sales representative

marketing representative

ambassador

sales executive

front desk agent

Hilton Grand Vacations

Let me just start by saying I have made some of the best friends I have ever had working here. I also learned valuable tools to help progress my career in sales. 
Unfortunately, the Outbound department is the least paid department at a whopping $9/hr, as well as the most challenging. O.B. claims their leads are "warm" but the honest term is burnt. you can expect to spend more time listening to dial tone and people yelling at you to dial, than actually speaking to customers. THIS IS COLD CALLING! be prepared to be abused on the phone because you WILL be calling people who have already been contacted 6 other times that week. Management demands that you ask for the credit card 6 times on the call (this is why we get cursed out) 
Leads are Manipulated and the new ones are funneled to favorite employees, not evenly. You Will try your hardest and still be told your lack of deals is your fault.I worked for this company for almost a year and a half and never once experienced stability; More importantly, I never experienced a day without stress and anxiety. YOU WILL LIVE WEEK TO WEEK WONDERING IF YOU WILL BE ABLE TO AFFORD YOUR HOME AND BILLS. NO STABILITY AND CONSISTENCY. 
KEEP IN MIND, INBOUND WHERE PEOPLE CALL IN FOR DEALS AND YOU DON'T HAVE TO STRUGGLE, GETS PAID $13/HR TO START EVEN THOUGH OUTBOUND ENDURES ALL THE ABUSE. 
Now let's talk about compensation. Your base pay is $9/hr. let's say it was a slow week, which you WILL experience more often than not; you are going to be lectured to ask for the money at least 6 times per person. Lets say you only speak to 10 each day all week M-F to keep the math simple.
That's 600 times that you have asked for the money that week. so let's say you only got 1 deal that week, YOU WILL NOT GET PAID FOR IT!!
All that effort will not be rewarded. 
Now let's talk about Time Share VPG. keep in mind they control the leads even though the refuse to admit it. The monthly minimum of deals to get VPG which is a commission for one of your clients buying the time share, is  15 deals. having worked there almost a month and a half I only accomplished the minimum 3 or 4 times. most of my time there was spent listening to dial tone and being yelled at. So if someone buys a $100,000 Timeshare and you only sold 14 that month, guess what your reward for earning this multi-billion dollar company a profit?? $0.00 That is your positive reaffirmation from HGV. 
Now let's talk about the slow season, the fast decline of our financial stability the begins right after Halloween. Business slows down big time and coincidentally, that is when they start handing out monopoly money as an incentive for the big auction in December. At this auction you will get the chance to compete for items such as a cruise, big screen TV's and various other material items. Doesn't sound bad right? My first auction, no one mentioned we are taxed 40% of the "retail" price for these items. this money is taken off of your checks right before Christmas. They hand out a sheet of paper that lists the 200 items available. This list also doesn't inform the new excited employees the percentage and amount that will be taxed. Imagine my surprise when over $300 was missing from my already microscopic check. I took the liberty of comparing the listed price with the prices listed online ans quite a few of them were overcharged by $100 give or take a bit. Truth is any company at any store WILL get corporate discounts, so you are by far paying more than 40% of what they paid. Right before Christmas, while other companies are giving out monetary bonuses, HGV managed to find a way to take money from us and sell us to be excited about it. And of course its so they can get a tax break. Best part of this epiphany, was calculating the math of  the 400 items from both the am and pm shifts auctions and realizing that they spent over 50k on items to over charge their employees for, a majority of whom are struggling to pay bills.  So when you don't get paid for first, it's not because they cannot afford it; it's because they don't value your time, effort, livelyhood, or mental and emotional stability. They simply don't feel you deserve it. 
   So to recap: if you have self respect, you will not accept less than 15/hr to work in an environment where people yell at you all day on the phone, and on the floor. 
If you have self respect, you will not accept working for a company that refuses to reward you for the profit you earn them. It doesn't matter if you sold 5 or 15 trips; if someone buys a timeshare, and you went through the pain of keeping them on the phone and convincing them to buy something they WERE NOT EVEN ASKING FOR, then you deserve a cut. period. they can afford to compensate you. SHAME ON THEM FOR BEING GREEDY!
And Lastly, if you have self respect, you wont accept buying their usless items so they can get bonuses for Christmas, while you go home almost  broke with something you didn't even need or want till they sold you on it. No. you will demand monetary compensation. we are grown people with children and bills. 6 year old children get paid $10 for cleaning their rooms. offering an adult less that $10 for abuse, and making up reasons to avoid paying commissions is simply despicable coming from a Fortune 500 company. The juice isn't worth the squeeze, and the compensation does not balance out the pressure and expectations.



