youth development professional

direct support professional

senior care coordinator

assistant supervisor

youth advocate

Hillside Childrens Center

This placement at The Hillside Family of Agencies was one of the best agency in the program of behavioral system in the temporary living arrangement with the each months of reviewing treatment evaluation plans, comprehend communication therapy participation simulate develop & redevelop all mainstream benefit provided the best Mental Health for our children's full public & private support system in the irreplacement progressive reconstructive & reproductive in-depth innovation & very dynamic creatives. Politically Serious All Inclusionary in the enjoyment learning disabilities who I was hearing impaired interpreted deafness that gotten involved hearing clients, hearing residents in the enlargement hearing privilege provide in-depth communicative exchange in the deaf program in the greatest idols. Skits of old school comedic in the diversity of seriousness opportunity has been good and better advantage for both of hearing and deaf community integrated interrogative inclusionary. 

Typical days are perk cottage require to be working for all staff members, employees, employers, residents, clients, administrators include Board of Administrators. Also Board of Trustees at Hillside Family of Agencies worked with Board of Administrators appointed the heads of cottage and the supervision lists following entry level staff. 

I learned mistaken a path of routine human being always learning disabilities has to be counted rolling back to be payback in the success of the innovative opportunity equally. There was no pessimistic or no narcissist instead of still humble in the recognition is continued better public speaking, keynote address, and getting mandate the meetings in community cottage meetings, the inter-staff meetings under the order of public policy was very restriction following due unchanged the traditional with the process of due under very disciplinary development in the family development faculty. There are top of the excellence integration program for the hearing impaired kids and staff members who were learning benefited and credited as of American Sign Language Communication with Rochester Method means fingerspelling with exact of sign language crispier than just potential comprehensive quo status betterment.

That was placed the beautiful & soul cottages, beautiful campus in the well-spirited behavioral system.

Once we say that "We Were Past Ignorance Later We Know That Grown Up the Better Lifestyle without no perfect storm misbehave in the future in the exchange of the goodness credits for the children".

In a typical day I would do some progress notes and home visits. In the home visits I reviewed the service plan and the strategies being used as methods. If there were situations in the home we would also review the families safety plan. Some families were in crisis and referrals were being made. I would follow up on the referrals and the services being provided. If an out of home placement was recommended by the Child and Family Team then I was also gathering information and putting the packet together. I had most of my contact with co-workers over the phone. I was given updates and barriers with the progress of goals. I was also getting daily feed back on new information or ideas to meet goals. On a daily basis I also contacted the supervisor and reported progress for the day. I went to the main office several times a week for meetings and training. It was a 45 minute communte and there was limited office space and supplies. The hardest part of the job was the office limitations and the commute. There was frecuent crisis calls that needed to be handled on a regular basis. The main support for the job was an hour away and was difficult to receive. There was alot of paperwork that was hard to do it with all the driving and crisis situations.The internet and phone service was a challenge. The job was in a country setting that had poor internet and celular service. If I was in the office I had no phone and internet access. Most of my work was done from home or different locations that I could creatively find. The job also had a new view point on the families situation that was easy to get side tracked in a setting that wasn't used to this new method. The most enjoyable part of my job was to be able to find things that the families enjoyed. I was able to take their strengths and interest to help them use them as coping skills. We did family activities and tried to be creative with what we did. We planned monthly family events at the beach, park and etc. Some of the families developed and made changes that were significant. It was amazing to be able to see families make it through struggles and get better. I learned to see things from a new prospective. I also learned to trust that families know themselves more then we do. They developed partnerships with providers and had input on their plans and the progress. The program used them to help us in the process instead of trying to make them do what we thought they needed. I also became knowledgable on basic mental health diagnosis and treatments.

Arrive between 7-8am. Review emails, assess & see students with urgent medical needs.. Review requirements for each student (physicals, vision & dental appointments, HIV risk assessments, EKG or AIMS, immunizations or lab work) and accomplish as many tasks as possible. Gather required documents for preparation of youth discharge. When a youth is discharged, receive a new admission on the same day. Documentation of youth issues/complaints & treatment results whenever time allows, often at the end of the day. Call and mail parent & county consents for new treatments or medical procedures. Pass prn medications. Review med omission/error reports, medical incident reports. Keep in contact with supervisor at Rochester office regarding daily activities. With the assistance of the one and only support staff for the health office, review, order and enter new medications to unit's records for staff to administer.Consult nurse practitioner and psychiatrist for youth complaints, accidents, incidents, and medication issues. Input data into several databases. Check emails at noon and end of day (5-6pm). Receive 1-3 phone calls a week outside of work hours related to accidents or medication questions for staff.  Attend staff and managerial meetings.
I learned about residential psych care and medications. I also learned that even though people say they want your input and honesty, they only want the positive side. Management can be empowering but frustrating. Co-workers want respectful, knowledgeable and kind leadership. The hardest part of this job was dealing with the lack of understanding and support from the leadership. They want results, not the complaints. The most enjoyable part of this job was managing the chaotic office and working with great people, including the youth.

