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Herzing University

Herzing University offers exposure to clinical compliance and placement operations, but the internal structure makes long-term success extremely difficult. As programs expanded, workloads increased substantially without corresponding increases in staffing, system support, or clearly defined ownership. Staff were expected to manage high-stakes, multi-state compliance responsibilities under constant urgency with minimal protection from burnout. Students were allowed to be abusive to staff with no intervention or support from admin - on the contrary, at one point an admin sided with a student and agreed that I “lied” to the student about something that I 1000% did not. 

A significant concern was the conduct of direct leadership. Communication from management was frequently disrespectful, dismissive, and unprofessional, creating an environment where staff felt undervalued and psychologically unsafe. This behavior was not isolated and impacted multiple team members.

What is most concerning is that executive leadership was made aware of these issues — including management behavior and workload sustainability — yet little to no corrective action was taken. Accountability consistently flowed downward, while leadership remained reactive and disengaged from meaningful solutions.

This role may be appropriate for someone seeking short-term experience, but without major changes to staffing models, leadership accountability, and executive follow-through, burnout and turnover will continue to be unavoidable. Also: if you’re a working parent or need a lot of flexibility, I will say the flexibility is unmatched. You won’t find a more flexible job than this one, but it’s not worth the stress and headache of the student abuse &  disrespect from management. Good luck if you do decide to go about with it!

This is definitely not a place you would want to stay employed at long term if you get an offer and decide to accept. Use it as a stepping stone, but get out quickly, especially if you are a minority. The lack of structure, human development, management engagement, and operational consistency makes working there very difficult. They are all smoke and mirrors and suggest they operate by a model of professionalism, integrity, respect, caring, and engagement. Working there you will quickly see that model is not consistent or put into action by all, especially senior academic leaders. It is well intentioned but not consistently applied. They do not value employee feedback, show a complete lack of empathy and care, and definitely do not know how to build community. This is especially the case with the online division of the school. They are reactionary and not preemptive, and will shift direction in the middle of implementing something and start another ill-conceived initiative because someone in their leadership thinks it's a great idea. By far the most disorganized and unfortunate place I have worked. It is a very clicky environment, and in all aspects of its operation do not value, integrate or properly nurture diversity of ideas, people, or opinions. The lack of diversity is very evident in their senior leadership, and it seems the ceo is so consumed with strategic business operations and is disconnected from academic outcomes and the culture that really is their workplace model - toxic, clicky, unstructured and disorganized. If you are looking for growth or to be valued for your professional contributions or past successes, this is not the place for you. 

I like Herzing. They definitely pay you a good hourly if you have experience. I was at Herzing for about a 2 years. It was a good experience but at times I did wanted to quit. Sometimes they said things to get you in the door and it’s not what it seems. You do a lot that is not in your job title and sometimes when you are performing they want you to carry the team instead of making everyone else do their part. 
* Opportunity- There isn’t much opportunity to advance at all. You can advance your current job title with small increases in pay but not many opportunities to go into management. 
*Remote days-Due to the pandemic my friend says it’s remote. But when back into the office you eventually are supposed to get 2 days remote... you won’t get it until you have been there at least 2-3 years if not longer. They will use this as a motivator and you will end up disappointed it’s not coming as expected. 
*Management-Management is nice. They create a culture where you can ask any supervisor questions, however, after you have been there awhile some will deliberately not help you and tell you to go to your own manager. There typically is some favoritism in the office. They like whoever is in their face the most. Also, they are very nosy. If you tell them you won’t make it in and the reason... they will put you on blast putting the reason you aren’t making it in to everyone in the office. They also ask questions regarding your medical situations or when you are sick and I’m sure that violates hippa somehow.
*Holidays- Holidays off are decent and you get the day of thanksgiving and after it as well. 
*Travel- They have yearly meetings where you get to travel for free!
I ended up quitting but I know people that are still there.


I worked for Herzing for quite some time.  In the beginning, it was wonderful; we were encouraged to do what was necessary to help students learn and grow.  We had resources to help students learn and grow.  My coworkers (some have remained at Herzing) remain extremely loyal to their students, especially those students who show the slightest spark of potential.  Those with "boots on the ground" will fight fiercely for those students and to try to make sure Herzing does right by those students. 

Unfortunately, Herzing's upper management no longer has interest in listening to those who have "boots on the ground," so a lot of wonderful ideas, and a lot of wonderful students, are ignored and fall through the cracks.  Management, from office to classroom, is top down.

First and foremost, Herzing is a business, and it is run like a business - even regarding student success and curriculum decisions (like the new imposed curriculum that doesn't take into account demographics and diversity among campuses).  Additionally, the hardest part of my job, towards the end, was seeing those who treat students poorly (screaming at international students in the hallway when they were clearly confused, for example) rewarded, while others who truly care about students were let go. Towards the end, nothing seemed to have rhyme or reason.  Nothing.  Worst of all, people were fearful for their jobs, having fun was forced and mandatory, and meetings became time to be punished for not meeting ridiculous and unattainable goals without the resources or discussion necessary to meet those imposed "goals."  

It just kept getting worse.  I've never in my life worked in a place with such low morale.

The culture of the staff is very laid back, and each advisor has freedom in their advising style. Each advisor is given a set population of students, usually between 150-250 student each, all in the same programs. Multiple meetings a week keep the staff, dean, directors, and program chairs on the same page. Herzing University is very supportive of professional development through conferences, presentations, and outside opportunities. 

