nursing assistant

licensed practical nurse

in home caregiver

personal care assistant

direct support professional

Heaven Sent Home Care & Staffing Solutions

What is the best part of working at the company?
The best part about working for the company is the independence afforded to the caregiver. However, that independence can sometimes trickle into lack of necessary supervision and leave caregivers without guidance and pertinent information. 

What is the most stressful part about working at the company?
Communication within the company leaves a lot to be desired. I have found myself without any hours, being led to believe that I would have hours within a short period of time, and found that the lack of hours remained consistent. I have found myself without mileage reimbursement that I documented and appropriately submitted for, even after bringing it to the attention of supervisors multiple times. There have been many scheduling errors. The app used for documenting and clocking in and out doesn't work very well. Some policies the company has make sense in theory but are impossible to implement in reality, such as the need to call the supervisor from the grocery store if something on the client's grocery list is not in stock. The supervisor doesn't always answer the phone. Lack of communication has left me feeling very frustrated with my job, leading to decreased patience, motivation, etc.

What is the work environment and culture like at the company?
There's no sense of team,  no cohesive unit. There's very little respect shown to caregivers. I have found it to be a negative environment in which I have been taken advantage of in a very incongruent work culture where actions do not match the words. 

What is a typical day like for you at the company?
Lately, fighting for communication of any kind, begging for hours and feeling angry.

I was given a full time job at this company, and yet I never actually worked over 20 hours. Clients were constantly cancelling and the management wouldn't do anything to help you gain your hours back. I got along  very well with all my clients, but the management made it impossible to stay with this company. They would give you a set schedule through a text message, and then another manager would say that you're going over the amount of hours you were given and they can't pay you for it even though you worked those hours. They say they will give you clients not too far away and make sure you weren't driving all over the place because they DO NOT pay mileage, and in return, most of your work day is spent driving. They do not pay drive time either. Shifts were 1-3 hours max. When I gave my notice of employment termination, they gave me attitude about it and they did not even have the decency to call my clients and tell them I would not be coming. After the two weeks was up, clients called me wondering why I didn't show up to the shift. They did not find a replacement home care provider, they did not notify them that someone would be coming at a different time, they had ZERO contact with the clients. My heart hurts for those clients because they are dealing with a very poorly run company.

I worked there for 2-3 months, the facilities I worked at through them talked worse about them than I did. Management has ridiculous favoritism, I had to beg for a shift, if it wasn’t already given to someone else. Or if it wasn’t, they wouldn’t get back to me until 8-9pm at night THE NIGHT BEFORE I’m supposed to be at the facility for 7am. They’re completely disorganized, they lose track of who picks up what shifts so half the time they give them away to someone else, or don’t even bother getting back to you at all. You’re not allowed to be in contact with the facility you’re working at, so if I was running 10 minutes late I’d have to call management who didn’t even answer half the time, but if I called the facility I’d get a nasty text demanding I only go through them. You’re only allowed to contact them during certain hours, but they text you ALL hours of the night asking you to pick up, at 12am, 3am sometimes. If you have a problem, it’s uncomfortable reporting things to management because everyone is related in one way or another, so you’re almost better off not saying anything at all. If you want STABILITY in an agency, this one is NOT for you. I promise you. They take everything and turn it on you, so they don’t look like the bad guy. Just don’t do it 

The hardest part of My job is no compensation for all the errands and travel we provide to the clients. Without gas or mileage allotment it's all on our dime. Being a Senior Citizen I cannot take advantage of the discounts available to Me because this required service puts Me over the low mileage rates and therefore I must pay a considerable increase in auto insurance. I'm not paid enough to afford that. I also have to afford more oil changes per year as well. My luxury car cost over $100 a change. More dollars per hour would help because the needs of these clients are endless. The main satisfaction I get is knowing that I can help people less fortunate than myself. The reality is that I must make a reasonable living so I can meet My own responsibilities. My charity and volunteer work is separate from that and must be taken into consideration. Unfortunately I don't see me affording to do this job for this company for long.

my day consists of talking to several different people on a daily basis in order to provide the best of us to our clients and our staff. I have learned that not all matches will work out and people have different personalities. when it comes to management I have no problem sending an email or making a phone call if I need advice answers to questions or just someone to talk to about different things we can do to make us better people. I feel the hardest part of my job is trying to make everyone happy that is not always the case. another part of my job that I find to be hard as finding the right staff that has the passion and drive to want to help our clients stay in their homes and provide them with services to help keep their homes clean and organized. I think the best part is when the staff and client connect and they get along they enjoy working together and create stronger bonds.

What is the best part of working at the company?
One on one interactions  with clients. 

What is the most stressful part about working at the company?
Sometimes  it is difficult to find a good fit when finding  a client  to care for. 

What is the work environment and culture like at the company?
The work environment varies with the client, it's a home health care so the environment is the client's home.

What is a typical day like for you at the company?
A typical day is truly up to the worker. You can take on as little or as much as you are able. You can work as little as 3 hours a day or as much as 8 to 10 hours a day.

What is the best part of working at the company?
Caring for clients who only need limited services that are not completely disabled 

What is the most stressful part about working at the company?
Clients who refuse service. 
Having personal information spread through others to cause personal life troubles 



What is the work environment and culture like at the company?
Company has outstanding employees and easy to follow task and work training and continued learning and frequent testing and company meetings 


What is a typical day like for you at the company?
Assist client with every day needs
Medication responsibilities
House chores

Arrive at client and hope they answer the door. If not, you only get paid for 1hr. They’re definitely to many bosses who you have to report to. When you report to one, you won’t hear back until the next day from someone completely different. You never know who you’re Al going to speak to. Communication is very lacking. I had to leave the company due to not being listened to about concerns. 

What is the best part of working at the company?
The best part about working here is the love and care that comes from the company they goes over and beyond for the clients and staff great pay and flexibility 

What is the most stressful part about working at the company?
Honestly I don’t think I’ve ever experienced a stressful period working here

What is the work environment and culture like at the company?
Spiritual and loving atmosphere

What is a typical day like for you at the company?
Easygoing and fun and exciting

I have only worked for Heaven Sent for just over a year and I love my job!   Great company to work for. Always friendly and available to answer questions and help with any problems that may come up. One of the nice things about Heaven Sent is that they will work  around my schedule of availability. Happy Clients and happy Caregivers are a priority for them so they do an excellent job of matching the right people to each other. 
They are also a company that values "life experience" and welcomes employees of mature years.

Top Job Titles	Average Salary
Nursing assistant 19 salaries reported	$24.13 per hour
Licensed practical nurse 7 salaries reported	$51.36 per hour
In home caregiver 42 salaries reported	$21.33 per hour
Personal care assistant 1 salary reported	$20.00 per hour
Direct support professional 1 salary reported	$18.00 per hour

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