sales representative

route driver

truck driver

route sales representative

material handler

Heritage-Crystal Clean LLC

Do yourself a favor and let my experience with these snakes be your learning tool.
These people are good at three things:
• Patting themselves on the back
• Brushing people off
• Raping the customer
They don’t have much clientele because of their smash and grab mindset so they try to offset that by annually raising prices of products and services. I can’t emphasize enough how they love to ripping people off and expect you to have the same mindset. They usually get their way by using brute force, take it or leave it. They love to switch rules around to their benefit at the drop of a hat and let you know right away that you don’t have a choice in the matter.
Rather than alerting a customer about changes in pricing through email or certified letter, they will make changes to a client’s contract or agreements without notice and make the driver put the client on the spot regarding collection charges, which is uncomfortable for both driver and client. They don’t celebrate a new sale for what they provided, rather, they celebrate how much they got away with. The managers at this company are pre-programmed to extract money any means necessary.
They love to rationalize any faulty regulations and smatter everything with their version of professional vernacular, which is pitiful. They use Buzz words like “discounts” and “premium service” but practice neither. No compromise what so ever! The lousiest business ethics I’ve ever witnessed.
This is the first company I’ve ever worked for that constantly had errors on my paycheck. Shorted me on hours a number of times, which forced me to make copies of my time sheet every week. There were some account s with other employees, where they didn’t get a pay check for a couple of weeks.
A branch manager at this company only needs a “high school diploma” and one year experience to run a branch and tell people what to do. Anywhere else in the business world, you need ten years exp. and a collage degree in that related field.

Do yourself a favor and let my experience with these snakes be your learning tool.
These people are good at three things:
•	Patting themselves on the back
•	Brushing people off
•	Raping the customer
They don’t have much clientele because of their smash and grab mindset so they try to offset that by annually raising prices of products and services. I can’t emphasize enough how they love to ripping people off and expect you to have the same mindset. They usually get their way by using brute force, take it or leave it. They love to switch rules around to their benefit at the drop of a hat and let you know right away that you don’t have a choice in the matter. 
Rather than alerting a customer about changes in pricing through email or certified letter, they will make changes to a client’s contract or agreements without notice and make the driver put the client on the spot regarding collection charges, which is uncomfortable for both driver and client.  They don’t celebrate a new sale for what they provided, rather, they celebrate how much they got away with. The managers at this company are pre-programmed to extract money any means necessary.  
 They love to rationalize any faulty regulations and smatter everything with their version of professional vernacular, which is pitiful. They use Buzz words like “discounts” and “premium service” but practice neither.   No compromise what so ever! The lousiest business ethics I’ve ever witnessed.
This is the first company I’ve ever worked for that constantly had errors on my paycheck. Shorted me on hours a number of times, which forced me to make copies of my time sheet every week. There were some account s with other employees, where they didn’t get a pay check for a couple of weeks.
A branch manager at this company only needs a “high school diploma” and one year experience to run a branch and tell people what to do. Anywhere else in the business world, you need ten years exp. and a collage degree in that related field.

You're a number, always will be a number... they say there is upward mobility to advice. I find that to be a lie, because it is a boys club. If you're loved by the BM, and the Regional manager, and his boss... you might find yourself moving up. 
Show up at 7am leave at 6pm
The pay is base + commission. You'll receive a salary of $400-$600 weekly. They have low commission rates, 2-6% which means you'll receive around $0-$100 per job.... and they'll lower this at anytime. One day you'll make 25 for the job you did yesterday, and next week you'll get 0. 
The Branch Manager or "BM" will encourage you to do your job, and even if that means it could be unsafe. You're then required to report any incidents to ChemTrac to protect you, but they'll fire you if you do it to much. 
This company will pretend to care about you, but flush you down the crapper fast if you make waves. They expect the most work, and pay you as little as possible... 
You need to sell parts washers to make money in the box truck, or else you make nothing.
You need to hit quota to make a bonus every "Period" (4 weeks) which is at some obituary "75% of expected gross" 
Anyway... the other people there will make you feel like they are all cool, and most of the people you work with are friendly, and make you want to stay... but it is not a good company to work for. They work for their investors, they do not care about their employees, and they will work you until they can fire you. 

If you are a route runner, without brain matter, the ability to sell, or the ability to formulate a sentence, the managers will love you. I used to be the most loyal employee this company had. Once I gained a deep understanding of the business and became a top earner, based on my self discipline, work ethic, drive and knowledge, management viewed that as a problem. The product managers are absolute bafoons, who cannot sell, cannot lead. cannot motivate, and can only operate an excel spread sheet and pretend to be intelligent by typing word and number salad into emails. They do not like reps who could easily do a better job as the product manager. They will then fabricate reasons to fire the good employees, creating an environment where only losers remain in control. Regional managers and DVP’s make chess moves to elevate their personal sons into positions of power. The sons then cheat and scam the system without any retribution!  It is an absolute DISGRACE to see how bad the company’s culture has gotten. They have turned into SK, literally! 

