laboratory assistant

infectious disease  physician

clinical laboratory scientist

clinical technician

service technician

HealthTrackRx

Currently, the company has a new CEO and executive team and things haven't quite settled down yet.  I think the new change is for the better, but actions speak louder than words so only time will tell. I think the company would benefit if it had an executive team that was more diverse and more inclusive.I could review the company more accurately if the structure and changes would become stable and there was a sense of long-term goals and job security, but the company hasn’t accomplished that yet.  Changing out members of the executive team and management team creates this transitional phase where those people in positions of authority haven’t gained the trust of employees yet.  I feel like we are hovering in that phase far longer than what should be acceptable. If I had to work onsite full-time again, I'd be leaving a different review.  The office space is "open", as in the former CEO took the concept "open office space” literally. He did away with ALL doors except to the restrooms and conference rooms.  Also, every wall is glass (excluding the restrooms) and even the cubicles have a small glass partition instead of a half wall.  There is zero privacy and no quiet area to work. Frankly, it’s an introvert’s worst nightmare.  The culture of the company can only improve.  The former culture was toxic and damaging.  There are efforts made by HR to address this but changing the culture of a company takes commitment from the top down. If the highest level of authority doesn’t buy-in 100% and truly believe in the importance of improving it then all efforts to improve culture will be short-lived.  It is crucial for the company to be sure that what is being said is being practiced because if those are not aligned, then distrust and lack of engagement from employees will decline further.  The remainder of my review is based on current day, but I’m not sure it will even be relevant a month from now.I appreciate the flexibility to work remote after years of trying to get that to be a consideration to explore (no matter if it took a pandemic to get to this point).  The team’s productivity and dedication has increased tenfold.  The compensation for my position is far below industry average.  Each year my compensation remains the same regardless of acquiring additional titles and responsibilities within the company. Perhaps some profit-sharing bonuses would be a good idea, so that those on the “front lines” reap the financial benefits along with executives.    Rumor has it that doors are being installed in VP Offices, but I would like to see some improvements made for the employees as well.  Privacy is important to everyone, not just those who hold a certain title.  If cubicle walls won’t be considered, then frosted glass would be an improvement. I enjoy the fast-paced and challenging work & love that I can go about my work how I want if the results are effective. There isn't a formal management training program, so there are individuals thrown into management who have no idea what leadership means and how teams work.  I am happy with the person I currently report to, but I know they won’t be here long-term which is unfortunate. Management (including Executives) tend to communicate with only each other which is silly.  This creates a bottleneck when asking a question to a manager or director, then they must ask their employees, then reply to the executive.  It also sends a message to employees that they are not worthy or capable enough to interact with through email.  This division in hierarchy is unnecessary demoralizing.  The transparency is lacking, and overall, there remains a sense of uncertainty with job security. However…The fact that our input has been solicited is an indicator that there may be a chance that some improvements will be made soon.

Working for HealthTrackRx was a terrible experience.

I had ten bosses (four supervisors, five leads, and one department manager). It was as bad as it sounds. Of course, there were power struggles.

The members of "leadership" did not know what they wanted, and there were constant changes. If you mentioned (in any way) that this situation was less than ideal, they told you to shut up about it.

They bought us expensive meals at times, but we had to make do with equipment and software that did not function well.

We were forced to read a lot of training documents which had nothing to do with our particular roles. The company is just that disorganized.

Often, bosses and coworkers snapped at me and criticized me. Eventually, someone in "leadership" spread false information about me, and it was used as a pretext to fire me.

I had no idea my final shift was going to be my final shift. A few hours after leaving work that day, I received a cryptic voicemail telling me not to return because I had been fired. It was all just that quick and sudden.

I worked very hard for that company every day. I was never late and did not miss a single day of work. I went above and beyond for my managers and coworkers on a regular basis. None of that, however, kept me from being treated badly.

If you respect yourself and want a positive work experience, do not work for HealthTrackRx.

A typical day at work involves working with a team to handle patient samples for various modes of testing. I'm always running between places helping with different projects and interacting with my team. I have learned a lot in my time here and hope that I've been able to teach others.
Management in my department is great and I enjoy working for them. Upper management has been working to implement positive changes.
The culture is pretty good (some departments really excel in this) and most people are pretty forgiving as we are all going through life a bit differently at this time. There are theme days and other events that help make work fun and everybody enjoys it.
The toughest part of the job is balancing everything at some times because things are so dynamic. It's good to break things up and not have it feel so monotonous but it can be hard to catch up in some moments.
The best part of the job is working with like-minded individuals who want to help each other meet the same goal of providing top-notch patient care. In my department, everyone feels like a family and cares about each others' lives outside of work. My leaders are great at fostering this feeling as well-I'm really lucky to have them looking out for me.