As a teacher, you are not giving a curriculum, resources, or planning time but expected to create your own curriculum and differentiate to multiple grades, abilities, and academic levels. Pointless meetings and mandatory committees are scheduled before and after school on most days. Teachers are expected to do planning , grading , progress monitoring, and parent communication outside of school hours and admin will hold it against you if you do not have “time” to complete responsibilities. Despite working there for many years, I was expected to use my PTO for religious holidays yearly, giving me three less PTO days than those celebrating Christmas and Easter. When I brought this discriminatory practice to the attention of my administration, I was given the response “wouldn’t it be nice if everyone got their holidays off” and “maybe next year”. They are frequently understaffed, and, if you ask for more support, administration will imply that you are not working hard enough but will not come into your classroom to support you. If you are considered an asset and begin looking for a different job , the principal will their connections to attempt a to sabotage applications and interviews. Since starting my new job, I was shown multiple slanderous and simply untrue messages sent from my previous principal to my new principal. The incompetence of the current administration overshadows how fulfilling the job is. I loved working with the students at Hillside schools. I would not recommend anyone puts themselves in the position oto be exploited and manipulated by the administration. 

My typical day at work consisted in preparation of training materials, creating folders and assignments for prospective foster and adoptive parents to complete. Organizing and entering data into the computer program that kept track of records and documents. Developed plans which would assist in parent/parent, parent/child working relationships. Gathered information on clients; history, childhood background, completed psychosocial evaluations and wrote home studies on each individual certified by myself. Contacted references on applications, performed personal investigations on clients, ran criminal reports, inspected driver's licenses and locations of backgrounds. Certified and recertified approved clients' to become and maintain certification for fostering children. Visited homes to ascertain the safety of the home and was careful to note when inspections of the home needed to be completed and/or if hazards needed to be addressed in the home. Set up meeting times for certification classes, community events, reached out to local businesses, recruitment, joined and took responsibility in attending coalition and team meetings where we would be allowed to make suggestions on where and how budget monies would best be spent within and outside of the agency. Spoke with and advocated for staff and clients (parents) of children during meetings, dissolving any conflict/issues among staff/clients. I learned about assessments and how to gain individual while building a trusting repot with clients and staff members.  The most difficult part of the job was trying to be different places for meetings and keeping up with certification deadlines and requirements. The most rewarding part of the job was to see a child smile in contentment  of placement into their new home.

Residential setting can be mentally and physically exhausting, long shifts (up to 16hr shifts), no breaks, lots of overtime, short staffed, kids can be completely of control with little to no consequences to be enforced, residential setting includes daily life skills and various scheduled activities including hiking/games/working in the barn/sports/meal prep/family visitation/appointments etc, school setting is obviously a typical school agenda, each overseen by different staff with same upper management. My advice is, go for the school positions for a lesser stressed work day or prepare to be controlled by 12-17 year old boys with severe behavioral health conditions. It has the potential of being a life saver for the offending adolescents as it was years ago, but now it is more about coddling their extremely negative behavior as if the boys are the victims not the offenders, further encouraging their outbursts for the attention rather than learning tools for what is unacceptable in true society. Remember, they are there for the purpose of youth intervention due to serious behavioral/inappropriate/criminal offences, it is a step below a correctional facility with some youth coming from district facilities, it isn't a daycare! Further more, the good part is great co-workers and if you can gain the boys trust, you can bring the "kid" out in them, they have big hearts and want/seek your time, guidance and help and you can deescalate crisis's before needing physical intervention much easier. With that trust you can build great relationships with them, gain their respect, have more enjoyable times within the whole group which you will have a sense of worth and satisfaction from that.

HFA is strictly all business. This agency does the bare minimum to support/treat the youth living there and gives even less support to the few caring and hardworking employees still putting their time.

Youth are placed into unfit facilities/cottages, were they then fail to gain the proper skills and knowledge needed to become a positive addition in today’s society.  The youth have no respect for their peers and even less respect for their staff; unless they are a larger, male and seem threatening.  

As mentioned above, HFA lacks employee appreciation for those who actually attempt to do their job and genuinely care for the residents in their care.  Upper management has awful communication skills & continuously nitpicks and criticizes their workers on issues that are very miniscule and overlooks the more important issues.  Issues such as:  employee health (physical & mental), making sure ALL employees are working up to standard and have ALL required qualifications for their position, and constantly being understaffed & out of legal ratio.  

HFA does start employees off at a higher rate than many other residential living agencies in the area, but don’t expect to get a decent raise any time soon & those who are hired after you are most likely making more hourly than you with less qualifications. (such as not being TCI, AED/CPR/First Aid, or med. pass certified)

If you enjoy working a ton of overtime, not having a social life, living paycheck-to-paycheck, and constantly being belittled by others… Hillside is the place for you!

I came to Hillside after working many years in "traditional Corporate America". I thought surely a non profit organization would at least understand the human benefit behind what they stand for. The first few month it seemed as though I had found my place in life. Soon after my first year, I was disappointed to realize that even a non-profit had its share of hazing, bullying, and racial profiling the likes of which I had never experienced in all of my years working in Corporate America. Hillside Work-Scholarship Connection is mostly comprised of African American employees. I am also an African American woman. I cannot hide my head in the sand about being ashamed and uncomfortabe about the way that Caucasian workers were undermined, teased, and hazed in my presence. I didn't feel any sense of a general unison towards the common goal of helping "at risk" youth. The majority of Youth Advocates working directly with the students in the Rochester City School District, understand the common goal. Unfortunately, with the rise of rank- that goal is undermined by the us vs. the them menatality. I was eventually let go due to poor attendance which I take total personal responsibility for but the truth of the matter is that it became harder and harder to find the motivation to even show up to work because I lost sight of what I was intrinsically working towards.

Entry level direct care staff are responsible for engaging youth to actively participate in their treatment by fostering opportunities for them to develop daily living skills, and social skills. 

A typical day of work includes supervising youth and joining them in various activities - games, meal preparation, life/social skill groups, recreation trips in the community, supporting visits with families/guardians. 

I learned a lot about myself, patience, trauma, and the hopelessness of humanity without Christ; our great need for a savior!

Management does the best they can, the problem is the system - it's always about money, so a lot of unfortunate things happen (remain in placement, or don't get referred to services they need) to these kids because they don't meet certain criteria to get funding for what they need.

I worked hard a supervisor create teams that valued integrity, investment, and sacrifice. I loved the teams I was apart of!

The hardest thing about the job is being surrounded by stress, aggression, and pain constantly.

The most enjoyable part about the job is seeing youth get discharged and be successful; reconciliation and reunification of families; or kids placed with new families that will protect and care for them.

-	Trained and coached staff to improve skills of advocacy, youth development, facilitation, and team functioning. 

-	Communicated orally and in written form of 10-15 direct staff as well as organizationally with 150 Youth Advocates, Team Managers, Program Managers, and Directors. 

-	Developed and Implemented Performance Improvement Plans.  

-	Case Conference with school clinical teams: including psychologist, Social Worker, School Counselor, Department of Social Services, and Child Protective Services. 


-	Trained Staff on identifying healthy behaviors, verbal de-escalation techniques, and self-care monitoring. 

-	Provide supervision of staff, hiring/termination procedures, scheduling, orientation, Payroll, staff meetings, and training. 

Hillside Family of Agency, Northaven Juvenile Justice Facility 
Bilingual Case Manager 								2007-2008
-	Case Conference with onsite/offsite providers for youth in the facilities 

-	Communicate effectively with parents to ensure that they were involved in the medical process/decisions if patient/youth allowed it. 

-	Case Conference with supervisor to ensure all patients information was documented correctly and shared as well with all providers in a timely manner

Top Job Titles	Average Salary
Youth development professional 177 salaries reported	$21.93 per hour
Direct support professional 93 salaries reported	$21.67 per hour
Senior care coordinator 20 salaries reported	$26.39 per hour
Assistant supervisor 29 salaries reported	$26.11 per hour
Youth advocate 18 salaries reported	$21.87 per hour

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