A Typical Day at Work

A typical day at Hilton Grand Vacations involved making and receiving a high volume of calls, explaining promotional offers, qualifying prospects, and transferring interested customers to licensed sales representatives. The environment was heavily driven by metrics and call volume, and employees were expected to maintain production numbers that frequently changed. Compensation often fluctuated, making it difficult to predict earnings from week to week.

What I Learned

I learned valuable skills in communication, objection handling, customer service, and qualifying potential customers. I also learned how to work under pressure and manage large call volumes. However, I learned that success is difficult when expectations are constantly changing and training is inconsistent.

Management

Management was inconsistent and often communicated misguided narratives regarding expectations and performance. There appeared to be a disconnect between what employees were told and what actually translated into success. Coaching and development opportunities were limited, and there was a lack of meaningful leadership and support when challenges arose.

Workplace Culture

The culture was extremely numbers-driven and competitive. Employees were constantly measured by changing metrics, and morale suffered because compensation and expectations were inconsistent. There was a strong emphasis on production, sometimes at the expense of employee development and work-life balance.

The Hardest Part of the Job

The hardest part of the job was dealing with constantly changing performance metrics and inconsistent pay. Employees were expected to adapt quickly without receiving adequate training or clear direction. It often felt like the rules changed before anyone had an opportunity to master the previous expectations.

The Most Enjoyable Part of the Job

The most enjoyable aspect of the position was interacting with customers and helping people learn about vacation opportunities. I also appreciated working with many of my coworkers, who supported one another and made the workday more enjoyable despite the pressures of the environment.

Overall

Hilton Grand Vacations offers decent earning potential and provides experience in sales and customer service. However, the lack of training, shifting expectations, inconsistent compensation, and emphasis on constantly changing metrics made it difficult to view the position as a stable long-term opportunity. Prospective employees should be prepared for a fast-paced, high-pressure environment and understand that success can depend as much on changing standards as it does on individual performance. Proceed with caution if you are leaving a stable job to join the company.

A typical day at work was like being at a night club with all the music playing from the surround sound speakers. The worst part was the constant rejections from potential guest who have no clue why they were transferred to you from the reservationist who just booked a reservation for the REAL Hilton.  The other calls are Hilton Honor members fishing for more points. 

I learned that this company hires at least 30 desperate people a week. The recruiters are trained to be very vague in the actual concept or how difficult it is for the average person to meet their quota, hence, during interview you are not told the truth about the requirements until you start training.   The recruiter sells the job in such a misleading fashion, painting a picture that the commission is very easy to obtain and you make $40,000 to $100,000 per year. Once you are in training for 4 weeks, all the layers of lies are uncovered, leaving you in a frantic state of mind. For example: within 90 days you CANNOT be late or absent 3 times your fired, conversion rate cannot exceed 6.25% meaning the amount of not interest callers in comparison to the calls you receive equally so you must have 8 sales per week or you will not receive $25 commission in each sale prior to 8.  Should you not meet the requirements of 12 sales per week you are coached and may receive a write up. Any of these occuranes you Cannot promote or transfer to a different department.  Hilton Grand Vacations is NOT Hilton. HGV purchased blocks of spaces from resorts in the destinations and is contracted with Hilton for their branded hotels to accommodate the guest at a discounted rate, the agent pitches a deeply discounted rate in exchange for a required timeshare preview. 

Management are 20ish year old leads which receives a percentage of your commission and each agent on his or her team. No professionalism, but it's to be expected once you make it to this point of the job. 

The culture is very diverse. You have some of every kind of person in the call center from 20 year old to 60 year old.  Mostly everyone dresses casual. Most everyone is very young, perhaps because the rate of pay may not support a family structure, younger people typically are single without kids, etc. 

The hardest part of the job is the constant hang ups and rejections which will affect your ability to make money. Only the strong survive. 
If you're patient, presistant, and have no major financial responsibilities for a while and dont mind $400 checks every two weeks until you finally see the light at the end of the imaginary tunnel, you would love this job.  I had a coach tell me it usually take 4 or 5 months to see any good money and that all of the top agents have been working their for years.  

They best part of this job was letting it go!

