nursing assistant

shift leader

cook

environmental specialist

culinary assistant

Heritage Senior Living

Zero communication from upper mgmt to lower level mgmt and staff and depts. Unorganized , no one follows through leaving staff guessing, then holding that same staff responsible for the fallout. Disciplinary process is a joke.Can take months to get enough "write ups' to terminate an employee that  is continuously late, refusing to do their job duties, repeatedly vocally hostile, and even physically aggressive against other staff members- worse, aggressive toward the elderly residents! They don't care though, they figure those employees are in "your" dept and you need to handle it meaning, put up with it until enough write ups for termination which can take months even though the behavior is daily.  You're given a mgmt title with no authority and no support from your superiors. Butting your head up against a brick wall day in and day out. No training  whatsoever on their administrative policies and reports Toss you in a position on salary and expect you to work it 7 days a week 12 hrs or more a day and then having the audacity to tell you they need the reports that they never showed you, never made you aware of or showed you where to retrieve them from much less how to properly fill them out. Hiring process is a joke as well. Hired new employees and upper mgnt dragged their feet for over 5 weeks to get them into orientation then tried to change the previously offered and accepted wage offer for one of them upon their orientation day and for the other one, never gave them a wage determination.Payroll is always "off"  and I am talking by hundreds of dollars then they make you wait until the next pay period for the back pay! R U Kidding me??? you work the hours and then some, yet you can't get paid right- you then can't pay your bills etc because they can't get payroll right???? Too bad so sad is their attitude and no concern whatsoever that this puts the employee in bad situations especially if rent is due and you are counting on the pay you clearly put the hours in for! 'sorry, you'll have to wait another two weeks before it can get put in your account"-- SMFH. Good hard working people are leaving left and right due to the chaos, hypocritical hostile working environment they uphold there leaving many others who are just as hard working to take the brunt of the BS from the  less desirable employees and upper mgmt.who ignore,cover up and are dismissive to the plights plaguing this place.
Never in my life in this career as an executive chef have I encountered such a nightmare on so many levels. More concerned about the appearance of the facility than the welfare of residents and staff.There's more than several reasons why the previous Executive Chef walked off less than two months into his hire and for my departing after 5 including the 7 days a week 80+ hr work weeks I put in repeatedly with no compensation for that extra time, and then couldn't even get paid correctly not once but twice!

Working here is like going back to highschool. There's demeaning gossip, cliques, and turn over is very high. People are not paid enough, and there is very little follow-through. Corporate HR, has a huge issue. They have a tendency to invent policy that isn't written down. This causes absolutely no trust between staff in each building and HR. When corporate can change their terms at any minute, there is no consistency and no way to hold corporate accountable. Good people get termed, and we allow bad employees many opportunities, including moving to new communities. Staff is consistently worn out and asked to do more. While the Assistant and Executive Directors never seem to have an idea of what is going on. There is a constant us versus them mentality, which damages both administration and staffing morale levels. 

  The work is good, but wildly inconsistent. And no one is really held accountable for poor care down to residents. It more or less is never great care, just kind of okay care. Most clients are left wet over night, and the amount of pressure sores are at a current all time high. 

  There is mass miscommunication on every level. Miscommunication between corporate, management, and staff. Very little is written down and as I said policy changes rapidly to fit corporates agenda. Furthermore, investigations done on employees are concerning, in severely detrimental ways. Employees are not told what they did, and that someone would get back to them at a later date. You may or may not be termed from the start of the investigation, however, you have no idea. You do not know how long it will be, when it will be completed, or if you have a job. If you are termed, the term is retroactive, and then takes place at the start of the investigation to avoid paying you for your time off. If you are cleared, you are paid for only lost time. Now, there should be a moment when you get to aire your side of things, however, the process is always yes or no rapid fire questions, and things are taken way out of context. In the American justice system, you are innocent until proven guilty, and you get to freely express yourself. At Heritage, you are guilty until proven innocent, and you do not get the fundamental right to say your side, nor provide context. It is a very sloppy place to work. 

There's little to no training, and you are often written up for things beyond your control. 

