backroom associate

line operator

operations lead

tasting room manager

senior accountant

Heritage Distilling Co

I will start off by saying I loved my day-to-day at Heritage. I loved my team  members, my customers, the products and memberships I sold. I really believed in the company and its messaging. This company is death by a thousand cuts. Having worked there for less that two years I had almost no clear sense of leadership, No formal training (a lot of making mistakes, reading outdated guides to programs, reaching out via email to senior team members), lots of micromanaging, broken promises, and honestly straight up lies. 
My location started out basically all brand new, and as a lead I took a large portion of responsibility to make sure our location was successful after years of being extremely unsuccessful. I had to learn the hard skills of my job essentially solo. I had maybe two half days of training from another Operations Lead, and then I was on my own. It was stressful and agonizing, but I thought the pay was worth it, and my Store Manager believed in me so I stuck it out. At the time I left I was regularly recognized as an integral part of my location, and my name was known throughout the company for the quality of work I completed. I developed procedure, policy, and began training new Operations Leads. That earned me nothing. I never received any financial compensation for going above and beyond my duties. My team was extremely capable salespeople, and we had the lowest turnover out of any other location. Consistently exceeded sales goals and productivity (quarterly bonuses were awarded… almost always two months into the next quarter). 
It finally got to be too much over the holiday season when it became too hard to be able to do my job. I couldn’t order supplies from our warehouse, because it’s empty. Which forced me to constantly source new products to keep the bar running. Spirits would run out because the warehouse didn’t have what we needed. I was the only employee with enough uniform shirts to make it through the week, because we couldn’t get them! A constant back and forth of being told to do things three different ways and then being reprimanded when we followed the wrong direction. Being told “we’re getting this supply next week.” And it never showing up. Being told “no admin time allowed!” But also “go to the office and do this asap.” 
I tried my best, and my team continues to work hard. Heritage has developed a culture of believing it when you see it, and putting a lot of pressure on the little guys to “figure it out.” I didn’t want to quit because I LOVED my job, but I couldn’t continue to work for a company like that. 

What is the best part of working at the company?
Exciting initially then turned into unorganized chaos, perpetuated by indecisive leadership. ZERO benefits, no holidays paid, poor medical, limited time off.

What is the most stressful part about working at the company?
Financially unstable, not knowing if your going to get paid, all financial decisions come from "only" the CEO, and the President. They make you responsible when there "BAD" decisions turn on the company. 
There own top tier officers are scared to state when a "BAD" decision takes place.

What is the work environment and culture like at the company?
False, misleading, poorly implemented, not rewarding.

What is a typical day like for you at the company?
Slow, mismanaged, unorganized, unproductive, a failed launch for a company.

The employees at heritage are great. There seems to be a handful of people who have remained at the company for many years which makes it seem secure / safe. But during my time it sounded like everyone questioned the decisions that got made by the executive team. It seems like the company moves forward with what ever decision they think is good at the time with out thinking of the real work it will take to complete. No understanding of the planning needed to make a team happy or a project successful without stress. But overall good people work there and I learned a lot. I believe the company could be very successful with better leaders or managers in charge.

The associate team and management was nice to work prior to Feb-March. After, the environment at HDC became ever changing and there never seemed to be any stability or routine. It felt like there was an expectation to accomodate and bend over backwards at any time without a thank you or even a pat on the back. After the managerial change, I hardly felt appreciated and like my opinion and experiences didn’t matter. 
I felt constantly frustrated by my management responses and schedule and it seemed that the overall enjoyment of my job drastically declined despite the genuine personal effort to make it better. 

This job is far too stressful for $16 an hour. My coworkers are great and we get along but management is disorganized and has very poor communication. The supervisor does not say anything nice or encouraging to us and then asks us to bend over backwards in return. She does not communicate and then throws me for a loop saying "you're the one doing it" when nothing was said to me beforehand. Upper management really needs to take a look at what is going on within their company and the reality of its turnover rates rather than just the money it's making... 

What is the best part of working at the company?
Fairly laid back unless it’s busy.

What is the most stressful part about working at the company?
When it gets busy (especially if they are short staffed.) Workers seem to call out fairly frequently.

What is the work environment and culture like at the company?
Not too much direction from the top. Supervisors don’t seem to be very present. Hard work and doing extra doesn’t get noticed or appreciated too much.

What is a typical day like for you at the company?
Clock in and if it’s not busy with customers you end up doing busywork. A lot of cleaning, sanitizing, mopping, organizing, stocking, etc. Menial stuff mostly.

Heritage Distilling is willing to listen to all employees, regardless of status in the organization.   For hourly staff, it's a great schedule with reasonable productivity expectations.  There is opportunity to advance within the hourly group, to higher pay and more responsibility.  As the company grows in various ways, there will be new opportunities to enter salaried management roles. 

If you'd like to grow, have fun at work, and the opportunity to learn something new every day, Heritage Distilling is for you.

The culture is very professional, but feels like family at the same time. Management is always supportive of their staff, and care that the team works together. Leadership comes up with new concepts and ideas every day, and it's fun to be part of it. 
I also love the fact that they are very connected with the community and give back so much.
I feel valued here, and that I make a difference. Hope I will be part of this team for many more years.

HDC has a wonderful, creative, authentic, caring and innovative Management/Leadership team and all the staff from Production to Tasting rooms from Administration to Projects is engaged , we build the road we travel and everyone is important and essential!  There is limitless opportunity to grow with Heritage Distilling Company for anyone with drive and a willingness to get and stay involved.

I love the fact I can bring my experience to help create and improve processes.  This is a growing enterprise so always looking for ways to make improvements.  Everyone is willing to work together.  

Top Job Titles	Average Salary
Backroom associate 2 salaries reported	$17.38 per hour
Line operator 7 salaries reported	$22.00 per hour
Operations lead 2 salaries reported	$21.00 per hour
Tasting room manager 1 salary reported	$22.00 per hour
Senior accountant 3 salaries reported	$75,000 per year

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