front desk agent

housekeeper

hotel housekeeper

breakfast attendant

night auditor

Hilton Home2 Suites

I was hired as a van driver, but what this hotel really wanted me to do was work as a houseman. The lying Assistant General Manager told me there would be some "light" cleaning duties as part of the job, which I was fine with. But after a few days, the "light" duties basically turned into a full-time houseman position, in addition to driving the busy hotel shuttle. This explains the higher than normal hourly wage. They basically want you to work the jobs of TWO people! When I expressed concern that this was not what I was hired to do, the AGM lied right to my face and the engineer who happened to also be in the office at the same time. He claimed he DID tell me about the other duties such as making coffee, baking cookies, taking out rest room garbage, cleaning the pool area, etc. ALL LIES! Believe me, I have never baked a cookie in my entire life, so I'm pretty certain that would have grabbed my attention at the interview!  The entire staff is very cliquish and not very warm to new employees. The GM basically hides in her office while having the dictator-like AGM run her hotel. Some of the staff warned me about this guy. They said to not trust him, that he was a back-stabber, but I initially ignored these warnings since he was decent to me, at first. But, they couldn't have been more right! The guy is a complete nightmare. He is pretty much hated by the entire staff and they constantly walk on egg-shells when he is around (which is ALL THE TIME!) But you have to respect a man who can lie directly to your face, even with another employee in the same room! It takes skill to do that. His front office manager is also a younger, female version of himself. Very hard to work with. She likes to talk down to you, rather than talking TO you! Very snotty and not all that bright. Anyway, prospective employees- STAY AWAY FROM THIS PROPERTY! If you end up here, you will live to regret it shortly. I have been in the hotel business for over 20 years and this was the absolute WORST experience I ever had! My last property I had been with for nearly 4 years. This place I lasted a few weeks. So, my dear AGM, who is the one more at fault for this fiasco? The employee who normally lasts years at a job or the manager who lied about the position causing said employee to hit the road, quickly?! When applying to Tampa area hotel properties, save yourself the headache of being employed here. You will live to regret it!

Very busy! Mornings are non stop from 6-10am. With guest ready to go and check out. Stays constant up until 10am. Than you hace mild break up until around 1230p-1p. Than your doing early check-ins. Always busy. Weekdays are conistant with guests daily. Weekends are always booked with events or sports teams and weddings etc. You definitely are kept on your feet. Never will you be bord. Things I have learned is patience, confidence within myself and the role I work in. Being understanding and listening more to what others are saying and asking questions rather than thinking I dont need help or reassurance or guidance. Management is great. AGM is always there to help or answer any questions you have. I defiantly will say that Management is fully 100% for there staff and employees. Even though it can seem as if it is not at times. It really is. Everyone is there to help each other out. And you defiantly dont have to feel uncomfortable or anything like that. Very welcoming and very easy going for Management. So far best I have encountered. The workplace culture is very diverse. Which is super awesome as you have multiple cultures working on the team. And you get to learn a lot of new things and backgrounds from each person. Which is super awesome. Defiantly love the mix we have. Makes for an awesome work environment and team. Hardest part of the job is not having everyone on the same page and maintaining the same level of front desk etiquette. Also dealing with guests who have encountered staff not present and leaving them waiting gor extended periods of time. Very unprofessional. Otherwise everything runs smoothly and things workout perfectly within each area and department. Most enjoyable part is when everyone is arriving in the morning and hearing everyone say good morning to each other and acknowledging each person is a really awesome feeling. Makes for a great shift grest day and everyone feels good too. Just seeing knowing we all get along and laught and joke with each other is truly a great feeling all around. 

It was a tremendous privilege and honor to work for a company who regards both its staff and its patrons with incredible guest service and personal, warm care and attention to guest needs/requests. Bright, cheerful and energetic atmosphere; casual, business friendly, pet and family friendly...in a nutshell, this organization is top notch and high quality. Employees are members of a wonderful Brand family and are well tended to, concerned with, and cared for, individually. That is openly and generously communicated throughout my experience with this great company. 