Just like every work place, working here has its good days and bad. The biggest con of working here is the obvious favoritism. When you go to leadership to try and speak up about things that are happening around the office that are unfair and not right you’re deemed as “negative”. Especially when you’re being treated poorly by guests or trying to stick up for other co-workers. Leadership will literally let the guests disrespect you and do nothing about it but then every chance they get they make sure to preach about how much we’re “appreciated” but nothing ever shows for it. Workers who slack severely, constantly call out (sometimes pull a no call no show on multiple occasions), and don’t do what they’re hired to do are never reprimanded. HR is never on your side, almost non-existent. (This isn’t from personal experience, just what I witnessed from other co-workers but let’s be honest in what workplace is HR really ever on your side unless your higher up) Working here you definitely need to have “thick skin” and know how to ignore the ignorant guests you encounter along with the incompetence of fellow workers and management and remain positive. Glad to say I did and not let things phase me. On the upside, I’ve made wonderful friends here and there are days when you meet really amazing guests who are so nice and really make your day and make the job worth it. Another upside is the hospitality perks you receive (discounted hotel stays, free admission to certain parks “hospitality nights” at certain bars and restaurants, raffle prizes depending on which resort you work at). All in all if you love hospitality, this job is decent and you’ll most likely enjoy it. It pays the bills and it helps with gaining experience, however, it is hard to move up to a position you know you deserve and have years of experience in and are proficient at your job but get overlooked by someone else who has “connections” and little experience (again not speaking from my own experience but from what I saw and I frankly think is unfair) you can’t really make a career out of working here unfortunately. For people who don’t care for hospitality, again it pays the bills and helps gain experience but I’m sure you’ll find better down the road. Until then fake it till you make it. 

Typical day starts with a meeting at 8:30 where a manager reviews the previous days sales and gives you a motivational peptalk for the day. They will also occasionally cover ongoing training and new things that we need to know during this time usually by 845 or 850 we are at our desk and preparing for our first tour of the day which we get at 9 o’clock.

Everyone is very helpful and wants to see everyone else succeed. The managers, when they are not slammed and overworked having to cover 15 tables as one person, do a fantastic job of taking time to help coach and teach the process that they know from experience works and creates sales. 

All coworkers are willing to help out one another for the most part (with an occasional one or two people who are perhaps considered lone wolves and are generally just the jerks of the group-who no one would want their help anyway because they pitch a lot of heat and generally don’t hang around very long before moving on to another company in a never-ending circle because they continue running from lies they tell the customers they see. 
Again, OVERWHELMINGLY: everyone wants to see everyone else be successful and is willing to help out however they can. 

I have more than a decade of experience in C-Suite level management and other executive positions. I have run companies in the sales,  business development, high ticket retail and b2b business as well as in the customer service and Services industries & I have never experienced a work environment as good as the one I’m a part of with Hilton Grand Vacations.

A 30 to 35 hour work week with the potential to make several hundred thousand dollars a year-100% dependent upon how much and how hard you work and your individual effort-which is all anyone can ask for. Benefits from day one, paid time off & sick time from day one, and some of the best and most thorough training I have been through. 

Anyone who needs a job making $100,000 or more should seriously look at this position as I can personally say that in my first two months on the job I have made nearly $30,000, and I am just scratching the surface and know there is so much more potential the more that I continue to learn. 

I do not recommend anyone work for this company. At first it seemed like a good job to further my passion for sales. I was sadly mistaken however, there were alot of deceptive secrets going on behind the scenes within this company that really made me disapointed in them, being that they're so well known. To start off for an entire off month of very hard work of me pushing my absolute best, making a very nice amount of sales for this company. I did not receive even a cent of commission for the sales I got, just the $9 an hour commission. Way past my 90 day training period. I asked multiple times for them to help me out, but they really didn't try to do anything for me, even when they said they would. They pick favorites in this business and they won't truly have any concern for you unless your one of they're sales superstars or if your buddies with them. What really made me even more mad about this company is the fact that they decide who gets better leads in they're system. I was told this by a former supervisor that worked there. He told me not to tell anyone and to keep it on the down low, but I feel people should know this before wasting they're time. After a period of time where I was getting alot of sales, and being one of the top sellers on my team, I was told the following weeks would be slower for me because of a higher management team that has been watching me. A management team then that was higher than the supervisors in the call center, and that got me really mad because why do they encourage us in these daily meetings to get sales. When there just going to be regulated anyways, for whoever they want to give good leads too. The former supervisor was right, the answer rate and new leads that haven't already been called a million times were few to none. It made me feel as if what's the point of even working here when my leads are regulated, management really didn't try to help me out, QA cancelling deals for the utmost outrageous reasons, Supervisors picking favorites, poorly trained supervisors costing me many deals in the past for they're mistakes, and most of all not even being able to get my hard earned commission! Leaving this company was one of the best decisions I ever made. I hope this will help others in the future not waste they're time.

I loved my position there. Got to meet people traveling from all over the world. 

There was A LOT to learn, A LOT. I cannot even stress the amount of stuff you need to know, the processes you have to follow, and P & P's (official and whatever the tenured people tell you there are). It gets super busy!! Personally, I LOVED how busy it was and always felt the rush- it's a good work out, to be honest. Lol. It took me a bit to find my flow, every day was different than the one before, and you find ways to be more efficient, effective and quick. The training process is a bit overwhelming when you start because there is so much to learn! Notary Cert is definitely a plus if you have it. Attire is business casual, which was awesome. Department staff celebrated birthdays, holidays and milestones- which was awesome and super sweet. To be in that department, you really, really need to be meticulous and quick- which I really enjoyed. 