The duties of the job are monotonous, and the constant outreach to students who are not participating in their classes borders on harassment. Associate Directors for student services were both external hires rather than internal, providing inaccurate information and management styles. Advancement is difficult and granted unequally. Only a certain number of advancements are granted each year, and the income increases are small.

The layout for the online campus division is open cubicles, with four per pod and short walls between all. This allows departments to collaborate, however it also allows for micromanaging, loud background for phone calls, intrusive colleague interactions. 

Herzing University overall is a great company to work for. They offer great summer and holiday parties, paid volunteer hours, and multiple opportunities to give back to the community. They offer great 401K match and tuition benefits.

As an adjunct instructor, expect to work many many hours beyond what you are being paid for, and not be recognized or rewarded for it.  The students absolutely loved me.  My former manager gave me nothing but good reviews and feedback. The person who took over had several years less experience and it clearly showed.  I strongly encourage anyone considering working here to look elsewhere at other institutions where you are paid better and treated better.  The turnover here is insane, and they will promote people who are undeserving and they also seem to promote a toxic, competitive working environment.  They do everything in a very secretive way too, there is little to no communication or teamwork collaboration, which is so strange? I enjoyed the students so much and am so sad about what happened to me during my time as an adjunct instructor here, as I had really hoped to make a long term career out of this.  The actual teaching part I loved, as I am extremely knowledgeable and experienced in the dental field, and an excellent teacher, but the rest I could not stand.  I am friendly, personable and hard working, and students really enjoyed having me in class and regularly communicated this.  I think they need a lot of work as a University as a whole...they really only seem to care about making money off of tuition.

Management does not behave ethically. Manager ignores emails, and phone calls regarding most topics and makes promises that they cannot keep. There were student complaints about the school keeping their loan/grant refunds without cause, which was a red flag for me, as to the schools authenticity, and lack of respectability. Promises for year round work turned out to be false; there were even discriminatory practices, which I personally experienced. I would not recommend this school for a professional teacher wanting to grow their career, you can do much better at other institutions whom you do not have to feel ashamed working for them. Most of the other professors on campus are professional and easy to work with, but this school has a much different vibe than other regular colleges; there is an underlying tone of mystery, non-communication, falseness, and deceit that underlies every conversation. I was very glad to be out of there, and resigned to get away from the daily stress that this management caused me - as one could never really feel safe, or trust what is being relayed with all of the weird politics going on behind the scenes. You will never know where you stand, and you will never know what their intentions really are regarding you, which is creepy. The manager has an overall very creepy vibe.

Very low pay compared to the amount of work you will do, hours are not at all reliable, no communication, no organization.  They will promote people who do not deserve it and are unqualified, it is a very weird competitive culture, not at all a "team work" vibe.  I have witnessed so many shady things while here.  You will work so hard, and not be rewarded or appreciated for it.  Upper management does not care and does not even have a clue what actually goes on in classes.  They'll hire extra staff behind everyone's backs and then one day out of nowhere you will find out your hours are being cut for no reason even though you have excellent reviews, tons of experience in the field you are teaching, and students are succeeding and enjoy having you as a teacher.  Communication is horrible, they just throw you into a class and expect you to just figure it out.  If you have any legitimate concerns about anything (and you will), good luck!  There is no support whatsoever.  Would strongly recommend looking elsewhere unless you plan on this being a very temporary job, there is a LOT of turnover here, it seems to be what they are looking for to be honest?    

I've had many responsibilities with Herzing University Online. I started out in their Admissions Department using the skills I’ve experienced in sales in the mortgage business. I did very well helping students understand the value of education. Realized how important it is to just sell yourself and be yourself. Transitioned into their Financial Aid Department where we put together students' loan packages. It was one of my favorite jobs, because you really had to educate them on student loans and the repercussions on taking out more loans than needed. It was a great feeling to counsel them and have student’s thank you for the time that you spent with them. I currently work in the enrollment support/financial support department to work in all my experience with online education. I am superior at what I do. Students trust me and enjoy talking with me. I was nicknamed, "The Phone Whisperer". Also have two company awards for my advanced phone skills. I can handle many types of situations and questions that many are afraid to take. I'm looking for something, where I can take all my professional experience and use it to excel.

Working with Herzing University has been a great experience, they've been so understanding and flexible with my school schedule and working around my needed hours. The best part about working with Herzing University was working with the great staff members, they were always willing to train with customer service, how to do in bound out bound calls, how to schedule and answer questions for student or visitors. I think the hardest part of this job was being patient in learning new things, such as their different soft wares to check out books. I've learned so many things thanks to the staff and trainers there, they've taught me more than just learning to run the front desk, printing papers, and organizing skills, but they taught me a lot of professionalism. How to interact and professionally be a problem solver with any given circumstances. They gave and taught me tools to engage and prepare myself for situations that could help others. This truly is a great university to attend and work for, all in all, they made it fun, they were understanding and best, they were such a great staff to work for.

Top Job Titles	Average Salary
Faculty 34 salaries reported	$84,263 per year
Adjunct faculty 31 salaries reported	$49.03 per hour
Admissions advisor 21 salaries reported	$26.28 per hour
Financial aid advisor 15 salaries reported	$25.52 per hour
Student advisor 13 salaries reported	$27.52 per hour

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