sales associate

store manager

assistant manager

fine jewelry sales associate

office assistant

Helzberg Diamonds

A typical day for me was doing the manager's duties while being extremely under paid. I was promised a certain salary when I was recruited from my previous job. when I received my first paycheck it was $1 short/hour. when I brought this up to the manager she told me to bring it up with the regional because she was moving away. I did...northing happened. I brought it up to HR...nothing. Payroll...nothing. Then new recruits were hired by the new extremely under qualified manager (his friends and previous employees). One of them in particular (who had absolutely no jewelry experience versus my previous 3 years) was complaining about her salary to me which ended up being $5.50 more/hour than me!!! I was doing all the bookkeeping, client follow-up, and other manager duties. My original co-workers spoke up for me to no avail. I asked for a raise and was ignored again.
  As you can guess I was looking for other employment while all these things were going on. I was meeting my sales goals, but it wasn't enough. Eventually the manager was let go. A new manager was brought in and I was let go shortly after without a decent explanation. soon after that 3 other employees were let go (we were the 4 highest sellers). Then she hired all her old employees from her previous company. 
 If this is a place were you want to start/continue your jewelry career, just watch your back. the policies are constantly changing both in-store and throughout the company. There is never a proper explanation of them, so when you don't follow them to the letter, don't be surprised if you get in trouble.

As a manager for Helzberg, I have learned the value of having strong support from higher management. I have been fortunate to have a strong regional manager and divisional manager who have provided me with very clear expectations as well as provided me with the tools to achieve them. One of the differentiating factors about Helzberg is the amount of trust they place on their leaders. I love having a vision and they always allowed me to follow my aspirations for the store. As a result my store consistently grew in sales volume as well as increased its talent capacity. The most enjoyable part of the job is seeing my team grow, become CLUB performers, be promoted, and just see them make the money they need to provide for their family. My store had a reputation for performance but I believe it was greatly due to not just my management skills, but the team we recruited, hired, and trained, and the freedom my higher-ups always gave me. My current regional always believed that we are here to serve...each other, our teams, our families, and our higher ups. I agree. That is what makes Helzberg a wonderful place to work. The only reason I am considering leaving a top performing team is because I see that greatness required me to devote a lot of my energy and passion at work, and its time to find a little more balance for the rest of the people in my world. To manage for Helzberg you have to love what you do truly until you do what you love. What an awesome experience!

A typical workday involved inventory management, showcase merchandising, staff training, operational planning (to include reports generation and project strategizing), and recruitment efforts.
The jewelery industry can be a very rewarding, as well as interesting environment to work within.  Aside from the daily customer interactions, one is usually faced with new products, and new opportunities to learn on the subject product line.
Like all (most) corporate entities, management is held to very specific standards and objectives/goals for each individual to achieve.  Creating the environment to achieve these goals (i.e., training, PK, etc.) is as important as reaching the goals themselves.
The Team is the core and crux of the success of any work environment.  Therefore, if the Team is not "complete" in their directions and intent, the store will suffer.  Development of a Team therefore, is the single-most important factor towards success.
The hardest part of this job (as Store Manager) is being able to quickly identify the nuance personality types of each Team member and effectively apply that knowledge into a developed end-product (sales person/manager).
The most enjoyable part of this job is watching a hard worked program, or training evolution pay off in either successful presentation or in monetary value to your staff members; to reflect that each person (and every effort) is connected -and matters.

Worked for Helzberg Diamonds on 2 different occasions. The company was a joke to professional working adults.. Never received an 1 on 1, 6mo, or 1yr review in 2yrs.Upper Management could not handle the staff, so they texted all day, talked on their cells & watched videos. Worked 10-12 hours, while the other drunk or high staff loafed off. Constantly, understaffed because young undependable people were hired because of the poor rate of pay. Rarely able to meet appointments because the schedule was prepare Sat. night at closing for Sunday week...forgetting request, sick staff and revolving door. Sometimes working 9-11 days straight w/o a day off. Called to work on your day off. Work place culture- 21-40 yrs texting on the floor, face timing family & friend. Filthy unsafe closet size break room & restroom. Most enjoyable part was working with vendors and external staff. The entire job was the hardest-no work life balance, poor management, administrative procedures weren't written-winged it, and lack of interested constant staff. Lunch breaks and 15 minute breaks were rare. I learned never to work for a chain company operating as a mom and pop business with flighty management. My first day my manager didn't show up but called an employee who lived 1 hr away who arrived 10 mins before store opening.Unsafe environment. These practices should have been reported to EEOC.

My experience at Helzberg Diamonds was, unfortunately, the most challenging of my career. The work environment was highly stressful, and the management structure lacked the necessary support and professionalism one would expect in a corporate setting.

There was an intense and unhealthy level of competition among associates, which often created tension rather than teamwork. The compensation was not reflective of the effort required, and there was a disconnect between what was promised and the reality of the job.

Concerns about inappropriate behavior from leadership were reported through proper channels, but no meaningful action was taken, which made the situation more difficult. Efforts to raise legitimate concerns were met with resistance, and it became clear that speaking up would only result in being singled out.