  

Nice looking facility, okay construction with moderate quality of construction and appliances with occasional water being blown in through cheap common area doors during storms. Building also does NOT have a backup generator for when power goes out as it it not required, but the residents ARE safe with backup oxygen and batteries. Caregivers are wonderful however the company runs with a skeleton crew as they can't keep good employees due to being overworked and they are constantly looking for new employees. Very bias Executive Director being very fake, unfair, cheap and very self serving. HR is a joke, they listen and take notes but don't act, IF they do act it is in favor of the Executive Director with the facts from the concerned employee being absolutely proven with documentation not being taken into account or taken seriously. See something, say something, get blown off so people stop saying anything. This is a for profit business that happens to house senior people and they truly put money first. Maintenance is understaffed as they only have ONE person trying to keep up on a 136 unit facility with a pool, with minimal assistance, if any, to keep all residents comfortable while maintaining all state and federal guidelines without the Executive Director being knowledgeable as to what the job really entails, just that another departments shipment box is out while you're performing serious fire system troubleshooting with safety contractors to keep everyone safe and complains that you don't put their stuff away at that moment. Company has very expensive health insurance and you only get a 1-3% raise annually.

Working in maintenance here for the past 2 years, I find the job pace fast and very rewarding. I get the privilege of interacting with just about everyone in the community. From Kitchen staff, Care staff, Front end staff, Housekeeping staff,  Management team and especially my beloved residents and their families. Having the opportunity to move about the entire community within any given day keeps the job very interesting and at times somewhat challenging. But, who doesn't like a challenge? The culture here at the Lake Country campus, in my opinion, is very collaborative. The staff is filled with caring people with great hearts! The management team has it together. Do they always agree with each other? Not always. However, they hash things out, like adults, and in the end, positive decisions are made. I would put this entire team, (and I mean ALL our current employees) up against any in the industry. 
The hardest part of the job for me is when residents go. 
For me, the Residents of this community, are the reason I get up with enthusiasm each day and go to work. They are ALL very special and I am delighted to be a part of each ones life. My team also means the world to me. I count myself privileged, to work with each and every one. 
I would recommend, to anyone interested, If you have compassion, are not a selfish person and have a heart for caring, this place is for you. Will times be tough? Yes, sometimes they will. All careers, all organizations, all of life, have ups and downs. I found though that, with patience, understanding and cooperation, positive outcomes, always win out. I love it here! I am looking forward to moving up within this organization. Come and join me and be a part of this T E A M!!!

If you are planning on being apart of management, expect to be micromanaged intensely. Upper management is unresponsive to requests for support or approval - tons of complaints on a daily basis from residents, family members, and staff, typically because requests for changed were never approved by higher management. However, they will be there in a flash if you decide to take action for yourself. Expect to work 60-70 hours a week and on-call at all hours - no overtime if you are on salary (Assistant Director). They will tell you to take a day off, but it is impossible with the amount of crises that occur daily. They will contact you constantly during your "day off" too, emergency or not. 

You will be expected to be a "jack of all trades" - this position expects you to be an Executive Director of an 80 bed without the pay of such. 

There were a lot of good co-workers - the reason why I stayed as long as I did; however, there were a lot of bad ones too; they will hire just about anyone. Training is non-existent, for both management and caregiver positions. Expect to train yourself / train others extensively in their own positions. 

Caregivers are burnt out due to the lack of reasonable pay / the CNA level work that is required (hoyers and EZ stands are here - some residents with SNF type cares, as well). Every department needs to be fixed in someway or another - very far from the perfect location they market that they are. Don't fall for the beautiful entry way! The rest of the building is falling apart (no air-conditioning, holes, structural problems) behind closed doors! 

The residents and co-workers (for the most part) were great. A sinking ship that won't be patched up for a long, long time (if ever).

Myself and other people were recruited for management jobs.  They offered us a good raise. I left a job I love for the chance to build a new program and yes the money.   It was negative from the 1st day. There is NO direction.  They only have a handful of residents since they goofed up some type of paperwork.  I was there a month and every week they fired someone.  Everyone is walking on eggshells. I kept asking for items I needed for my job with little results. Management said I was not following dress code, so I asked for specifically what they meant, since I was wear a very appropriate dress, heels, etc.  They would not give me an answer.  So I was fired for not following dress code and walked out of the building.  I don't' think they like people questioning their management.  I was just trying to get going with the residents they had. I have NEVER been fired and have been very respected at my other jobs. They have camera and will say you talking to other people even though you were talking about your job.   It looks all beautiful and the offer of $$ is great but your sanity is not worth it. The Kimberly Senior Living has also gone through 4 executive directors in 8 years. 

