order picker

registered nurse

patient care technician

licensed practical nurse

nurse extern

Henrico Doctors Hospital

I am a Patient Registrar at Henrico Doctor's Hospital and a typical day starts with me punching in at the start of my shift and then setting up my work station. Once set up, I then print out my schedules for the various departments I register for. After printing out my schdules, I then look into the computer system to see if I have any of the doctor's orders for the patients that are schduled to come in. By this time, patients will have started to come in for there appointments.

Through out the day I also provide registration assistance for other departments and I often times will transport patients to different areas of the hospital. I also provide information to patients that call or come to the hospital inquiring about insurance information, appointment times and locations, and the length of time for there tests or procedures.

Working in my position, I have learned to never take things personally and always TRY to stay professional no matter what the circumstances maybe. Patience and empathy are very vital when dealing with people and being able to listen and identify the problem while also coming up with a solution is very important as well.

The hardest part of my job comes from lack of communication or mis-communicating information to patients. Sometimes this can make my job somewhat difficult because I have to find out what went wrong and then try to explain it to the patient so that he/she does not get too upset or angry.

The most enjoyable part of my job comes when everything runs smoothly and the patient is satisfied with the service they have receivd.

While my year and a half at HDH forest has been one of copious learning opportunities, I honestly can not say that even the majority of them were pleasant. When I first started there, I loved my job, and everyone there. The management was supportive for the most part, I felt like I had a somewhat healthy work life balance, and I really felt a strong sense of belonging. But when the OR director and manager both left within a few months of each other, everything changed. We were promised a new director and that took about 8 months to fill that place.. unfortunately he resigned after a few months. The standard of care dropped drastically for patients and staff through these changes. All pleasantries were foregone by charge staff as well as management and all I became was a warm body to fill a role. They completely disregarded skill set as well as trauma protocols on a consistent basis. Patient safety is not a priority and their lack of staff support has shown it greatly. While I was awarded the chance to do a few shifts of "buddy call" while I was in orientation.. it was no where near sufficient to prepare me to handle an actual trauma, or code. Needless to say, I got out of there before I lost my certification/ license. This hospital is a walking malpractice suit waiting to happen, and I'm afraid that someone will have to lose their life for any real changes to occur.



We have a very busy critical care unit with all types of patients (renal, transplant, cardiac, respiratory, hospice, dementia, and many others). There are usually only 3 nurses with a 4 to 1 patient ratio; and we don't always have a tech to help.  Our patients are usually very complicated with turnings every 2 hrs, wound care, with many being incontinent.  It is very difficult without a tech to help.  I do work with a good team and we help each other out as best we can.  The day always presents a mode for learning; and I do enjoy most of all the satisfaction that I have helped someone and I try to brighten their day-even pray with them if they ask.  The hardest part is the unsafe situations that the nurses in my unit find ourselves in often-the acuity level is not taken into account for the staffing ratios and this presents unsafe situations for the patients and the staff.  This also doesn't allow for the nurse to have the proper time with the patient that the patient deserves and/or needs. I do feel management is really out of touch with this and nothing will be done to change things until a sentinel event happens.

What is the best part of working at the company?
Working with my coworkers is the only thing I can remember being a good memory.

What is the most stressful part about working at the company?
Not having enough support on the unit from management. Being let to work in very unsafe nurse patient ratios while being expected to hold a charge nurse role.

What is the work environment and culture like at the company?
Completely money driven, company willing to pay huge money for outside inexperienced travelers while the core committed staff is treated like leftovers and underpaid as well.

What is a typical day like for you at the company?
I was generally in charge with patients of my own. Had travelers that I had to direct and do their work because they were qualified to do certain procedures while watching them get paid three times more than myself. Also have new nurses that are also confused, need help often which they should right so but me being unable to provide support due to the lack of support offered from upper leadership.

