Healthcare Express

The clinic staff I worked with directly were wonderful, hardworking people and honestly the best part of the job. My coworkers and providers genuinely cared about patients and did the best they could in difficult situations.

Unfortunately, the corporate side of the company felt very disconnected from employees and clinic realities. There was very little flexibility or accommodation, even when it came to scheduling and location changes. Communication from upper management was poor, and employees were often left feeling unheard and unsupported.

One of the biggest frustrations was how clinic closures and staffing changes were handled. Employees were given very little notice about locations closing, leaving many of us scrambling with only days to figure out what we were going to do next. Despite employee loyalty and hard work, it often felt like we were treated as replaceable rather than valued team members.

The company also runs extremely lean staffing-wise, which can create stressful working conditions and place a lot of pressure on employees. There were many situations where staff were expected to take on additional responsibilities without much support or accommodation. Employees were also expected to take bank deposits after shifts while off the clock, which added to the feeling that employee time and wellbeing were not respected.

I appreciated the experience I gained and the people I worked with locally, but overall, I felt that corporate leadership did not prioritize employee wellbeing, communication, fair compensation, or long-term stability.

It's a shame that I have to give a great company like Healthcare Express such a horrible review. Healthcare Express is good, but the billing company Medical Practice Success is absolutely terrible. I worked for the billing company for quite a while, and I can say with 100% honesty that it was a very miserable time in my life. Healthcare Express has a "no gossip" policy, which is great. However, the supervisors in the billing department do not follow the same policy. They, particularly the billing manager and her few side kicks, gossip about everyone in the office every single day. They treat people like children; things like talking down to and publicly embarrassing employees in front of their coworkers. Employees who aren't in a supervisor position are made to be terrified of losing their jobs if they don't meet the unattainable goals given to them. They're docked attendance points for everything from being a few minutes late here and there, to forgetting to clock in/out. One supervisor in particular has a severe attitude problem, and has been known to have outbursts during meetings where she cusses at team members. Most of the supervisors are rude and not likeable people. They will be friendly with you in one breath and in the next they are talking about you. They have taken people who were once very friendly and turned them into hateful monsters. In a nutshell, you shouldn't work for the billing department if you value your sanity and NOT being stressed out 24 hours a day. If you don't like being talked to like a child and berated day in day out, then this isn't the place for you. The billing department could be a great place if it weren't for the fake and vile people of managing it.

I've worked a lot of jobs in several states in my 30+ years in healthcare and can tell you there is no such thing as the perfect job. If you're looking to make the most money possible, you can find a place that pays more than HealthCARE Express (HCE). On the other hand, if your looking for a great work environment in the Little Rock area you might as well stop looking because your not going to do better than HCE. 

The administration invests time in their employees, seeing them as people rather than numbers. I've known our administration to steal the keys from a single mom's purse and put new tires on her car while she was working just because an administrator noticed they were bald. Another young mom found that her car had been filled with groceries while she was working. They see their team members as people that are, in a way, under their care.

We're a little bit different when compared to other clinics. We have dress-up days to bring a smile to patient's faces and help us bond as a team. We have team building activities away from work where we can just enjoy hanging out with each other. In the clinic it can get very busy at times, which is the nature of the beast in urgent care, but there's almost always time to enjoy the people that you work with. I've had jobs in the past where I hated getting up and going to work in the morning, but after 12 years with HCE I can still say there's nothing I'd rather be doing.

My experience with this company started with promise but quickly turned into a lesson in how toxic and unstable a workplace can be. Leadership frequently uses the word “untouchable” to describe certain individuals, fostering a culture of favoritism, lack of accountability, and inconsistent treatment.

Employees can go from being praised as high performers to being treated as a threat simply for asking for clarity, fair compensation, or support. Sudden changes to roles and schedules happen without consent or explanation. Promised training and pay adjustments never materialize, and communication from management is minimal—unless they need coverage.

The environment lacks respect, transparency, and care for work-life balance. It’s emotionally draining and unsustainable for anyone trying to maintain a healthy personal life outside of work. High turnover is inevitable under these conditions.

While there are hardworking team members who genuinely care, the overall culture makes it difficult to grow or feel valued. I would not recommend this company to those seeking stability, support, or professional respect.


