mental health technician

behavior technician

behavioral specialist

training specialist

medical manager

Helping-Hearts-Residential-Facilities-LLC

manager right above me was great; the upper level management were rarely at the houses but had the most say in the internal policies. the BHPPs are the lowest on the food chain, felt like the bosses saw us as lazy no matter how hard we worked. they put in standing desks and were planning to take away the old desks so we couldn't sit down. typical work day is stressful, chaotic, physically demanding, and frustrating. every once in a while you'd get in trouble for not following a rule you were never told about, so that's fun. occasionally one of the clients wouldn't get proper hygiene care because the staff with the certification to do it were "too busy" (sometimes genuinely overworked, sometimes i wondered). i was left out of ratio (2 staff to 10 residents) more times than i can count, doing alone what is really the work of three or four people. i reported that kind of thing to the management when i first started, but it either got hand-waved, the buck got passed, or it was put back on me like i wasn't willing to work hard. felt like the 'battle' between staff and bosses was becoming more important than client care issues.

the best part of the job is getting to watch clients make progress.  another good part is if you are lucky enough to be paired with a coworker or manager that you work well with...those 12 hour days are long (and they can extend past 12). i did learn the ins and outs of the field (medication, state-level policies, behavioral health and intervention, etc.). as much as i don't necessarily recommend working here, it is one of the better facilities in the state. the mental health field in AZ is not great.

This job is fairly easy. You provide gentle guidance in helping clients with independent living skills and do your notes. My complaint is with the company who is overall super shady. 

They are a licensed behavioral health facility that is aimed at improving mental health symptoms of their clients and teaching them independent living skills. Over the time I was at this facility, there was no “treatment” that occurred other than reminders about daily living skills. I attempted several times to facilitate groups of therapeutic value and was shut down by other staff. There is no neglect, but there is no treatment. There is no licensed staff that is able to provide counseling to clients to help them improve their symptoms. If a client wants help with their symptoms they are referred back to their case manager or sent to the hospital. As a behavioral health facility, they are licensed to take steps to helping a client improve their behavioral health and manage their symptoms, but there is no treatment occurring. The clients are encouraged to watch tv all day. The staff bill the same notes over and over. 

This is meant to be a short term behavioral health facility where a client is expected to get better, but there are multiple clients who have been in this facility for years. If you want a easy job, this is it, but beware there is not a lot of room to actually help clients. 


Beware of you like drama and accusations. The Program Director’s are the most basis people. They must have forgotten that they were once new people too! This company is a joke! I got ding on an interview for being 6 mins late. They told me this was the only reason why I wasn’t allowed to move up in the company but when I got initially hired for a lower position they took 3-6 months for me to fill out paperwork . They are the most backwards judgmental people. They let their employees curse at there patients and they try to cover it up.

This job was only good for experience as the minute you are hired you are thrown into the mix with very little support from a supervisor, it is usually co-workers training you and even then they never received proper training either. There is plenty of hours to work as the job sites are never properly staffed but be ready to work by yourself from time to time as the staff to client ratio is usually not adhered to. 

Staff is overworked mentally, where it was supposed to be hands off you are expected to clean and cook for clients when they are supposed to be self sufficient by the time they where placed in one of the homes as well as stable however on many occasions clients where unstable or have a crisis soon after being placed. Staff is not equipped to deal with all the issues and management would flip flop on what is and isn't acceptable. Staff needs more support and there needs to be more safeguards in effect for both staff and clients 

They just need a body to fill in the space. They want more from you than what they are willing to pay. This business has lost site of why they used to be in business.. They provide no real counseling for their members which most of them need and if you really care you'll just wind up being remembered for your mistakes not for the effort you put forth

They do not care for there employees. Training is prolonged. What you can do and not do depends on whats shift you are on. Trained one way then suddenly thats wrong. Asked to do a Training hunt to find things and staff could not show me everything on the list. The way staff treats a veteran who has a purple heart is sickening. They treat him like absolutely wrong waging giving him something for a task that was offensive.

What is the best part of working at the company?
Working 10 and 12 hour shifts. 

What is the most stressful part about working at the company?
There is a lack of communication within the company, especially upper management. 

What is the work environment and culture like at the company?
Upper management has no respect for employees. 

What is a typical day like for you at the company?
Running groups, cooking, cleaner, medication management,  behavior modification.

What is the best part of working at the company?
There is not a good thing about working here

What is the most stressful part about working at the company?
Any of the supervisors, they do not do what they expect you as a worker to do

What is the work environment and culture like at the company?
They lie and tell everybody's business 

What is a typical day like for you at the company?
Work, work, work, they do not care about you and the family.

Helping Hearts is a very interactive environment. Members and staff alike have an opinion about care. There are various roles to promote and grow into, I have learned so much from my peers, leadership and clients. 
I am excited to learn more.  People work hard and get to have fun while working.   Neat grass roots company with a great team.  You get what you give.  Give it your all! 

Top Job Titles	Average Salary
Mental health technician 2 salaries reported	$16.75 per hour
Behavior technician 4 salaries reported	$16.75 per hour
Behavioral specialist 2 salaries reported	$16.75 per hour
Training specialist 1 salary reported	$55,000 per year
Medical manager 1 salary reported	$45.00 per hour

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