There needs to be a change in the leadership team here. There have been 2 DONs, 4 EDs and 2 AEDs in the short time I worked here (less than 1 year). The ED, AED, and DON are rude and clique, not caring about the residents or nursing staff.  The turnover rate is extremely high, as workers are tired of being bullied by management. The residents are constantly concerned about who is in charge as there is never structured or long-term management.  The clique leadership allows the DON to be racist to other healthcare workers with an unbelievable negative attitude, causing employees to quit.  Within this leadership team, there is no compassion or caring for the residents, which is hurting this facility more than anything-the residents are seeing this and telling other people not to come live there!! There is no teamwork, just a great divide of management staff versus healthcare workers.  The management staff think and act like they own the facility, instead of open communication and collaboration with employees within this facility.  It is a beautiful facility and the residents are wonderful, but this toxic leadership will cause further chaos and a continued high turnover rate, because who wants to work for a dictator?? Please think twice before you apply for a position here, and you will know what I mean if you are interviewed by the AED (hopefully her abrasive, lack of caring attitude will send a red flag off in your head, telling you to RUN)!

The management team in Eau Claire, WI Memory Care are very unprofessional and very immature. They do what they want when they want. The gossip and frustration is never ending. The Director of Nursing is absolutely horrible. It seems as if she was educated incorrectly. I am surprised that lawsuits have not been filed yet. They do not follow laws if Nursing and are very rude and cut throat. They company itself is not bad, but the team there is awful and very SAD.  There is no heart and compassion for the residents. They are there for the money. Major power trips! I would be careful if you consider working here. Your reputation will be destroyed! Many false allegations and lies lead to having no staff left to care for these humans we love here. You will also be forced to work in unlawful conditions and still get stomped on! The Director of Nursing is absolutely the most horrible part and she thinks she owns everybody and treats you like meat! You work your butt of and no appreciation is given! This place is going down VERY fast! Keep on going with all the Drama Heritage! Your doing Great!!! The staff is almost all gone... you have run everybody out! It is not ALL of us, it is that main 1-2 person. Until you realize it’s her/ them you will do nothing but destroy instead of build. You were once Great!

This is the worst place ever .. The manager don’t do they job neither do the staff ... everybody just do what they want here no teamwork at all ... they always short of staff  In the managers are very rude... They treat they great worker like trash n treasure the employee that call In or don’t show up for they shift ... in the pay sucks.... Then the manager have favoritism over sum of the employees we are not appreciated here for our had work.... if it wasn’t for the senior I would have been quit I feel bad for the way they treated in management don’t care..... Then all the staff they got mostly on call In never pick up but still work here ..... The hardest part of the job is no teamwork it seem like everyone is just here for the lil money... Every time I come to work it ant nothing but negativity from staff n manager n supervisors... we need better pay n want to be appreciated. N u will never move up here because they just let the staff do as they please n theses people deserve better then what they getting...... The cooks don’t be fixing enough food In just putting anything together for these people to eat in half time we don’t be having enough for our people to eat I’m glad I love what I do in love putting smiles on their face just for helping them ...  I love what I do but the workplace is very unprofessional....

I could write a book on the experiences I’ve had at this company in the short amount of time working here. Corporate is a joke - there is no compassion for residents or staff, no common sense and no authority what so ever. The company has one person trying to run the place while trying to do 10 others jobs at the same time. There hasn’t been an executive director for months because no one in their right mind wants to run this place. The retention rate for the staff is terrible as everyone is overworked and again, no authority for those that need it. You can no call no show as many times as you want and you’ll still have a job - heck, you’ll probably get a raise! (& if this is your thing, then I highly recommend this job to you, they’ll hire anyone) There is no such thing as adequate care here when there isn’t enough staff, but according to management, we are supposedly well staffed. Management will not listen to your concerns and if they do happen to listen, the conversation results in no action. This place takes & takes but never gives anything back to  the hard working employees. Only good thing about this place is the residents who deserve so much more than what we can give. 

Would not recommend this place to anyone

Top Job Titles	Average Salary
Nursing assistant 2 salaries reported	$20.98 per hour
Shift leader 1 salary reported	$23.06 per hour
Cook 1 salary reported	$18.00 per hour
Environmental specialist 2 salaries reported	$14.00 per hour
Culinary assistant 45 salaries reported	$13.86 per hour

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