Boss lady of the department was awesome- super in tune with her staff, advocated for us in more ways than one and worked alongside us. She never micromanaged, door was always open for any assistance or concerns, and she actually cared about each of us. She was also straight up in the interview with how things go when you get hired.  

Everyone in the other departments were awesome to coordinate and work with, because they all shared the same goal- for the clients to leave happy. :)
 
I really enjoyed the work I did there and most of the people I worked with, too. Corporate life is for real there, though. You're going to be working with seasoned corporate raised people that's been there forever or came from other resorts. Advancement within the department is really only possible if you've been there forever- unless you move to another department.

I'd go back, to be honest. The work was seriously fun for me, the people that I worked with made work fun, and the benefits/pay was beyond awesome.

Go Hilton Travel Program: This is one of the most highly-touted benefits, offering deeply discounted rates at Hilton properties worldwide for team members and their families and friends. Rates can be as low as $40/night.

Comprehensive Health & Wellness: Hilton provides subsidized health insurance (PPO, HMO, High-Deductible options), dental and vision care, gym memberships, mental health support, and mindfulness app access.

Retirement Planning: A 401(k) Retirement Plan with generous company matching contributions (100% match up to 3% of pay, plus an additional 50% match on the next 2%) helps employees save for the future.

Financial Wellness: Resources include financial literacy webinars, access to same-day earnings through DailyPay, and an Employee Stock Purchase Plan.

Parental Support: Hilton offers industry-leading parental leave (four weeks fully paid for all new parents, including non-birthing and adoptive parents) and adoption assistance (up to $10,000 per child).

Paid Time Off: Generous paid vacation and sick days are part of the benefits package.

Discounts: Team members can access discounts on various products and services through a dedicated portal (e.g., mattresses, electronics, phone services).

Sabbatical Program: The "Thrive Sabbatical Program" offers four weeks of paid leave and $5,000 to either give back to the community or pursue a personal goal.

Career Development and Growth:

Learning and Development: Hilton is committed to lifelong learning, offering resources like Hilton University (for complimentary courses), upskilling programs, and the Lead@Hilton leadership development framework.

Debt-Free Education: An industry-first partnership with Guild Education provides barrier-free access to debt-free education from leading universities and learning providers.

Internal Mobility: Hilton encourages team members to explore different career paths within the company, with opportunities in hotels, corporate offices, and even home-based roles.

Talent Pipelines: Hilton actively partners w

Working for HGV as a sales rep is quite tough. You're only seen as a number in this line of work and they only care if you're hitting sales targets and conversion. Ever since conversion was added early last year, it's ruined the job for the majority of us, as now we need to worry about converting every 1 in 10 people to a sale and if we don't do that, we get penalized and written up. The turn over rate is also insane, with almost 2-3 people leaving every week which is why you always see there being job openings for the company. If you don't sell, it is not a livable wage by any means as you're sent home halfway through the day if you have a bad day so the salary is useless and so is commission unless you hit 15-20+ sales per week which is much easier said than done. If you don't hit a sales threshold for the week you don't receive commission at all, leaving you with an unlivable and low salary. The management is constantly shifting as well and many supervisors will leave if their team isn't doing well enough leaving you with either lenient management or strict and rude leaders that don't care about you whatsoever. Another thing to note is the majority of clients are not truly from "Hilton", many come from Hampton Inns or Home2Suites, etc. rather than actual Hilton properties and don't want to spend the extra 199 for a getaway, so once they hear about the offer or even before many times, they'll cut you off and can't believe they have to spend money to go on a getaway, or they'll inform you that they don't have the funds to purchase it (this is the majority of interactions even when we offer cashback on their trips). Lastly, most of the coworkers are nice though with only a few causing drama and making you stress a bit. The only real benefits to HGV are the Hotel discounts and health insurance. 

In my role as a Sales Manager, a typical day centered on driving production in a high-pressure, numbers-focused environment. This included leading guest interactions, coaching sales performance, and maintaining daily revenue expectations. The role builds strong sales discipline and resilience, but it also requires constant adaptability.

I learned that consistent leadership communication and clear expectations are critical, as gaps in alignment can directly impact team morale and performance. Upper Management styles and direction can vary greatly, which at times creates uncertainty in execution. The workplace culture is heavily performance-driven, where results are prioritized and pressure is constant.

The hardest part of the role is maintaining stability, clarity, and team engagement while navigating shifting expectations and staffing challenges. The most rewarding part is developing your team, seeing growth in performance, and closing deals in a competitive environment.

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