The hardest part of the job was effectively expressing and communicating issues on my part whilst engaged in an extremely demanding and exhausting situation. I maintained my professional, warm, energetic and charismatic personality, stellar work ethic and professional  character and personal professional integrity always. As a result of my time there, as an employee of the Hilton Home 2 Home Family, the H2H Brand achieved a five star rating (and potentially,having to be the first Hilton Brand to maintain and exceed expectation in this state and region wide). That is a job well done! =)

The most enjoyable part of my job was the interaction with guests, staff and visitors. These wonderful people gave my work purpose, fulfillment and an education. The goal is Hospitality Excellence, and I believed that I did achieve that there with the support and assistance of all persons I worked with. It literally took the ENTIRE staff, employees and management to achieve this accomplishment of a Five Star Rating. Thank you, Home 2 Home for the opportunity to be employed by and to have worked for such a fine corporation.

Employees are dedicated and caring, but low wages and no benefits do little to motivate long term stay. Worked alone at night when it could either be smooth sailing or end in a shipwreck. There were complaints about frequent pool closures, lack of pool towels, credit card machines that often declined good credit cards, and noise complaints from thin walls and flooring. As a front desk agent working alone, I became security, the pool towel desk, laundry and housekeeping, and maintenance. When there was no manager on duty guests usually became more upset that I had to call for a manager's consent. It would have been easier with at least two staff members at all times, at least one manager on duty at all times, or more advanced training and capabilities. But I now understand that it was too much of an investment. Unfortunately, trying to pinch pennies here and there, and putting business before hospitality is not something I am accustomed to. In my experience, it only leads to higher guest and employee dissatisfaction, higher turn over rates, and overall instability for the business. Instead of saving money it could cost more in the long run. While this hotel has great potential, there are other wonderful options nearby, and it won't be new forever. Still, I wish it the best of luck.

I'd like to start off by saying that I loved my job here. The work was easy and the pay is decent for this area. I also created some lasting relationships with some of my coworkers and with some of the guests. Now for the cons... Management is never there, and they never gave front desk the capability to do what needed to be done. Every time there was a problem with a reservation, we had to tell the guests that management would have to handle it, if and when they finally decide to come to work. This led to a lot of guests being verbally abusive. Management would also work its employees to the bone. There were many times that I was called in to work early, had to stay late, or had to come in on my off days to help out. After running myself ragged for months, I told the manager that I couldn't come in due to a prior commitment. This was not received well. After this, there was some serious retaliation from management. And if you want a raise, you might as well find another job. Management responds with retaliation if you ask for a raise that you earned. Took months of fighting before they gave me a .50 cent raise. And there are no benefits given here. No sick days, no insurance, nothing. Multiple people were out with the flu when I was here. When they finally came back to work, they had to work 14-16 hour days just to be able to have a decent check. With all that being said, I did love my job. If you're wanting to work here, be aware of its imperfections. Other than that, this is a great job to have.

What is the best part of working at the company?
The management was top notch at the time I worked at this location. They were always taking care of their employees, from GM to housekeeping, to my department,  maintenance. I was able to work independently as well, which is a huge plus for me. 

What is the most stressful part about working at the company?
Dealing with guests was the most difficult part by far. Some guest like to assume they are right about a maintenance issue when you know exactly what is wrong. They can be extremely rude for no reason. They WILL destroy a room or a hallway just because they can. Kids will vomit in the pool quite often. The cleaning process is terrible if you're doing it right. Bottom line is, guests will be your biggest problem.

What is the work environment and culture like at the company?
What I experienced is it was very laid back as long as you actually do your job. Everyone is friendly. You feel good going to work, at least in my department. (Maintenance)

What is a typical day like for you at the company?
The day is basically the same everyday. Same routine but you can mix how you do your tasks throughout the day/night. I spent my day cleaning the hotel lobby areas, stairwells, and outside property. Also dealing with guest requests which entails bringing items or fixing room issues. I would also deal with noise complaints and some minor security issues.

