physical therapist

speech language pathologist

occupational therapist

physical therapist assistant

certified occupational therapy assistant

HealthPRO Heritage

What is the best part of working at the company?
The best part of working with this company was my direct, on site coworkers- we truly made a great team 

What is the most stressful part about working at the company?
The most stressful part of working for HealthPro was the inconsistent handling of compensation and benefits, including how long-standing discrepancies were addressed. I had PTO taken away from me after accruing it for 10 years without prior notice- due to “policy change” and they would not adjust my compensation to make up for the loss.  This created a sense of instability and made it difficult to feel fully valued as an employee. Which ultimately led me to leave the company. 

What is the work environment and culture like at the company?
The day-to-day work environment among staff is supportive and team-oriented, and I’ve built meaningful relationships over my time here. However, at an organizational level, the culture does not consistently reflect value for long-standing employees. Decisions around benefits and compensation, including the removal of PTO without prior notice and lack of adjustment to offset that loss, created a sense of being undervalued. This impacts trust and makes it difficult for employees to feel secure and supported long-term.

What is a typical day like for you at the company?
A typical day was heavily focused on meeting high productivity standards, often 90% or higher, while managing constant changes in caseload. I consistently exceeded those expectations, but there was little to no recognition or incentive for doing so. Over time, that lack of acknowledgment made it difficult to stay motivated, as it felt like performance was expected but not appreciated. Instead, I had PTO taken away from me after accruing for 10 years, and had no movement on my compensation to make up for the loss of such an important benefit. This ultimately led me to leaving the company.

In the last 15yrs working as a home health clinician, I have seen quite a bit, but this company is a circus. They basically sign contracts with struggling agencies and agree to provide therapy services for those agencies at a lower cost to the agency. HIGHLY deceptive practices when it comes to interacting with staff. They will tell you whatever they think you want to hear. You will only hear from Healthpro management when they want something new from you. Plan on routinely driving many miles outside of the coverage territory they initially assign to you. That territory will grow on a weekly basis. Their schedulers are short staffed and reside out of state so they are not familiar with the region, which becomes even more problematic when being asked to cover evals and admissions outside of your area. When they took over the therapy services in October 2020, they've managed to run off nearly all of the good therapists and managers in 4 short months. Most of the remaining staff are looking to leave as well. They are extremely desperate for therapists in CT right now... They will tell you it is because they are expanding, but it isn't true. When they takeover therapy for each agency, they essentially re-hire all of the current staff already present at the agency. They are desperate for staff because nobody wants to work for Healthpro. I wouldn't be surprised if they had their contract terminated, or chose not to renew their own contract with the agency based on their performance thus far. Find another employer and don't believe anything they don't put in writing on a signed offer letter.

THIS JOB IS TEMPORARY!! They WILL NOT TELL YOU THIS. Please do not waste your time!!!! All of management lies to you constantly. The company is very secretive. Your job is always on the line and NOTHING is confidential especially with HR. They make promises that they never keep. They always hire people and then get rid of them. So basically they will treat there workers good at first .... then it falls all apart!! The TURNOVER IS SUPER HIGH! the whole Medical Review Specialist department just left and the previous                group all got fired with a two weeks notice !! Your bosses are RUDE and INCONSIDERATE. It’s so hard to work for people like that. They are lazy and talk to you like you are nothing. Our work meant NOTHING to these people. They give you work that’s impossible to do. This company is going to fall apart. What boss literally tells you “ the company is probably drafting letters to let you go “ “ screw them over before they screw you “ “ we will write you all reference letters” Now that everyone is leaving sooner than expected they want to hire more people TO CLEAN UP A HUGE MESS THEY CAUSED!! Then they will go electronic in a few months and fire you... then you’ll be looking for a job all over again. Two people left first and instead of listening to us about replacing them they gave us all of there work that we couldnt do so now EVERYTHING IS A MESS!! STAY AWAY. Dont be apart of this tragedy. This is what happens to a company when they change management and ignore there employees concerns . SICKNESS goes around crazy in the building. The building is disgusting and no one ever cleans it. It’s just a nightmare. I could literally write a book. Just save your time and protect your health. Work for a company that really appreciates your hard work.

Working with a contract therapy provider can be challenging, and unfortunately, my experience was not what I had hoped for. While there were some positives, such as opportunities to work with a variety of patients and settings, the overall focus felt more driven by metrics and productivity quotas than by quality patient care or employee well-being.

Communication between the therapy team and management often felt disconnected, making it difficult to address concerns or suggest improvements. Therapists were frequently expected to take on heavy workloads without adequate support, leading to burnout and frustration.

The culture seemed to prioritize numbers over people—both staff and patients—which diminished the sense of purpose and teamwork that I value in a therapy environment.

Advice to Management:
Shift the focus toward creating a more therapist-centered culture by addressing workload concerns, prioritizing collaboration, and supporting employees’ professional development. Focusing on quality care over productivity metrics would lead to better outcomes for patients and a more fulfilling environment for therapists.

I was with the company for two years and worked as a Remote Recruiter in pediatrics. When I started, the company values were much in alignment with my ideals, but as my tenure continued, we began to see changes. HealthPRO Pediatrics is the newest division, and it was exciting to be part of the growth and progress we were seeing. At the time we had locations in eight states. There were changes in leadership and we began to see changes in culture and benefits. It was very convenient working from home, but you did need to have good boundaries. They did change insurance plans which were not as good as they were prior, as well as some other company perks that really support our clinicians, such as CEU support and other educational opportunities. Communication regarding these changes was not always delivered correctly to the right parties. As a recruiter, I often would get feedback that benefits I had shared prior were no longer available, though they were good at keeping a commitment to what was discussed. Feedback to leadership was also often not well received in terms of competitiveness of benefits packages in the market. KPIs were constantly being re-evaluated and it was hard to know what was expected of you towards the end of my employment. It was a very rewarding experience. I worked with some great people and learned so much, but in the end did look for an organization that did align with my own values. 

