Heritage Home Service

The good about working here: clean building and decent benefits.  The not good: favoritism, bullying by employees, unfair practices and double standards (i.e. it's ok for one person to do something but 100% not ok for someone else to do the exact same thing - one person gets written up for something that someone else does a week later and it's fine - especially if you're family of the owners), incompetent management and HR, being treated like a child, and unprofessionalism.  There are managers who take selfies and Snapchat them to other managers while meeting with employees.  Complete favoritism and cronyism.  If you are related to the owners you can pretty much do what you want, including manage people and discipline people with complete incompetence.  The reviews on Yelp, Google, etc are not even answered by the owners or management as those sites lead you to believe, but by underpaid employees with a scripted response. They have an A+ BBB rating because they simply reply to ALL complaints, which is great - but there are a good deal of complaints, mostly all of which are for price gouging.  If you go to Yelp and click "reviews not currently recommended" at the BOTTOM of the page - these are reviews that Yelp does not use to count toward the company's rating due to the reviewer being new, having no friends on Yelp,etc - at last count Heritage has a LOT more negative reviews listed in that area (recent ones even), but it doesn't go toward their overall stars.  But these reviews speak for themselves. Professional and friendly technicians, yes, but trained to sell more and grossly overpriced. While I was employed there, they actually messaged ALL employees of the company - TWICE -  asking them to go to an employee review site and write positive reviews - so that the negative ones won't look so bad - (since all there were was negative reviews pretty much). I do hope they can change things for the better and for the sanity of the good, hard working people that do work there, but it's pretty bad and until they let someone neutral and unbiased have some say, it probably won't happen.  General management is great, but other departments are a joke and you are treated like a bad little baby getting your hand smacked by mommy.  It's ridiculous and insulting, not to mention unprofessional and demeaning.  I wouldn't wish upon anyone the experience that I went through working here and in many many years of working in professional environments I have NEVER seen a place SO poorly run.  People in positions by default, because they've been there the longest, not due to being the best at the job they do.   I was trained to hang up on unhappy customers. When I took a tough call and vented quietly to myself after the call by swearing (no customers heard at all) I was written up due to uptight and ridiculous "team members" who only had issue with WHO said it, not that it was said - which is proven by the complete double standards - and it's allowed - because others did the exact same thing after and before this and no complaints. If they want to drive you out, they will.  You can't be yourself or be good at what you do, others feel threatened by and bully you, and again, it's ALLOWED.  You're scared to report anything because it's all family run.  In hindsight, I wish I would have talked to someone there who would have hopefully listened. If you want to feel like you are a toddler in a day care, definitely work here.  But if you want to be treated as an adult, feel truly a part of a team and that you have value at your workplace and not be micro-managed, stay far away.

I have been with Heritage Home Service for 5.5 years and have truly enjoyed my time here. It’s a company that genuinely supports its employees and provides strong opportunities for growth. The culture is positive, team-oriented, and focused on helping everyone succeed. I fully intend to continue my career here through to retirement, which speaks to the stability and environment the company provides.
What to know about working here:

Typical day at work: Busy, but not uncomfortably so. There are always a variety of tasks throughout the day that keep me engaged and productive.
What I’ve learned: I’ve learned a great deal about the trades and how systems in homes operate. There is also a strong emphasis on leadership by example and encouragement to continue learning and growing.
Management: Kind, available, attentive, supportive, and genuinely invested in employee success.
Workplace culture: Positive, supportive, and uplifting. The team environment is strong, and people truly work together.
Hardest part of the job: I wouldn’t say anything is “hard,” but there are definitely challenges at times. The key difference is you’re never alone—there is always support and someone willing to help.
Most enjoyable part of the job: The people I work with, hands down. The team makes a huge difference and is a major reason I enjoy coming to work every day.

Heritage Home Service is a place where you feel valued, supported, and encouraged to grow, both professionally and personally.

This is not only an electrician position but plan on being an electrical sales man as well at the same time your in the field. Non existent leadership because the "electrical manager" only had a background in plumbing. There is an electrical "director" who's position is to promote growth and sales within the electrical department... so that gives you and idea of what you deal with. Constant push to upsell and give "options" to customers when alot of the time a homeowner only needs a few plugs replaced and can't financially afford what a big company like heritage tries to push on them. On top of that an obscenely short amount of billable time to actually complete field tasks if your not doing a quote or estimate in between an install or two in the same day. They don't equate for drive time between jobs what so ever and scheduling does not communicate with management so plan on driving back and forth across the state with no rhyme or reason. The HVAC men kill it over there though shout out to the boys ! As an electrician stay away! Don't waste your time 

Heritage is a well known company in the southern NH and northern MA area. It is a trusted family business dedicated to their values of customer and employee satisfaction. As a coworker I can honestly say it would be hard to find another company that treats its workers as well as this. Whether you're in the field, warehouse, or even the offices, Heritage has great benefits for everyone. The people are enjoyable to work with as well. They are always putting the needs of the other employees first so you never feel like you are alone in your work. I highly recommend this company to anyone interested in working here.

What is the best part of working at the company?
The family feel and they generally value family time and encourage spending time with them.

What is the most stressful part about working at the company?
In my opinion there is no stress in my employment with them.

What is the work environment and culture like at the company?
Fun friendly and encouraging to always move up within the company. 

What is a typical day like for you at the company?
Monday to Friday of encouragement and fun place to work.

Day starts when Techs come in to pick up jobs and have a quick team huddle.  Everyone comes in with a positive attitude and takes a minute or two to shoot the breeze.  Great second family.  Now that COVID is over the company has been able to have gatherings whether it be Family Day or Holidays.
Proud to be a team player

A typical day consists of some manual labor, mental labor and some thinking. I learn something new every day working with the install crews. Management listens and addresses issues and concerns in a timely manor. Hardest part of the job would be attic work but that’s not an all time occurrence. Most enjoyable part is getting out everyday at a reasonable time 

Heritage is a perfect place for any level technician. Senior techs are well taken care of and respected for the work they’ve put in throughout their career. Technicians with younger families are given the benefits they need. Apprentice’s are getting to be hands on in the field and in the shop, and getting to learn a lot from other technicians. 

What is the best part of working at the company?
Nothing. This place is awful to work for 

What is the most stressful part about working at the company?
They treat you like your worth nothing  and will kick you to the curb fast 

What is the work environment and culture like at the company?
Hostile. Everyman out for themselves

Heritage is not Quail. It is a big corporation and revenue is the bottom line. As an employee they want you to do more but they don’t want to pay you for it. They hire managers that have no HVAC or construction experience whatsoever. Totally clueless. Weekly meetings resolve nothing, nothing ever changes.

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