I worked on the Mother Baby Unit and it has been chaotic from day one. This unit use to be a unit that was hard to get on now people have left one after the other. They have lost knowledgeable  nurses with 15+ years of service and experience replacing with fresh out of school nurses that they can obviously pay less. It’s all about money and not quality of  care. Nurses are stressed and responsibilities are steadily increasing but no tech support to assist with these changes. Majority of changes on the unit is word of mouth. Management does not discuss changes with staff you are told this is what is expected and If you don’t like it you can leave, Sad thing is when you apply for positions on other units you are never called for an interview you are immediately denied consideration. Not only as nurses are we disregarded but patient care and safety is in question as well. 8:1 patient ratios is unsafe and extremely stressful nurses are burnt out.

This company is an excellent place to work, I have been there for over twenty five years. A typical day at work consists of Huddle at change if shift, bedside reporting, assessment,  medication administration, vital signs, assistance with activities of daily living, admissions, discharges, postoperative patients, safety,  pain management and patient education. I learn something everyday I go to work, there is always opportunity for growth here and they encourage education, clinical ladder, in services, conferences etc. Management has an open door policy, they care about you as a person, not just an employee . Patient safety and customer satisfaction is of utmost importance to them. They don't discriminate against cultures, any and everyone is encourage to apply for employment. The most enjoyable part of my job is that when I go home, I know I have done all that I could to make a difference in someone's life.

The pay and benefits are good. We work every third weekend with no call. The teamwork is strong and current direct management is good. However, management for many other departments changes frequently which is disruptive. The demands sometimes make you feel as though you are being set up for failure because there is literally not enough time in the day to meet them, they roll out processes that frequently have glitches and problems and then do nothing to re-evaluate and improve the process. Most days you go 12 hours without a lunch because they don’t have enough staff available to send you, then you are just told you need a lunch because it is a requirement, so you end up punching out and working anyway just to avoid being told to take the darn lunch. Basically they need more nurses for the work they expect to be complete but hire less and expect more. I think they lack any ability to understand how much one person is capable of doing. 

Arrive at 3:30 am, prepare for my morning rounds of blood collections from patients on all units within the hospital.  Sometimes I work with an employee and sometimes I work alone covering the entire hospital.  Once finishing morning rounds, I prepare everything within the laboratory to be prepared to service patients that come in for out-patient blood testing, which includes routine labs or pre-op testing for procedures and surgery.  Working this facility I have learned a lot from present and past staff members and also from my patients that I come in contact with during the 10 years I have been there.  The hardest part of the job is experiencing the passing of my patients and losing co-workers that move on to other employment opportunities.  My most enjoyable part of this job is hearing a lot of the stories from my patients about life itself.

At night work could sometimes be busy. I receive admissions at any time of the night, some are calm and some are combative. I laugh and talk to the patients who have trouble sleeping. I have learned how to prepare for admission, work in a fast environment and work in different types of critical emergency situations. My co-workers and I are a family and a team; day and night shift work great together. I always pick up additional shifts to make sure that my unit is not in need for help. The hardest part of my job is getting to know the patients that is always admitted to my unit and seeing the patient pass away. I enjoy talking to the patients,seeing the improvement of their health. I also love working at my job because we are a team, a family and I feel that's what nursing is about.

What is the best part of working at the company?
The entire work staff is patient oriented with great attitudes. It’s a kind work environment.

What is the most stressful part about working at the company?
Lack of staff, working short handed, piling more responsibilities on understaffed nursing units

What is the work environment and culture like at the company?
Most everyone is friendly and supportive, sharing the same patient oriented goals. Smiles are required and bad attitudes are not acceptable. It’s a nice place to work with intelligent and compassionate people.

What is a typical day like for you at the company?
Extremely busy  with support and sometimes without support. No matter what the situation excellent care is a absolute must nothing less is tolerated.

Top Job Titles	Average Salary
Order picker 10 salaries reported	$40.05 per hour
Registered nurse 20 salaries reported	$42.14 per hour
Patient care technician 10 salaries reported	$16.64 per hour
Licensed practical nurse 7 salaries reported	$25.59 per hour
Nurse extern 1 salary reported	$17.62 per hour

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