maintenance supervisor

maintenance technician

assistant property manager

senior maintenance person

housekeeper

Highmark Residential

Extremely high pressure sales environment with endless “warm” calling, and follow-up on completely terrible leads. Incompetent finger pointing management. After 5 months of awesome performance they threatened to fire me if I didn’t sell more and meet a new “minimum leasing standard of 3 leases per week”. This was not discussed at the time I came on board. This conversation was just after just leasing 18 apartments for move in that month and averaging 12+ leases a month. The average in the area is 4-6 per leasing agent. If occupancy is high it’s smooth sailing but if occupancy is low they blame it on the leasing agents even when it’s caused by tons of people moving out, not lack of new leases. They DO NOT promote from within unless you are managements best friend. No flexibility, no time off or sick time until after 6 months. Upper management is terrible. Managers try to steal leases and compete with the front agents rather than supporting and mentoring. They seem to hire high-school graduates for upper management positions with no formal training or idea what they are doing. Management constantly arriving late and leaving early and skipping out for long errands and lunches. Management tried to make me work Thanksgiving, Christmas, AND New Years even though we are supposed to rotate and only 1 person is required in the office on holidays. The assistant manager also quit during my 5 months there. Next to no training. Criticism is not constructive, just mean and demeaning with no attempt to motivate, encourage, and develope staff members. Benefits are expensive $160 bi-weekly for +1. I would never work for this company again.

Working under the Denver Regional Management Team was one of the most challenging professional experiences I’ve ever had. The environment felt incredibly toxic, with a clear lack of professionalism. Unfortunately, it often resembled a high school clique, where personal biases and favoritism outweighed merit and performance.
There is little to no support for employees who raise concerns. Simply expressing a different perspective or voicing a problem—no matter how respectfully—is enough to be labeled as "difficult." HR is not a safe avenue for help, as retaliation seems to follow almost immediately after raising any issues.
The workload is overwhelming, especially due to chronic short staffing. If you’re doing well, instead of being recognized or supported, you’re simply handed more responsibilities without regard to work-life balance. Leadership appears more interested in hiring people who won’t challenge the status quo—those they can easily control—rather than strong, independent professionals.
There’s also an uncomfortable emphasis on property appearances over actual job performance or operational needs. It creates a culture where style is valued over substance, and real issues at the property level are often ignored or dismissed.
Overall, if you're seeking a supportive, respectful, and growth-oriented work environment, I strongly recommend looking elsewhere. STAY AWAY.

I honestly should have stayed with my previous company, or left before it got too bad. Let me add I’ve been at more than one property, they’re terrible as a whole.

Managers do NOT do their jobs. Leasers are left to deal with almost every daily task except delinquency and paying bills. Asking for help is pointless as they will gaslight you after telling you to speak up. They WILL leave early, and leave you by yourself. Don’t bother calling if something happens, they’re off the clock and won’t answer unless they feel like it. Be prepared for lots of angry residents.

Maintenance is lazy and managers do not correct them unless complaints become too much to handle. Apartments are being turned SAME DAY of move-in after already having the applied move in date pushed back. Turns are half done regardless of the timeframe. Techs will be fired if management/ maintenance supervisor don’t like you, or if you speak up. 

Condescending team meetings sealed with cheap lunch bandaids. Absolutely no room for growth unless upper management deems you worthy. Work too hard or care too much and they’ll still find a reason to let you go.

0/5 stars if I could.

The property consisted of 1,056 units,  being renovated and many residents had to move due to various reasons. This company welcomed out of the box thinkers. I was able to use my creative marketing talent to increase the occupancy from 40% to 98% when property sold. Each day applicants, residents, vendors and co - workers were greeted with a smile in person or over the phone. We practiced putting in smile I our voice. We toured applicants to see our model apartments and encouraged them to lease with Milestone.
Answered over 200 phones calls daily as well as making outbound follow-up calls. We were responsible for keeping Craigslist updated.
I was responsible for supervising five employees was work great together as a team.  
  
The hardest part of the job was getting the drugs off property. But we
did with the help of law enforcement.