Terrible company to work for. I was told that coworkers would be let go before they were notified, and I was still expected to work alongside them.
Management above Technical Supervisors frequently responded to concerns with “better time management.” They stated that they welcomed feedback, but in my experience concerns were often acknowledged and not acted on.
The coworkers themselves were great, when they stayed long enough to build a team. One side of the lab experienced very frequent turnover during my time there. On the other side, morale was so low that it felt dystopian, with coworkers appearing like zombies just going through the motions of their jobs.
Career growth was very limited in my experience. Even within CLS roles, advancement beyond initial placement was rare unless hired at that level. The company appeared to prefer promoting from outside rather than developing internal staff.
Tech Aides were frequently left without sufficient support for extended periods. The pre-aops team experienced high turnover. CLS staff often spent most of their time monitoring equipment rather than performing higher-level tasks.

I collect and submit specimen orders be it Toxicology, Covid- 19 or UTI
I have learned the importance of making sure every specimen is labeled correctly from legible handwriting to accurate dob because it not done correctly that specimen will be put on hold
I am very appreciative of the management staff that I work with any problems or concerns that I may have once I voice them,the management team go beyond the call of duty to get me the answers that I need to make sure that I do my job efficiently.
My work place culture is very enjoyable,
I am excited every day to come to work because the team that I work with is helpful,respectful and just general nice
The hardest part of my job is to see the children getting the Covid 19 nasal swab and to see the feat of the swab entering their nose by the nurse and to see them 😢
My best part of my job is customer/client service ,I love meeting new people and to see clients that is dealing with a Mental Illness daily and still having a positive attitude just motivate me to continue to strive to be the best me that I can be and to always go beyond the call of duty because just enough is not good enough

This company is good for gaining experience but they hire a lot of contract workers to help them during their busy periods then let them go when the sample volume decreases. It's not a place I would plan on staying for a long time since they don't tend to sign on contract employees for permanent positions. I also know of one occasion where they hired a contract employee for a permanent position and then laid them off a month or two later, so I would say your job is never secured there. I liked the people I worked with in the lab, many of us became friends. I didn't get to know a lot of the managers because they did a lot of analyzing and other managerial tasks at their desk, while my work was mainly in the lab. They generally seemed friendly enough and I never had any issues with them or with how they treated any of my coworkers. Overall, I would recommend this company if you need to get your foot in the door and gain some experience in the lab, but I wouldn't necessarily recommend it if youre looking for long term employment.

The problems are top-down. There is a mix of merit recognition and unwarranted favouritism. MGMT was promoted due to whoever was available years ago, and they lack the skills to continue on. 

Executives are clueless and have an unrealistic expectation of a growing client-base that will never be met. There is never enough "man-power" to adequately serve clients. Whenever there was growth, there was a contraction shortly after. Short-term aims to work on quality are adopted, which are abandon whenever the volume of work grows. This directly contributes to losing said clients.

Operations and business don't communicate to meet each other's needs. Concerns raised lower in the chain are ignored. MGMT prefers to "wing-it".

Working at HealthTrackRx has been both rewarding and inspiring. The company is truly centered around its mission of “getting people healthier faster,” and you feel that purpose every day in the work you do. Leadership is transparent, approachable, and committed to growth — not just of the business, but of employees as well.

HealthTrackRx invests in its people, provides opportunities to learn, and encourages innovation. The pace can be fast, but it’s motivating to know the work directly impacts patients and providers nationwide. The culture is collaborative and supportive, with strong teamwork across departments.

The company has grown quickly, especially with the expansion into new facilities, and that momentum brings exciting opportunities to be part of something big. If you want to work in healthcare and know your efforts make a real difference, HealthTrackRx is a great place to be.

Very limited room for advancement within the PreOps department. No advanced notice whatsoever regarding layoffs. Was there for a year, in my time I witnessed 70+ ppl get laid off with no warning or notice. Some of those folks even showed up for their scheduled shift to be told they were no longer needed. I also witnessed 4 promotions for same 2 positions go to folks who were clearly not qualified to do the job, but were “close” to the upper management team. Every time the unqualified individuals were terminated or resigned the next person who was close to the management team received a promotion. Just not my cup of tea personally. I’d rather see a qualified individual receive a promotion. 

Client driven & not employee driven is the first mistake this company made.  When you're only motivated by money and clients determine your service then you will be short lived.  This company had potential and it's been very sad to see it go downhill. I still remain optimistic for the future and hope to ride it out but it's a very bumpy ride. Culture is a set of memorized sentences and not practiced by the people in the top of the company. It is forced on the people at the bottom. Since clients determine your job you never know when it's going to change. I wish the people in charge would stop for a minute and reflect on where they went wrong. Maybe then they can get us back on the right track because a lot of families are depending on the success of this company.

Top Job Titles	Average Salary
Laboratory assistant 19 salaries reported	$17.70 per hour
Infectious disease physician 37 salaries reported	$65,000 per year
Clinical laboratory scientist 13 salaries reported	$33.74 per hour
Clinical technician 1 salary reported	$16.00 per hour
Service technician 12 salaries reported	$118,017 per year

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