receptionist

switchboard operator

surgery scheduler

scheduler

front desk receptionist

Highlands Oncology Group

Highlands Pharmacy and just Highlands Oncology Group is a wonderful place to work for. At the end of the day we are all here to help care for our patients in the best way they need us to. To provide the greatest services comforting our patients. I get along with all my coworkers and everyone else outside of the pharmacy department are wonderful people. If you truly care about providing the best services to the patients, this place is a very rewarding company to work for. Not a place for people who can’t handle stress. I will say there is a lot we have to do here in the pharmacy to provide the best care but I promise it is very rewarding being able to help every patient that we can. Not a place for people who want to come to work and make friends with everyone and then get bothered by that. Everyone has their similarities and differences but you have to want to be there with the mindset of providing the best care to the patients and forgetting all the differences to actually enjoy this position here at Highlands. I’ve never had issues with pharmacy management or the other company employees. Lunch is provided almost everyday which is great. Teamwork is very great here. Hours are awesome if you love your weekends off and main holidays off. PTO accumulation could be better honestly but management is very understandable when needing to take time off when asked ahead of time and if you have enough PTO. Pay is average. If certified, pay can be better. 

This place is a toxic place to work. I did see a lot of people leaving their positions while I was employed there. This is a constant theme throughout all the departments; office and clinical staff routinely leave due to the work environment. Management is awful and seem to not know what they’re doing. My supervisor would snap at my department for things that had never been brought up to us before. My team was with out any type of direction. There were never meetings or team discussions on how we could improve or what was really even expected of us. We were basically left on our own and then treated like children if our supervisor or another department became upset by something. It was extremely disorganized and stressful and there was zero support because they do not care about you, bottom line. My supervisor would put on a fake act and say “you’re appreciated” but we all saw through it. Not even breaks were scheduled. We had to figure it on our own which not only caused anxiety about taking a break but we would have to wait for someone else to come back and then quickly take one before the chance was gone. Doctors are expected and expect to be treated like Gods. They definitely have a God complex and managers, supervisors bow down as not to upset one of them. Even if an employee is being mistreated. So don’t expect things to be fair. If you work there be prepared to be expendable and a nobody if you aren’t a provider. 

I have read reviews from the Rogers, AR Highlands Oncology location, but the problem with Springdale, AR Highlands Oncology location is equivalent. Management is awful! I’ve been in 3 different departments over the course of 5 1/2 years & it’s only gotten worse as the company has grown. It’s been proven time after time it’s a management issue. There is no fair playing field. You can bring up issues, but until more than one person speaks up, it’s completely swept under the rug. If you don’t hold your staff accountable, it will always be chaos. Welcome to HOG.

I’ve always enjoyed the work that I was doing. Yes, there is high volume, but I tend thrive in that type of environment. My favorite part was helping patients understand anything from their insurance policy & benefits (business office), checking to see if their referral was received (new patient dept),  to taking the next steps in their care plan (multidisciplinary dept). 

The doctors were great to work with, but I feel as if their teams showed favoritism. If they liked you, they would work with you. If they didn’t care for you, be prepared to argue about how to do your job. It’s sad, but it’s very true! It was one of the main issues for me. I consistently went to my manager about it, only for nothing to happen. After I went to a doctor about it, things changed the very next day. It should not take going above managements head to get anything to happen. 

What is the best part of working at the company?
There weren’t any best parts , a lot of bullying and favoritism. Zero commication and no structure 

What is the most stressful part about working at the company?
Everything, huge turnover, employee bullying and singling people out by quiet firing . Taking an employee to the back every Friday afternoon ( to discuss the flaws ) never complementing their work or encouraging them . Isolating certain employees in conversations and lack of communication. Beautiful building , terrible place to work 

What is the work environment and culture like at the company?
Isolation and work place bullying 

What is a typical day like for you at the company?
Isolated and left out conversations . Constant criticism and being made to feel inadequate. Never trained after being promised to be during the interview and after others  received their vacations , I was given 2 weeks left out of 90 days to learn my job, with the threat of termination if I didn’t comply . Horrible company, horrible people that are in leadership position. Would never recommend to go there for treatment after seeing how they treat each other !

Highlands is a very rewarding place to work the doctors patients and majority of the staff are wonderful to both patients/families and coworkers. It can definitely be stressful or emotional but everyone is very supported by team members and management. Management is approachable they do not micromanage or take advantage they value each employee and from the supervisors to the CEO have a very open door policy. Highlands has and continues to grow its patient population rapidly and work very hard to maintain top notch quality and positive experiences for both staff and patients that said ALL clinics/hospitals nationwide are experiencing a worker shortage that effects everyone in the industry but Admin does a great job of trying to retain staff.

Every manager I have dealt with has been very encouraging, helpful, and cares about everyone succeeding.  Given what we help patients deal with, it can be stressful, but everyone wants to help pitch in and do what they can to make it good for everyone.  Excellent benefits package and affordable healthcare coverage compared to most in the area.  Lots of extra "perks" like free lunches most days of the week, dress up days, employee appreciation events, etc.  Very happy to be part of a group like this and see what we do for patients and families dealing with such a difficult time in their lives.

What is the best part of working at the company?
The free food from the Drug Reps.

What is the most stressful part about working at the company?
Working for surgeons that no longer have compassion, but are in it for the money!!!

What is the work environment and culture like at the company?
Not diversified enough. They only bring in others when needed; not because it's warranted.

What is a typical day like for you at the company?
High turnover. Stressful. People come in for Cancer treatment and diagnoses and are treated like (by some) cattle being moved in and out. Not looking at the person or the soul that had just been given a life-altering diagnosis of a possible life-ending disease.

Working here is very rewarding. You get close with the patients over time and get to see a lot of them frequently as they go through treatment. Unfortunately, some of them don’t make it through and that can be very challenging emotionally.

There is free lunch most days because pharmaceutical reps bring food. The doctors are very nice with the exception of a handful. You quickly learn who those doctors are and it’s understandable that a lot of people don’t want to work with them.

The nursing supervisors are very hands-off. I see them all very infrequently. They reply pretty quickly if you need something but aren’t around and easily accessible; at least physically.

Pay could certainly be better given rising housing costs in the region.

HOG is a good place to work. The treatment floor felt uplifting. It was bright and has floor to ceiling windows. However, they needed to hire a lot more nurses, as they were always accepting new patients and outside infusion patients. Each nurse was expected to take care of 8-10 patients per day, sometimes more if you could handle it. The nurse team on the infusion floor was amazing, very geared to helping each other. The company could do better with pay and with benefits, considering how hard the nurses work and give of themselves each day. My favorite part was celebrating patients who got to the end of their chemo treatments. The ringing of the bell always brought a tear to my eye. 

We treat about 20 patients per day, on 3 different machines. I am a float PRN therapist, so have worked on all machines. Our schedule is very organized, so the day runs smoothly. We do not have to deal with management much on a day to day basis. Co-workers a efficient and good to work with. The hardest part of the job is dealing with unexpected events, but with experience, that is not really an issue. The most enjoyable part of the job is working with the patients and getting to know them.

Top Job Titles	Average Salary
Receptionist 1 salary reported	$18.00 per hour
Switchboard operator 1 salary reported	$20.00 per hour
Surgery scheduler 1 salary reported	$16.75 per hour
Scheduler 1 salary reported	$18.00 per hour
Front desk receptionist 1 salary reported	$17.17 per hour

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