The most enjoyable part of the job was turning lemons into lemonade. ( Resolving resident concerns and handling irate residents complaints)

Highmark Residential: Where Growth Meets Fulfillment

For five years, Highmark Residential has been my professional home—a place where every day brings new challenges and opportunities for growth. Under exceptional management, I've sharpened my skills, learned the value of teamwork, and embraced the dynamic nature of real estate management. Within less than two years, I was fortunate to be promoted within the company, a testament to its commitment to nurturing talent. While the job demands adaptability, the rewards are abundant—whether it's the satisfaction of helping tenants or celebrating achievements as a team. Highmark Residential isn't just a workplace; it's a community where excellence thrives, making it the ideal choice for those seeking a fulfilling career.

When looking for a job early in 2022 I was blessed enough to have gotten job offer to 3 different apartment complexes that all seemed very promising and all were comparable in pay and complex size. However, Highmark Residential promised a $1,000 sign on bonus with $500 of it on my first full paycheck and the remainder after I'd completed 90 days of employment. I decided to accept the job offer from Highmark Residential based solely on the sign on bonus I was promised. My first full paycheck did not contain the bonus, nor did I get any part of it at the 90 day mark. I started work with Highmark Residential in early April, I did not receive the promised SIGN ON bonus until late October after literal MONTHS of asking my property manager(s) multiple times, then the regional manager (in person and via phone and texts multiple times) finally I was forced call several people from the Highmark Residential home office in Texas to finally get the bonus I had been promised when I was hired....SIX MONTHS later! 

I love working for Milestone.  They care about the person not just the bottom line.  They have stood by me through a lot in my time with them and I will always hold the friendships I have made over the past five years close to my heart.  These are friendships that will last a life time.
My manager in Jacksonville, Florida  taught me a lot and helped me grow as a person, I loved going to work everyday.  I loved my residents and the happiness I received from knowing them and helping them when it was needed.
Our office was a fun happy place.  Each staff member was willing to help no matter what was asked of them.  We had fun each day and there was always laughter in the room.
The hardest part of my job was when someone that was great left the community and moved on in their life after becoming a friend.
Every day was an enjoyable part of my job.  I never did not want to be there.

I worked for my previous employer for 25 years and got absolutely nowhere and felt completely unappreciated for all the work I did for them. Fast forward to now after working for Milestone Management for 2 1/2 years and I will honestly say I LOVE my job. I love the company, I love my managers, I love my team! I started as a sales director and 6 months later I was promoted to the Assistant Community Director and it is my HOPE that someday soon I will be allowed to manage my own property. Until then, I am so happy where I am! The atmosphere is wonderful, the residents are great, and added bonus, I WALK to work! I was always told that there was life outside of retail and it's true! Milestone is a wonderful company to work for! I feel very blessed and grateful!

I started there with hopes of trying to make a small property better immediately upon starting I realized that maybe they didn’t want it right if you have no control as a supervisor no system to try to make a right as a supervisor get told to finish work orders and then you don’t have the authority to purchase the material then when you don’t get the material, you get told that you’re not doing a good job for finishing the work orders that’s just one example. Terrible work environment terrible communication very happy I left did the right thing. they do not have your best interest zero every supervisor that starts there quits within two months three months I understand now I will never go back

What is the best part of working at the company?
The best part of working with this company were the residents. 

What is the most stressful part about working at the company?
The most stressful part is lack of training and working under individuals that knowingly disregarded policy and procedures to avoid doing their job. Resulting in poor care to the residents and to all employees. When asking for change authority gaslights and lies to upper management and because they have seniority they are not in question. 

What is the work environment and culture like at the company?
Toxic work environment because of the property manager and assistant property manager at the time.

Top Job Titles	Average Salary
Maintenance supervisor 2 salaries reported	$24.00 per hour
Maintenance technician 1 salary reported	$17.00 per hour
Assistant property manager 4 salaries reported	$19.11 per hour
Senior maintenance person 1 salary reported	$21.00 per hour
Housekeeper 1 salary reported	$20.00 per hour

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