time management, and remaining flexible. The clients are truly the most enjoyable part of the job as they can have lots of personalities that can help you sharpen your skills as an employee.

I am currently a retired part time employee at Haymarket....seeing clients as they prepare to leave to discuss their plans to stay with recovery...also assist Haymarket Management with newsletters, client information - books, brochures, etc. Seeking part time employment closer to home....family concerns.

When Admission Coordinator my focus was to keep the beds full for both the incoming clients and the financial support of a not-for-profit organization.  Found the work challenging but rewarding....learned some much over the years regarding addiction, mental health, insurance and the grant world. 

The  hardest part of the job would be some of the staffing shortages and motivating existing staff to step up for the client's benefits.


Endless rewards for me ...seeing clients recover, seeing families reunited, knowing that each day we did the best with team work and management support.

With this being my first job as an LPN, I will say that it has been a very good place to gain a diversity of skills and experience for future jobs. A typical day at work consists of providing care for those who deal with addiction (receiving physician orders via telephone, collecting patient data for incoming detox clients, assisting in medical emergencies of all residential units, providing emotional support and basic nursing skills aiding the client to health). I will be honest, this is a very STRESSFUL environment and things tend to get overwhelming for the nurse being that you carry all genders assigned to your unit, including residential units, under your license. So liability is crucial here. Overall it has been a wonderful experience, however HIGHLY UNDERpaid for the work performed here.

I would arrived 30 minutes early and start reading the relay notes from previous shift regarding what went on in the unit and check if there was any issues with clients. Check attendance and escort client to the cafeteria for breakfast. I would perform intakes, assessments, service plan, and if need it  take a client to his doctor's appointment. i truly believe that you must have compassion and treat clients with dignity to make them feel safe. As counselors or case managers we must follow a code of ethics and that was the hardest part of the job. My peers were there just for the money and not treating clients professionally and did not have any boundaries. I really enjoy listening  and helping clients with the issues they have in their lives.

Top Job Titles	Average Salary
Counselor 2 salaries reported	$52,250 per year
Case manager 1 salary reported	$20.00 per hour
Health navigator 6 salaries reported	$49,065 per year
Revenue cycle specialist 4 salaries reported	$78,270 per year
Recovery specialist 1 salary reported	$20.00 per hour

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