I spent most of the day at my cubicle answering the phone, billing, emailing, and doing whatever tasks I needed to do. I learned how to better handle customer service calls, became familiar with the program used for billing and other things (CCMS), and how to bill customers. Most of my questions/problems were answered/helped by my co-workers. Occasionally, my "supervisor" would help me but mostly she just told me what things I needed to do. I was the youngest employee, most were women 30+ years old. They were friendly to a point, but didn't much make me feel welcome and I couldn't really relate to any of them. I had one co-worker who I talked to but we only spoke a few times during the day. People from other deparments would greet me nicely if we crossed paths but that was about it. My supervisor was often rude and I had gotten to a point where I was nervous and scared to go to her for any questions or issues. The hardest part of the job was that it was very fast-paced and I was new to all of it and it was hard to get  a handle on. The most enjoyable part of the job was honestly the pay and the benefits.

The company is primarily sales based  and can not speak accurately about that portion of the company. The Indianapolis ReRefinery suffers from a lack of resources. The site is held to the same standards as a normal refinery however does not have the manning in the operations and supervision that those other facilities have. To compound the issues the unit is shut down far more frequently then a normal refinery further stressing the available manpower. The Refinery was built with little forethought that is multiple valves and isolation points that should have been installed during original construction were not adding to the cost and complexity of the shutdowns.

  The operations management team does care for their employees and does what they can to develop their operators but there is little room for advancement. The pay is decent for the area however for similar work in a refinery for a major company the salary is 50% more. This can lead to a high turnover.

A lot of the people that don’t make it here or are those just looking for the next job. They don’t take the time or invest the effort to develop themselves into their role. Those that do, are very successful within the company. Those that don’t, seem to find a way to blame the company for their shortcomings.

Excellent benefits, retirement, stock purchase options, paid time off, advancement opportunities, the list of great things goes on. 

The company’s values are based on top level service of the existing customers, as well as giving all Route Sales & Service Reps incentives to sign up new customers and grow the business.   The reps in the company that can adopt and share the values HCC offers, and again, put in the effort to develop themselves into their position, are the ones making well over $75k per year.

One never feels that they are appreciated not matter how hard you work or how knowledgeable you are. If you are a slacker, you can get by, but if you are a hard worker who gets things done, you will be asked do more. Your time away from work is not respected. Your scheduled time off (vacations) is not respected. Seniority does not exist. Pay is not equal for the same jobs. Goals are set, but you will never be given the resources to actually work on them. Expected to complete tasks with little to no information. Closed door conversations that belittle employees.

Management philosophies: everyone is replaceable; do more with less; increase responsibilities, not pay; those that stand up for themselves will be terminated; safety is our highest priority when it's cost effective and doesn't effect timelines. Over react to situations with knee jerk reactions


This job is literally a dead end for women. There's no real advancement opportunities for a Branch Admin  at the branch locations, the way they are at the corporate office. Much easier for the guys to move up in rank. They don't offer maternity leave. So god forbid you have a child. If you didnt opt for disability, you're NOT getting paid while out caring for you're newborn. Once you cap out at a certain amount pay wise....thats it. Dont expect anymore yearly raises.

Most branch managers are a joke. They know nothing about managing, let alone running a branch.  The driver's and Admin are who are really running the branch, but get the least recognition.

They send job notifications of positions open within the company, but yet will still hire an outsider, before promoting from within. 

So nothing exceptional here. Just yuur typical working environment nowadays 🙄. 

District Mgr had problems with Branch never reaching quota.  Branch Manager and Branch Sales Manager were never really clicking together, causing tension and lack of direction. .

As well, of two cube van routes, one was very much out of balance to the other. Commissions and service revenue were very much imbalanced. Same amount of work, for less pay. No solutions found. 

Dispatching and work orders were moved from the next week to whatever current week you were in, to maximize profits/quota.  Attempts were made to correct issues, but seemed to be smoke and mirrors. 

SSR's were mainly relegated to sales of parts washers, and small items. BSM didn't share info on how to quote or service other machines. 

Repairs rarely done on trucks unless it came down to the 11th hour.

Top Job Titles	Average Salary
Sales representative 367 salaries reported	$69,617 per year
Route driver 354 salaries reported	$1,151 per week
Truck driver 275 salaries reported	$74,709 per year
Route sales representative 81 salaries reported	$72,932 per year
Material handler 148 salaries reported	$19.69 per hour

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