What is the best part of working at the company?
Pay is more than most hotels, but only work 4-6 hours/day. Have incentives, but don't honor them and only given to specific staff (# of rooms done- bonus- given to staff management likes ) short # of rooms for other HK staff. No tips- taken by other staff. 
What is the most stressful part about working at the company?
Management and supervisors are not very understanding, felt like management considered housekeepers as lower class. Unrealistic expectations; inconsistent work hours, little or no training. 
What is the work environment and culture like at the company?
Bad, goals not clearly defined, not so great communication, wouldn't recommend.
What is a typical day like for you at the company?
Can't start early, begin at 9:30am -required huddle daily for 15 min read surveys, ft desk updates, maintenance update, HK daily task. Get to cart- restock items other HK have taken, return to laundry room to get laundry that is not in stock in closet.  Start by 10:30am to get into rooms. Required to be done before 3pm, no matter how many rooms (usually 10 or more), or extra tasks assigned  (1 deep clean task assigned per day) Management is cold and doesn’t like to answer questions. 


What is the best part of working at the company?
The Guests.  Every Guest we have had stay at Home2, have just been the best. Like extended family you haven't seen for a long time.

What is the most stressful part about working at the company?
Communication is awful.  Been in some uncomfortable situations with guest.  Everyone wants to be the boss.

What is the work environment and culture like at the company?
Housekeeping is tight.  Can not keep breakfast person.   The scheduling for Front Desk is killer.

What is a typical day like for you at the company?
Help with breakfast, if not actually be the breakfast person.   At the same as breakfast, answer guests questions,, di check outs, prepare the housekeeping list.   Wipe tables, sweep and mop lobby area. Prepare coffee.  Set up coffee bar and fill fruit bowls. Put out outdoor pads for the outdoor furniture.
 Then go through the folios and set them up apropriently.   Run batch on credit cards.  Assign rooms.    Input what rooms are clean and ready.  Communicate with housekeeping.    Clean pool area and stock pool towels.   Clean work out center and stock towels.  Check and if needed clean public.bathrooms.
Do laundry. Seperate the linens.. Start the wash.  To the dryer. Then fold.  
Report on work orders if and what maintenance is needed.  Report to the GM through text.   Crate the pass down for the next shift.

while i worked at the Home 2 suites by Hilton i was a front desk agent. i loved the front desk role and hospitality side of if but unfortunately it had such a high turn over rate that 85% of the time the agents that were there for a while didn't get half of there breaks or were even able to take a lunch cause we were to busy training all the new hires. or the managers and supervisors would leave early. they would also get weekends off and if something major happened at the hotel they would tell us to call the managers but anytime we did all we got was nothing but attitude.the hotel itself isn't very big but during the summer it would get really busy and they would only have one front desk agent staffed and all the house keepers would be gone by 3pm each day. that would leave just 1 front desk agent and 1 shuttle driver. a lot of the time guest would call down and ask for things to be brought to their room but half the time i wasn't aloud to leave the front desk which would mean we would get a negative review from the guest that were staying there. it was a losing situation and i believe they can do a lot better. the staff however that chose to stay through all the chaos was really great

Working at Home2 Suites by Hilton has been a frustrating and discouraging experience. The pay, at $15.25 an hour, does not match the level of responsibility expected from employees. On many shifts, you are the only person in the entire hotel, responsible for handling front desk duties, guest issues, maintenance concerns, and anything else that comes up—all at once—for eight hours straight. It creates a stressful environment where you’re constantly stretched thin without adequate support.
Another major issue is the lack of growth opportunities. There is little to no clear path for advancement, and efforts to move up within the company feel unsupported or ignored. For employees looking to build a long-term career, this can feel like a dead end.
The workplace culture around scheduling and health is also concerning. Calling out sick or requesting schedule changes is often made to feel like a major inconvenience to management, which creates pressure to come into work even when you’re unwell. This not only impacts employee well-being but can also affect overall service quality.
Overall, the job demands a high level of responsibility and flexibility without offering fair compensation, support, or opportunity for growth in return.

Top Job Titles	Average Salary
Front desk agent 127 salaries reported	$14.62 per hour
Housekeeper 105 salaries reported	$13.81 per hour
Hotel housekeeper 78 salaries reported	$15.09 per hour
Breakfast attendant 80 salaries reported	$14.57 per hour
Night auditor 60 salaries reported	$15.56 per hour

Working at Hilton Home2 Suites: Company Overview and Reviews

Hilton Home2 Suites

Hilton Home2 Suites Ratings

Popular jobs at Hilton Home2 Suites

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected