direct support professional

employment specialist

accounting manager

community support specialist

registered nurse

Heritage Christian Services

Working with individuals with developmental disabilities is the most rewarding position I've ever held. While working here I've learned patience, humility, and communication skills. A typical day at work would begin with helping individuals off the bus from their jobs and situating them inside the house. Depending on the house some people will require showers immediately, some have them before bed, and some have them in the morning, but you will almost always have to assist at least one person with a shower. Afterwards, a staff member will make dinner and everyone eats family style at the table. A large portion of this job is keeping the house spotless. I hate cleaning so I was not a fan of this, however, the well being of the individuals kept me going. There are houses for every type of person. If you're able to do personal care there are houses that desperately need your help. If personal care isn't your thing, there are more "independent" homes that require little to none. There are no "breaks," however, you eat when the individuals eat and if you need to step away you can easily tell your team you need a breather. Overnights are usually required and there is no sleeping during them. Often if an individual wants to go on a vacation they will need staff to go with them. You are paid for every waking hour of the trip and it can take you to really cool places (Disney, Tenessee, California, NYC, Europe, etc.).
This job is NOT just a paycheck. If you're looking to just shower people and then sit on the couch for 6 hours, please don't apply. This is a human being's LIFE and you need to be prepared to interact with them, help them build relationships outside of staff and their roommates, and create a quality of life similar to yours.

Heritage Christian services is a great company to work. There seems to be lots of opportunities to grow and lots of learning experience. The residents of this agency are very very loving and caring. The work hard to acheive their day to day goals and try their best to work through their difficulties. There is some things that the agency needs to work on, such as better bonus or more raises, more administrative involvements with residents and staff of the agency. But overall Heritage is a great agnecy to work for. Coming to work everyday is basically like leaving your home to come to another home and do what you would do at home for yourself just for other individuals. The sae way you take care of yourself at home is the same way these individuals here would like to be treated. I have learned lots of new things working in this agency. I have learned how to pass medications to individuals the right way, I have learned how to become more patients with the individuals and how to be a friend/mentor to those who cannot fully take care of themselves. I also have learned that sometimes things in this agency may not go as planned. Management at one site may be different then one at another. Some issues may not get resolved and management may not be steady at times, but working through the issues is what's key. Most of my co-workers are hard workers and other are not, but we care about the team and individuals that we provide care for. The hardest part of my job is dealing with co workers who are consistently trying to take you out of character because they are not happy about how things are going for them or the way they want it; but I will say te most ienjoyable part of my job is my residents and seeing them succeed each and everyday

For starters I will never recommend this agency to anyone unless you enjoy favoritism, rude managers who don’t really care about you (I’ve only had two managers that genuinely cared about staff needs as well as the guys). They treat the staff who do their job effectively like nothing... What’s the reason for HR if they don’t settle situations promptly and effectively.. the only answer you receive is “I can’t do anything about that” or no response at all. Ever wonder why the staff turn around is so vast? The managers don’t help when they see you in struggle.. they send the guys into day program despite them being sick or just getting out of the hospital... Asking them to train you on an individual is like pulling the teeth of a lion.. they are rude and genuinely do not care.. I’ve been in this company for 4 years now.. the only reason I stay is STRICTLY because of the relationships I’ve built with the people I support and the staff that I was blessed to get to know.. as far as the job itself, it’s very easy mechanics if you have the proper training.. Your over worked with little compensation. When working for a day program, if you work in the residential home, don’t expect to do just your responsibilities.. you automatically become residential staff who supervise other people who you have not worked with nor trained on. Many of the managers lack experience, compassion and Christian Values per outlines in the mission statement of Heritage Christian Services and its pretty sad that no one has spoke up about this. Not even Marisa the CEO... 

Overall, I absolutely love the experiences I've had with Heritage. I've met so many awesome people and have supported some amazing people! The relationships you create are every lasting!

With that being said, being a FT RC or DSP can be very stressful depending on placement. Staff have to not only deal with the stressors of the people who live in these homes, but they also have to deal with coworkers calling off, managers who seems to not care, etc. This however was my experience and which is why I cut back to relief before finding myself in my current self-hire role, in which I absolutely love! 

Aside from the every day stressors that can add up, the benefits offered are better than a lot I've seen, floating holidays, paid holidays and other benefits offered far surpass those in most companies I've seen. 

As with any job there are a lot of Cons, however, depending on the person and their lifestyle; the Pros definitely come close to matching up! For a college student, retiree, or for someone who puts their job above family commitments this is a great job/career. I am definitely thankful to HCS for the opportunities I've been offered, so I don't want to make it seem like I am not grateful because I am. This job just might not be for some and is the point I am attempting to get across.

The Lord directed me to this place! And maaaaaan working here is amazing! The benefits are amazing! They just gave us like 2 raise’s this year! This company CARES about its employees like family. They made that statement! And the Lord was with them in there decisions! And I believe if they keep this vision, the Lord will bless them tremendously! We take care of the most beautiful souls! I love each and every single one of them! Yeah we may have challenging times with them! And you may go home stressed about what occurred that day! But man! Even with their challenges their personalities keep the day going! 

If you reading this and thinking of applying, I’m just a resident counselor, working close with these individuals is amazing. That’s what matters most about this job to me. Giving these people the best life they can have. 

