product designer

growth marketer

senior data science manager

senior product manager

senior product designer

Headway (NY)

Working in a mental health agency that specializes in insurance verification and billing has proven to be an invaluable asset to my private practice. The agency plays a pivotal role in ensuring the financial health and operational efficiency of the practice, allowing me to focus more on providing quality mental health care to my clients.
 The management's commitment to excellence and continuous improvement creates a supportive work environment that directly impacts the quality of service we can offer to our clients. Navigating the ever-evolving landscape of insurance regulations and dealing with occasional complexities in the billing process can be challenging. However, having the agency's expertise and support significantly mitigates these challenges, allowing me to focus on client care without undue administrative stress.

A typical day involves collaborating with the agency's dedicated team to streamline the insurance verification and billing processes. This includes verifying clients' insurance coverage, submitting claims, and managing the reimbursement process that contribute to the smooth functioning of the administrative aspects of the practice. This experience has not only enhanced my professional expertise but has also allowed me to navigate the complexities of insurance systems with greater confidence. 
The most enjoyable aspect is witnessing the tangible impact of the agency's services on the efficiency and financial health of my private practice. Knowing that I can rely on a dedicated team to handle insurance-related tasks seamlessly enables me to prioritize my clients' well-being and concentrate on the therapeutic aspects of my work. The agency, in essence, serves as a lifeline, enhancing the overall effectiveness of my practice and contributing to a positive and fulfilling professional experience.

Pay rates here are good but everything else about Headway makes it a place to stay away from. They are always understaffed making it impossible to get prompt support and recently live chat was turned off for weeks because they were behind. Live chat and first level support folks are not trained to do much so expect to wait days for a response from "xyz team" and hope they understood what you are asking for or you will start all over. The level of training and understanding in important areas for their support staff is negligently low at best. The people are all very nice but they cannot help with what they have not been trained on. Leadership only wants to make money not actually provide meaningful support when therapists need it so good luck if you ever have any insurance issues with clients, you will get screwed but they will offer to "pass along your feedback" for improvements that never materialize. Headway lacks implementation of a variety of basic business functions and policies to protect therapists and clients. They also advertise that there are referrals available but that doesn't actually happen as it is advertised. When asked about it they admit their volume is very low and they state they don't actually track them so they have no details to provide. What you will get instead is them telling you ad nauseum how to market your own business to bring clients there and share the profit with them. None of these platforms are great but Headway is awful if literally anything goes wrong and there doesn't seem to be much desire to improve in these areas so join at your own risk and know you will be left unsupported.

Headway has been a pleasure to work with as a contract counselor. It has allowed me to facilitate a small remote private practice while I work full time. Headway has no minimum client caseload, so it provides a great deal of flexibility to take on a manageable volume of clients without burning out. I work full time within a short term treatment model, so it's also been very rewarding to have the chance to work more long-term with clients and be a part of their growth and progress from beginning to end of their care.  Headway is constantly improving their services and I've never had an issue with payment or customer service. I appreciate the value the organization places on supporting both clients and providers equally. They've invested great deal of time, energy, and resources into supporting providers with documentation and compliance practices.  Headway is extremely well organized and user friendly.

Working at UpSomething Inc. was a mixed experience overall. The company culture was fast-paced and driven, which kept things exciting but also occasionally overwhelming. As a Customer Support Associate, my day-to-day involved handling a high volume of inquiries through email, chat, and phone—sometimes without adequate downtime between cases.

One of the highlights was the team: my coworkers were genuinely helpful and supportive, and we often collaborated to troubleshoot issues or brainstorm better responses. Management, on the other hand, was hit-or-miss. While some supervisors were responsive and understanding, others lacked clear communication or didn’t seem fully in touch with the realities of frontline work.

Pay was decent for an entry-level position, and there were occasional performance bonuses, but upward mobility felt limited. Training was solid at the beginning, but ongoing support could have been more structured.