This company had a lot of potential, however it's a bait and switch. I was a rehab tech and was told by the recruiter and the rehab director that I was going to be working with the patients. However when I started working I was doing almost all clerical work and aspects of the directors job she didn't want to do. Management severly lacks ability to do the job. Equipment breals down frequently and there is no sense of urgency from Management to get it fixed. This puts all the staff behind on their work. You are then blamed when something isnt done despite not being able to complete the task. They over work the clinical staff and have a high percentage for productivity that they blame you for if it is not met.  Staff is very clique like and they talk about staff and patients behind their back all the time. 
 Pay is super low. They state 30 hours is full time and if I was to work thst amount each week they would significantly cut my pay. They don't give raises or bonuses. They were going to give 15 dollars a person for a Christmas lunch However they claim they donated it to the hurricane relief without telling anyone. They also don't pay holiday pay but expect you to work on the holidays. They don't have employer match for a 401 k but your required to put 9 percent in.  Run don't walk. This is not a good company at all

I had multiple phone calls with the area director looking to start with a program manager at an ALF the company had a “contract” with and in order to meet full hours I can split and cover at another facility. I loved how the flexibility sounded and had a great offer for pay, however the Friday before I was scheduled to start, the area director quit and another person took their place. I had been contacting people throughout the week to confirm me starting and didn’t know of the change until last minute. On Monday the facility had no idea I was coming, contracts with local vendors and rehab sites were never established, there was no organization or groundwork attempted in preparation for starting to staff their rehab program. The new area director made an attempt to start at the site, unfortunately the other facility I was promised to work at had no interest in me being there, and due to caseload and no work being present I was then told that I will now be per diem and no longer full time. There wasn’t even an attempt for looking internally for a position at other sites for picking up work. It was an awful experience, the only good thing I could say was that the people at the ALF site I was supposed to work at were at least pleasant.

What is the best part of working at the company?
Many locations. HealthPro pays very poorly.  Turnover in staff is significant.  HPH offers horrible benefits, unless you ask for a review they don’t offer you one.  Years with HPH, because I loved what I was doing, taught me HPH corporate doesn’t value the front line staff.  Years without pay increases. No job growth opportunities.  Unfortunately the frontline leadership only has so much influence.  Biggest thing to be aware of is taxes.  I had to pay 3 state taxes. State of HPH corporate headquarters think DE, the state my job location was in and the state I lived in.  

What is the most stressful part about working at the company?
Inability to speak freely to regional and national directors. No job growth opportunities. No options for pay increases.  Horrible benefit package.  Having to pay taxes to multiple states. 

What is the work environment and culture like at the company?
The company contracts to offer rehabilitation services at established facilities.  The facility I worked at was magnificent.  The direct team leadership and core staff were extremely supportive. 

What is a typical day like for you at the company?
Long commute rewarding client and colleague interactions.

What is the best part of working at the company?
Working within the school system is an extraordinary opportunity where if you are a driven, experienced therapist, the fact that there is no micromanagement, is refreshing. HealthPro has been easy to work with, provides competitive pay and provides contacts/ supervision as needed.

What is the most stressful part about working at the company?
There has not been a stressful part about working as a contracted employee with HealthPro within the school system.

What is the work environment and culture like at the company?
Again, being a contracted employee through HealthPro for the Orange County Public School system in Orlando, FL, I was not working directly with the "company", but was provided with the resources and support as needed. I have enjoyed the ease of communication and support.

What is a typical day like for you at the company?
In the school system, the typical work day is within the typical public school system day: IEP meetings, meeting/ collaboration / consultations with teachers and support staff; providing direct student support as indicated on their IEP/ 504 plan; MTSS/ RtI process; reevaluating students as needed.

I have had a PTA license since ~1994 and have worked in most settings. I have worked for worse companies, for sure, but this one is emblematic of why you might want to reconsider getting a degree in therapy. Go get your PA-C or ARNP, you'll be much better off.

Healthpro-Heritage is not a company to get a career from, only a job and paycheck. You are being utilized when profitable, in a systematic way, or left with no work. If you were to complain about this to management, they would gas light you and tell you it is a bad time for the industry. Their value added material that is supposed to differentiate them from their competition is not very good, but don't bother telling them, you'll get gas lighted. They don't provide raises* or meaningful retirement (their discretionary 401k match is pathetic, same for bonuses). I doubt the C-suite folks are taking cuts but it is a private company, so who knows. I do know they passed along ZERO to the employees from the 2017 corporate tax cuts, nada, *but were quick to cut salaries when medicare reimbursements were decreased, during the pandemic to boot! I did like my immediate supervisor, despite the fact she towed the company line, and especially my co-workers.

There are better companies to work for as a therapist and you should seek them out.

Top Job Titles	Average Salary
Physical therapist 1473 salaries reported	$54.13 per hour
Speech language pathologist 1376 salaries reported	$52.18 per hour
Occupational therapist 1461 salaries reported	$49.68 per hour
Physical therapist assistant 951 salaries reported	$37.04 per hour
Certified occupational therapy assistant 358 salaries reported	$34.95 per hour

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