The only cons I can think of is gossip, so if you work here, don’t partake in that, I know it may be relieving, but if you don’t gossip all that negative energy is not on you. So my advice is to make few friends keep the genuine ones who see the same Vision as you; that is taking care of these awesome individuals. If they don’t share that vision love them with the love of Jesus, and like Jesus when he remained silent when they railed him with accusations, remain quiet and only speak when you need to correct an accusation like Jesus did on that day. 

This job requires that deep love, because these people we take care of deserve the best! 



I came back to Heritage because a friend kept telling me it was a good place to work at but I think that entirely depends on the house you’re at. The house I was at was short staffed and the individuals there basically need 100% assistance from staff. I didn’t feel like I belonged and no one really made me feel welcomed maybe this was because I was coming in as their new supervisor. The manager of the house also expected you to clean the house from top to bottom as if we’re maids when we’re there to support the individuals. There was an incident that happened in my personal life and I had missed a few days of work. I explained to them how I wouldn’t be to continue with my full time position there but I’d still be willing to be relief. They said no thank you and wished me the best of luck. I truly felt at that moment they never cared to have me on their team nor do they care about their employees or what goes on in their personal lives.
Things happen outside of work that are beyond your control and if a company can’t be empathetic then they don’t deserve you as an employee. I am truly passionate about this kind of work and the fact they didn’t care to keep me around knowing they’re short staffed is appalling. I regret leaving my last company for Heritage. If you’re looking to apply here, be sure to visit the home your looking to work at before accepting an offer. 

I started working with Heritage in Oct 2019 as a Resident Direct Support Specialist. Even though I have 5 years of medical experience related to people with disabilities I was still only offered a few cents above minimum wage. The residents are amazing but the organization could do better with employee protection. They promote independence with no consequences. The residents are able to yell, scream, bite, hit, and attack you and there is nothing you can do. We are not allowed to tell them “no”. If we do it can be seen as verbal abuse or neglect. My first shift in and we were already under investigation with the state because one resident attacked another. The assistant manager tried to pin everything on the resident workers. Fortunately they do investigate so the truth came out but who wants there job and name on the line? The Assistant manager has been very pushy and demanding which makes it an unpleasant work environment. The residents have all the power and the employees are left with nothing. We’re just supposed to sit there and go with the flow. I can’t tell them “no”, don’t do that”, or “thats not nice” because I can be written up for it. It seems very hypocritical to encourage independence without teaching them that there are consequences and you can’t just go hurting people or doing as you please.

A typical day included: arriving at the consumer's home and preparing for their arrival from dayhab. I would assist the women in after work activities, personal care, as well as, talked about their days and what they would like to do for the afternoon. We would as a household prepare dinner and have a family style meal after prayers. Dinner time was a very social and interactive way to talk about the day and laugh. We all cleaned up and assisted with bathing and getting comfortable. The women spent the evening doing what they loved doing, socializing and relaxing. We dispersed medications and assisted the ladies in turning in for the night. We performed 15 minute checks and spent the rest of the evening writing up summaries, laundry, cleaning and preparing for the next day, The management was very positive and essential. I enjoyed working with the ladies as well as with my coworkers. We all worked very well together. The hardest part of the job was when a consumer was ill and having to use interventions. The most enjoyable part of the job was interacting with the consumers and constant laughter.

Find a job someplace else pay is really bad. Never trained for certain situations for your safety. You could be hit bit or spit on. If you like working for no pay this is the job for you. Never had a fun day. No room for advance or higher pay

Find a job someplace else! DO NOT WASTE YOUR TIME. The only positive for this job is the vacation. The pay is terrible, and they think that an annual nickel job should be enough to keep you quite. Also, due to the fact that they are a non for profit the pay is even less. The training is not a thing, but they pretend it is. There is little room for advancement or higher pay. The only staff that seems to get promoted are minorities, even if someone is higher qualified. Also, due to the environment, you are treated like dirt. Your word is never take seriously, they will talk the word from a stranger over you. I am disappointed I wasted my time working for this organization. Also, it is very sad that their are people within the organization committing Medicaid fraud along with, taking advantage of these individuals. This place should be ashamed of how they have gone done hill within the last several years. 

I’ve been working at Heritage Christian Services for 5 years. My first two years was great because the team was fully staffed. Staff started to leave and we got a new manager. The manager was the med liaison before so it wasn’t difficult for her to step into the role without a problem. I did have one problem with this manager and it was brought to the CEO and HR and they did completely nothing about it! The manager went through my co workers personal cell phone and read me and her text message. And had the nerve to try and call us out. And her excuse was that the co worker shouldn’t have left her phone out! But her cell phone was in the staff office which is a locked area on the counter charging. There was no excuse for her actions. When I went to HR they completely ignored the fact that this manager invaded someone’s privacy. I emailed them stating that I feel threatened. Who knows what other information was seen by her. And this manager didn’t even apologize to me. From there on out I treat the house and the whole agency as a joke. I come to work, get paid, and leave.

Top Job Titles	Average Salary
Direct support professional 12 salaries reported	$21.42 per hour
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Accounting manager 10 salaries reported	$25.27 per hour
Community support specialist 11 salaries reported	$18.89 per hour
Registered nurse 8 salaries reported	$71,125 per year

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