Sales pressure was relentless, and even significant accomplishments were rarely acknowledged. Instead, the focus remained on pushing for more, without regard for the toll it took on employee morale.

Unfortunately, upper management did not provide the support or oversight needed to foster a healthy workplace. Because of these factors, I would not recommend working at Helzberg Diamonds to those who prioritize a positive and respectful work environment.


I’m sure my experience would have been better with a more competent store manager. The store manager at my location knew the bare minimum about the products we sold to get by. Customer would come in looking for an item that could easily be purchased through a special or customer order.  Repeatedly ignored or disregarded issues and concerns brought up to her and then when we would get frustrated and fed up she would ask why we hadn’t brought the issue up before it got to that point. Bringing up these issues with the area manager did absolutely nothing to improve the situation in the store. Coworkers constantly gossiping and  talking about each other behind backs, including the store manager. Started my time with this company excited to learn something new and hopefully begin a career I had genuine interest in but the poor management, toxic high school clique-y environment and lack of true teamwork (not to mention lack of other nearby stores to transfer to) totally out me off from ever working in this field again. The only part of my job I really enjoyed after a few months of being there was the nice discount and a few genuine coworkers who cared about the job and customers.

After making the mistake in my initial interview of saying that I was only looking to stay with the company for two years, I was told that the Office Associate position would be right for me, as the store was only looking to hire sales associates who expected to make a life career out of Helzberg (my interview was for sales).  

I accepted the position where I made ten dollars an hour, starting 2 less than a sales associate would start, not even comprehending the sales commission to be made on top of that.  Helzberg does not like their office associates selling.  Only as a last resort will Office be selling anything.  It is not the best feeling being treated as a second class employee merely because I supposedly dont have the expertise to sell, its not my job, and here we are 6 months later and two sales associates have come and gone.  WTF.

Besides my resentment on the pay and how Office Associates are treated like second rate broom boys, I did enjoy the friendly associates (including sales, and management) that I worked with.  Being hugely constricted on my schedule as I was, my store manager was able to work with me like a champ and give me the days off I needed while making sure I got forty hours a week.  Good company, long history.

Complete Honesty! I went into this job full of enthusiasm and excitement! I left with chest pains and anxiety....I am 52 years old and this was the worst experience of my life. I loved the company and what it stood for however....The main manager was a monster to work for. Top of her district. Extremely professional when interviewing and professional to the customers. HOWEVER, extremely unprofessional when no customers were around. I am a very positive upbeat person. However, (this female) was a Micro manger with some sort of brain imbalance. Bipolar? Bully? You never knew when something would set her off. She broke my spirit and everyones spirit that works for her. Made me & others cry. My days off were not days off due to I spent the days off recovering from the abuse.  Manager would make us role play. (pycho role play like an academy award actress style & other stuff). I was no longer excited about working there. One morning, before work dreaming and thinking of work...I woke up with chest pains/anxiety. She was affecting my health with her abuse. I had never had that before so I quit that morning without a 2 wk notice before the seasonal position before Thanksgiving rush. She didn't merit a notice because she was such an abusive manager, to say the least. She needed very badly an education on how to manage people.

I was a working student at the time, and my schedule was very busy. I worked as an assistant to the office manager. The job pays on the fairly lower side, but I can't complain because they were very willing to work around my school schedule, and they were very encouraging with my studies. They also didn't mind when we students needed to pick up extra shifts. One issue I did have was that all employees, whether sales associates, managers, or office associates, all have sales quotas to meet each month, and (not all) quite a few of the sales associates tend to take credit for a sale you make, or will get upset and lecture you if you land a fairly large sale and you don't tie them into your sale. They never will tie you in though. It's fairly hard to meet a sales goal as an office associate because when some people see that you are talking to a potential client, they will push the store cleaning off to you so that they can intercept the client. I think it's also partly because reaching sales goals mean a slight increase in that months' commission that you receive. That being said, I did really enjoy working there. I learned a lot about the handling of jewelry and precious stones, and how to spot their estimated value.

Most days at work consist of selling merchandise, sending out thank you notes or other forms of clienteling and working maintaining customer satisfaction with the company. I learned a lot about reading body language and getting the customer to open up to me and explain any real concerns they have about the merchandise (whether it be style, rarity, or price). I have been working at Helzberg since April of 2012 and have had two different managers and 2 different assistant managers. Although in retail the turn over rate is generally very high I do have a few wonderful coworkers who have been with me since I started. When I work with them it makes work feel more like a family get together than actual work. We can anticipate each others needs and we work very well together. I would have to say the hardest part of the job is when you work very hard for a sale and do everything within your power to make the customer happy and you find out that they purchased a similar item from a different store. But the best part is when you do find the special ring for the special girl and you get to see the smile on his face. It is even better when they bring the girl in after getting engaged and I get to see her smile too.

Top Job Titles	Average Salary
Sales associate 6 salaries reported	$13.60 per hour
Store manager 2 salaries reported	$54,510 per year
Assistant manager 4 salaries reported	$15.63 per hour
Fine jewelry sales associate 5 salaries reported	$14.40 per hour
Office assistant 4 salaries reported	$48,949 per year

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