sales consultant

sales and service associate

digital marketing manager

creative director

accounts receivable clerk

Highlights-For-Children

What is the best part of working at the company?
Position held was remote when started and transitioned into hybrid - 2 days in 3 days remote.  Company offers good work/life balance and employee appreciation days through luncheons, etc.
 However, some management appear to frown on or just not interested in participating and it makes employees feel uncomfortable participating when upper management and other co workers don't join in.
 

What is the most stressful part about working at the company?
Department I worked in slow to transition into new ERP system and it's functionality not being used to capacity. Seasoned staff in all departments some don't do well with changing/adapting to be more current with technology etc

What is the work environment and culture like at the company?
Company offers good information & discounts on health & wellness. Eg. Company wide meditation Tuesday for 30 minutes. Offers meditation app online at discount to use if desired.

What is a typical day like for you at the company?
My manager lacked leadership skills, patience and communication skills. No set schedule for anything but distribution of payments and that had it's own issues. Invoice processes all over the place due to Invoices emailed, pdf & saved in various folders in share drive instead of uploading directly to ERP system and drag/dropping emails into system.  Also no rules in place for proxy box - eg. need to separate urgent payments from regular payments. Time management definitely issue

What is the best part of working at the company?
The best part about working for this company is that your opinion actually matters, and regardless of your position, you are never made to feel unequal. 

What is the most stressful part about working at the company?
There is 100% customer satisfaction guaranteed and sometimes you cannot please every customer because they don’t want to be pleased. 

What is the work environment and culture like at the company?
The culture is very diverse which is a very good thing because it allows the company to be more of a open family and the work environment is 100% remote!

What is a typical day like for you at the company?
My supervisor usually gives me words of encouragement at the start of my day there is always good feedback that comes from her. I just love her but other than that I’ll answer calls from customers who would like to place orders or have concerns or questions about their account. I also upsell offer every customer that calls into Highlights this could sometimes be a little discouraging, because times are hard for everybody and people don’t really have the money to purchase, but I am never in trouble for not being able to make a sale as long as I offer it. I keep a tally record for the calls. I take each and every day.

Highlights for Children the magazine company is a great company with a great cause. As a mother of small children I do appreciate their vision and the experience I accrued while working there. The environment was just very stressful and as an employee I was never comfortable in my job security. I will continue to purchase products and magazines from Highlights for Children, because it is so great, and educational. As for working for them in the future I couldn't see myself doing so.

It is a ok place to work if you don't mind having to upsell hundreds of dollars of extra merchandise to make goal. I felt like a shifty sales person trying to take advantage of people who wanted a clean reading activity for the kids. Did not enjoy having to push to sell more products to make their goals.Otherwise told we were not a necessary department if we did not make their extra goal dollars. Lots of Cancelations from customers who felt taken advantage of do to the get a free book if you send this back, then ended up enrolled in a book club with monthly charges.

A typical day at work starts with immediate customer service calls, interrupted by 2-3 meetings, casework, and then back to calls. Between calls are emails to respond to and project work to resolve. Phones go off at 10 minutes before the final quit time. 

The biggest challenge was adapting to changing policies for customer service which were implemented as a weeding-out policy. 

The position was really repetitive we would take inbound calls regarding magazine subscriptions. I learned how to be a great sales person from this position, my co-workers were great I enjoyed being able to work with them. The hardest part of the job was getting over my fear of hearing "no" from the customer, but I worked hard and conquered that fear. The most enjoyable part of the job was being able to help the customers who called in confused, just being able to give them clarity was the best part.

This was the best job I ever held. Management was very supportive and helpful, the atmosphere was relaxed and friendly, the pay was good, the vacation time was good and paid holidays were excellent. There were many employee functions and the morale was very good. Most folks who worked there have been there for many years. I would highly recommend this company to anyone looking for a position in an office.

I went to main post office to pick up mail.  Sorted and delivered to each floor and mailbox.  Drove company vehicle to various offices for delivery of their mail and parcels.  Processed out going mail.  Took mail to main post office.  Made daily bank runs and secured off site back-up.  The worst part was driving in bad weather.  Daily avoidance of accidents.

Highlights for children was a decent place to work for. I felt as if the pay couldve been better. Although what you do is very easy, it does get stressful. I feel that there marketing puts a toll on the reps answering the phones. I feel like they dont disclose a lot of things in there promotions which get a lot of angry customers calling and yelling at the reps.

I feel the company is on a good mission but the pay is poor and their model outdated.

My trainer was an insecure woman who bad mouthed everyone, even our manager. I overheard her on three separate occasions lying about things I’d done. It was at that point I knew I wasn’t interested in working there any longer. She was a toxic human being.

Top Job Titles	Average Salary
Sales consultant 3 salaries reported	$25.32 per hour
Sales and service associate 1 salary reported	$15.00 per hour
Digital marketing manager 2 salaries reported	$87,413 per year
Creative director 2 salaries reported	$134,200 per year
Accounts receivable clerk 2 salaries reported	$23.01 per hour

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