automotive service advisor

automotive service manager

automotive detailer

automotive mechanic

automotive technician

Hertrich Family of Automobile Dealerships

What is the best part of working at the company?
This is an okay place to work if you enjoy getting a weekly salary below minimum wage that they somehow get around with the government by paying you a measly monthly commission. There were multiple times where I worked over 40 hours a week and was never compensated because of the “commission”.  This company is extremely behind the times with antiquated equipment and policies. 

What is the most stressful part about working at the company?
Almost all other employees are extremely negative and at times hostile. Management doesn’t care either. Management disappears for hours on end leaving at times a single person to do everything. The only department that is happy is sales, possibly because they are the ones that make all the money. Parts and service departments are the one who actually work and deal with problems yet they get paid peanuts. Also if you go to work here do not expect to be trained at all. The first training you go to at HR/corporate is pointless social exercises that have nothing to do with the job you will actually be doing.  

What is the work environment and culture like at the company?
Hostile, negative, non appreciative, just all around not a good environment. 

What is a typical day like for you at the company?
A typical day was clocking in and immediately having to deal with other departments problems. Be it the people weren’t trained properly or trained at all in the other departments or they were just too lazy or stupid or both to do their job correctly.

I was a mechanic in one of their Chevrolet dealerships. I've worked at multiple dealerships and this was, by far, the toughest place to make a pay check. You aren't treated like family, instead, you're treated like an independent contractor. You are renting a bay from them and the manager made that clear. Shop tools were a joke and you either had to buy your own laptop to diagnose cars or be forced to use the "shop" ones that weren't maintaned and only worked occassionally. The OEM scan tool was never repaired and the service manager would say "why fix it because those animals are only going to break it again."

There was also, and appears to continue to be, an extremely high turn over rate of employees. From techs, parts, salespeople and management. I was under the immpression that the issues were with the service manager. But after leaving I realized the problems are with upper management and how they place the almighty dollar over everything else. This philosophy must be drilled into middle management on a constant basis. Otherwise they might forget it's importance and put an actual persons needs before it!

This is clearly just my opinion and doesn't mean a heck of a lot. I only hope that by writing this the company might see it and say "hmm, maybe this is why we are constantly needing to run help wanted ads?".
My other hope is to possibly save another tech some being able to say "that was the worst place I've ever worked."

I went to Hertrich with no car sales experience. The first week I had to commute from Wilmington to Milford for a class on 2 forms that are used in a car sale.That is your training. I can only speak for the New Castle dealership. Once you get there your training stops, You are told to sink or swim. My first week at the dealership I completed all of the manufactures certifications and sold a car, with no experience. The other salesman around me with years of experience were selling 2 or 3 cars a day. I started to wonder if this was the job for me so I emailed the teacher of the class who worked in the personnel department. I simply asked if sales do not work out for me if I would have any other options for employment with the company. Next thing I know I was on the carpet being told I am not being held hostage I can feel free to resign. During my 2 weeks at the New Castle Dealership I was told to call people on the phone and call them until they tell me not to call anymore. I was told as soon as someone pulls into the parking lot you had to be right on them and get them inside and sell them a car. I had to drive my personal car to Claymont to pick up lunch for the managers. Look, if you have experience and this is your thing, great. If you are looking for training, at least in New Castle, stay far away, I would not only not work for them I would not buy a car from them.......

There is a reason hertrich is constantly hiring. I suggest you don't find out why. Run as fast as you can. McDonald's has much better career opportunities!!! As a service advisor you get a base salary plus commission. Your tickets get you commission you will not get the good tickets if you do they will be stolen from you. True story I had to threaten to call the cops as they tried to steal a work order from me at the last minute sounds crazy right?? Well it was and it's sad. Just go somewhere else really!!!At first you will let it slide they will love you. Then you won't let it slide and you will be the bad guy your job will be threatened and you will still be poor. Run as fast as you can. They do not believe in family. They believe in ripping people off and guess who they want to do it... you the service advisor Dm is no better heard the complaints given the opportunities and chose to go with the flow!! If you have a family don't do it.  The way Management treats you is absolutely unbelievable not in a good way it truly is sad. Lies lies lies no training treated poorly dont believe them about the money its absolutely sucks. Dont get sold on the it's up to you on what you make you will find out soon enough it's not true. Long hours low pay constantly have your job threatened truly a very sad place treat you like dirt not a rewarding place by any measure run!!!