If you’re looking for a stepping stone into customer service with decent pay and great teammates, UpSomething isn’t a bad place to start. Just be prepared for a high workload and sometimes inconsistent guidance.


Working as a manager requires strong leadership, communication, and organizational skills. A successful manager oversees daily operations while supporting and motivating their team to reach shared goals. This role involves planning schedules, delegating tasks, resolving conflicts, and ensuring that company policies are followed. A good manager actively listens to employees, encourages collaboration, and creates a positive work environment where everyone feels valued.They provide clear expectations, consistent feedback, and opportunities for growth. Managers must also analyze performance, make data-based decisions, and communicate effectively with upper leadership. The position requires flexibility, problem-solving abilities, and professionalism when handling challenges. Overall, a strong manager plays a key role in team success by promotingefficiency, maintaining high standards, and helping employees feel supported. The job can be demanding, but it is rewarding for those who enjoy leading others and improving workplace culture.

I have worked with headway for about 3
years as an independent LCSW with my own private practice. I have found Headway to the best among all the companies offering similar services to providers. When I started my private practice I signed up for three other companies that help providers connect to new clients and bill insurance, but now Headway is the only one I use. They have the best rates, technology and people. They are very quick to respond when there are issues, such as discrepancies with insurance coverage. They handle everything with the insurance company and client regarding billing, saving me a lot of time and hassle. Every support person I have interacted with has been kind, professional and helpful. 
Their platform is also user friendly and they seem to add improvements on a regular basis. It’s also robust enough that you don’t need to have a separate ehr, which is a nice cost savings. 

Listen.... I knew going into this that referrals would be minimal if any. Headway is for providers who already have a caseload or who are able to market for their own referrals, but who maybe haven't been able to get on certain panels for whatever reason, and want a slightly higher reimbursement rate. You can move your clients that you already have to this platform pretty seamlessly. I don't see a lot of clients because I also have a full-time job but for the clients I do see through Headway, I'm completely satisfied. Have never had a payment not come through and have not had a claim denied. The EHR is a little cumbersome, but once you get used to it, it has really helped me organize my notes better... So honestly Headway is for the established provider who wants help with billing and credentialing. Not for referrals to fill up your practice...

Headway is integral to my success in starting and thriving in my private practice.  Headway took the confusion and cost away from becoming credentialed with a number of health insurance products.  I was able to focus on the parts of private practice that were important to me, including providing care to clients without being overwhelmed by insurance and billing issues.  Headway has been transparent in communications regarding their process and updates on insurance to me as a provider.  Headway also seems to strive to improve their process, most recently by offering better communication with client issues.  Payment has always been timely.  

I was skeptical of working with Headway before, but once I joined through their streamlined process, I never looked back with a single regret. 

Headway allows me to focus more on providing quality patient-care while demystifying all things insurance for both my patients and myself. Headway has wonderfully helpful tutorials, templates for all of your basic needs, including intakes and SOAP notes, and has wonderful customer service. Whenever I've needed assistance with anything, it was easy to get a hold of a representative to navigate my query. 

Compared to some other companies, Headway offers a fairly decent rate of compensation to providers, as well as free continuing education through Violet. 

The EHR Headway provided is poor designed.  Providers are mandatory enrolled in all insurance panels and providers are not given option to choose which insurances that they don't want referrals. There is no phone number for my clients to call for billing issues or Headway platform issue.  Headway relies on providers to pay out of pockets for other marketing platform to get referrals and they send out multiple pushy emails in the first month to make sure providers are seeing clients so they could get a cut. Headway does follow up with every single complaint. However, they can demand providers to meet with them without compensation or refusing to release brief reason or date of service that is related to. Headway staff is instructed to use threats to communicate with providers if they don't generate enough billing hours for Headway. 

Top Job Titles	Average Salary
Product designer 11 salaries reported	$245,245 per year
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Senior product manager 3 salaries reported	$202,433 per year
Senior product designer 5 salaries reported	$200,340 per year

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