telemetry technician

registered nurse

Hicuity Health

As an EKG tech I was told in my in person interview that I would have no more than 35-40 patients a shift in order to maintain patient safety, before I left the company I was regularly getting between 50-60 patients a shift and was told because I was on the new “buddy system” it would not be a problem, but that was not the case. I constantly felt like my patients were not being monitored properly due to having too many patients at a time. I often felt I could not get help from my group leader or RES. There was also a lot of disrespect received from the RNs especially from UMMS. I was cursed at multiple times by one specific charge nurse and when I reported it there were no repercussions taken. I often felt like I was not a valued worker, despite my supervisors telling me that I was one of their strongest techs I was not compensated correctly. During my in person interview the supervisor allowed another employee to sit in and I was uncomfortable speaking pay in front of the other employee due to the fact that I was told that the employee was also a tech and not anyone of management therefore they did not need to be aware of my pay. I was also told that when I was deemed “experienced tech” I would get a pay raise and within 3 months my supervisor told me I was considered experienced and would need to aid in teaching new recruits but that I would not get a pay increase. Overall I feel the company was not great at helping it’s employees, they consistently allowed clients to verbally abuse us and we were not supported. I will say, that during my leave, Adnan was being put into a higher role which I loved because he was one of few people who actually cared and tried to help, but they were over working that poor man and he deserved better. 

Pros:

I met many wonderful coworkers during my time at Hicuity Health, and my direct manager was consistently supportive, approachable, and positive. I gained valuable experience as a telemetry technician and learned a great deal about the field, which ultimately helped me grow professionally and move on to my dream hospital. I personally had a positive experience overall and left the company on good terms. The company does try and shows effort to improve.

Cons:

Company-wide professionalism was often lacking. Hiring standards seemed inconsistent, and many technicians were brand new to the medical field and did not always demonstrate the level of professionalism or patient care one would expect in this role. There was no upward mobility and no raises during my time with the company, despite the demanding nature of the work. While my experience was positive, this was unfortunately not the case for many of my coworkers, some of whom left feeling unheard or unsupported.

Overall
Hicuity Health can be a good stepping stone for gaining experience in telemetry and healthcare, especially for those early in their careers. However, the company would benefit greatly from listening to current technicians’ feedback, improving professionalism standards, and offering appropriate compensation and growth opportunities for the hard work being done. With better support and recognition for frontline staff, this could be a much stronger workplace!

Working as a Telemetry Technician at Hicuity Health was not a great experience overall. The only real "unique" positives were the relaxed dress code and the flexibility to eat when needed. Beyond that, the job offered virtually no upward mobility, and management showed clear bias in enforcing rules.

The workload on techs has only grown heavier over time, with no increase in compensation to match. 

Scheduling used to be somewhat flexible, which was great, but that has changed. Don’t expect to reliably get the days you request off. Instead, you’ll likely need to continually try swapping shifts with coworkers and just hope your requests get covered.

This role can work for someone seeking entry-level experience in a healthcare-related setting, but if you’re looking for long-term growth, reliable scheduling, and competitive pay, it may not be the best fit.

Good Place to start, supportive and can learn much..Working at this company has been a generally positive experience. The work environment is fairly supportive, and most team members are approachable and willing to help when needed. Management communicates expectations clearly most of the time, and there are opportunities to learn new skills depending on your role and initiative.

Like many workplaces, there are some areas that could improve. Processes can occasionally be a bit slow or unclear, and certain departments seem busier than others. However, the company does make an effort to listen to employee feedback and gradually improve how things operate.

Overall, it’s a decent place to work if you’re looking for stability and a collaborative team environment. While it may not be perfect, the experience and professional growth opportunities can make it worthwhile.

I worked there for 2 years and they people I met were great! I loved the education training that was offered and the support is the best I have seen. However, the company has a lot technical issues to work on. Our office was the biggest out of all the other offices and at time would over work the server cause work to constantly shut down. The job can be stressful when trying to reach out to RN staff but that is typical off Monitoring work, the escalation process is great, better than my previous jobs. Leadership was vey supportive and hands on, but the work can be tedious and repetitive at times. 

Hicuity is growing very fast. They are still experiencing growing pains. It is honestly kind of scary to work for the company as much as I love my manager and co-workers. They recently laid off several employees without a notice; which makes everyone nervous that they could log in one day and be told you are no longer needed. The work life balance is fantastic and the flexibility to take off when needed is great. Management is laid back as long as your work gets done without issues. 

This place is a big safety disaster. They have too much business and not enough employees. They can't keep employees because they don't value your opinion. Whenever someone leaves are calls off the increase your workload rather than admitting to the client they can't be safely monitored. They tell you to speak up but when you do they tell you to deal with it. The training consist of learning off cheat sheets with little to no hands on experience. The job itself is easy, but the stress alone makes people walk out daily.

What is the best part of working at the company?
The work itself is fantastic.  The clients are fantastic.  Upper management is amazing!   Lots of room for growth for devoted and self motivated individuals.

What is the most stressful part about working at the company?
In my experience, can't pin point a task that was not challenging, however was manageable.

What is the work environment and culture like at the company?
Work environment was comfortable.

What is the best part of working at the company?
Money that’s it. Poor management everyone left the company 

What is the most stressful part about working at the company?
Work load and the supervisors/managers doesn’t care at all

What is the work environment and culture like at the company?
It sucks bad. Dead environment everyone is sleeping

What is a typical day like for you at the company?
Stressful days, work load heavy always have to clean up after everyone

Its heavy on the learning and adapting to specific and different assignment. There is a lot of complaining between the workers and you don’t have a set space to work you are constantly moving stations everyday. I personally would prefer to have my own space. And be able to get up and leave my area when needed. 1 bad interaction with a nurse or getting a certain assignment could ruin your whole shift. It’s a pretty unpredictable environment.


Top Job Titles	Average Salary
Telemetry technician 4 salaries reported	$17.75 per hour
Registered nurse 3 salaries reported	$94,333 per year

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