The whole work day was usually pretty awful from start to finish.  Get in early (6:30) to receive parts and prepare the delivery truck that was supposed to leave at 8.  Service started needing parts at 7:30, so that’s one less person to help load the truck.  After the truck leaves between 8-9, spend the next hour or two finding out why certain parts didn’t arrive, and then inform Service or wholesale accounts of the situation.  Squeeze an AM meeting somewhere in that time frame.  Spend the next chunk of time locating alt sources for the missing parts.  At some point you will need to return other parts that eventually came in that were already on their way, but you already found alt sources for them because they didn’t show up when they were supposed to.  Lose 15% on those returns.  When the deivery truck comes back, it will always have returns from wholesale accounts that don’t get charged restocking and can return whatever they want.  Lose 15% sending those returns back to the manufacturer.   Don’t take a lunch.  By the time 3 comes around you need to start working on orders.  After 4, squeeze a PM meeting in at some point.  Hopefully leave at 5, just to come back the next day and repeat the whole process.

I began working for the Hertrich Family approximately 5 years ago as a sales administrative assistant for the Hertrich Toyota store. I started out not really knowing anything about the car side of the business, but was willing and ready to learn. The GM and management staff at that store personally took the time to develop my skills, and ensure I received the training necessary to be successful in my role. Everyday was a challenge to learn something new. When I got proficient in my responsibilities and asked to learn new things, the GM always found a way to teach me something additional or challenge me further. When a position became available with the Hertrich Family as an Executive Assistant, I was selected for the position based on my  experience, skill set, and my desire to continue to learn and grow within the organization as well as the Hertrich Family's desire to promote from within. I wake up everyday excited to go to work. For me this is not a job, it is a Career.

Working in the talent recruitment and acquisition department for this rapidly expanding company has helped me see first hand how this family owned business continues to successfully grow in such a competitive industry. We  offer each employee an guided path for personal growth in a successful career, recognizing the importance of each individual as an integral part of our team of professionals and support the continued improvement of each facet of the business,  Integrity, appreciation and encouragement are an integral part of continued support for each member of the team,  Unlimited opportunity for advancement  makes it an exciting company to be a part of and encourage other to join! Camaraderie and respect make each part of the journey a team effort, and well worth the successful outcome.

The company is rotten to the core with some really awesome people spread thin in key positions. Your best bet is to learn as much as possible in a short amount of time and take your knowledge elsewhere. Get ready to have your hands tied behind your back and flounder waiting for a response from your GM regarding important issues because you have no real authority and neither do they! The best part is the company cannot retain/hire good GM’s to make these decisions/calls up the chain and they are too focused on fixed expenses instead of spending money to make more gross. The employee medical insurance is a joke as well as the extended warranty offered to the customers. Overall if you are ok with a below normal pay plan, delivering terrible customer experiences daily, and constant turnover dive right in! 

With the job searches today and with company's cutting hours and benefits to cut costs, along with not coming from a Dealership background, I was unsure of how the experience would go.I really wasn't sure if I would even be considered for the position. However, that was not the experience I had at all. The moment I applied with Hertrich, I have had a great experience. The process from applying with Indeed to interviewing and then the hiring process was GREAT!!!  Everyone has been professional, friendly and welcoming into this dealership family. I was truly blessed that I was able to secure a full-time position, with competitive wages, benefits after 90-days and a weekly paycheck. I am honestly excited to be able to work everyday at a place that I know I am being appreciated for my effort and receive constant support and training to better myself and the company.

I cant even explain how much relief I felt leaving this place. Dont let them rope you in. You will never make what they tell you. They sell about 20-40 cars a month and I have had deals that have -3k front end multiple times. Like a lot.. there was a point where we had like 1 car that we didnt own for a loss. And im not talking about 200 dollars im talking about thousands of dollars. It was horrible. We had no new cars or anything and the company did nothing to help anyone. The managers are trash and they burn through gms. 3 new gms in the last year there. Because no one can figure it out? No because no one cars about the dealership. That place is ticking. Im sure they are hiring because everyone is leaving, But I would not recommend that place to anyone. 1 good month 6 bad months and thats how your year will be there no matter how good of a sales rep you are. The place just doesn't bring in business at all. 

Top Job Titles	Average Salary
Automotive service advisor 58 salaries reported	$66,810 per year
Automotive service manager 23 salaries reported	$131,522 per year
Automotive detailer 31 salaries reported	$16.23 per hour
Automotive mechanic 17 salaries reported	$100,000 per year
Automotive technician 5 salaries reported	$19.00 per hour

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