Marketing department has questionable leadership and management skills. Dose not respond to emails and messages in timely fashion. They send important documents in a running group message. Expect to be called out if you do something incorrectly because you can’t find the document from 3 weeks ago in the group chat. Lots of indecisiveness and mind changing. 

I saw people get reprimanded and called out by name for mistakes in group chats and in the monthly marketing meetings in front of the department. I saw an employee ask a valid question. Then got the question turned around on them like it was dumb.

If you go to Texarkana for meetings ort training expect to share your hotel room with at least one other person. One lady had to share her room with 3 other people she met that day. 

Employees must buy supplies and spend their personal time to make and participate in the volunteer activities. All employees are required to read books and submit book reports quarterly.
 

I have worked with HCE for over 8 years and could not have chosen a better company. From the owners down I have been given the support to exceed goals professionally while also encouraging, supporting, and guiding me to find balance with my work/home and to meet my personal goals. When I joined HCE, my hope was to find a job that I loved with a company/team that felt like family. I wanted to plant roots and be given the opportunity to grow. This company's investment in its people has allowed me to exceed more than I could have imagined. I am very proud of the person I have become personally and professionally thanks to their encouragement and support. The culture not like anything elsewhere. It is a balance of fun, teamwork, but also is set to hold us accountable by promoting personal and professional growth. They allow us to have a voice and feel heard. I would recommend this company a million times over to anyone, but only if you are looking for a company family to truly be part of, you understand that we expect you to do your job, encourage you to have fun, and take ownership of that job! We want you ALL IN!   

Great Co-Workers, Flexible Scheduling, Team Building Activities, & Community Involvement. Beautiful rustic buildings. The company does have a unique CULTURE!! Casual dress to help patients feel more comfortable....(no one wants white coat syndrome). Themed dress up days once a month.  It's a breath of fresh air not to always take life so serious. Each clinic is also furnished with a library full of self improvement books. Administration supplies all the tools for you to be the best YOU possible in every aspect of your life. Pay is competitive with other Urgent Care Facilities/Outpatient clinics. Customer service is very important. Providers are very humble & respectful to the staff. Top-Notch Imaging equipment. If your tired of feeling like just a number and want a little "WOWZA" in your life HealthCARE Express is the place for you! After being a part of the HCE Family for 5 years I can't imagine being anywhere else.

They give you some bull about family and a happy work environment, it works for like a day until you see through the lies. They have the worst management I've ever seen, they say they care about their employees but it doesn't show AT ALL. Too much responsibility, not enough pay, hours switched randomly, sunday meetings that are pointless, everyone gossips.. they are nice to your face, lie and get you fired behind your back. You will never grow in this job, there's no room to move up or gain better pay.. they cannot keep employees to save their lives because they are that horrible at running a business and do not know how to treat people let alone their employees. I have some of my worst memories working here.. i could go on and on, please save your self the trouble, it's not worth it, DO NOT APPLY, I repeat DO NOT APPLY, maybe one more time.. DON'T DO IT.

Great working environment. Co-workers will become part of your family and everyone helps each other out. Only exception are the providers. Not all of them, but some of them act like they are better than other workers. Think very highly of themselves and pick favorites. If you don't jump on their bandwagon, they will make your working day miserable with nit-picking remarks to higher ups until it forces them to terminate you. Once they have it out for you, they don't stop. Loved being involved in the dress up days, certain self help class was a little uncomfortable but still kind of fun. Didn't even mind the book reports. They will be all smiles to your face but talking about you behind your back. Really met some amazing people and learned a lot.

Wonderful job to work if you can deal with change on a regular basis, shifts are 12 hours 3 days a week, Oklahoma Distrist supervisor is amazing, The Front Desk Supervisor is amazing the Corporate ok alot of stuff that you may or not agree with. 
Don't get regular raises been here over a year and still haven't gotten a raise i heard i have to write an essay about the reason why i think i deserve a raise and even then there is a possibly that I wont get a raise, I am a very hard worker, i would come into work sick, i would pickup shifts if they needed me to, I would try to do my job 100% correct everytime I worked

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