sales specialist

seasonal associate

sales manager

service assistant

assistant manager

Hermès

Hermes is the gold standard in luxury retail. Their brand equity is unparalleled and the demand for their product is insatiable. They pay well and provide sales staff with an arsenal of tools, technology, resources, and training to take ownership of their roles, become ambassadors for the brand, maximize sales and manage relationships with customers. They are also invested in continuous training for all employees including management, sales, sales support, and merchandising/visuals staff. Performance expectations are high, goals are ambitious, and they require strict adherence to all company policies. Workplace culture varies from store to store, team collaboration varies from store to store, and competition for customers and sales can be intense. Workload is substantial for all roles and the ability to multi-task and remain calm under pressure is critical. Self-starters who know the brand, are confident, financially motivated, fast learners, and take initiative without being asked for all job responsibilities will do well. Customers are demanding and expect exemplary service even if they are not buying. They do not hesitate to report complaints to management. Recommend communicating any customer service issues or procedural mistakes to management early in the process and with total transparency before problems escalate and become difficult to solve. Hermes often promotes people from within over time if you do your job well. And, if you leave in good standing, having this company on your resume opens a lot of doors in the industry.

Hermes is an amazing company, with extremely well made products and a rich history. While working at the Houston Texas location I really got to see that, and felt like I was working in a family store. It was a small intimate boutique with only 9 employees, and our manager was at our disposal at any given time during the work days. 

I transferred with the company to the Beverly Hills store thinking that our commitment to customer service would come first. Unfortunately I think that the level of business at that store and the disconnect between upper management and the day to day goings on on the floor caused a great disconnect on all levels. The intimacy was gone, it seemed more like a cattle call on any given day. I truly wanted the job to work out, as I respect the company as a whole, but the environment was a culture of saying "NO" to 90% of our clients. There had been 14 employees who had left within the year before I arrived and no one could seem to figure out why. 

I am looking to work somewhere where my opinion will be heard and appreciated, where I can feel like I'm part of the company and clients feel welcome and appreciated. Looking back I can say that I appreciated my time at Barneys, because we truly were a family.

I was contacted by a Hiring Manager regarding a role and informed that my final interview would be with upper management once they returned from PTO. Despite waiting patiently and following up professionally, I received no response or closure.

Shortly after, the position was quietly removed and replaced with a different listing on the same day, without any acknowledgment or explanation.

For a company that prides itself on discretion, heritage, and excellence, this lack of communication was disappointing and unprofessional. Candidates deserve transparency and respect throughout the recruitment process. Hermès should reconsider how it manages candidate communications to better reflect its public image.

Advice for Management:
Improve communication with candidates at every stage of the recruitment process. Promptly acknowledge follow-ups and provide clear updates—even if the process is delayed or a decision changes. Respecting candidates’ time and effort not only reflects well on the brand but also builds trust and goodwill in a competitive talent market.

Hermes fostered such an exciting and challenging workplace environment. The product is so beautiful, you feel lucky to work with it. Every day you learn new product knowledge which really helps in your selling ceremony with your clientele. The level of service expected is high from each guest and that helps push you as an employee there.

The hardest part of working for the brand was the selling culture when it comes to limited or exclusive pieces. Some customers had a hard time understanding why certain items weren't readily available for them to purchase or why other clients were getting items but they could not. It does create a hype and exclusivity for the items but sometimes the sales can seem biased.

I was a viable part of Hermes. I worked in a fast paced environment. I was responsible for maintenance of the back of house. I handled the client service issues presented to me as well as covering the floor to assist clients when needed. My peers were high maintenance most of the time, but were fun to work with. The hardest part of my job was being pulled in many directions at the same time by the people I worked with.
The most enjoyable part of the job was servicing the client, resolving the issues and assisting the sales associates with their sales.

What is the best part of working at the company?
Amazing professional work ethic.. unmatched in today’s retail world

What is the most stressful part about working at the company?
Making sure all customers were attended to- they have such a loyal client following 

What is the work environment and culture like at the company?
Stellar, capable, professional, take great pride in their product and procedures .

What is a typical day like for you at the company?
Busy- always going, interfacing with clients and collegues

What is the best part of working at the company?
It was not a pleasant place to work. It was a horrible experience. 

What is the most stressful part about working at the company?
Knowing that everyday I walked in, that my boss would make sure to let me know she wanted me gone. So much so I had to be hospitalized because of the stress.

What is the work environment and culture like at the company?
Toxic, stressful, mean. Management only cares about making their numbers and could care less about you or any issues you have. 

What is a typical day like for you at the company?
Everyday was a horrible experience.

A typical day at Hermes I would deal with high end luxury customers in a customer service sales environment. The hardest part of this job is the language barrier although I speak some Japanese our main customer is usually Chinese which I began studying 3 months ago. The most enjoyable part of my job is working in fashion and being exposed to many different people and cultures. All of my coworker can speak multiple languages, I am the only american born sales person on my sales floor.

While I worked at Hermes of Paris over 25 years ago, I recall the company being very generous to its employees with sample sales, holiday parties,and flexible work schedules based on need.  The Corporate Office was a high energy environment supporting company owned boutiques throughout the US as well as high end wholesasle stores ensuring the brand was displayed to achieve the most effective representation.

As with any company, if you are there long enough you will have interactions with a manager or employee you simply DO NOT see eye-to-eye with. This company is no different, but overall, the experience is great one. From the overall company culture, the store level culture, the work/life balance, benefits, vacation time, and even the employee discount. Working for this company can be a very positive working and learning experience.

Top Job Titles	Average Salary
Sales specialist 38 salaries reported	$26.17 per hour
Seasonal associate 34 salaries reported	$20.53 per hour
Sales manager 26 salaries reported	$28.14 per hour
Service assistant 28 salaries reported	$25.59 per hour
Assistant manager 19 salaries reported	$93,945 per year

Working at Hermès: Company Overview and Reviews

Hermès

Hermès Ratings

Popular jobs at Hermès

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected